Arrow RV – Homosassa, FL Exposed: PDI failures, safety risks, service & title delays

(Moderate Concern)

Many dealerships, including independent locations, front-load profit in add-ons: extended service contracts, paint and fabric protection, tire and wheel protection, interior sanitizing packages, and electronic security devices. Multiple consumer reports around the Homosassa location describe hard sells on add-ons that may duplicate existing manufacturer coverage or provide limited value compared to their price. This can dramatically increase the “out-the-door” cost.

• Ask finance for a full itemization of every add-on, including term, coverage limits, exclusions, and cancellation policy.
• Decline products you don’t fully understand or haven’t priced competitively elsewhere.
• Compare any dealer-offered extended service contract with an independent warranty quote to assess value.

(Moderate Concern)

Low-star reviews often allege unexpectedly high APRs or payment amounts materializing late in the process. In some accounts, buyers report feeling rushed to sign with limited review of the full finance contract. This can occur when finance offices quote payments instead of APR or avoid transparent fee breakdowns.

• Insist on APR disclosure, total finance charges, and a written “out-the-door” price before you authorize a credit pull.
• Compare the dealer’s financing against at least two outside lenders (credit unions are often competitive).
• Never rely solely on “monthly payment” figures to make a decision.

(Moderate Concern)

Several Homosassa reviewers describe low trade-in offers that felt disconnected from private-party market values and even dealer retail pricing. This practice is not unique to any one dealership; however, a pattern of frustration arises when trade-in offers appear to shift late in negotiations or when allowance is offset by add-ons and fees.

• Obtain third-party valuations (NADA guides, RV Trader comps, multiple dealer quotes) before visiting the lot.
• Negotiate trade and purchase prices separately to avoid confusion.
• Request all figures in writing and beware of last-minute changes.

(Serious Concern)

Some recent low-star reviews for the Homosassa location allege discrepancies between advertised condition/features and what was delivered. Claims involve wear-and-tear not disclosed online, missing accessories, or unaddressed defects discovered during the walk-through. This is a costly outcome—especially if you are traveling to pick up the RV.

• Require a detailed, written “We-Owe” form listing promised repairs, parts, and accessories with dates, not general promises.
• Bring a third-party inspector before signing: Find an inspector near you. If inspection access is denied, walk.
• Perform a thorough systems test on-site: water, propane, AC, slides, auto-leveling, fridge, inverter/charger, generator, awnings, and seals.

(Serious Concern)

Multiple customers describe discovering defects shortly after taking the RV home—leaks, misaligned doors, non-functioning appliances, or electrical issues—suggesting PDI shortcomings. While some defects originate with manufacturers, the dealer’s PDI is supposed to catch obvious and safety-relevant issues before handover.

• Do not rush the PDI walk-through; test every appliance and safety device. Video-record your acceptance session.
• Insist on immediate remediation for safety-related failures before signing final delivery documents.
• Consult independent PDI checklists and consider an independent inspector to augment dealer checks.

(Serious Concern)

Long service queues and slow warranty adjudication are a consistent sore point. Owners report weeks or months without their unit while the dealership awaits parts or warranty authorizations. A common complaint: camping trips canceled while the RV sits on the Homosassa lot awaiting diagnosis or completion.

• Get a written repair order with promised timelines and escalation contacts.
• If the unit is inoperable for safety reasons, ask the dealer and manufacturer about interim remedies or goodwill accommodations.
• Document all communication and set calendar reminders to follow up weekly. If delays extend unreasonably, consider escalating to the manufacturer, the Florida Attorney General, or the BBB.

(Moderate Concern)

Owners frequently describe poor communication during parts wait periods—unclear estimates, minimal proactive updates, and confusion over whether parts are ordered, shipped, or installed. While supply chain issues can be real, clear updates and precise ETAs are essential for planning.

• Ask for part numbers and expected ship dates, plus a notification protocol (email/text) for each step.
• Before leaving your RV, clarify storage and insurance responsibilities during the wait.

(Serious Concern)

Some low-star reviews mention delays in receiving titles or plates, creating legal and practical issues for travel. In Florida, dealers must process titles and registrations in accordance with state timelines. If delays occur, consumers can and should escalate.

