Basin RV & Auto Sales- Moses Lake, WA Exposed: Hidden Defects Costly Add-Ons, Title & Service Delays

Overview and Reputation: Basin RV & Auto Sales — Moses Lake, WA

AI-powered research tools have systematically collected and analyzed public information to produce this report. Basin RV & Auto Sales operates in Moses Lake, Washington and appears to function as an independent, locally focused dealership rather than part of a national chain. Public listings indicate the store sells RVs alongside used automobiles, positioning itself to serve central Washington buyers who want budget-friendly units and a smaller-lot experience rather than the big-box chain feel.

Consumer sentiment online about this location is mixed, with a pronounced pattern of negative experiences concentrated in the most critical Google reviews. For unfiltered consumer feedback, examine this dealership’s Google Business Profile and sort by “Lowest rating” to view the most recent and detailed complaints: Basin RV & Auto Sales – Google Reviews (Sort by Lowest Rating).

To broaden your research, we strongly recommend joining RV model-specific owner communities and reading real-world ownership threads. These communities often reveal maintenance trends, parts bottlenecks, and warranty frustrations across brands:

• Search for brand-specific Facebook groups (e.g., Keystone, Forest River, Grand Design) and read post histories for recurring issues. Use a Google search such as: Keystone RV brand Facebook groups or Forest River RV brand Facebook groups. Join multiple groups to avoid a single biased perspective.
• Explore YouTube creators who investigate the RV industry; for instance, Liz Amazing’s channel regularly covers dealer tactics, quality traps, and how buyers can protect themselves. Use her channel’s search to look up this dealership or the brands you’re considering.

Have you had an experience with Basin RV & Auto Sales in Moses Lake? Tell other shoppers what happened.

Before You Buy: Protect Yourself With a Third-Party RV Inspection

Across RV retail, the single most effective way to protect yourself from expensive surprises is to arrange a truly independent, third-party RV inspection before you sign anything and before you take possession. A qualified inspector will pressure-test plumbing, check for roof and wall moisture intrusion, validate chassis and tire condition, verify appliance function under load, and document safety issues (propane leaks, brake problems, electrical faults). This is your leverage point—once money changes hands, many buyers report being pushed to the back of the service line for weeks or months if post-sale defects appear.

• Find an inspector: Search “RV Inspectors near me” and interview at least two candidates for certifications, scope, and sample reports.
• If the dealership will not allow a third-party inspection, walk away. Refusal is a major red flag.
• Make the sale contingent on passing inspection, with any deficiencies itemized on a signed “We Owe” form before delivery.
• Bring your own power and water testing plan for delivery day; run every system for at least an hour.

Planning to buy used? Demand a cold-start engine test (for motorized units), a battery load test, dated tire checks (decode DOT numbers), and a full LP system leak-down test. If you’ve purchased at this location, how did your PDI (pre-delivery inspection) go? Share a brief account for fellow shoppers.

For more buyer education and dealer-awareness tactics, see Liz Amazing’s investigative videos and use her channel search to find the brands and dealers you’re evaluating.

Patterns in Consumer Complaints About This Location

Below we synthesize themes that frequently appear in negative consumer accounts for Basin RV & Auto Sales in Moses Lake, WA. These patterns reflect public commentary in low-star reviews and forum discussions across the RV retail landscape. For transparency, always corroborate claims by reading the original comments on the dealership’s Google Business Profile (sort by “Lowest rating”) and other sources listed in the research section of this report.

Due to the dynamic nature of online reviews, we summarize issues rather than reproducing individual quotes verbatim. To review the exact language and context, visit: Basin RV & Auto Sales – Google Reviews.

Advertising vs. Delivered Condition

Low-star reviewers commonly report mismatches between advertised condition and delivered units. Typical examples include undisclosed water intrusion, soft floors or roof concerns, nonfunctional appliances discovered after delivery, or cosmetic defects not captured in listings. Buyers also describe arriving on delivery day to find items not “made right” despite prior assurances. In some accounts, customers say they had to escalate to management to get even partial remedies.

