Big Country RV – Redmond- Redmond, OR Exposed: Aggressive Add-Ons, Title Delays & Service Backlogs

Introduction: What Shoppers Need to Know About Big Country RV – Redmond, OR

AI-powered research tools have systematically collected and analyzed public information to produce this report. Big Country RV – Redmond, OR is part of a small, privately owned regional dealership group serving Central Oregon, with sister locations in nearby cities. The Redmond store sells a mix of towables and motorized RVs, offers financing, trade-ins, and service/parts. Public feedback shows a mixed but cautionary reputation: while some buyers report smooth transactions, a significant pattern of complaints point to aggressive upsells, slow or confusing paperwork processes, service delays, and post-sale support that struggles to keep pace with demand.

Before diving into details, consumers should personally verify current feedback. The dealership’s Google Business Profile is a crucial source. You can access it here and then select “Sort by: Lowest rating” to see the most serious consumer concerns: Big Country RV – Redmond, OR Google Business Profile.

Want visual context on how RV dealerships operate and how to protect yourself? The Liz Amazing YouTube channel regularly exposes industry pitfalls and buyer mistakes; search her channel for the dealership you’re considering to see buyer walk-throughs and red flags others have encountered.

Community Intelligence: Where to Verify Unfiltered Owner Feedback

To triangulate your research, join multiple owner communities and compare notes. We recommend:

• Facebook brand-specific RV groups: Don’t click random groups; use Google to find active, model-specific communities where owners post troubleshooting and dealer experiences. Try: Search for RV brand Facebook groups. Join groups for the exact models you’re considering.
• Video-based buyer warnings: Watch consumer education videos and tip-offs; again, see Liz Amazing’s channel and search your target dealer, brand, and model.
• Local validation: Check the Google Business Profile above and read the newest 1- and 2-star reviews.

Have you interacted with this store? Add your story in the comments.

Buy Smart: Third-Party Inspection Is Your Leverage

One of the strongest patterns we’ve seen across the RV industry is a lack of thorough pre-delivery inspections (PDI). This leaves buyers discovering significant issues only after taking possession. The best countermeasure is a truly independent RV inspection before you sign or accept delivery.

• Hire a certified third-party inspector: Use this search to find options near you: RV Inspectors near me.
• Make the sale contingent on inspection: The inspection must happen before you sign final papers or take the unit off the lot. This is your main leverage to compel correction of punch-list items.
• Red flag: If the dealer refuses a third-party inspection, walk away. A reputable store will welcome an independent assessment.
• Demand a written punch list and dates: If repairs are required, get a signed parts and labor timetable before paying.
• Protect your travel plans: Many consumers across the industry report cancelled trips while their “new” RV sits for weeks or months awaiting parts or repairs. Don’t accept delivery until the inspection items are resolved.

To see why inspections matter, watch consumer protection content from creators exposing common issues in dealer prep and shortfalls in post-sale support. A good start is to search the Liz Amazing channel for your specific dealer and RV model.

Patterns Consumers Report at Big Country RV – Redmond, OR

Note: The following concerns are drawn from public complaints and low-star reviews posted on the dealership’s Google Business Profile and other public forums. We strongly encourage you to read the newest reviews directly: Big Country RV – Redmond, OR Google Reviews (sort by Lowest rating).

Sales Pressure, Pricing Discrepancies, and Confusion Over Promises

Repeated low-star reviews in the RV retail sector often describe high-pressure tactics, verbal promises that don’t make it into written contracts, or shifting numbers late in the process. At Big Country RV – Redmond, OR, consumer accounts suggest some buyers encountered sales experiences where expectations set early in the process did not align with the final paperwork or delivery details. Shoppers reported feeling rushed, surprised by add-ons at signing, or frustrated when certain verbally discussed items appeared missing or differently priced on the final contract.

• Insist that every promise be in writing on the buyer’s order prior to signing.
• Bring your own calculator and compare out-the-door price (OTD) against earlier quotes.
• If numbers change at the table, pause and re-verify all line items; never sign under pressure.

Did you experience pressure or last-minute number changes? Tell us what happened in the comments.

Trade-In Low-Balling, Financing Markups, and Add-On Products

Multiple consumers across RV dealerships report discovering that trade-in values come in significantly below independent market estimates, while financing includes marked-up interest rates or expensive add-ons (gap, paint/fabric protection, tire and wheel, additional service plans). Several complaints about this Redmond location fall into these categories, describing unexpected finance menu items, difficulty removing unwanted add-ons, or post-signing regret over high monthly payments tied to extras with unclear value.

• Bring your own financing offers (credit union or bank) to anchor your APR and reduce dealer markup leverage.
• Price your trade accurately using multiple sources (wholesale guides, instant online offers) so you can recognize low-ball valuations.
• Decline non-essential add-ons unless you have independently researched their coverage, exclusions, claim process, and real cost.

Paperwork Delays: Titles, Registration, and Plates

One of the most consequential pain points reported by RV buyers is slow title and registration processing. Consumers say delays left them in limbo—unable to use the RV legally or facing expired temp tags and repeated calls for updates. In Oregon, dealers generally must submit titling and registration paperwork promptly after the sale; extended delays can trigger complaints to regulators. Several reviewers for this Redmond store describe long waits for plates or title documents, disrupted travel plans, and difficulty getting clear timelines from staff.

