Actionland Camper Sales & Services- Burlington, IA Exposed: Long Waits, PDI Misses, Warranty Denials

(Serious Concern)

Do not take delivery without a comprehensive, independent inspection by a certified RV inspector. This is your strongest leverage to catch hidden problems before the dealer’s paperwork is final. If the inspector finds deficiencies, you can negotiate repairs or walk away while your money is still in your pocket. Many buyers across the RV industry report that once they sign and drive off, dealers can place them at the “back of the line” for service, sometimes leading to weeks or months of canceled trips while the RV sits awaiting parts or technician time. Line up an inspector early using a local search: RV Inspectors near me. If the dealership refuses to allow a third-party inspection on site, consider that a major red flag and walk away.

For deeper consumer education on pre-delivery inspections and hidden RV issues, see investigative explainers by Liz Amazing—and search her channel for the brand and model you plan to purchase.

(Serious Concern)

Across low-star reviews on the dealership’s Google profile, consumers frequently report familiar patterns seen at many smaller and mid-size RV retailers: slow responses after sale, inconsistent service timelines, and disputes over what is or isn’t covered under warranty. Multiple reviewers describe post-sale frustration with communication and repair follow-through. To evaluate the specifics, we urge readers to visit the profile, sort by “Lowest rating,” and read through the most detailed accounts: Actionland Camper Sales & Services — Google Reviews.

• Service delays and scheduling bottlenecks: Customers describe prolonged wait times for appointments and repairs.
• Warranty disputes: Some reviews allege unclear or denied coverage for items perceived as defects.
• Delivery and prep concerns: Reports suggest units delivered with unresolved issues, driving early service returns.
• Communication gaps: Frustration over unreturned calls and vague timelines recurs in multiple low-star ratings.

Have you experienced similar issues with this dealership? Tell other shoppers what happened.

(Moderate Concern)

As with many RV dealers, shoppers should watch for add-on fees (prep, doc, or “protection” packages) and line items that inflate the out-the-door price. Several consumers in low-star reviews report surprise charges or confusion about optional items versus mandatory fees. If a price is advertised at a certain level online, lock it in writing, itemized, before you visit the showroom. Insist on a written, all-in out-the-door quote that includes taxes, title, registration, dealer fees, and any add-ons.

(Moderate Concern)

Consumers should compare dealer-arranged financing versus local credit unions or banks—there’s no requirement to use a dealer’s lender, and dealer reserve (“markup”) can increase your APR above what you qualify for. Obtain rate quotes in advance, and if the dealer can’t beat your pre-approval, use your own financing. Watch for add-ons bundled into the loan (GAP, extended warranties) that increase total cost without clearly explained benefits for your use case.

(Moderate Concern)

Low-star reviews at many RV dealers report “lowball” trade offers or last-minute valuation changes. If you have a trade-in, get multiple quotes and bring documentation (service records, comparable listings, payoff info). If the dealer shifts the valuation at signing, be ready to walk. Protect yourself by securing an independent purchase offer on your trade before negotiating the new unit price.

(Serious Concern)

Some consumers cite delays in registration paperwork, plates, or title delivery after purchase. Delays can cause legal and practical problems if you plan to travel. Before signing, ask for a precise timeline on title and registration processing, and document who is responsible for each step. If timing is critical (e.g., long-distance trip), make that clear and get assurances in writing. Iowa’s titling expectations can be verified with the state DOT, and undue delays may warrant a complaint to the Iowa Attorney General’s Consumer Protection Division.

(Serious Concern)

Multiple negative reviews in the RV space describe units delivered with leaks, nonfunctional appliances, slide issues, or electrical faults that should have been caught during PDI. If consumers at this Burlington location report similar PDI misses, the effect can be immediate: canceled trips, hotel stays, or unusable rigs while waiting for repairs or parts. Do a hands-on systems walkthrough yourself. Open and close slides, test the water system under pressure, run heat and AC, connect to shore power and test outlets and GFCIs, and inspect the roof and seals with a flashlight.

To mitigate risk, hire a third-party inspector before signing: Find a certified RV inspector near you. If the dealer resists, consider it a warning sign.

(Serious Concern)

Recurring themes in low-star reviews for many RV dealers include long waits for appointments and extended repair timelines once the RV is dropped off. At Actionland Camper Sales & Services, some reviewers report difficulty getting timely updates, and delays are described as spanning weeks or longer. If your RV is your lodging or travel home, these backlogs can be especially disruptive. Push for written repair timelines, request documentation of factory-authorized diagnostics, and follow up proactively.

