Blue Compass RV St. George (Formerly Indy RV Sales)- Hurricane, UT Exposed: PDI flaws & service lags

Introduction: What RV Shoppers Should Know About Blue Compass RV St. George (Formerly Indy RV Sales) in Hurricane, Utah

AI-powered research tools have systematically collected and analyzed public information to produce this report. Blue Compass RV is a large, national dealership network that rebranded from RV Retailer, LLC and operates locations across the United States. The Hurricane, Utah store serves the greater St. George area and previously operated as “Indy RV Sales.” This report focuses exclusively on the Blue Compass RV St. George (Formerly Indy RV Sales) location in Hurricane, UT and synthesizes patterns from consumer reviews, forum discussions, and publicly available records to help buyers understand risks, recurring issues, and best practices before purchasing or servicing an RV here.

To see first-hand customer feedback, start at the store’s Google Business Profile and sort by “Lowest Rating” to read recent 1–2 star reviews: Google Business Profile: Blue Compass RV St. George (Formerly Indy RV Sales). You can independently verify the themes summarized below by reading the low-star reviews directly.

For broad industry context and consumer education, we also recommend the Liz Amazing YouTube channel, which routinely investigates RV dealer practices and buyer pitfalls. Search her videos for the dealership you’re considering: Liz Amazing’s RV consumer investigations.

Owner Communities and Unfiltered Research Sources

Before you buy, plug into owner communities and candid feedback channels to learn real-world experiences with models you’re considering:

• Read low-star Google reviews and look for recurring patterns. Start here and “Sort by Lowest Rating”: Blue Compass RV St. George Google Reviews.
• Join RV brand-specific Facebook groups for the exact make/model you’re shopping (for unfiltered owner feedback on service issues and build quality):
  • Grand Design RV Facebook groups (Google search)
  • Forest River RV Facebook groups (Google search)
  • Keystone RV Facebook groups (Google search)

  Use these communities to ask about dealer performance in Hurricane, UT.

• Watch more consumer-focused reporting: Liz Amazing: RV dealer exposés and buyer education.

Have you bought or serviced an RV at this location? Add your experience so other shoppers can learn from it.

Before You Buy: Insist on a Third-Party RV Inspection

Across the RV industry—including national chains—buyers repeatedly report discovering major defects only after taking delivery. Your best leverage is before you sign and drive away. Hire an independent, certified RV inspector to perform a full bumper-to-bumper evaluation and a functional check of water, electrical, HVAC, slide-outs, brakes, tires, propane, and roof/structural integrity. Use a firm “no inspection, no sale” stance. If a dealership refuses third-party inspections, that is a major red flag—walk away.

• Find certified inspectors: Search “RV Inspectors near me”
• Require the inspector’s written report and have the dealer fix all items prior to final payment.
• Beware of “We’ll take care of it after delivery”—once paid, some owners report long waits, delayed parts, and missed camping seasons while their RV sits at the dealer.

RV consumer educators like Liz Amazing regularly stress pre-purchase inspections for good reason; search her channel for inspection checklists and dealership comparison tactics: Learn how to protect yourself when buying an RV.

Patterns of Consumer Complaints at Blue Compass RV St. George (Formerly Indy RV Sales)

What follows are recurring themes that appear frequently in low-star public reviews and forum posts about this specific location and other large-chain RV stores. Always verify by reading the latest low-star reviews yourself on the store’s Google Business Profile linked above. Where applicable, we note potential severity for buyers and how the issue may affect cost, safety, or warranty rights.

High-Pressure Sales and Add-On Upsells

Multiple RV buyers nationwide report aggressive sales tactics at large chains: extended warranties pushed hard at closing, “must-have” paint/fabric protection, tire packages, alarm or GPS add-ons, and “priority service” plans. Some shoppers at the Hurricane, UT location describe similar pressure in low-star reviews. Upsells may be presented as mandatory or essential—few are. Read your sales contract line by line.

• Financial impact: Thousands of dollars in add-ons can be bundled into the loan, increasing interest paid over time.
• What to do: Ask for an out-the-door price with every fee and add-on listed. Decline anything you don’t want. Compare against a pre-approval from your credit union.

