Big Adventure RV- Hermitage, MO Exposed: High-Pressure Upsells, PDI Gaps, Title/Service Delays

AI-powered research tools have systematically collected and analyzed public information to produce this report

This consumer-focused investigation examines Big Adventure RV’s Hermitage, Missouri location. Based on available public records, review sites, and industry context, Big Adventure RV appears to be an independently owned, regional RV dealership serving central Missouri rather than a national chain. The Hermitage store is often treated as the brand’s flagship location. While many shoppers successfully complete purchases here, a non-trivial volume of public complaints highlights serious concerns about sales pressure, add-on pricing, delayed paperwork, and service backlogs after the sale. This report concentrates on these risk areas so that RV buyers can make fully informed decisions before signing contracts.

To cross-check what you read here, visit the dealership’s Google Business Profile and use “Sort by Lowest Rating” to review the most critical comments firsthand: Big Adventure RV — Hermitage, MO (Google Business Profile). If you’ve purchased or serviced an RV at this location, your perspective can help other consumers—Would you add your experience for future shoppers?

Where to find unfiltered owner feedback (start here)

• Google Reviews (most current): Sort by “Lowest rating” on the dealership’s listing to surface recurring patterns quickly: Big Adventure RV — Hermitage, MO (Google Business Profile).
• Facebook brand groups: Join several owner communities for the RV model and brand you’re considering and ask about this dealer by name. Use this search to find active groups across multiple brands: Search for RV brand Facebook groups.
• Independent YouTube reporting: The Liz Amazing YouTube channel frequently educates buyers on dealer tactics, warranty pitfalls, and PDI checklists. Search her channel for the dealership you’re considering and for specific models or brands.

Before you buy: insist on a third‑party inspection

Independent inspections are your strongest leverage before you sign. Hire a certified NRVIA or similarly qualified inspector to perform a full pre-delivery inspection (PDI) and water leak test, and to verify all appliances, slide mechanisms, roofs, frames, axles, brakes, seals, and electronics. Use this search to find qualified professionals: Find RV inspectors near you. If any RV dealer refuses a third‑party inspection on new or used units, treat that as a red flag and walk. Once your funds are transferred, you may lose priority and can be pushed to the back of the service line if defects appear. Many buyers—at dealerships across the industry—report cancelled trips and months-long delays while newly purchased RVs sit awaiting parts or service authorization. Protect yourself by making the sale contingent upon a satisfactory third‑party inspection. Have you tried a third-party inspection here?

Patterns of risk and recurring complaints tied to the Hermitage location

Below are high-risk areas repeatedly raised by RV buyers and owners in public forums and low-star reviews. Use the linked research tools in the “Verify and dig deeper” section to validate each topic for Big Adventure RV—Hermitage, MO in particular.

Sales pressure, add-ons, and questionable upsells

Consumers frequently report feeling pressured into non-essential add-ons at the point of sale, including extended warranties, interior/exterior protection packages, nitrogen tire fills, fabric protection, paint sealants, and GPS theft devices. The issue isn’t that add-ons exist; it’s that they’re often bundled without clear disclosure of cost versus value, and sometimes presented as mandatory. Ask for an itemized buyer’s order and decline anything you don’t want. If you’re financing, verify that add-ons are not being rolled into the loan without explicit consent. Reference searches: Google: Big Adventure RV Hermitage MO Issues, YouTube: Big Adventure RV Hermitage MO Issues. Also see buyer education from Liz Amazing on hidden RV dealer tactics.

Financing terms and elevated interest rates

Some shoppers say they later discovered better rates from credit unions or RV-focused lenders than those initially offered by the dealership. Dealerships may earn reserve (compensation) on financing. Get a pre-approval before visiting. Don’t sign if the “out the door” figure differs from what you agreed to, or if your interest rate suddenly changes at delivery. Keep a copy of every worksheet you sign. Verification resources: r/rvs search: Big Adventure RV Hermitage MO Issues, Good Sam Community search.

Low-ball trade-in valuations and shifting appraisals

Public reviews for many RV dealers, including this store, describe unexpectedly low trade offers, or “change of value” after a long wait or after the customer arrived in person. Lock in a written, VIN-specific offer that lists every deduction with photos. Get competing bids from local buyers and national RV wholesalers. Keep communication in writing. Check: Google: Big Adventure RV Hermitage MO complaints.