(Moderate Concern)

Parts are a known bottleneck industry-wide. Consumers often report being told a part is “on order” without a definite arrival date. Dealers sometimes wait to batch orders, and manufacturers may have backlogs. To reduce surprises, ask for the part numbers, vendor name, and estimated ship/delivery dates—and request notifications when the part actually ships. Clear documentation can help if you need to escalate later to the manufacturer or regulators.

(Serious Concern)

Several negative reviews allege disagreements over what’s covered under manufacturer warranties or extended service contracts. Warranty confusion often arises when multiple component vendors (furnace, fridge, slide systems) are involved. Ask the service advisor to specify in writing which warranty applies for each failed component and who approves the claim. Extended warranties sold as “comprehensive” often exclude wear items, seals, and diagnostics. If you buy one, read the exclusion list line-by-line before signing.

For industry-level education on warranty traps and how to document issues, browse investigative breakdowns by Liz Amazing and search her channel for the brand you’re considering.

(Serious Concern)

When dealers deliver RVs with unresolved defects—and when service departments cannot prioritize safety-related issues—the risks go beyond inconvenience:

• Electrical faults: Miswired outlets, loose connections, or GFCI failures present fire and electrocution hazards.
• LP gas leaks: Odors of propane or poorly sealed connections can lead to explosion risks; insist on a leak-down test.
• Brake and axle issues (towables): Improper torqueing or underperforming brakes endangers highway safety.
• Water intrusion: Leaks cause mold, wood rot, and delamination—often not fully covered by warranty.
• Slide mechanism failures: Slides stuck mid-transition can immobilize the unit or cause structural damage.

Check for open recalls on your specific RV year/make/model; while recalls are typically model-specific and not “dealership-specific,” competent dealers should help coordinate recall repairs. Use NHTSA’s recall database for your vehicle details: NHTSA Vehicle Recall Lookup. For dealership-related queries, you can also try the NHTSA search URL with the dealer name: NHTSA — Recalls (search context).

Have you encountered a safety-critical defect at delivery or after service here? Report the hazard to warn others.

(Serious Concern)

If consumers’ accounts of misrepresentations, delayed titles, or unresolved safety defects are accurate, several legal frameworks may come into play:

• FTC Act (Deceptive Practices): Misleading claims about a unit’s condition, pricing, or warranty terms can trigger FTC scrutiny: Federal Trade Commission
• Magnuson–Moss Warranty Act: Governs written warranties on consumer products and prohibits tying warranty coverage to paid services; it also requires clear, conspicuous warranty terms: FTC Warranty Guidance
• Iowa Consumer Fraud Act (Iowa Code 714H): Prohibits deceptive acts in consumer transactions; consumers can report to the Iowa Attorney General: Iowa AG — File a Consumer Complaint
• Title and registration requirements: Undue delays can implicate state motor vehicle laws; document all communication and promised timelines.

Steps if you encounter a dispute:

• Escalate in writing to the dealership’s owner/GM; request a written plan and timeline.
• File a complaint with the manufacturer if a component or build defect is at issue.
• Notify the Iowa AG’s office with supporting documents and photos.
• Consider small claims court for clear monetary disputes or consult an attorney for larger claims.

(Moderate Concern)

Many RV buyers report heavy pressure to buy extended service contracts, fabric or paint “protection,” tire-and-wheel, and other add-ons that can add thousands to the contract without a clear return on investment. Before agreeing to any upsell:

• Ask for the full contract, not just a brochure, and review the exclusions page by page.
• Compare the upsell’s cost against the most common failures for your brand/model.
• Decline items you don’t understand—these can be added later in many cases, but can be difficult to cancel.
• Negotiate. These products have high margins and are often discounted when challenged.

(Moderate Concern)

Across low-star reviews at this Burlington location, consumers describe issues like unreturned calls, vague timelines, and conflicting explanations between sales and service. These gaps can escalate small problems into long, frustrating sagas. To protect yourself:

• Centralize communication in email so there’s a time-stamped record.
• Request written estimates and work orders before authorizing repairs.
• Document conversations with dates, names, and summaries of promises.

Did you encounter communication problems here? Share specifics to help other buyers.

(Moderate Concern)

Some customers report satisfactory purchase experiences and successful repairs, and small independent dealers can deliver personalized service when staffing and parts pipelines align. In certain instances, dealers also appear to resolve issues after initial frustration, suggesting that persistence and escalation to management can produce solutions. When reading reviews, weigh the date of the complaint and whether the dealer publicly responded; a constructive response is often a good sign.

(Moderate Concern)

As a regional, independent dealership, Actionland Camper Sales & Services likely serves southeast Iowa and neighboring communities. Independent dealers can be agile but may have limited service bays and parts inventory, leading to seasonal bottlenecks. During peak months, schedule service early, and verify parts availability before you leave the RV on site. Ask whether mobile repair partnerships exist for faster turnarounds on straightforward fixes.