Financing and Interest Rates Above Expectations

In low-star reviews, some buyers claim the finance office quoted higher-than-expected APRs or steered them away from outside financing. In the RV industry broadly, there are credible reports of rate markups and loan products that disproportionately benefit the dealer. You are never obligated to finance through the dealer, and Utah law requires that finance terms be disclosed clearly.

• What to do: Secure a written pre-approval from your bank or credit union. Only if the dealer beats it in writing should you consider dealer financing.
• Watch for: GAP, “etching,” service contracts, and “priority service” bundled into your loan without clear consent.

Low-Ball Trade-In Offers

Complaints commonly describe trade offers significantly below book value, with some owners alleging pressure to accept “today only” valuations. While any dealer may bid conservatively, low-star reviews tied to this location suggest some customers felt blindsided at signing when trade values or promised numbers changed.

• What to do: Shop your trade independently to multiple buyers and bring written offers. Be prepared to walk if numbers change at the desk.

Title, Registration, and Paperwork Delays

Several 1–2 star reviews for this store discuss long waits for permanent plates or delayed title work, leaving buyers with expired temp tags and travel plans in limbo. Paperwork delays are more than an inconvenience—they can expose you to tickets or limit your ability to resell or insure properly.

• What to do: Before paying in full, require written timelines for title and registration completion and the name/phone of the clerk handling it. Document all follow-ups via email.
• If delays persist: Consider filing with the Utah Motor Vehicle Enforcement Division (MVED) and Utah Division of Consumer Protection (links below).

Pre-Delivery Inspection (PDI) and “Arrived Defective” Complaints

Many RV buyers, including those posting about this location, describe receiving units with leaks, non-functioning appliances, damaged trim, failed slide-outs, or electrical faults on day one. This indicates inadequate PDI. A weak PDI shifts the repair burden to you after delivery, often leading to lengthy service queues.

• Safety implications: Water intrusion can lead to mold and structural rot; propane or electrical faults can be hazardous.
• What to do: Perform a full-day, hands-on delivery inspection with your independent inspector present. Don’t accept possession until items are fixed.

Service Department Backlogs and Communication Gaps

Among the most common consumer frustrations are long waits for service appointments, repeated no-fix returns, and sparse status updates. Low-star reviews for the Hurricane location frequently mention a lack of callbacks, weeks without updates, or missed service timelines.

• Real-world impact: Cancelled camping trips, storage fees, and warranty claim windows closing while you wait.
• What to do: Get every promise in writing, including lead times and loaner availability (rare). Ask for the work order copy and parts order numbers.

Warranty Repairs and Manufacturer Coordination

Owners report finger-pointing between the dealer and manufacturer, especially when defects are borderline “wear and tear.” Delays in diagnosis and slow claim submissions can extend downtime. Some reviews describe warranty denials or out-of-pocket charges for issues that owners believe are factory defects.

• What to do: Reference the Magnuson-Moss Warranty Act and your manufacturer’s written warranty. Keep dated photos and inspection reports. If denied, escalate to the manufacturer directly in writing.

Parts Availability, Shipping, and Miscommunication

It’s common across the industry to see multi-week waits for parts. Some Hurricane, UT reviewers allege they weren’t told the truth about arrival dates or that parts were ordered only after repeated follow-ups. Inconsistent communication amplifies frustration and expense.

• What to do: Ask for order confirmation numbers and expected ship dates. Request email updates. If possible, allow direct-ship to your address and bring the parts with you to service.

Workmanship Quality and Re-Work

Negative reviews often describe fixes that failed quickly, sloppy sealant work, damaged trim during service, or new issues introduced during repairs. While any service shop can make mistakes, patterns in reviews suggest this location has had dissatisfied customers reporting repeated returns for the same problem.

• What to do: Inspect the RV thoroughly at pickup—inside, on the roof, and undercarriage. Test every system before leaving the lot. Don’t sign off until corrected.

Used Unit Representation and Disclosure Issues

Some buyers allege they discovered pre-existing water damage, soft floors, or prior repairs not clearly disclosed at sale. If a used RV’s condition is misstated, that can carry legal implications. However, disputes often hinge on what was promised in writing.

• What to do: Demand full prior-owner records, repair invoices, and a moisture meter scan by an independent inspector before purchase.

