Blue Compass RV Orlando – Casselberry, FL Exposed: Rate Markups, Add-Ons, PDI Defects, Slow Service

(Serious Concern)

Across the industry—and repeatedly reflected in complaints for this store—buyers report delivery-day surprises: inoperable systems, water leaks, missing parts, and “we owe” items that never arrive. Your best leverage is before you sign. Hire an independent NRVIA-certified or experienced RV inspector who works only for you. If a dealer refuses access to a third-party inspector, that is a major red flag—walk away.

• Book an inspection early: RV Inspectors near me.
• Require a written findings list and demand items be corrected and re-inspected prior to closing.
• Never accept “we’ll fix it after delivery”; multiple consumer reports say that after payment, repairs can wait weeks or months.

Independent advocates like Liz Amazing have shown how a thorough inspection can prevent thousands in hidden repair costs: see her overview of dealer pitfalls here: Liz Amazing’s investigations into RV dealer practices. Search her channel for your target brand and dealership name.

(Serious Concern)

Multiple low-star reviewers report feeling pressured into extras and encountering surprise line items late in the buying process. Complaints include:

• Non-itemized OTD (Out-The-Door) numbers late in the process, making it hard to spot unnecessary fees or add-ons.
• “Market adjustments” and dealer-installed packages that were not clearly disclosed online or during initial discussions.
• “We Owe” forms for missing parts or repairs that allegedly dragged on for weeks without resolution.

Tip: Insist on a fully itemized quote before visiting the finance office. Refuse paint, fabric, tire-and-wheel, nitrogen, GPS, or “security etch” packages unless you specifically want them—and get the price in writing.

To validate these patterns, read the current lowest-star Google reviews here: Blue Compass RV Orlando – sort reviews by “Lowest rating”.

If you encountered aggressive add-ons at this store, will you describe what happened for other shoppers?

(Serious Concern)

Some customers describe unexpectedly high APRs and heavy promotion of extended service contracts (VSCs), GAP, tire-and-wheel, and exterior protection, which can add thousands to a loan and raise interest costs. Common patterns in complaint narratives include:

• Payment packing—discussing only a monthly payment, not the itemized cost of each product rolled into the loan.
• High lender “buy rate” vs. contract APR—dealers can mark up APR above the lender’s approval, and the difference is profit to the dealership.
• Pressure to sign quickly—creating time pressure that discourages comparing credit union rates or removing add-ons.

Protect yourself by obtaining a pre-approval from your bank or credit union and bringing it with you. Ask the F&I manager to match or beat your pre-approval without add-ons, and request a printed “menu” with every product’s price and a no-add-on option.

Consumer educator Liz Amazing frequently explains how to spot and avoid these pitfalls; browse her channel and search your dealership by name: videos by Liz Amazing exposing RV dealership tactics.

(Moderate Concern)

Several critical reviews mention low trade offers that were later eclipsed by better bids elsewhere, or trade values changing late in the process. While this can happen across the industry, the pattern at the Casselberry location appears frequent in recent low-star accounts. Mitigation strategies:

• Get written offers from multiple dealers and—if possible—an instant cash quote from online buyers.
• Document upgrades and maintenance; bring receipts and recent inspections to support value.
• Be ready to walk; a firm alternative keeps negotiations honest.

(Serious Concern)

A recurring complaint theme: coaches delivered with defects that a thorough Pre-Delivery Inspection (PDI) should have caught—leaks, inoperable slide-outs, GFCI issues, battery/charging faults, broken latches, or missing parts. Buyers report delayed trips and repeated returns to service.

• Schedule a private PDI with an independent inspector: RV Inspectors near me.
• Create a punch list and require dealer sign-off before funding.
• Do a water test (pressurized and water heater), 30A/50A electrical test, slide function tests, generator/inverter tests, and a thorough roof/compartment inspection.