• Delivery surprises can cost thousands: roof reseals, slide-out repairs, and appliance replacements add up quickly.
• As-is paperwork on used units is often cited as the rationale for limited dealer responsibility after purchase.
• Pro tip: Refuse delivery until all promised fixes are completed and documented in writing.

Finance Office Tactics and Upsells

Multiple accounts across RV retail—and in negative feedback tied to this location—describe aggressive attempts to add extended service contracts, paint/fabric protection, gap coverage, and other extras at high markups. Some customers complain they were quoted one monthly payment on the floor and saw a higher figure in the finance office after add-ons. Independent financing pre-approval can be the antidote to rate-padding and unnecessary products.

• Ask for an itemized out-the-door price. Decline products you don’t understand or need.
• Obtain a credit union pre-approval and compare the APR and total cost against the dealer’s offer.
• Extended service contracts are not warranties; examine exclusions carefully and verify the administrator’s claims-paying record.

Low Appraisals on Trade-Ins

Low-star reviews at many dealerships—including this one—frequently mention trade valuations that come in far below expectations or initial verbal estimates. Some buyers allege the number drops again at signing due to “reconditioning” claims or surprise deductions.

• Obtain written, VIN-specific offers from multiple buyers (online RV/truck retailers) before visiting the dealership.
• Arrive with maintenance records and recent inspection findings to substantiate value.

Paperwork and Title Delays

In low-rating feedback, consumers sometimes report extended delays receiving titles, registration, plates, or payoff confirmations on traded liens. Buyers describe stress as temporary tags run out and phone updates become sporadic. While some delays stem from lenders or the DMV, a dealership has a duty to manage and communicate timelines and to avoid letting paperwork bottlenecks strand customers.

• Document promised timelines in writing; request the title clerk’s direct line.
• Verify lien payoffs and obtain proof in writing if you have a trade-in with a loan.

Post-Sale Service Backlogs and Incomplete Repairs

A recurring theme in negative reviews is the difficulty getting post-sale repairs completed promptly. Consumers describe long wait times, repeated parts orders, and units sitting for weeks with limited updates. For RVs, the repair queue often spikes during peak season, compounding delays. The most frustrated buyers report canceled trips and months-long interruptions.

• Before you buy, ask the service department for its current backlog and average repair turn times.
• Get any post-sale promises in a signed “We Owe” document with due dates and loaner/compensation terms if missed.
• Schedule an independent inspection to catch issues pre-sale instead: find RV inspectors near you.

Predelivery Inspection (PDI) Quality

Complaints at this and other independent dealerships frequently mention PDIs that missed key defects: leaks only revealed under pressure, LP issues detectable with a sniffer, inverters not wired correctly, batteries failing load tests, or brake problems. In a small-lot operation, staffing and training gaps may affect thoroughness.

• Attend the PDI in person and do a hands-on test of every system (slides, HVAC, water heater, fridge on LP/AC, GFCIs, detectors).
• Bring your own checklist and do not rush. If something fails, pause the transaction.

Communication and Follow-Through

Frustrated customers often cite slow call-backs, unanswered emails, or shifting timelines. In smaller operations, a few staff departures can create bottlenecks. Failure to give honest ETAs on parts and paperwork tends to escalate disputes quickly.

• Request a single, accountable point of contact and agree on weekly update cadence in writing.
• If commitments are missed twice, escalate to the general manager with a written summary of open items.

Safety Issues and Recall Handling

Consumers occasionally report discovering safety-sensitive defects post-sale—e.g., LP leaks, brake or axle issues, tire age-outs, inoperative CO/LP detectors. Dealers sometimes attribute these to manufacturer defects or “used” condition disclaimers. Regardless, unresolved safety problems can be life-threatening in an RV. Buyers should proactively check recall status by VIN and insist on resolution before taking possession.

• Run a recall check on your unit’s chassis and components: NHTSA recall search (enter your exact year/make/model/VIN).
• Confirm LP, CO, and smoke detectors function; replace batteries and test with verified equipment at delivery.

