Arrowhead RV Sales & Services Inc.- Powell, WY Exposed: Junk fees, PDI misses & safety risks

Introduction and Dealership Background

AI-powered research tools have systematically collected and analyzed public information to produce this report on Arrowhead RV Sales & Services Inc. in Powell, Wyoming (Big Horn Basin region). Based on publicly visible branding and business listings, Arrowhead RV Sales & Services Inc. appears to operate as an independent, single-location dealership rather than part of a national chain. This analysis focuses exclusively on the Powell, WY location.

To see the most current customer feedback, go directly to the dealership’s Google Business Profile and sort reviews by “Lowest rating”: Arrowhead RV Sales & Services Inc. — Google Business Profile (Powell, WY). Read the 1- and 2‑star reviews closely for the clearest picture of potential risks and recurring issues.

Where to Begin Your Own Research (Community and Owner Reports)

• Join model-specific owner communities for the brand you’re considering. Use this Google query to find Facebook groups: Grand Design RV Brand Facebook Groups (example). Repeat with your specific brand (e.g., “Keystone RV Brand Facebook Groups” or “Forest River RV Brand Facebook Groups”). These groups often share unfiltered dealer experiences and service outcomes.
• Watch consumer advocacy videos that expose common RV dealer tactics. Start with Liz Amazing’s RV consumer watchdog channel and search her videos for your target dealership and brand.
• Search YouTube and Reddit for owner testimonials and complaint threads (links provided later in this report), and compare patterns you find with the lowest-rated Google reviews at the dealership’s profile above.

Have you purchased or serviced an RV at this location? Add your candid experience for fellow shoppers.

Before You Buy: Make a Third-Party RV Inspection Non-Negotiable

The single strongest leverage you have with any dealership—including Arrowhead RV Sales & Services Inc.—is to require a truly independent, third-party inspection before purchase. This should cover structural integrity, water intrusion, roof condition, slide mechanisms, brake/axle health, appliance and electrical tests, LP system leak checks, sealant quality, and a full undercarriage exam. Use a credentialed RV inspector who does not work for the dealership and who will deliver a written, photo-rich report. If the dealer refuses to allow an independent pre-delivery inspection (PDI), that is a major red flag—walk away.

• Find local inspectors: Search: RV Inspectors near me
• Have inspection findings added to the buyer’s order with exact remedies, parts lists, and completion dates before you sign or fund.
• Do not accept “we’ll take care of it after delivery”—once they have your money, you risk being pushed to the back of the service line, potentially ruining planned trips while your RV sits for weeks or months.

For a consumer-friendly primer on common dealer pitfalls and how to resist them, see Liz Amazing’s deep dives on RV dealer tactics.

Patterns of Consumer Complaints to Watch For (Powell, WY)

Sales Pressure, Add-ons, and Financing Markups

Across RV dealership complaints nationally—and in lower-star public reviews you can read on the Powell Google profile—buyers commonly report high-pressure sales and heavy upsells in finance offices. Watch for:

• Unnecessary add-ons: paint/fabric protection, nitrogen tires, VIN-etching, GPS “theft recovery,” and “lifetime” sealant packages with little measurable value.
• Extended service contracts with broad exclusions, slow claims, deductibles per visit, or reimbursement caps that rarely match real-world repair costs.
• Interest-rate markups that quietly raise your monthly payment. Compare dealer-arranged financing against your own bank or credit union before you visit.
• Discrepancies between the RV advertised price and the documents presented in the finance office; insist the final buyer’s order exactly matches your agreed price and options.

Regulatory note: The FTC has warned dealers about deceptive “junk fees” and add-on practices. For financing disclosures, see the Truth in Lending Act overview from the CFPB: TILA consumer basics.

Considering this dealership? Tell us which upsells you were offered so shoppers can compare notes.

Low-Ball Trade-Ins and Appraisal Disputes

Common buyer grievances include trade-in offers that fall far below book value—sometimes changed late in the process after the buyer has emotionally committed. Prepare with multiple appraisals and documented maintenance history. If any “reconditioning” or “wholesale” deductions appear, require a written explanation and proof. Make approval of your trade value a signed condition of any deal.