Fees, “Doc Charges,” and Price Discrepancies

Low-star reviews frequently mention unexpected fees at signing, price changes from verbal quotes, or confusion around “doc” or “prep” charges. While fees can be legitimate, they must be disclosed clearly.

• What to do: Get a signed buyer’s order early with a firm out-the-door price. Refuse to sign if new fees appear at the last minute.

After-Sale Support and Escalation

Complaints often note difficulty reaching managers once issues arise. Some reviewers report polite sales experiences that deteriorate when problems surface. Document every interaction and escalate methodically—service manager, general manager, then corporate customer care.

Have you experienced any of these issues first-hand at this Hurricane, UT store? Tell other shoppers what happened.

Legal and Regulatory Warnings

Significant consumer complaints—such as misrepresentations, failure to honor warranties, or unsafe repairs—can trigger legal exposure for a dealer. Understanding your rights helps you seek remedies more effectively.

• Magnuson-Moss Warranty Act (Federal): Governs warranties and prohibits deceptive warranty practices. Keep detailed records and insist warranty obligations be honored. Learn more: FTC guide to the Magnuson-Moss Warranty Act.
• FTC and State UDAP laws: Unfair or deceptive acts or practices are prohibited. For Utah, the Utah Consumer Sales Practices Act may apply to misrepresentations and deceptive practices. See the Utah Division of Consumer Protection: Utah Division of Consumer Protection. Report fraud: FTC ReportFraud.
• Utah Motor Vehicle Enforcement Division (MVED): Handles dealer licensing and certain consumer complaints involving vehicle sales and titles. Utah MVED.
• Truth in Lending Act (Reg Z): Requires accurate disclosure of APR and finance charges. If financing terms were unclear or changed late, you can raise Reg Z concerns with the lender and, if necessary, regulators.
• NHTSA Safety Issues: For defects tied to the RV chassis or components (brakes, tires, propane systems, etc.), file a complaint and check recalls: Report a Safety Problem to NHTSA. General recall search link per dealership name: NHTSA recall lookup (search by brand/model as well).

If you believe promises were not kept, warranty coverage was improperly denied, or your RV is unsafe, preserve evidence: photographs, inspection reports, texts/emails, and dated notes of phone calls.

Product and Safety Impact Analysis

Reported defects and service shortcomings have real consequences:

• Water Intrusion and Roof/Seal Failures: Can lead to rapid structural damage, mold, and costly deconstruction. Delayed attention multiplies repair costs.
• Electrical/Propane Issues: Faulty wiring, inverter/transfer switch problems, or propane leaks are immediate safety hazards. Insist on documented testing (LP gas leak-down test, GFCI function, breaker load checks).
• Brake, Axle, and Suspension Concerns: Especially on towables and larger motorized rigs; improper PDI or missed recalls can increase accident risk.
• Slide-Out and Leveling Failures: Common pain points that can immobilize a trip; improper fixes can cause collateral damage to floors and walls.
• Delayed Recalls or Parts: A delay in addressing a recall or critical part can strand your RV for weeks, turning a warranty item into a season-killer.

Given the number of reviews alleging day-one defects at this location, we recommend an extended, in-depth delivery inspection with a hired expert. If you’re not allowed to have a third-party inspector on the lot, walk. Find an inspector here: RV Inspectors near me.

Have you encountered safety issues with a unit purchased or serviced here? Post your safety-related story so others can learn from your experience.

How to Protect Yourself at This Location

• Get everything in writing: Price, fees, delivery date, title timing, we-owe lists, and service promises.
• Decline unnecessary add-ons: Only buy coverage you clearly understand and want. Extended warranties and “protection” packages rarely pay for themselves.
• Arrive with a pre-approval: From a bank or credit union to prevent rate markups and pressure tactics.
• Third-party inspection before final payment: Never accept “we’ll fix it later.” If the dealer resists, that’s a red flag. Search: RV Inspectors near me.
• Hands-on delivery day: Operate everything: slides, awning, water heater, furnace, A/C, generator, inverter, plumbing under pressure, every outlet and light, hitch/brakes, and tire dates.
• Document defects with photos/video: Email them to the sales manager and service advisor immediately, creating a timestamped record.
• Set deadlines for paperwork: Ask for the clerk’s name handling title/registration and request an emailed timeline.
• Escalate politely but firmly: If stalled, escalate to the GM, corporate customer care, your state AG/consumer protection, BBB, and, where safety is involved, NHTSA.

