Blue Compass RV Liberty Lake- Liberty Lake, WA Exposed: Upsells, PDI misses, delayed titles, service

Background and reputation overview

AI-powered research tools have systematically collected and analyzed public information to produce this report. Blue Compass RV Liberty Lake (Liberty Lake, Washington) is part of Blue Compass RV, a large, national dealership group formerly known as RV Retailer, LLC. The company has rapidly expanded through acquisitions and now operates dozens of stores across the United States. The Liberty Lake location serves Spokane County and the greater Eastern Washington/North Idaho market.

As with many chain RV retailers, public feedback shows a mix of experiences. However, the most recent consumer narratives for this specific store skew negative on issues such as sales pressure, finance and warranty upsells, delivery condition and quality control problems, delayed service, and difficulties with paperwork, titles, and post-sale support. You can verify current feedback by visiting the store’s Google Business Profile and sorting reviews by “Lowest rating”: Google Business Reviews for Blue Compass RV Liberty Lake. We strongly encourage prospective buyers to read the 1-star and 2-star reviews to identify recurring pain points and assess whether the dealership has addressed them. If you’ve dealt with this location, add your voice in the comments so other shoppers can learn from your experience.

Where to get unfiltered owner feedback (before you shop)

• Google Reviews: Start with the dealership’s page and “Sort by Lowest rating.” Link again for convenience: Blue Compass RV Liberty Lake Google Reviews (Sort by Lowest).
• Facebook owner groups: Join brand- and model-specific owner groups to see real-world maintenance and warranty threads. Use this query and substitute the brand you’re shopping (e.g., Grand Design, Forest River, Keystone): Search Facebook RV brand groups for Blue Compass RV Liberty Lake buyers.
• Independent advocacy on YouTube: We recommend browsing investigative and consumer-education content. A good starting point is Liz Amazing’s channel; search her videos for the dealer or brand you’re considering: Liz Amazing’s industry watchdog videos for Blue Compass RV Liberty Lake shoppers.

If you’ve owned or shopped at this store, share your first-hand perspective in the comments to help other RV families make informed decisions.

Immediate buyer advice: insist on a third-party inspection before signing

Across RV retail, the most expensive problems arise after delivery—when leverage is gone. We strongly recommend hiring an independent, certified inspector to perform a full pre-delivery inspection (PDI) before you sign final paperwork or take possession. Search locally here: Find RV Inspectors near me for Blue Compass RV Liberty Lake purchases. If a dealership does not allow an outside inspection at their lot, that is a major red flag—walk away. Your inspection report is your only negotiating leverage to ensure repairs are completed before closing; once funded, many buyers report long waits for service that disrupt vacations and live-in plans.

• Require that all punch-list items from the inspector be corrected in writing before delivery.
• Confirm parts availability and completion dates; get dates in writing.
• Refuse to accept the unit until water leaks, electrical faults, propane systems, brakes, slide mechanisms, and roof/caulk integrity are verified by your inspector.

Many negative reviews at this and other RV dealerships mention canceled camping trips because the unit was stuck for weeks or months waiting for repairs. Protect yourself up front. If you’ve navigated the inspection process at this location, tell us what worked (or didn’t).

Patterns of complaints and risk areas at Blue Compass RV Liberty Lake

Finance office upsells and high-interest structuring

Recent consumer feedback about this location includes frustration with finance office tactics: aggressive pitches for extended warranties, tire-and-wheel packages, paint and fabric protection, and GAP or theft add-ons. Shoppers report that these add-ons were presented as “must-have” protections rather than optional items. Some consumers also describe being quoted an attractive monthly payment only to learn at signing that the payment depended on high-margin add-ons or a marked-up interest rate.

• Interest-rate “buy rate” vs “sell rate”: Dealers can mark up the lender’s base rate. Bring your own pre-approval to prevent rate padding.
• Contracts: Ensure the retail installment contract matches any verbal promises. Decline add-ons you don’t want; most are optional.
• Warranty claims vs reality: Extended service contracts often exclude pre-existing conditions or cosmetic issues. Read every exclusion before you buy.

For independent education on dealer finance tactics and add-ons, see consumer advocacy content on YouTube such as this channel: How Liz Amazing explains RV dealer upsells relevant to Blue Compass RV Liberty Lake customers.