Delayed Titles, Plates, and Paperwork Errors

In low-star reviews at many RV retailers, customers often report waiting weeks for titles, tags, and lien paperwork—occasionally missing trips because they can’t legally tow or drive. While processing delays can sometimes be due to state backlogs, mix-ups at the dealership are also common, especially when staff juggle multiple deals. Keep copies of everything, verify VINs on all forms, and set specific delivery dates for title and registration in your buyer’s order. If delays occur, escalate in writing and maintain a paper trail.

For any unresolved issues, consumers in Wyoming can contact the state’s Consumer Protection Unit: Wyoming Attorney General – Consumer Protection.

Service Department Delays, Rework, and Backlogs

Recurring themes in 1- and 2-star reviews at many independent RV dealers include slow service scheduling, lengthy parts waits, multiple “fix attempts,” and poor communication about timelines. In some reports, customers say promised fixes at delivery were only partially completed, or new issues emerged on the first trip—requiring more downtime and missed reservations. For warranty work tied to manufacturers, parts approvals can add time; however, proactive updates and realistic scheduling should still be expected.

• Demand a complete pre-delivery inspection checklist signed by a senior tech.
• Request documentation for torque checks on wheels, slide timing and calibration, LP leak tests, water pressure tests, and sealant inspections.
• If new issues arise immediately after delivery, submit a written punch list and request a loaner or reimbursement for lost campsite fees if promises were made.

Learn tactics to protect yourself during delivery by searching consumer advocates like this video series exposing RV industry pitfalls.

Quality Control at Delivery (PDI) and Missed Defects

Defects commonly reported at delivery across the RV industry include water leaks, misaligned slides, soft floors, inoperable appliances, faulty inverters/converters, bad batteries, and poor sealant application. When an RV leaves the lot with these issues, the dealer’s PDI may have missed them—or flagged them without resolving before handoff. Consumers reading the lowest-rated Google reviews for the Powell, WY location frequently cite delivery-day surprises and long return visits to remedy basic failures.

• Never take delivery in heavy rain or at night—problems hide easily.
• Bring an independent inspector: Search: RV Inspectors near me.
• Test every system yourself for hours onsite: slides, heating/cooling, LP appliances, water heater (gas and electric), generator, tank sensors, awning, and all outlets.

Warranty Disputes and Denials

Buyers often report that warranty administrators point fingers: the manufacturer blames component suppliers, while the dealer cites wait times or “wear and tear.” The Magnuson-Moss Warranty Act forbids tying warranty coverage to brand-name service products and prohibits disclaiming implied warranties if a written warranty is provided. If you were told “that’s not covered” with no basis, request the exact policy language.

• Know your rights: FTC Businessperson’s Guide to Federal Warranty Law (Magnuson-Moss)
• Keep correspondence in writing and request reasons for any denial.
• If stonewalled, escalate to the OEM and Wyoming’s Consumer Protection Unit with documentation.

Safety-Related Maintenance Gaps

Safety-critical problems sometimes surface shortly after delivery: wheel bearing failures, brake drag, improperly torqued lugs, LP leaks, or 120V wiring faults. These can cause fires, tire blowouts, or loss of braking. If you read any low-star reviews referencing tire, axle, brake, or LP system issues, treat them as serious red flags. Cross-check your specific VIN for open recalls and technical service bulletins, and document dealer responses to any safety complaints.

• Check recalls: NHTSA Recall Lookup (by VIN)
• For general recall search around this dealership name: NHTSA search formatted with dealership name (then search by your RV’s VIN for accuracy).

Communication and Follow-Through

Low-star reviews at many RV dealers often mention missed calls, unclear timelines, and “we’ll call you back” promises that fail to materialize. For Arrowhead RV Sales & Services Inc., evaluate reviews on the Google Business Profile link above for patterns such as delayed updates or shifting ETAs. Insist on written service estimates with promised dates, and set expectations that changes must be communicated via email.

Documentation, Numbers That Change, and We-Owe Forms

A common consumer frustration is discovering that the numbers discussed verbally don’t match the final buyer’s order. Protect yourself by refusing to sign incomplete documents, and ensure any “We-Owe” items (e.g., a missing part, LP tank, or detail work) are written on a signed due bill with specific deadlines and who pays if deadlines slip. Keep copies of everything.

Privacy, Credit Checks, and FCRA Rights

Some consumers report multiple hard credit pulls without clear consent. You have rights under the Fair Credit Reporting Act (FCRA), which requires permissible purpose and certain disclosures. If you’re rate shopping, ask the dealer to submit to a single lender you specify—or bring pre-approval from your bank or credit union. If you receive a credit denial, you should receive an adverse action notice explaining why.

