Bobby Wayne’s RV Sales- Lancaster, CA Exposed: Add-On Pressure, PDI Failures, Long Service Delays

(Serious Concern)

Across many dealerships, owners report taking delivery of RVs with water leaks, electrical faults, miswired appliances, soft floors, sealant gaps, alignment issues, and inoperative slide‑outs. Several public reviews referencing Bobby Wayne’s RV Sales (Lancaster) echo these industry‑wide problems: units presented as “ready” but delivered with unresolved defects, followed by scheduling delays once the purchase is complete. The surest way to protect yourself is to hire an independent NRVIA‑certified or similarly experienced RV inspector to complete a full pre‑purchase inspection before finalizing financing or paperwork. Start here: Search “RV Inspectors near me”.

If a dealer refuses to allow a third‑party inspection on their lot, that is a red flag—walk away. An inspection report gives you negotiating leverage to get issues fixed before you pay; after the sale, your RV can sit for weeks or months waiting for service slots and parts. We have seen numerous accounts of canceled trips and lost campground deposits because new RVs were tied up at the dealer shortly after delivery. To compare local options, try again here: Find local RV inspectors. If you’ve already purchased from this location, what was your post‑sale support like? Tell us in the comments.

(Serious Concern)

Multiple low‑star reviews and forum posts about this store reference aggressive pitches for extended warranties, fabric/paint coatings, tire and wheel plans, VIN etching, alarms, and service contracts—often bundled into monthly payments without clear line‑item consent. Consumers often report discovering “add‑on” packages after signing or during rushed closing sessions. These tactics are widespread in the industry; insist on itemized, out‑the‑door pricing in writing and decline unwanted add‑ons.

• What to do: Ask the finance manager to show you the contract without any add‑ons. If that’s “not possible,” walk. Review the FTC’s guidance on add‑on junk fees and deceptive practices: Federal Trade Commission.
• Why it matters: A 2–3% increase in APR or a few bundled products can add thousands over the loan term—often with minimal real benefit. Consider third‑party warranty options only after independent research, or better, self‑insure.

For a step‑by‑step on spotting add‑on traps, see consumer advocate content like Liz Amazing’s guides to dealer upsells and financing. Have you encountered aggressive finance add‑ons at this location? Share your story.

(Moderate Concern)

Complaints we reviewed describe trade‑in valuations changing on delivery day, or appraisals revised after remote/phone quotes. Consumers also report “market adjustments” or doc/lot fees added late in the process. These are common pressure maneuvers in the sector.

• Tip: Obtain written, VIN‑specific appraisals from multiple dealers and online buyers. Bring competing offers to the table and be prepared to walk if the numbers move.
• Verify line items: Demand a buyer’s order with every fee spelled out before you drive in your trade. Refuse new “mandatory packages” added at signing.

(Serious Concern)

Several low‑star reviews report buyers arriving to pick up RVs that had obvious defects: water leaks, inoperable appliances, slide issues, missing parts, or damage noted on the lot. This suggests inadequate PDIs and rushed delivery scheduling. In the RV industry, it’s not unusual for dozens of items to require remedy on brand‑new units—especially on first‑year models. Consumers should never accept delivery until all punch‑list items are corrected and verified.

• What to bring: A detailed PDI checklist (hundreds are available online) and an independent inspector. Try: Find a local RV inspector.
• Don’t sign under pressure: If key issues are unresolved, request a revised delivery date—do not finalize financing. Your strongest leverage is before payment clears.

(Serious Concern)

Many consumers describe weeks-long (sometimes months-long) delays to diagnose and repair issues after purchase, even on urgent problems. Parts availability is often cited. This is a systemic problem in the RV ecosystem: manufacturer warranty approvals take time, OEM parts pipelines are slow, and dealers prioritize internal schedules. Unfortunately, once you’ve paid, you may be placed “in line,” often resulting in canceled trips and unused seasonal reservations.

• Escalate early: If the RV is inoperable or unsafe, put the dealer and manufacturer on written notice, request ETA updates weekly, and document everything.
• Warranty strategy: Some owners report faster results at brand‑authorized repair centers not tied to the selling dealer. Warranty work can sometimes be done elsewhere—ask the manufacturer.

(Moderate Concern)

Low‑rating reviewers often cite unreturned calls, vague timelines, and staff turnover leading to “lost” work orders or repeated explanations. This creates a whiplash effect for customers who need clear status updates. Demanding weekly, written updates (email is best) and keeping a shared punch list can help reduce miscommunications.