Several 1- and 2-star reviews on the Casselberry store’s Google profile describe exactly these scenarios—please read the most current entries to assess recent frequency: Blue Compass RV Orlando – Lowest Rating reviews.

(Serious Concern)

Many negative reviews focus on long waits for warranty service and parts. Customers describe months-long repair times, poor communication, and repeated returns for the same issue. Some say post-sale priority drops dramatically.

• Document everything—photos, dates, and work orders—so you can escalate to the manufacturer if needed.
• Ask for ETA in writing on parts, and require that all known issues be entered on the Repair Order before you leave the RV.
• Consider mobile RV techs for out-of-warranty items if timelines are unacceptable.

If you’ve been told “you’re in the queue” for weeks, share your timeline so others can calibrate expectations.

(Moderate Concern)

Low-star reviewers periodically report delayed tags, title transfers, or incorrect paperwork. In Florida, delays can create penalties or travel headaches. Demand a written timeline and a single point of contact who can confirm filing dates and courier receipts.

• Before delivery, verify the dealer has your lender’s funding confirmation, lien instructions, and insurance binder to avoid file holds.
• Ask for a copy of the DMV submission and temporary tag expiration dates in writing.

(Moderate Concern)

Another repeated thread in negative reviews is difficulty reaching service advisors or managers, unreturned calls, and confusion over whether parts have arrived. This often adds weeks to repair cycles and forces repeated trips to the dealership.

• Request contact by email with reply-by dates so you have a paper trail.
• Escalate courteously but firmly after two business days without an update.

(Serious Concern)

Some reviewers question technician training and the thoroughness of diagnoses—especially when the same issue reappears soon after pickup (e.g., water intrusion, slide alignment, inverter/charger faults). While RV build quality varies widely by brand, the dealership’s PDI and service triage are crucial for early defect detection.

• Insist on a detailed diagnosis and photos of the repair; ask what tests were performed and the results.
• For repeat issues, request a senior technician or manufacturer field rep review.

If your RV returned multiple times for the same issue, what finally solved it—or did you give up?

(Moderate Concern)

Extended warranties and add-on protections are regularly promoted in F&I, yet many customers misunderstand waiting periods, deductibles, exclusions, and transfer rules. Some reviewers say they were surprised when claims didn’t cover common failures (e.g., seals, adjustments, mold, “wear items”).

• Ask for the full contract before buying, and read the exclusions list carefully.
• Price the same plan through third-party providers to compare (many are portable independent of the dealer).
• Consider saving cash for self-insurance if the contract is heavily exclusionary.

Consumer advocates regularly unpack warranty traps—search this channel for “warranty” topics: search Liz Amazing’s channel before you buy.

(Serious Concern)

Defects reported upon delivery or soon after—especially electrical issues, propane leaks, brake problems, tire failures, and water intrusion—carry real safety and financial risks:

• Electrical faults can lead to fire hazards or damage appliances/chargers. Confirm correct wiring, shore power polarity, and GFCI function at delivery.
• Propane leaks or appliance malfunctions are hazardous; demand a leak-down test and appliance function checks.
• Brake and tire issues can cause loss of control; verify torque, tire date codes and pressures, and brake operation.
• Water leaks can cause rot, mold, and delamination; a moisture meter and roof inspection are essential during PDI.

Before you travel, run your VIN through the federal recall database and ask the dealer to remedy any outstanding recalls before delivery: NHTSA Recalls Lookup. Also consider a direct search on the dealer’s name per the format below to explore recall-related complaints: NHTSA search placeholder for dealer-related issues.

If safety items are outstanding, do not accept delivery. Schedule a re-inspection by a third party: find a local RV inspector.