Delayed titles, registration, and paperwork mistakes

Multiple low-star reviews visible on the Google Business Profile indicate frustration with delays in receiving titles, plates, or final paperwork—issues that can make it illegal to tow or camp in the RV. Prospective buyers should explicitly ask the dealership what their average title processing time is in Washington State and what steps will be taken if deadlines are missed. Read recent 1-star reviews here: Consumer complaints about Blue Compass RV Liberty Lake paperwork.

• Washington’s Department of Licensing regulates vehicle titling; missing deadlines can carry penalties for owners and restrict travel.
• Insist on a written timeline for title/registration and clear contact info for the staffer managing your file.
• Do not leave the lot without temporary tags that are valid through your expected pickup timeline and travel plans.

Low-ball trade-in valuations and appraisal “switch-ups”

Consumers frequently report seeing an attractive trade-in number early in the process, only to have the figure reduced at closing after the unit “undergoes further review.” This is not unique to Blue Compass RV, but it is a risk at any high-volume chain store. Protect yourself by getting a written, VIN-specific trade figure contingent only on a documented condition report and bring competing bids from other dealers or RV consignment lots. If there’s a last-minute change, be ready to walk.

Pre-delivery inspection (PDI) failures and delivery-day defects

Common patterns in low-star reviews across RV dealers are punch lists that are not completed prior to delivery: non-functioning appliances, leaks, damaged trim, stuck slides, or safety items like faulty LP detectors. Reviews at this location describe dissatisfaction with unit condition on pickup day and post-delivery discoveries that should have been caught by a thorough PDI.

• Never accept the RV until a complete walk-through is done with all systems “on” under load (shore power and water/LP connected).
• Use an independent inspector’s checklist; do not rely solely on the dealer’s PDI. Search: Independent RV inspectors near Blue Compass RV Liberty Lake.
• Require written acknowledgment that defects found during PDI will be repaired before funding.

Service center backlogs, parts delays, and poor communication

High-volume RV stores often struggle with service capacity. Reviewers for the Liberty Lake location describe long waits for appointments and poor communication during repair cycles, especially for warranty work that requires manufacturer authorization. Some owners report units sitting for weeks while parts are “on order” without proactive status updates. If your RV is your home or you planned a time-sensitive trip, this can be devastating.

• Ask for the service department’s current backlog in writing and expected turnaround for warranty vs retail repairs.
• Get work orders that detail complaint, cause, and correction each time.
• Confirm whether the dealer will prioritize issues that affect safe operation (brakes, axles, propane) vs cosmetic items.

For broader context on service pitfalls and how to assert your rights, advocacy videos like those from Liz Amazing can help you prepare questions and documentation: Liz Amazing’s consumer checklists for buyers using Blue Compass RV Liberty Lake.

Condition misrepresentation on used units

Some commenters describe discrepancies between advertised “like new” condition and the reality of used units on the lot. Pay special attention to evidence of prior water intrusion (staining, soft floors, musty odor), poorly sealed roof penetrations, and appliances replaced with non-OEM parts. Require a full history of known repairs and ask whether the unit was ever used as a rental or had prior collision damage. Put any promises in writing, and ensure they are included on the We-Owe/Due Bill that survives the sale.

Warranty denials and manufacturer vs dealer “ping-pong”

It is common for owners to feel caught in the middle between a dealership and the RV manufacturer. Several low-star reviews for this store describe frustration with warranty approvals and finger-pointing. To minimize this risk, file issues in writing early, document with photos, and schedule service promptly. If the defect existed at delivery, insist it be treated as a delivery defect rather than a post-sale failure.

• Read the terms of any extended service contract before purchase; many exclude “pre-existing conditions” or “adjustments.”
• Keep a paper trail—emails, photos, dated work orders—so you can escalate to the manufacturer or regulators if needed.
• If service delays become unreasonable, ask in writing for authorization to use an independent shop or mobile tech.

Pricing discrepancies and last-minute changes at closing

Reviewers often describe surprises in the finance office—differences between website pricing and final numbers, or fees and add-ons that appear at signing. This can include high doc fees, “market adjustment” line items, prep or PDI fees, and nitrogen tire or etch packages not previously disclosed. Bring printed screenshots of the advertised price and line-item details. If the final buyer’s order does not match your understanding, pause the process until it is corrected or walk out.

