Arrowhead Camper Sales- Mayfield, KY Exposed: Pre-Delivery Defects Service Delays & Warranty Issues

(Serious Concern)

Across the RV industry, a recurring theme in low-star reviews is buyers discovering defects immediately after taking delivery—then facing long waits for repairs. This risk is significant at any dealership. To protect yourself, arrange an independent, third-party RV inspection before you sign or pay in full. Search locally: RV Inspectors near me. Your leverage is highest before you own the unit; after funds transfer, dealers often prioritize new sales over warranty work, leading to delayed trips and months-long service backlogs.

• Make the sale contingent on an independent inspection report and itemized, written corrections (with firm deadlines) for any deficiencies found.
• If the dealership refuses to allow a third-party inspection or limits your ability to test systems (water, propane, electrical, slides), treat that as a red flag and walk.
• Bring a detailed pre-delivery checklist (water intrusion, roof seals, slide alignment, appliances, brakes, axles, suspension, frame, tires’ DOT dates).

If you’ve encountered pushback on independent inspections at Arrowhead Camper Sales, would you share what happened?

(Serious Concern)

Low-star reviews on Arrowhead Camper Sales’ Google profile indicate that some customers report discovering issues immediately after pickup—such as water leaks, malfunctioning appliances, misaligned slides, and cosmetic defects. Several reviewers describe scenarios in which a promised “PDI” (pre-delivery inspection) didn’t catch basic problems. This creates immediate financial and safety risks, especially if buyers plan to tow long distances. Access the raw comments by sorting by “Lowest rating” on their listing: Arrowhead Camper Sales (Google Reviews).

• Common mentions in critical reviews include units delivered with leaks or damp areas, slide rooms binding, hot water issues, and exterior seal concerns.
• Some buyers say they were told defects were “normal for new RVs” or that parts would be ordered without clear timelines.
• For many shoppers, repair delays meant cancelled trips or months with the RV stuck at the dealer.

Preventive step: Don’t accept delivery until an independent inspector has tested all systems under load (shore power, city water, tank fill/drain, propane appliances, and slide operation). Line up a local pro: find an RV inspector near you.

(Serious Concern)

Multiple low-rating reviews allege extended waits for warranty service and slow communication while the RV sits on the lot. Some describe calling repeatedly for updates or parts ETAs, only to receive limited information. This is a common pain point across the industry, but it is especially consequential for seasonal travelers who lose usable months of their ownership cycle.

• Reports include “weeks to months” to schedule or complete basic warranty fixes.
• Allegations of low prioritization of existing owners vs. new sales appointments.
• Repair “comebacks” where the same issue reappears, fueling owner frustration.

Action item: Insist on a signed “We-Owe” or Due Bill with specific promised repairs, parts orders, and completion dates as a condition of purchase. If anyone discourages documentation, treat it as a warning sign. Did service timelines affect your camping plans?

(Moderate Concern)

Some negative reviews describe delays receiving permanent plates, the title, or finalized paperwork, creating legal and practical headaches. While administrative lags can occur, the dealer must process titles and paperwork accurately and timely. Any mismatch between VINs, signed forms, or lienholder details can complicate registration and financing.

• Request a complete document checklist and estimated timelines for title and registration at the time of sale.
• Follow up early and in writing if documents don’t arrive on schedule.

(Moderate Concern)

Across many dealerships, consumers report pressure to add paint/fabric protection, tire-and-wheel packages, “lifetime” warranties with maintenance conditions, nitrogen fill, GPS, and similar items. Arrowhead’s critical reviews also reference dissatisfaction with warranty coverage and out-of-pocket costs after purchase. Carefully evaluate any add-on’s total price, terms, and cancellation policy.

• Obtain all F&I (finance office) products’ brochures and full contracts in advance; compare third-party pricing.
• Decline non-mandatory add-ons and ask for a clean “out-the-door” price sheet with fees itemized.
• If financing, confirm no add-on was bundled into your loan without explicit authorization.

For education on common dealership upsells, search this consumer watchdog channel for “extended warranties” and “add-ons”: Research RV upsell traps with Liz Amazing.

(Moderate Concern)

Some RV buyers report discovering later that their interest rate was higher than what their credit profile could have qualified for with alternative lenders. While we did not see uniform allegations specific to Arrowhead’s rate practices, shoppers should protect themselves by securing pre-approval from their bank/credit union and comparing the dealer’s offer.

• Check all numbers on the Retail Installment Contract (APR, term, fees, add-ons) before signing.
• Ask the F&I manager to match pre-approved terms; be ready to walk if the rate or add-ons aren’t competitive.