• Do not take delivery without a written timeline for title/registration completion.
• Follow up proactively with the dealership and Oregon DMV if deadlines slip.
• Keep a paper trail of every call and email; it can be critical if you need to escalate.

Pre-Delivery Inspection (PDI) Gaps and Early Defects at Delivery

Industry-wide, PDIs are often rushed. Buyers report finding water leaks, miswired components, broken latches, non-functioning slides, and appliance issues within days of purchase. Complaints for Big Country RV – Redmond, OR echo these themes—new owners claiming obvious defects should have been caught before handover. When defects emerge post-sale, consumers can face long repair queues and parts waits. This directly undermines the “camp-ready” promise many expect.

• Hire an independent inspector before purchase: find RV inspectors near you.
• Refuse delivery if key systems (roof seals, slides, brakes, propane, electrical) fail testing.
• Require a complete, signed punch list with repair due dates before final payment.

Service Delays, Poor Communication, and Long Repair Queues

Many buyers report that service departments are overloaded, with weeks or months-long waits—especially during peak seasons. Complaints about the Redmond location cite difficulty getting callbacks, ambiguous or shifting timelines, and units sitting on the lot waiting for diagnosis or parts. Several consumers claim cancelled trips as a result.

• Ask for the current service backlog in writing before you buy; factor it into your decision.
• When scheduling service, confirm whether your RV will wait in a queue before a tech even sees it.
• Get repair estimates, approvals, and ETAs documented. This paper trail matters if delays become excessive.

Warranty Coverage Confusion and Deflections to Manufacturers

RVers frequently report that dealers attribute many issues to manufacturers and vice versa, leaving owners stuck in the middle. Complaints referencing this Redmond store include frustration over warranty claims stalled for approvals or limited support where the buyer expected more proactive help. While warranty processes can legitimately involve wait times, buyers should expect clear explanations, status updates, and prompt escalation.

• Before signing, ask who coordinates warranty claims and typical approval timelines.
• Request contact info for the dealership’s warranty administrator and the manufacturer’s customer service.
• Keep photos and documentation of problems; they’re key for claims.

Parts Backorders and Storage Policies

Across the RV industry, parts availability can be a bottleneck. Some complaints involve extended backorders, while the RV sits at the dealership with limited communication. Redmond buyers have reported similar experiences—long waits with scarce updates, or uncertainty over whether storing the unit at the dealership is advantageous versus keeping it until parts arrive.

• Ask if you can keep the RV until parts are in to avoid unnecessary storage delays.
• Request part numbers and order confirmations so you can independently verify status.
• Time-bound commitments: agree on check-ins (e.g., weekly updates) and put them in writing.

Refunds, Deposits, and “We’ll Make It Right” Delays

Some low-star public accounts describe difficulty retrieving deposits, slow responses on promised reimbursements, or extended back-and-forth before issues are resolved. While there are also customers who report satisfactory resolutions at Big Country RV, the negative experiences highlight the importance of documenting commitments and verifying return/refund terms before money changes hands.

• Use credit cards for deposits where possible to preserve dispute rights if promises aren’t kept.
• Never rely on verbal refunds or “we’ll take care of it later.” Get specifics in writing with dates.
• Review cancellation and deposit policies carefully before you leave a deposit.

If you experienced delays getting promised refunds or deposit returns, share what you learned to help others.

A Note on Verifiable Reviews and How to Read Them

Our analysis relies heavily on common patterns from 1- and 2-star reviews, which you can and should verify yourself directly on Google. Again, here is the official listing: Big Country RV – Redmond, OR Google Business Profile. Sort by “Lowest rating” and read the most recent entries first. Look for:

• Consistency in reported issues: delayed titles, long service queues, unexpected fees or add-ons.
• Timeframes: how long did repairs or paperwork take compared to what was promised?
• Responsiveness: did management follow up, and were outcomes satisfactory?

Your voice helps other buyers make informed decisions. Post your experience.

Legal and Regulatory Warnings (Know Your Rights)

Consumer complaints involving titles, warranty denials, and safety-related defects can carry legal implications. Relevant frameworks include:

• FTC rules on Advertising and Financing: Dealers must avoid unfair or deceptive practices in advertising, pricing, and financing disclosures. See FTC guidance and enforcement actions: Federal Trade Commission.
• Magnuson-Moss Warranty Act (MMWA): Protects consumers against deceptive warranty practices; requires clear written warranties and prohibits tying warranty coverage to specific branded service unless provided for free. Overview: FTC: Federal Warranty Law (MMWA).
• NHTSA Safety Defects and Recalls: Safety-related issues must be addressed promptly. Owners can look up recalls by VIN and submit safety complaints here: NHTSA Recalls.
• Oregon Consumer Protection: For alleged unfair or deceptive practices, paperwork delays, or title issues, contact the Oregon Department of Justice Consumer Protection: Oregon DOJ Consumer Protection.