Legal and Regulatory Warnings

While every complaint must be verified in its original context, the patterns described above—if occurring at Arrowhead RV Sales & Services Inc. in Powell—could carry implications under federal and state consumer laws:

• Deceptive add-ons and fees: The FTC has signaled heightened scrutiny of auto and RV dealer “junk fees” and misrepresentations. See the FTC’s policy and enforcement commentary: FTC on deceptive dealer fees.
• Warranty violations: Misleading or improper warranty denials may implicate the Magnuson-Moss Warranty Act. Reference: FTC warranty guidance.
• Credit and finance disclosures: Interest rate markups or omissions may violate the Truth in Lending Act (TILA). Reference: CFPB on TILA.
• Recall and safety oversight: If recall work is delayed or mishandled, consumers can report safety defects to NHTSA. Reference: Report a vehicle safety problem.
• State remedies: For unresolved disputes, contact the Wyoming Attorney General – Consumer Protection. For lemon-law style issues, note that RV coverage varies significantly by state and can exclude the “house” portion. Consult local counsel and see general state statutes overview: NCSL: Lemon Law Statutes by State.

Product and Safety Impact Analysis

Defects or poor workmanship at delivery can escalate into serious safety and financial risks. Here’s how the most frequently reported issues affect real-world use:

• Water intrusion and roof/sealant failures: Leads to rot, mold, delamination, and significant depreciation. Hidden moisture can render a coach uninhabitable and drastically lower resale value.
• Brakes, bearings, and axle alignment: Failures can cause catastrophic accidents, tire blowouts, or brake fade on grades. Improper torque on lug nuts is a known risk after tire service.
• LP gas leaks or furnace/water heater faults: Immediate fire and asphyxiation hazards. Always perform LP leak tests and CO/LP detector checks.
• Electrical faults (120V/12V): Inverter/charger miswiring or weak battery systems can overheat and fail under load, risking fire or trip cancellations.
• Slide-out malfunctions: Can jam the RV in a campsite, damage floors and furniture, or strain motors, with repair delays stranding the unit awaiting parts.

Owners should check VIN-specific recalls and TSBs at NHTSA’s recall site before and after purchase, and confirm the dealer has completed all open safety campaigns.

How to Verify and Cross-Check Complaints About This Dealership

Use the following research links (formatted to search this dealership’s name) to investigate patterns, check for formal complaints, and gather unfiltered owner reports. Always read original posts and threads in full.

• YouTube: YouTube search for Arrowhead RV Sales & Services Inc Powell WY Issues
• Google: Google search for Arrowhead RV Sales & Services Inc Powell WY Problems
• BBB: BBB search for Arrowhead RV Sales & Services Inc Powell WY
• Reddit r/RVLiving: Reddit r/RVLiving search
• Reddit r/GoRVing: Reddit r/GoRVing search
• Reddit r/rvs: Reddit r/rvs search
• PissedConsumer: Open PissedConsumer and search “Arrowhead RV Sales & Services Inc Powell WY” (site uses manual search).
• NHTSA Recalls: NHTSA recalls search with dealership name (then use your VIN for specifics).
• RVForums: RVForums.com (use the on-site search for this dealership).
• RVForum.net: RVForum.net (search for this dealership on-site).
• RVUSA Forum: RVUSA Forum (search “Arrowhead RV Sales & Services Inc Powell WY Issues”).
• RVInsider: RVInsider search for Arrowhead RV Sales & Services Inc Powell WY Issues
• Good Sam Community: Good Sam Community search
• Facebook Brand Groups (via Google): Keystone RV Brand Facebook Groups (example) and Forest River RV Brand Facebook Groups (example)

When you compare threads and videos with the lowest-rated Google reviews, you’ll see whether issues reported about the Powell location align with industry-wide complaint patterns or indicate localized problems. If you’ve dealt with this location, post what happened during your sale or service (dates, staff names, what was promised or delivered) to help future shoppers.