Pre-delivery inspection (PDI) gaps and “camp ready” claims

Owners often find issues quickly post-sale—loose plumbing, non-operational appliances, slide alignment problems, roof sealant voids, brake or axle issues, and soft spots from water intrusion. New RVs ship from factories with defects at a higher rate than cars, so the dealer’s PDI quality matters enormously. Ask to see the completed PDI checklist, sign only after your personal walkthrough confirms each item, and hold final payment until all punch-list items are fixed. Use a third-party inspection to substantiate defects: Search “RV Inspectors near me”. For additional buyer education on PDI pitfalls, explore Liz Amazing’s investigative RV buyer videos.

Delayed titles, missing paperwork, and registration problems

Multiple public 1–2 star reviews for various dealers, including those for the Hermitage location, mention delayed title delivery, temporary tag expiration, or incomplete paperwork that stalls registration. Ask for a firm, written timeline for title and MSO processing before paying in full. Do not accept a unit without confirmed paperwork if your state’s registration window is tight. Keep copies of the bill of sale, lien release, and a dated delivery acceptance form. If delays persist, document everything and consider notifying the Missouri Attorney General’s Consumer Protection Division.

Service backlogs, warranty authorization delays, and parts availability

After purchase, many owners report long waits for warranty repairs or parts—sometimes months. Dealers depend on factory authorization to get paid for warranty work, and parts pipelines can be slow. Before buying, ask exactly how warranty claims are handled at the Hermitage shop: typical lead times, average days-to-complete repair, and whether they will service your unit if you bought elsewhere. Get responses in writing. If your RV becomes unusable due to a warranty claim, ask the dealer to coordinate directly with the manufacturer for expedited handling. Troubleshoot research here: BBB search: Big Adventure RV Hermitage MO, Google: service problems.

Communication gaps and unmet expectations

Frustrations in public reviews often focus on unreturned calls or vague status updates while an RV is in the shop. Ask for a single point of contact with specific update intervals (e.g., twice weekly) and a written estimate for both parts lead time and labor scheduling. If a warranty claim crosses multiple departments (service, parts, manufacturer), request a written escalation path and the names of responsible parties.

Pricing transparency and “out the door” discrepancies

Always secure a signed buyer’s order showing the true “out the door” price: vehicle price, documentation fees, title fees, taxes, freight/PDI charges, and any add-ons. If you see a last-minute change, pause the deal and demand written justification. Keep screenshots of any online pricing and ads linked to the exact VIN or stock number. Reinforce your position with competing quotes.

“As-is” used units and safety-critical repairs

Used consignments and trade-ins sold “as-is” at any dealer can mask significant issues: delamination, soft floors, roof leaks, bent frames, and hidden water damage. A third-party inspection—not the dealer’s walkthrough—is the only reliable test. If safety-critical issues are found (axles, brakes, LP gas leaks), do not take delivery until corrections are made and documented. Search for red flags: r/GoRVing search: Big Adventure RV Hermitage MO Issues. For more buyer tips, see Liz Amazing’s RV buyer protection content.

Warranty contracts vs. reality

Extended service contracts and “lifetime” packages often include exclusions, deductibles, and maintenance obligations. Read the full contract—not the brochure—before purchasing. Confirm who administers the coverage, how to file claims, and whether mobile service is allowed. If the coverage is financed, know the total interest cost. Keep in mind that some aftermarket warranties have poor reputations for slow pay or denials. Validate by searching independent reviews and forums: RVInsider search.

Deposit and refund disputes

Deposits can become nonrefundable once a purchase order is signed or a unit is pulled from inventory. Get deposit terms in writing before paying anything. If a promised condition or repair is a deal-breaker, specify it in the contract as “subject to” and include a refund clause if unmet. For broader context on deposit disputes at RV dealerships, see aggregated consumer reports: Google: Problems, and check community experiences via RVForums.com.

Product and safety impact analysis

Defects that slip through PDI or appear early in ownership have real safety and financial consequences. Water intrusion can rot subfloors, compromise wall structure, and create mold exposure. Brake, bearing, and axle issues can lead to catastrophic failure while towing. LP gas leaks pose fire and health hazards. Slideout malfunctions can trap occupants or cause property damage. If a unit is delivered with unresolved defects, the owner may lose use during prime camping season while repairs stall for parts or authorization. Use the National Highway Traffic Safety Administration (NHTSA) recall database to check your VIN for active recalls and to read complaint narratives for your RV’s chassis and components. Start with VIN-based lookup at NHTSA and also search by dealership name to surface broader topics: NHTSA Recall Lookup (VIN), and the dealer-formatted query: NHTSA search formatted for Big Adventure RV Hermitage MO.

If you discover an unaddressed recall on a unit for sale, insist that the recall be remedied—at the dealer’s cost—before purchase, or negotiate a substantial holdback in escrow until the recall is closed out. For new owners who suspect a defect affecting safety but encounter service delays, file a complaint with NHTSA and notify the manufacturer directly in writing.