(Serious Concern)

Patterns described in consumer complaints can implicate several consumer protection frameworks. Know your rights and escalation paths:

• Magnuson-Moss Warranty Act (MMWA): Federal law governing written warranties and service contracts. Dealers and manufacturers must honor written warranty commitments within reasonable timeframes. Learn more at the FTC: FTC Guide to the Federal Warranty Law.
• FTC Unfair or Deceptive Acts and Practices: Misrepresentations in advertising or sales can violate federal law. File complaints with the FTC if warranted: ReportFraud.FTC.gov.
• Florida Deceptive and Unfair Trade Practices Act (FDUTPA): Prohibits unfair or deceptive acts in commerce. The Florida Attorney General provides consumer complaint tools and guidance: Florida Attorney General – Consumer Protection.
• DMV/Tag and Title Issues: For delayed or incorrect paperwork, contact your county tax collector/DMV and consider a complaint to the Florida AG if delays are unreasonable or cause penalties.
• NHTSA Safety Defects: Report vehicle defects and check recalls here: Report a Safety Problem.

Documentation is key: maintain a timeline, save all emails and work orders, and send critical requests by certified mail. If warranty performance fails after reasonable attempts, consult an attorney experienced in RV warranty and consumer protection law. Arbitration clauses may appear in sales documents—read before signing.

(Moderate Concern)

• Pre-approval: Get a credit union or bank approval in writing; bring it to anchor your APR.
• Itemized OTD quote: Ask for a line-item deal sheet via email before setting an appointment.
• Model-specific research: Ask owners in brand/model groups (via the Google search link above) about common defects and must-check items.

(Serious Concern)

• Independent inspection access: If the dealer refuses, walk. Schedule here: RV Inspectors near me.
• Functional demo: Operate every system yourself—slides, leveling, inverter/charger, generator, ACs, furnace, water heater, appliances, awnings, and all plumbing fixtures under pressure.
• Roof and undercarriage: Inspect sealants, penetrations, frame welds, axles, brake wiring, and spare-tire condition.

(Moderate Concern)

• Decline unwanted packages and ensure they’re removed from the contract if you don’t want them.
• APR transparency: Ask for the lender approval with buy rate; compare to your pre-approval.
• Contract review: Read arbitration and “as-is” clauses; don’t sign if you don’t understand.

(Serious Concern)

• We Owe form: Itemize missing parts/repairs with dates; don’t accept vague promises.
• Recall status: Verify VIN through NHTSA; require recall completion before delivery.
• Re-inspection: After fixes, demand a re-check by your inspector or a senior tech.

(Moderate Concern)

To maintain objectivity, it’s fair to note that some reviewers report positive interactions with certain sales or service staff and successful resolutions after escalation. Large dealer groups sometimes add process changes following rebranding (e.g., new scheduling systems, customer care teams). That said, the frequency of recent low-star reviews referencing delays, delivery defects, and communication gaps suggests ongoing systemic challenges at the Casselberry location. The best gauge is to read the newest reviews directly: sort the Google reviews by Lowest Rating and look for patterns from the past 6–12 months.

(Serious Concern)

• Document everything (dates, names, photos, phone logs).
• Certified mail to the dealership GM and manufacturer customer service summarizing defects, safety risks, and the requested remedy by a date certain.
• File with regulators if safety or deceptive practices are suspected:
  • FTC complaint: ReportFraud.FTC.gov
  • Florida Attorney General: Submit a consumer complaint
  • NHTSA defect report (safety): Report a Safety Problem
• Consider small claims or counsel if warranty/contract obligations are not met within reasonable timeframes. Ask an attorney about MMWA and Florida consumer remedies.

Your firsthand experience is valuable to others—what steps worked (or didn’t) for you?

(Serious Concern)

When a dealership delivers units with unresolved defects or fails to communicate and service promptly, owners risk:

• Lost trips and deposits due to unplanned downtime.
• Accelerated depreciation if leaks or structural issues go unresolved.
• Safety incidents tied to brakes, tires, electrical, or propane systems.
• Financial strain from high-interest loans inflated by add-ons, while the RV sits unusable.

These impacts are preventable with rigorous pre-delivery checks, transparent financing, and written commitments. The Casselberry store’s recent low-star reviews show why diligence—and leverage before funding—matters so much.