• Request expected title/registration timelines in writing and keep copies of all purchase documents.
• If deadlines pass, follow up with the dealership’s titling department and, if needed, escalate to the Florida Department of Highway Safety and Motor Vehicles.

(Moderate Concern)

Consumers report frustration when warranty claims are bounced between the dealer and manufacturer (or among component suppliers). This is common across the RV industry; however, delays and unclear responsibilities harm customers most when the unit is new and financing costs are accumulating.

• Identify whether the issue is chassis, coach, or component-related and obtain the correct claim channel.
• Read the manufacturer warranty’s exclusions closely. Keep maintenance logs and photos to support claims.

(Serious Concern)

Some RV owners describe receiving units with issues that could present safety risks—propane leaks, faulty brakes, miswired electrical systems, under-torqued wheels, or severe water intrusion. Any of these can become hazardous on the road or at a campsite. Dealers should not release units with unresolved safety defects.

• Bring a torque wrench and verify lug nut torque per spec after delivery; re-check after 50–100 miles.
• Perform a propane leak-down test and CO/propane alarm test during the walk-through.
• Check tire age codes, inflation pressures, and weight ratings before driving off the lot.

(Moderate Concern)

Claims involving misleading advertising, financing disclosures, and warranty handling can trigger regulatory scrutiny or consumer rights under federal and Florida law:

• Truth in Lending Act (TILA): Requires clear disclosure of APR, finance charges, and terms. If financing is misrepresented, consumers can seek remedies.
• Magnuson-Moss Warranty Act: Governs written warranties on consumer products. If warranty coverage is improperly denied or misrepresented, consumers can pursue claims. See the FTC’s guidance: FTC: Federal Warranty Law Guide.
• FTC oversight of dealer practices: Unfair or deceptive acts or practices (UDAP) can draw the attention of the FTC. Guidance: Federal Trade Commission.
• Florida Deceptive and Unfair Trade Practices Act (FDUTPA): Prohibits unfair or deceptive business practices. Consumers can file complaints with the Florida Attorney General.
• Title and registration delays: Florida dealers must timely process title and registration with the Department of Highway Safety and Motor Vehicles (DHSMV). Prolonged delays can create compliance issues.
• Safety recall duties: Dealers should inform buyers of known recalls and help coordinate remedy. Check your VIN with NHTSA: NHTSA recall lookup.

(Serious Concern)

Defects missed at delivery or slow-walked in service can create real-world safety hazards and financial stress:

• Water intrusion: Even small leaks can breed mold, rot subfloors, and compromise slide mechanisms—often outside the scope of standard warranties if attributed to “maintenance.” Repair costs escalate quickly.
• Propane and electrical faults: Gas leaks or defective wiring can cause fires or carbon monoxide exposure. Every unit must pass basic safety checks before it leaves the lot.
• Brake, suspension, and wheel issues: Mis-torqued lugs, under-inflated tires, or faulty brake controllers are serious highway hazards—especially for heavier fifth wheels and motorized units.
• Generator, inverter, and battery failures: Power system defects can spoil trips and damage appliances, leading to cascading warranty disputes among component makers.
• Service delays: Months-long waits can cause missed reservations and sunk costs. If your RV sits at the shop, you’re still paying insurance and interest.

(Moderate Concern)

Extended warranties and protection packages can be valuable in specific circumstances, but too often they’re priced aggressively and laden with exclusions that leave owners paying out-of-pocket anyway. Always:

• Read the exclusions and labor rates covered.
• Confirm whether mobile techs are reimbursed, and whether “wear and tear” or water intrusion is covered.
• Ask if you can choose any licensed repair facility, not just the selling dealer.
• Compare dealer-offered plans with independent alternatives.

(Serious Concern)

Consumers consistently report that once an RV is paid for and delivered, it can be extremely difficult to get prompt service—even on warranty issues—when a dealership’s service lane is backed up. A comprehensive pre-purchase inspection gives you leverage to require fixes before signing. It also creates a dated, independent record of the RV’s condition, useful if disputes arise later. Book well in advance: Find a nearby inspector. If Arrow RV in Homosassa declines to allow an independent inspection, that should be a deal-breaker.