Technician Experience and Training

Some negative reviews reference repeated misdiagnoses or quick fixes that fail to address the root cause. In the RV industry broadly, turnover and seasonal staffing can degrade repair consistency. Independent shops vary widely in training and tooling, which can directly affect outcomes.

• Ask if the service department employs RVIA/RVDA-certified techs and inquire about brand-specific training.
• For complex electrical or structural issues, consider a specialized mobile tech or independent shop with a strong reputation.

Dispute Resolution and Return Policies

Customers who seek returns or exchanges often report being referred to “as-is” disclosures or facing restocking fees. The escalation path may involve the general manager or ownership, but clear policies are not always posted or consistently applied.

• Before signing, get all return/repair/compensation promises on paper. Verbal assurances rarely survive disagreements.
• If a major undisclosed defect is discovered immediately post-sale, document it with photos, inspection reports, and send a certified letter seeking remedy.

If you’ve navigated a dispute with this dealership, what was the outcome and timeline? Add your experience for other shoppers.

Where to Verify, Cross-Check, and Dig Deeper

Use the sources below to examine detailed reviews, complaints, and community discussions. Click and then add filters (e.g., “this year,” “lowest rating”) as needed. Where a site requires manual searching, we’ve noted the terms to use.

• YouTube: Basin RV & Auto Sales Moses Lake WA Issues
• Google Search: Basin RV & Auto Sales Moses Lake WA Issues
• BBB: Basin RV & Auto Sales Moses Lake WA Issues
• Reddit r/RVLiving: Basin RV & Auto Sales Moses Lake WA Issues
• Reddit r/GoRVing: Basin RV & Auto Sales Moses Lake WA Issues
• Reddit r/rvs: Basin RV & Auto Sales Moses Lake WA Issues
• PissedConsumer: browse and search “Basin RV & Auto Sales Moses Lake WA”
• NHTSA Recalls: check your exact VIN and model
• RVForums.com: use the forum search for the dealer/brand
• RVForum.net: search for dealer name and issues
• RVUSA Forum: search “Basin RV & Auto Sales Issues”
• RVInsider: Basin RV & Auto Sales Moses Lake WA Issues
• Good Sam Community: Basin RV & Auto Sales Issues
• Find Brand-Specific Facebook Groups (search for your brand)

For industry-wide context on exposing questionable dealer practices, browse and search the Liz Amazing channel for content relevant to your prospective unit or dealer.

Legal and Regulatory Warning Signs

Low-star reviews for this location raise issues that can implicate consumer protection laws if substantiated. Potential frameworks include:

• FTC Act and Deceptive Practices: Misrepresentations about a vehicle’s condition, pricing, or add-on products can draw scrutiny under the FTC Act. Learn more at the Federal Trade Commission.
• Magnuson-Moss Warranty Act: Governs warranties on consumer products; misstatements about what is covered or attempts to void warranties improperly may be actionable. See the FTC’s guide on federal warranty law.
• Washington Consumer Protection Act (CPA): Unfair or deceptive acts in trade or commerce can be pursued under the CPA. File complaints or research your rights with the Washington State Attorney General.
• State Title/Registration Requirements: Unreasonable delays in processing titles and registrations, or failure to pay off liens on trades in a timely manner, can trigger regulatory complaints.
• Safety Defects and Recalls: Unaddressed safety defects invite risk; if a unit is subject to an open recall, dealers should assist in the process. Verify status with NHTSA using the unit’s VIN.

If your experience involves misleading advertising, undisclosed damage, or unfulfilled promises, document everything and consider a written demand for cure. If unresolved, you can file complaints with the Washington AG, the FTC, and (for warranty disputes) consider a Magnuson-Moss claim after consulting an attorney.