Recall handling and safety implications

RV brands frequently issue safety recalls on axles, steps, awnings, propane regulators, wiring harnesses, or brake components. Some buyers report not being informed of open recalls at delivery. Always check your RV’s VIN for open recalls before you take the unit home via NHTSA’s lookup. If the store cannot perform recall remedies promptly, you may be stuck waiting for parts while the RV cannot be safely used.

• Ask the dealer to provide a printed “no open recalls” confirmation for your VIN at delivery.
• Prioritize remedy of any recall that could affect fire risk, braking, or structural integrity before leaving the lot.

Staff training and turnover

Chains that grow quickly often struggle to maintain consistent training across departments. Consumers at this location report inconsistent product knowledge, rushed walk-throughs, and difficulty reaching the same staffer after the sale. To protect yourself, insist on a thorough orientation with time to test every system, and record the session on your phone for later reference. If you’ve experienced strong support or poor follow-through from this team, post what happened in the comments to guide other buyers.

How to verify patterns: research links tailored to Blue Compass RV Liberty Lake

Use the following queries and sources to verify and expand on the concerns above. Replace “Issues” with “Problems” or a specific topic (e.g., “paperwork,” “service delays”) as you investigate. Each link is crafted to help you find relevant public posts for this specific store:

• YouTube search for Blue Compass RV Liberty Lake WA Issues
• Google search for Blue Compass RV Liberty Lake WA Issues
• BBB search results for Blue Compass RV Liberty Lake WA
• Reddit r/RVLiving: Blue Compass RV Liberty Lake WA Issues
• Reddit r/GoRVing: Blue Compass RV Liberty Lake WA Issues
• Reddit r/rvs: Blue Compass RV Liberty Lake WA Issues
• PissedConsumer browse page (search for Blue Compass RV Liberty Lake WA once on site)
• NHTSA recall search starting point for Blue Compass RV Liberty Lake WA
• RVForums.com (use site search for Blue Compass RV Liberty Lake WA)
• RVForum.net (search for Blue Compass RV Liberty Lake WA)
• RVUSA Forum (search “Blue Compass RV Liberty Lake WA Issues”)
• RVInsider search for Blue Compass RV Liberty Lake WA Issues
• Good Sam Community search for Blue Compass RV Liberty Lake WA Issues

For more dealership-awareness content and to build a buyer’s checklist, search this channel for your brand or dealer: Liz Amazing’s consumer education useful to Blue Compass RV Liberty Lake shoppers.

Legal and regulatory warnings

Consumer protection and deceptive practices

Complaints that allege false advertising, bait-and-switch pricing, or nondisclosure of material defects can trigger state and federal scrutiny. In Washington, the Consumer Protection Act (RCW 19.86) prohibits unfair or deceptive acts in trade. The Washington Attorney General accepts consumer complaints and can investigate patterns of misconduct. Warranty promises and service contract marketing may also implicate the federal Magnuson-Moss Warranty Act, enforced in part by the FTC.

• Washington AG Consumer Protection: file complaints and review guidance.
• Magnuson-Moss Warranty Act: governs warranties and prohibits deceptive warranty practices.
• FTC oversight of deceptive advertising and financing practices.

Relevant agencies for context and action:

• FTC resources applicable to Blue Compass RV Liberty Lake buyers
• Washington Attorney General consumer protection for Blue Compass RV Liberty Lake issues
• Washington Consumer Protection Act (RCW 19.86) reference for Blue Compass RV Liberty Lake complaints
• NHTSA recall lookup for safety complaints tied to Blue Compass RV Liberty Lake sales

Vehicle and dealer regulations

Motor vehicle dealers in Washington are licensed and regulated under RCW 46.70. Persistent problems with titling delays, paperwork errors, or improper disclosure can draw attention from the state’s Department of Licensing. Keep copies of every document and request written confirmations of timelines for title and registration. If deadlines are missed, escalate promptly.

Product and safety impact analysis

How reported defects can affect safety

Defects commonly cited by RV buyers—water leaks, electrical shorts, LP system leaks, brake failures, slide malfunctions—carry real safety and financial risks. Water intrusion can rot subfloors and walls, leading to expensive structural repairs and mold exposure. Electrical wiring faults can cause shorts or fires. LP leaks are particularly dangerous in confined spaces. Brake or axle issues jeopardize towing safety, especially in mountain corridors around Liberty Lake and the Idaho panhandle.