If you face severe delays receiving your title or registration after purchase, or discover material discrepancies between what was promised and delivered, consider filing a complaint with the Oregon DOJ and the FTC, and seek legal advice. Maintain a complete file of your purchase documents, communications, and any repair orders.

Product and Safety Impact Analysis

When new units leave the lot with unresolved defects, consumers face both safety and financial risk. The most serious real-world consequences include:

• Water intrusion: Poor sealing or installation can lead to rot, mold, and electrical faults. This is not cosmetic; it compromises structure and safety.
• Brake and axle issues: Misadjusted brakes, faulty bearings, or under-torqued suspension components can cause catastrophic failure on the highway.
• LP gas leaks or appliance faults: Improperly tested propane systems pose fire and carbon monoxide hazards.
• Electrical faults: Miswired outlets, short circuits, or converter/inverter problems can damage appliances or cause shock/fire hazards.
• Slideouts and leveling systems: Misalignment or hydraulic issues can immobilize your RV far from home.

Because Big Country RV – Redmond, OR sells multiple brands, recall status varies by manufacturer and model year. Always run the VINs of units you’re considering through NHTSA’s database and the OEM site before purchase. If a unit has open recalls, ask the dealer, in writing, to complete them before you sign. You can also use the recall search tool here (then enter your RV brand and VIN): NHTSA VIN Lookup. If you want to broaden your search as part of due diligence, here is a recall search formatted per this report’s research method: NHTSA recalls search (generic dealership query).

Last, an independent check by a qualified inspector remains the most effective way to validate safety-critical systems before you take possession: Find local RV inspectors.

Protect Yourself: A Step-by-Step Strategy at the Redmond Location

• Investigate the unit on the lot: Test water, power, LP, slides, HVAC, and appliances under supervision. Bring a moisture meter.
• Third-party inspection before signing: Never waive this; it’s your only real leverage before the dealer has your funds.
• Finance independently: Secure a pre-approval to limit APR markup and resist pressure to buy add-ons.
• Review all numbers and add-ons: Cross-check your OTD price; decline any products you haven’t researched and truly want.
• Title and registration plan: Demand written timelines and a designated contact for paperwork status.
• Service backlog disclosure: Ask for current service lead times in writing and weigh whether this works with your travel plans.
• Document everything: Keep copies of texts, emails, and repair orders. If needed, this file supports regulatory complaints.

Encountered any obstacles following these steps at this store? Share your experience below.

One-Stop Research Links: Verify Patterns and Compare Evidence

Use the following links to search for independent complaints, discussions, videos, and official actions. Each link is pre-formatted to look up “Big Country RV – Redmond OR” alongside terms like Issues/Problems/Complaints. Skim results critically and verify dates and locations so you’re reading about this exact store:

• YouTube search: Big Country RV – Redmond OR Issues
• Google search: Big Country RV – Redmond OR Problems
• BBB search: Big Country RV – Redmond OR
• Reddit r/RVLiving: Big Country RV – Redmond OR Issues
• Reddit r/GoRVing: Big Country RV – Redmond OR Issues
• Reddit r/rvs: Big Country RV – Redmond OR Issues
• PissedConsumer: use the site search for “Big Country RV – Redmond OR”
• NHTSA Recalls: generic dealership query
• RVForums.com: search on-site for the dealership and brands
• RVForum.net: search on-site for dealer threads
• RVUSA Forum: search for “Big Country RV Redmond OR issues”
• RVInsider.com: Big Country RV – Redmond OR Issues
• Good Sam Community: Big Country RV – Redmond OR Issues
• Watch consumer-protection videos on Liz Amazing’s channel and search the dealer name and brands you’re shopping.

Acknowledging Improvements and Mixed Experiences

To maintain balance, it’s important to note that not every customer has a negative experience at Big Country RV – Redmond, OR. Some public reviews describe friendly sales staff, straightforward transactions, and helpful service advisors who resolved issues. Dealerships can also evolve: new managers, process updates, and staffing changes may improve results over time. That said, the volume and consistency of certain complaint categories—title delays, service backlog, communication gaps, and the sales/finance add-on pressure—merit a cautious and methodical approach from shoppers.

Final Assessment and Recommendations

For buyers considering Big Country RV – Redmond, OR, the risk profile centers on post-sale support and paperwork timeliness, combined with pressure to accept add-ons that inflate total cost of ownership without guaranteed value. These are not small concerns; they directly affect your ability to legally use the RV, keep travel commitments, and avoid unexpected expenses. If you decide to proceed with this store, do not skip a third-party inspection, keep financing independent where possible, and insist on written commitments for any promises, timelines, and repair work.

Have recent experience—good or bad—at this location? Help other shoppers by sharing your experience.

Bottom line recommendation: Given the recurring patterns in public complaints tied to Big Country RV – Redmond, OR—especially around service delays, communication gaps, and paperwork/titling issues—we do not recommend moving forward casually. If the store cannot accommodate an independent pre-purchase inspection, provide clear written timelines for title/registration, and document service/repair commitments up front, shoppers should strongly consider other Oregon RV dealerships with stronger recent track records.