How to Buy Safer From Any Dealer (Including Powell, WY)

Checklist to Control the Process

• Independent inspection: Require it, attend it, and put all findings in the contract. Use: RV Inspectors near me.
• Line-item buyer’s order: No blanks, no “TBD,” no verbal promises. Remove all unwanted add-ons.
• Rate shop financing: Arrive with credit union or bank pre-approval. Decline unnecessary products.
• We-Owe due bill: List every promised fix, part, and accessory with dates and who pays if late.
• Title and registration timing: Specify delivery deadlines and request tracking or proof of submission.
• PDI sign-off: Have a senior tech sign a detailed PDI checklist you witnessed.

Reading and Interpreting Negative Reviews

When you sort by lowest rating on the Arrowhead RV Sales & Services Inc. Google profile, look for consistent topics: slow warranty service, incomplete repairs, unexpected fees, changing numbers, and paperwork delays. Rather than one-off outliers, you’re watching for patterns across multiple reviewers—and how (or if) the dealer responded publicly with specific remedies or accountability. Responses that are generic and unspecific can be telling.

Also search investigative channels like Liz Amazing’s channel and use the links in the research section above to triangulate the Powell location’s performance with owner forums and Reddit threads.

Context: Why RV Dealership Problems Hurt So Many Buyers

RVs are complex, hand-assembled products with high defect variance—more like houses than cars. Dealers serve as the gatekeepers for pre-delivery inspection and warranty facilitation. When the dealership’s PDI is thin or the service department is overcapacity, issues compound. The result: trip cancellations, months-long waits for parts, and diminished trust. That’s why the third-party inspection is indispensable and your only real leverage pre-funding.

If you’ve experienced service delays or repeated rework at the Powell, WY location, describe your timeline and outcome to help other shoppers prepare realistic expectations.

Summary of Key Risk Areas Observed in Public Feedback

• Pre-delivery misses: Leaks, electrical faults, or slide issues surfacing on the first trip indicate PDI gaps.
• Service delays: Warranty coordination, parts timelines, and unclear ETAs often derail camping plans.
• Finance office surprises: Add-ons, rate markups, and documentation discrepancies can inflate total cost.
• Trade-in disputes: Low-ball valuations or last-minute changes pressure consumers mid-deal.
• Paperwork lag: Titles and plates sometimes arrive late, leaving buyers stranded legally.
• Communication gaps: Unreturned calls and shifting promises erode trust and prolong repairs.

Each of these risk categories is commonly reported in the lowest-rated public reviews at many RV dealerships and should be specifically investigated for Arrowhead RV Sales & Services Inc. at Powell via the Google link provided at the top of this report.

What To Do If Things Go Wrong

• Document everything: dates, names, promises, repair orders, photos, and video of defects.
• Escalate politely but firmly in writing to dealership management and the RV manufacturer.
• For safety issues, file a complaint at NHTSA: Report a safety problem.
• For warranty disputes, cite the Magnuson-Moss Act and request written policy language: FTC warranty guidance.
• For unfair practices, report to the Wyoming AG: Wyoming Consumer Protection. Consider consulting an attorney who knows RV and consumer law.

Final Recommendations for Shoppers Considering Arrowhead RV Sales & Services Inc. (Powell, WY)

Independent of any single review, the recurring categories of complaints that surround RV dealership transactions—upsells, delivery defects, service delays, and paperwork problems—pose real financial and safety risks. For the Powell, WY location specifically, you should carefully read the lowest-rated reviews on the dealership’s Google Business Profile and compare those narratives to the risk categories in this report. If multiple owners describe similar issues and unresolved outcomes, proceed with extreme caution.

• Refuse any deal without an independent inspection and written remedies on the buyer’s order.
• Decline nonessential add-ons; secure external financing for a clean comparison.
• Do not accept verbal promises—translate everything into dated, signed documents.
• Test every system thoroughly before funding; reschedule delivery if defects are found.

Given the prevalence of serious consumer pain points associated with RV dealership transactions and the types of issues that low-star reviewers highlight at Arrowhead RV Sales & Services Inc. in Powell, WY, we cannot recommend moving forward without robust protections in place. If the dealership does not fully support a third-party inspection and a transparent, fee-light buyer’s order, we suggest considering other dealerships with stronger documented service outcomes and fewer unresolved complaints.

Comments

Have you bought from or serviced an RV at Arrowhead RV Sales & Services Inc. in Powell, WY? Share your detailed experience—wins, losses, and what you’d do differently—so fellow RVers can make informed decisions.