(Moderate Concern)

It’s common for consumers to feel “low-balled” on trade-ins across the RV marketplace. Some critical reviews about Arrowhead Camper Sales mention dissatisfaction with appraisals or final valuations after in-person inspection. Bring third-party valuations and maintenance records to support your number—and be prepared to sell privately if the spread is too wide.

• Document your RV’s condition with photos, recent service receipts, and NADA/J.D. Power printouts.
• Avoid discussing monthly payments; negotiate “out-the-door” sale price and trade value separately.

(Serious Concern)

Recurring low-star review themes for many RV dealers—including Arrowhead’s critics—center on warranty handoffs to the manufacturer, parts delays, or disputes over what is covered. Owners often feel caught between the dealer who sold the unit and the OEM who ultimately reimburses warranty repairs. If you rely on warranty coverage, clarity and documentation at purchase are critical.

• Ask for a written explanation of how warranty claims are initiated and who obtains OEM approvals.
• Get step-by-step timelines for common warranty issues and whether the dealer prioritizes “their buyers.”
• If a claim is denied, request the denial in writing from the manufacturer and escalate as needed.

(Serious Concern)

Some reviewers allege repeat service visits for the same problem, suggesting root causes weren’t addressed the first time. In RVs, water intrusion, chassis/suspension issues, and slide adjustments can be complex; inexperience or rushed work can worsen damage and downtime. Ask about the dealership’s technician training, certifications, and whether complex chassis or suspension work is sublet to specialists.

• Request photos and written descriptions of completed repairs and replaced parts.
• Conduct a full system test before accepting any repaired RV back into your possession.

(Moderate Concern)

Critical reviews sometimes mention features promised verbally that were not present at delivery (e.g., hitch equipment, included accessories, or “ready-to-camp” claims). Protect yourself by putting every promise in writing and ensuring it appears on the Bill of Sale or a signed “We-Owe” with dates.

• Get written commitments on delivery items (propane fills, battery, hitch, brake controller setup, demo walkthrough time).
• Refuse to fund until all promised items and corrections are complete.

(Moderate Concern)

Consumers across the RV sector report frustration with mandatory “dealer prep,” “freight,” and other non-tax fees added late in the process. Some Arrowhead critics likewise express dissatisfaction with final numbers vs. initial quotes. Always request an itemized out-the-door price sheet, compare it across competing dealers for the same VIN, and keep emails documenting any price commitments.

• If a “discount” is offset by heavy fees, evaluate the total net price—not just the headline sale price.
• Ask for a breakdown of document fees and whether any add-on packages are mandatory (they shouldn’t be).

(Serious Concern)

Based on patterns seen across many RV dealerships, the following legal frameworks often apply when disputes arise:

• Magnuson-Moss Warranty Act (federal): Prohibits deceptive warranty practices and requires clear disclosure of warranty terms. If warranty repairs are unreasonably delayed or improperly denied, owners may have remedies. Overview: FTC guide to federal warranty law.
• Kentucky Consumer Protection Act (KRS 367.170): Prohibits unfair, false, misleading, or deceptive acts in trade. Patterns of misrepresentation, hidden fees, or unkept promises may trigger scrutiny.
• Truth in Lending Act (TILA): Requires accurate disclosure of financing terms. Ensure your APR, fees, and optional products are properly disclosed.

Escalation resources:

• FTC complaint portal: ReportFraud.ftc.gov
• Kentucky Attorney General Consumer Protection: KY AG Consumer Protection
• NHTSA vehicle safety complaints/recalls (components like axles, brakes, tires, propane systems): NHTSA Recalls and Complaints

If you believe promises or warranty obligations were misrepresented, document everything in writing, keep dated photos/videos, and consider a consultation with a consumer-rights attorney.

(Serious Concern)

Multiple critical review themes point to leaks, slide malfunctions, and hardware failures. Water intrusion is not merely cosmetic—it can lead to rot, mold, electrical shorts, and structural weakening. Slide issues can damage floors and seals; misalignment can over-stress motors and mechanisms. Electrical faults can cause overheating or fire risk; propane system leaks can be life-threatening.

• Axles, tires, and brakes: Tire blowouts, under-rated axles, or misadjusted brakes can cause crashes. Always verify tire load ratings and DOT dates, check brake function before long tows, and confirm lug torque after service.
• LP gas: Require a pressure drop test and check for propane odor. Ensure water heaters and furnaces cycle safely without soot/backdraft.
• GFCI/12V electrical: Test GFCIs, battery cutoffs, converter output, and 12V load behavior under slides and lights on shore power.

Monitor for recalls: Even if a dealer hasn’t flagged a recall, you can search NHTSA by manufacturer and model of your RV’s chassis and components: NHTSA recall search. For dealership-specific searching per our research format, see: NHTSA query format for Arrowhead Camper Sales (Mayfield, KY).