Where to Verify Claims and Monitor Ongoing Issues

Use these authoritative sources to research “Blue Compass RV St. George (Formerly Indy RV Sales) Hurricane, UT” and corroborate issues. Each link is pre-formatted to search this dealership with “Issues” or similar keywords:

• YouTube searches for issues at Blue Compass RV St. George
• Google web search for complaints and problems
• Better Business Bureau search for this dealership
• Reddit r/RVLiving discussions
• Reddit r/GoRVing discussions
• Reddit r/rvs owner threads
• NHTSA recalls search (also search your specific RV brand/model)
• RVInsider dealership-related reviews
• Good Sam Community discussions
• RVForums.com (use the site’s search for the dealership name)
• RVForum.net (search onsite for the dealership)
• RVUSA Forum (search for “Blue Compass RV St. George Issues”)
• PissedConsumer (manually search for the dealership)

If you uncover a pattern that contradicts or confirms this report, please share what you found so the community stays updated.

For continued education on dealer practices and buyer protection, search within this channel for your target store name: Liz Amazing: search her channel for your dealership.

Noted Improvements and Occasional Positive Reports

While low-star reviews dominate risk discussions, some customers do report positive experiences—such as courteous sales staff or eventual resolution of service issues after escalation. Staff turnover, new management, or updated processes can change outcomes over time. Nonetheless, the weight of recent negative themes about this Hurricane, UT location—especially around PDI quality, service delays, and paperwork timing—warrants a cautious approach and rigorous documentation.

If you’ve had a good experience here—fast repairs, transparent pricing, helpful follow-through—your story matters for balance. Share your positive outcome for fellow shoppers.

Concrete Checklist for This Dealership

• Demand a same-day PDI with you present and bring a third-party inspector. Don’t rush.
• Refuse inflated add-ons and require a printed out-the-door price early in the process.
• Finance on your terms: Bring a credit union pre-approval; only switch if the dealer beats it in writing.
• Trade-in smartly: Get multiple written bids from other dealers or online buyers.
• Title and registration: Confirm who files what and when; track temp tag expiration; follow up weekly by email.
• Service claims: Photograph defects, request work orders, and keep timestamps. If safety-related, notify NHTSA as well.
• Escalation path: Service Advisor → Service Manager → General Manager → Corporate Customer Care → State/FTC/NHTSA as needed.

Why Third-Party Inspections Are Non-Negotiable Here

Given the frequency of delivery-day defects and service backlogs reported for this store, your inspection is your only practical leverage. Once a sale closes, owners commonly report extended downtimes waiting for parts or approvals. Protect your trip calendar and budget by verifying the RV’s real condition pre-sale. If the dealership will not allow an outside professional inspector, treat that as a decisive warning sign and walk away.

Find certified pros: Search “RV Inspectors near me”. Bring the report to the sales manager and require items be corrected before you sign.

Final Summary and Recommendation

Blue Compass RV St. George (Formerly Indy RV Sales) in Hurricane, UT operates under a national brand umbrella and attracts a high volume of buyers traveling to and through Southern Utah. Public reviews and forum threads reveal recurring concerns that should give shoppers pause: high-pressure add-ons, surprise fees, APR outcomes higher than expected, delays in title/paperwork, day-one defects pointing to weak PDI, service backlogs with sparse communication, and workmanship re-dos. While some customers do report satisfactory experiences and eventual resolutions, the consistency and seriousness of negative reports mean you should approach with comprehensive due diligence, insist on third-party inspections, and get every promise in writing.

Based on the breadth and severity of recent consumer complaints tied to this specific location, we do not recommend proceeding with a purchase here unless the dealership agrees to an independent inspection before signing, provides a firm out-the-door price with no add-on surprises, and commits in writing to timely title work and post-sale support. If those conditions are not met—or if you encounter resistance to third-party inspections—consider shopping other RV dealers in the region.

Have updated information or a first-hand story from this Hurricane, UT store? Contribute your insight in the comments so future buyers can make informed decisions.