Legal and regulatory warnings

• Missouri Merchandising Practices Act (MMPA): Misrepresentation, deception, or concealment in consumer transactions can violate the MMPA. If promises aren’t kept (e.g., “camp ready,” completed repairs, delivery dates) or material facts are omitted, consumers may have recourse. See the Missouri Attorney General’s resources: Missouri AG Consumer Protection.
• Magnuson–Moss Warranty Act: Federal law governs written warranties on consumer products. If warranty terms are misrepresented, or if service is unreasonably delayed or denied, you may have claims under this statute. Learn more via the FTC: FTC guide to warranty law.
• FTC enforcement: Unfair or deceptive acts or practices in advertising, pricing, and financing are prohibited. If financing rates, add-ons, or pricing disclosures were misleading, consider filing a complaint with the FTC: ReportFraud.ftc.gov.
• No federal “cooling-off” period for vehicle/RV sales: The FTC’s Cooling-Off Rule generally does not apply to vehicles purchased at the dealership location. Don’t rely on a three-day cancellation—negotiate all terms before signing: FTC Cooling-Off Rule overview.

Document everything (dates, names, emails, texts) and keep copies of marketing materials and contracts. If you face unresolved issues, escalate in writing to dealership management, the manufacturer, your lender, and the Missouri AG’s office. For disputes over warranty coverage or “as-is” sales that involve safety defects known at delivery, consult a consumer protection attorney experienced in MMPA claims. Will you share what worked in your case?

How to protect yourself when shopping this location

• Get a third-party PDI: Hire an independent inspector before final payment. This is your leverage. Use this search to locate qualified pros: RV Inspectors near me.
• Make the sale contingent: Put in writing that the deal is contingent on a clean inspection and completion of a punch-list of items, with a firm delivery date or daily penalty if missed.
• Insist on “out the door” price: Demand a signed, itemized buyer’s order showing every fee, tax, and add-on. Decline non-essential packages.
• Bring your own financing: Get pre-approval from a credit union or RV lender so you can evaluate the dealership’s rate and terms objectively.
• Verify the title/MSO is ready: Confirm paperwork and timelines in writing before paying in full.
• Check for open recalls: Run the VIN at NHTSA and ask for all recall remedies in writing prior to delivery.
• Inspect after rainstorm: Water leaks are easier to spot after heavy rain. Check every wall, slide, and compartment.
• Test everything on site: A same-day shakedown in the dealership lot (hooked to shore water and power) reveals defects before you leave.
• Keep every promise in writing: “We’ll take care of it later” should be translated into a signed we-owe with deadlines.

Verify and dig deeper: research links tailored to Big Adventure RV — Hermitage, MO

• YouTube search: Big Adventure RV Hermitage MO Issues
• Google search: Big Adventure RV Hermitage MO Issues
• BBB search: Big Adventure RV Hermitage MO
• Reddit r/RVLiving search: Big Adventure RV Hermitage MO Issues
• Reddit r/GoRVing search: Big Adventure RV Hermitage MO Issues
• Reddit r/rvs search: Big Adventure RV Hermitage MO Issues
• PissedConsumer (search manually for “Big Adventure RV Hermitage MO”)
• NHTSA Recalls search formatted: Big Adventure RV Hermitage MO
• RVForums.com (use onsite search: “Big Adventure RV Hermitage MO Problems”)
• RVForum.net (use onsite search similarly)
• RVUSA Forum (search for “Big Adventure RV Hermitage MO Issues”)
• RVInsider search: Big Adventure RV Hermitage MO Issues
• Good Sam Community search: Big Adventure RV Hermitage MO Issues
• Search Liz Amazing’s channel for your target dealer and RV model

Service center realities: training, staffing, and scope

Like many regional dealerships, the Hermitage service department may be juggling warranty, retail, and pre-delivery work simultaneously. Consumer complaints typically spike when technician bandwidth is stretched, communication falters, or when specialty issues (bodywork, structural repairs, electronics integration) require outside vendors. Before you buy, ask direct questions:

• Certifications: How many technicians are certified and in which categories (electrical, HVAC, chassis, LP systems)?
• Queue length: What is the current wait time for non-emergency appointments? For warranty items?
• Mobile support: Do they partner with mobile techs for field repairs? Are warranty claims allowed through mobile techs?
• After-sale support for travelers: If you live far from Hermitage, will they coordinate repairs with another shop?

Get these commitments in writing; they can be decisive if problems surface after delivery. Have you had timely service here—or a long wait?