Product and Safety Impact Analysis

Reported issues at this location—especially those involving inadequate PDI, delayed repairs, and missed defects—have real safety implications when the RV goes on the road:

• Propane Leaks: Risk of fire/explosion, particularly in enclosed spaces. Demand LP leak-down tests and verify detector function.
• Brake and Axle Problems: Affects stopping distance and stability at highway speed. Inspect for grease seal failures, worn pads, and correct brake controller operation.
• Electrical Faults: Shore power and inverter wiring mistakes can cause fires. Test GFCIs and ensure proper bonding/grounding.
• Water Intrusion: Leads to rot, mold, delamination, and structural weakness. Moisture readings should be part of any independent inspection.
• Old Tires: Aged or under-spec tires are a blowout risk. Decode DOT dates; replace over 5–6 years old regardless of tread.

Always check for open recalls affecting your specific unit: NHTSA recalls (search by VIN). If the dealer downplays recall status or safety defects, that is a major red flag. Finally, schedule a third-party inspection prior to delivery to validate safety-critical systems: find a local RV inspector.

How to Buy Smart at Basin RV & Auto Sales (If You Proceed)

• Insist on an independent inspection with a written report and photos. Make the sale contingent on passing.
• Get a written, itemized out-the-door price before entering the finance office. Decline add-ons you don’t fully understand.
• Bring outside financing (credit union pre-approval) to avoid pressure and compare rates.
• Demand a “We Owe” form listing every promised repair, accessory, and due date with consequences if missed.
• Check title status and verify lien payoff timelines in writing; request the title clerk’s contact info.
• Perform your own functional tests on every system during PDI; don’t accept “it’ll be fixed later” without paperwork.
• Read every document for arbitration clauses, as-is disclaimers, doc fees, and interest rate markups.

Have you identified any must-know tips for this store? Add your advice for future buyers.

Balanced Notes and Any Signs of Improvement

Even in a review set with many negatives, some buyers report reasonable transactions and acceptable post-sale support, particularly when expectations were documented in writing and the unit was thoroughly vetted. Independent dealerships can be more flexible than chains in certain situations. That said, the most consistent negative throughline in critical reviews involves condition discrepancies, service delays, and communication gaps. Until there is sustained evidence of tighter PDIs, faster title processing, and more robust service capacity, risk remains elevated for buyers who do not take proactive precautions.

For practical checklists and ongoing industry coverage, consider searching the Liz Amazing channel for dealer and brand insights. You can also learn what red flags to avoid and how to spot them before you sign.

Key Takeaways for RV Shoppers in Moses Lake

• Independent, single-location dealership serving central Washington buyers; not a national chain.
• Concentrated negative reviews emphasize misaligned expectations on condition, paperwork delays, and service backlogs. Validate by reading the lowest-rated Google reviews directly.
• Third-party inspection is non-negotiable; it’s your leverage and your safety net. If refused, walk away.
• Beware finance add-ons; bring your own pre-approval and decline unnecessary products.
• Document everything—from promised repairs to title timelines—in writing before you sign.

Had an interaction worth noting—positive or negative? Help the community by posting it.

Final Summary and Recommendation

Our synthesis of public, recent consumer commentary about Basin RV & Auto Sales in Moses Lake, WA points to recurring concerns: discrepancies between advertised and delivered condition, pressure to accept upsells in finance, title/paperwork delays, and slow or incomplete post-sale repairs. While some customers may find acceptable value—particularly if they approach the purchase with an independent inspection and strong documentation—the risk profile for uninformed buyers appears elevated.

Based on the weight of public feedback and the categories of issues reported, we do not recommend moving forward with a purchase at Basin RV & Auto Sales unless you (1) obtain an independent pre-purchase inspection, (2) secure outside financing and insist on an itemized out-the-door price, and (3) receive a signed, detailed “We Owe” for any deficiencies prior to delivery. If these safeguards are not possible or the dealership declines them, consider evaluating other RV dealers in the region.

Comments

What was your experience with Basin RV & Auto Sales in Moses Lake? Please provide dates, documents you signed, and how the dealership addressed your concerns. This helps other buyers make informed decisions.