(Serious Concern)

There are reports of slow title transfers and registration paperwork after sale. Delays can lead to expired temp tags, late fees, or difficulty insuring and storing a newly purchased RV. While back‑office delays can happen anywhere, repeated complaints are a warning sign. Keep copies of all transaction paperwork and follow up immediately if you don’t receive permanent plates or title copies in the promised timeframe.

• Consumer protection: Maintain a documented timeline and, if necessary, file complaints with your state’s consumer protection agency or the FTC. California residents can also seek assistance from the California Attorney General’s Office.

(Moderate Concern)

Some buyers assume the selling dealer will fix every issue promptly. In practice, RV warranties are divided between the coach builder and the component manufacturers (refrigerator, slide motor, A/C, axle, etc.). Dealers must get approval, order parts, and schedule labor—each step can add time. Extended service contracts sold in F&I can add a second layer of approvals with exclusions and deductibles. Read all warranty and service contract terms carefully before you buy.

• Know your rights: The federal Magnuson‑Moss Warranty Act prohibits tying warranty coverage to paid services and requires clear disclosure of terms. Learn more: FTC: Warranties.
• Recalls are different: Safety recalls are handled under the National Traffic and Motor Vehicle Safety Act. Verify recalls for your VIN and insist on timely remedy: NHTSA Recall Lookup.

(Serious Concern)

Owner narratives tied to this location include reports of repairs that didn’t resolve the root cause, cosmetic damage introduced during service, or incomplete work requiring repeat visits. In a sector with high tech turnover, training gaps can lead to misdiagnosis or improper sealing/installation. Verify repairs at pickup: water‑test all seals, operate slides multiple times, run HVAC for an hour, and test every outlet, light, and appliance while still on site.

• Checklists matter: Bring an inspection checklist for pickup day. Photograph all areas before and after service. If something isn’t right, don’t sign the service completion form until corrected.

(Serious Concern)

Service and PDI failures can become safety hazards: water leaks lead to rot and electrical shorts; propane system leaks risk fire; brake, suspension, or tire issues can cause blowouts or loss of control; miswired converters or GFCIs present shock risks. When unresolved, even “minor” defects can quickly become major structural or health hazards (mold, delamination). Financially, delays strand owners with loan payments, storage, and lost trip costs. To monitor recalls across your specific RV brand and components, consult the NHTSA database and discuss VIN‑specific remedies before purchase.

(Moderate Concern)

• Deceptive or unfair practices (FTC Act): Misrepresenting pricing, hidden add‑ons, or false promises about warranty/service turnaround can be deemed deceptive or unfair under Section 5 of the FTC Act. Reference: Federal Trade Commission.
• Truth in Lending Act (TILA): If financing terms are misstated or mandatory add‑ons are embedded in APR calculations without clear disclosure, that can trigger TILA scrutiny.
• Magnuson‑Moss Warranty Act: Requires clear disclosure of warranty terms and prohibits tying warranty coverage to paid services. Failure to honor written warranties may create federal and state legal exposure. Learn more at the FTC.
• State consumer laws (California): California’s Unfair Competition Law and Consumers Legal Remedies Act prohibit deceptive advertising and sales practices. Consumers may seek remedies via the California Attorney General or private counsel.
• Safety recalls (NHTSA): If a dealer delivers a vehicle with unrepaired safety recall issues they know about, or fails to inform buyers, this may heighten liability exposure. Check NHTSA for your brand’s recall status.

(Serious Concern)

• Water intrusion: Leads to mold, structural rot, electrical shorts, and delamination—often expensive, sometimes not covered fully if deemed “maintenance/sealant” related.
• Electrical faults: Miswired outlets, GFCI issues, converter/inverter failures can cause shocks, fires, or battery damage.
• Propane system leaks: Immediate fire/explosion hazards; must be tested and documented at delivery.
• Running gear problems: Axle alignment, brake imbalance, or tire defects can cause blowouts; improper torque on lugs is another risk area post‑service.

Any of the above can turn a vacation into a roadside emergency. Always operate slides, appliances, and safety systems under supervision during the walk‑through, and do a full water pressure test on site. For recalls and safety bulletins tied to your brand or component (e.g., Norcold/Dometic fridges, Lippert frames/axles), search NHTSA Recalls by component or VIN and verify completion with the dealer before accepting delivery.