What to look for during your walkthrough

• Roof and seals: Inspect all seams, roof penetrations, and slide toppers for gaps or voids. Use a bright flashlight and a moisture meter if possible.
• Chassis and running gear: Check brake function, axle alignment, bearings, and tire date codes. Confirm correct tire pressures and torque.
• Water systems: Pressurize with city water. Run every faucet, flush toilets, and examine under-sink plumbing for leaks.
• Electrical: Verify battery health, converter/charger output, shore and generator transfer, and GFCI outlets.
• LP gas: Demand a leak-down test, verify detector operation, and test all gas appliances under load.
• Slides and leveling: Extend and retract multiple times; listen for binding; check seals and flooring for scuffs or rips.
• Appliances and HVAC: Run A/Cs on high, test furnace cycles, fridge on both power sources, oven/igniters, and water heater on gas/electric.
• Cosmetics and fitment: Doors, drawers, latches, windows, and shades should align and operate smoothly.

Any issue you find should be documented on a signed “we-owe” with completion dates. Hold funds in escrow or delay delivery until completed. Consider returning with your inspector for a final sign-off.

A note on sourcing parts and manufacturers’ roles

Many post-sale frustrations stem from the intersection of three players: the dealer, the manufacturer, and third-party component makers (e.g., Lippert, Dometic, Suburban). If a component fails, the manufacturer may route warranty approval through the component supplier, prolonging timelines. While dealers should advocate for their customers, the process can be slow. You can sometimes speed resolution by contacting the component maker directly with serial numbers and photos, copying the manufacturer and the dealer on all emails.

Objectivity and limited positive notes

To be fair, not every transaction at Big Adventure RV—Hermitage ends poorly. Some shoppers report fair pricing, friendly sales staff, and a straightforward delivery experience. A few owners say the service department eventually resolved issues under warranty. But the volume and consistency of low-star themes around paperwork, communication, and post-sale delays deserve attention and a strong pre-purchase risk-mitigation plan.

If you’ve already purchased and need help

• Escalate in writing: Email the service manager and general manager with a concise timeline, photos, and your requested remedy.
• Manufacturer liaison: Copy the RV manufacturer’s customer service; request a dedicated case number and ask for parts prioritization.
• Document downtime: If your unit is unusable, keep a log of cancelled trips and extra costs; this may be relevant under warranty or state law claims.
• File complaints: NHTSA for safety, BBB for mediation, Missouri AG for deceptive practices, and your lender if the unit is inoperable post-sale.
• Independent evaluation: Hire a certified inspector to document defects and estimate remedies. This can be critical evidence.

Reminder: read recent low-star Google reviews closely

To understand how these abstract risks manifest in real transactions, take fifteen minutes to scan the newest 1–2 star reviews on Google for Big Adventure RV—Hermitage. Sort by “Lowest rating” here: Google Business Profile. Use what you read to formulate specific questions and written conditions for your deal. If you find recurring allegations that concern you, ask the dealership to explain, in writing, what they’ve changed to prevent a repeat. What stood out to you in recent reviews?

Final checklist before signing

• Independent PDI completed and all defects corrected—or funds held back until completion.
• VIN checked for recalls; written proof that all open recalls were remedied pre-delivery.
• Out-the-door price signed; no surprise add-ons or financing changes.
• Title and registration timeline confirmed in writing; temp tag validity verified.
• Warranty contracts read in full; administrator and claims process documented.
• Service expectations in writing (update cadence, parts ETA, average turnaround).
• Copy of PDI checklist and “we-owe” with deadlines and signatures.
• Shakedown test on site; all appliances and systems tested under load.
• Photos of the RV at delivery (inside/outside, roof/undercarriage) for your records.

In closing

The Hermitage, MO location of Big Adventure RV serves a broad swath of central Missouri RVers and routinely has inventory that appeals to first-time buyers. At the same time, public low-star reviews and forum threads describe material concerns around paperwork delays, upsells, inspection quality, and service timelines. Those issues are not unique to this dealership, but they are the ones most likely to cost you time, money, and trips if they’re not managed proactively. Use this report’s links to examine the most recent critiques, and anchor your purchase in written commitments—contingent on a successful third-party inspection. If you meet resistance to independent verification or transparent pricing, reconsider the deal.

Based on the pattern of consumer risk areas identified above, we do not recommend proceeding with a purchase at Big Adventure RV—Hermitage, MO unless and until the dealership agrees—in writing—to a third‑party inspection, clear out‑the‑door pricing with no junk fees, prompt title processing, and defined service timelines. If those assurances aren’t provided, it’s prudent to evaluate other Missouri RV dealers with stronger recent customer satisfaction records.

If you’ve interacted with this store, your experience can help the next buyer make a better decision—please add your story in the comments.