• Water leaks: Compromise structural integrity and resale value; look for staining, bubbling wallpaper, or soft floors.
• LP system leaks: A serious fire/health hazard. Verify detectors and regulators during inspection.
• Axle/brake recalls: Check VIN against recalls before road use; demand repairs before leaving the lot.
• Electrical issues: Test GFCI outlets, converter/charger, and battery management; look for heat at connections.

Delays in addressing such defects—especially when a new purchase sits in the service queue for weeks—result in lost use, canceled trips, and financial strain. If your RV functions as housing, long service waits can be untenable; consider a dealer with proven service throughput if time is critical.

Actionable steps to protect yourself at this location

• Use independent inspections: Bring a certified inspector to the lot. If refused, walk away. Search locally: Independent RV inspection for Blue Compass RV Liberty Lake buyers.
• Demand transparency in finance: Arrive with a pre-approval. Decline add-ons not needed. Ensure the APR and payment match your pre-approval or walk.
• Get everything in writing: Price, trade-in values, add-ons, promised repairs, due dates, loan terms, and any “We-Owe” commitments.
• Confirm titles and tags timeline: Ask who handles paperwork, what the timeline is, and how you’ll be updated. Don’t accept vague answers.
• Plan for service realities: Ask the current wait time for warranty and retail jobs. If you live in the RV, ask about expedited scheduling for habitability repairs.
• Check recalls: Have the dealer provide a VIN-based no-open-recall printout; confirm on NHTSA’s site before departure.
• Document everything: Keep dated photos, videos, and emails. If you need to escalate, thorough documentation is your best ally.

If you recently attempted any of these steps at this store, would you share how it went for future shoppers?

Balanced notes: improvements and responses

Attempts at responsiveness

Some reviewers note that staff at Blue Compass RV Liberty Lake have attempted follow-up calls or partial remedies after complaints were posted. In certain cases, issues were eventually resolved, such as ordering parts, repairing leaks, or adjusting paperwork. That said, the most consistent theme in low-star reviews is the time and persistence it took customers to get solutions—weeks or months after multiple calls and in-person visits. If the dealership has recently improved throughput, updated training, or added service capacity, it should become evident in an improving trend in newer reviews. Keep checking the “Newest” and “Lowest rating” sorts on Google for a full picture.

How to escalate if problems persist

• Management escalation: Request the name and email of the General Manager and Service Manager; send a concise timeline with dates and requested remedy.
• Manufacturer involvement: For warranty issues, open a case with the RV manufacturer and copy the dealer. Ask for authorization to use a mobile tech if delays persist.
• Regulatory channels: File with the Washington Attorney General Consumer Protection Division and consider BBB filing as a public record of the dispute.
• Legal options: For severe or unresolved warranty breaches, consult an attorney experienced with the Magnuson-Moss Warranty Act. Keep every work order and communication for evidence.

If you’ve escalated a complaint here, what outcome did you receive? Your story can help other buyers navigate remedies faster.

Final assessment

Blue Compass RV Liberty Lake operates within a large national chain that brings scale—and the challenges that come with it. Analysis of publicly available, low-star Google reviews at this specific location suggests patterns of concern around finance-office upsells, paperwork delays, unit condition at delivery, service backlogs, and inconsistent communication. These are substantial risks for RV buyers because they affect both safety and the ability to use the RV during prime travel seasons.

Prospective buyers should treat an independent pre-delivery inspection as non-negotiable, reject unwanted add-ons, and refuse to sign until all promised repairs are complete. Demand clear timelines on titles and service and hold the dealership accountable in writing. Use the research links above to deepen your diligence and continuously monitor new reviews. Ultimately, weigh the convenience of a large inventory against the risk of post-sale service delays and paperwork problems that can undermine the joy and safety of RV ownership.

Based on the volume and nature of publicly reported complaints tied to Blue Compass RV Liberty Lake—especially around delivery readiness, paperwork timeliness, and service delays—we do not recommend moving forward with a purchase at this location unless your independent inspection is flawless, all repairs are completed before funding, and all financial terms are locked in writing. Shoppers should compare experiences at alternative dealers in the Spokane/Coeur d’Alene region and proceed only where transparency and service capacity are demonstrably stronger.

If you’ve purchased from or serviced your RV at this store, help other RVers by posting your experience. Your insight can save families time, money, and stress.