Broadmoor RV SuperStore- Pasco, WA Exposed: Hidden fees, add-on pressure, PDI misses, service delays

Introduction: What Shoppers Should Know About Broadmoor RV SuperStore — Pasco, WA

AI-powered research tools have systematically collected and analyzed public information to produce this report. Broadmoor RV SuperStore in Pasco, Washington, operates as an independent, regional RV dealership serving the Tri-Cities and broader Eastern Washington market. The Pasco location is its flagship store and is not part of a national chain. Publicly posted customer feedback indicates a mixed reputation—some buyers describe smooth transactions and friendly staff, while a substantial body of recent low-star reviews, forum posts, and complaint narratives highlight recurring issues around sales pressure, pricing transparency, financing add-ons, service delays, and post-sale support.

Because RV ownership is a major financial and lifestyle commitment, consumers should approach any dealership—including this one—with rigorous due diligence. The concerns summarized below are derived from public complaints and patterns posted by consumers across multiple platforms. Readers are encouraged to verify and cross-check using the links and research methods provided throughout this report. If you’ve dealt with this dealership, your insights will help other shoppers—please consider adding your story: Have you purchased or serviced an RV here? Add your story.

Find Unfiltered Owner Feedback Early in Your Research

Before you set foot on the lot, spend an hour cross-checking candid owner experiences. Start here:

• Google Business Profile for Broadmoor RV SuperStore — Pasco, WA (Sort by Lowest Rating to see the most critical, recent experiences; read dates and dealer replies for context.)
• Watch investigative buyer-education content on YouTube. We recommend exploring Liz Amazing’s consumer advocacy channel. Use her channel’s search bar to look up “Broadmoor RV SuperStore Pasco” or the brands you’re considering.
• Join brand-specific owner groups to see recurring problems and fixes. Instead of linking to Facebook directly, search for active groups with this query: Grand Design RV Brand Facebook Groups or replace with your brand of interest.

When you synthesize reviews across multiple sources, you’ll spot patterns that can help you negotiate more effectively and avoid common pitfalls. If you’ve encountered a recurring problem with this store, please tell other shoppers what to watch for.

Strong Recommendation: Arrange a Third-Party RV Inspection Before You Buy

Independent pre-delivery inspections are your single best leverage point. Reputable dealers should welcome third-party inspections; if a dealer resists or refuses, that’s a red flag—walk away. A certified inspector can document water intrusion, frame or axle alignment issues, electrical and propane leaks, appliance defects, and build-quality flaws before you sign. If problems are found after you take possession, you may be pushed to the back of the service queue for weeks or months—ruining planned trips and draining your budget.

• Find local professionals: Search “RV Inspectors near me”
• Ask the inspector for a written report with photos and a pass/fail summary for major systems.
• Make the sale contingent on repairing all safety-critical items before delivery.

Channels like Liz Amazing’s investigations into RV buying pitfalls regularly document how a thorough inspection prevents expensive regrets. Use her channel’s search to find videos on inspection checklists and dealer tactics.

What Recent Consumers Report at Broadmoor RV SuperStore — Pasco

Sales Pressure, “Manager-Only” Deals, and Limited-Time Offers

Multiple low-star reviews across public platforms describe classic high-pressure tactics: limited-time discounts, “only today” pricing, and repeated trips to a back office where “the manager” must approve terms. Buyers say these tactics often escalate when shoppers want to think it over or take the paperwork home. Such dynamics can rush buyers past critical line items (fees, add-ons, interest rate details). Use a cooling-off strategy: leave the lot, compare offers, and independently verify any “below-cost” claims.

Pricing and Quote Discrepancies Between Online Listings and Final Paperwork

Consumers report that final numbers sometimes differ from initial phone or web quotes, citing add-on fees, prep charges, or “dealer-installed options” that weren’t clearly disclosed upfront. This can add thousands to the out-the-door price. Require a written, line-item price breakdown before you agree to a deposit. If number gaps appear on signing day, do not proceed until the discrepancy is resolved in writing.

Low-Ball Trade-In Offers Compared to Market Values

Some buyers allege significant undervaluation of trade-ins relative to NADA/market comparables. A common pattern is to shift value between the trade-in figure and the RV price to preserve the dealer’s margin. Obtain multiple offers (including from competing dealers and third-party buyers) and walk away if valuations seem far below market comps.

F&I Add-Ons: Extended Warranties, GAP, Paint/Sealant Packages, and Accessory Bundles

Several accounts describe substantial pressure to purchase aftermarket warranties, maintenance plans, tire-and-wheel coverage, and paint or fabric protection. These products are often profitable for dealers but offer mixed value for buyers. If the F&I manager implies you must buy add-ons to secure financing or a certain rate, that can be misleading. Ask for base-finance terms without any extras, then evaluate add-ons separately. Many real-world buyers report that claims on third-party service contracts are slow or denied—especially for wear-and-tear or pre-existing conditions.

Financing Friction: Interest Rate Markups and Payment Shock

Public complaints sometimes outline rate or term surprises revealed late in the process. Dealers may “mark up” the buy rate from a lender and keep the spread. Always shop your own financing—credit unions and direct lenders can provide baseline quotes. If the dealer can beat your rate in writing without add-ons, great; if not, you’ll know your alternatives. Confirm there’s no prepayment penalty and that your quoted APR matches the contract.

Delayed Titles, Registration, and Paperwork Errors

Some low-star reviews reference delays in receiving titles, plates, or corrected paperwork—issues that can complicate travel plans or resale. If this occurs, document your outreach and escalate early to the title department. Washington consumers can reference the Department of Licensing for process guidance and complaints: WA Department of Licensing. Keep copies of everything, and do not accept incomplete packets on delivery day.

Pre-Delivery Inspection (PDI) Shortfalls and Day-One Defects

Reports of RVs leaving the lot with water leaks, non-functioning appliances, electrical faults, and misaligned slide-outs suggest rushed PDIs. This can be devastating: a “new” RV returns to service immediately and misses peak camping season. Your defense is a third-party inspection and an on-site systems walkthrough where you personally test each system: all slides, HVAC, water heater, pumps, propane, GFCIs, outlets, awnings, jacks, and hitch components.

Service Scheduling Delays and Long Repair Queues

Buyers frequently describe weeks or months waiting for diagnosis, parts, and authorization—especially when warranty approvals are required. This is not unique to Broadmoor RV; however, sufficient negative feedback about extended timelines at the Pasco store should make shoppers cautious. Ask for average turnaround times on the brands you’re considering, and request a written estimate for non-warranty work. If you depend on your RV full-time, plan contingency housing.

Warranty Claims: Denials, Blame-Shifting, and Manufacturer Finger-Pointing

Some owners report being bounced between dealer and manufacturer over defects. While dealer-authorized warranty work must follow manufacturer policies, consumers often feel stuck. Keep meticulous records (photos, dates, written diagnoses). Reference the Magnuson-Moss Warranty Act (federal warranty law) to understand your rights: FTC Guide to Federal Warranty Law. If a warranty claim is improperly denied, consider filing complaints with the FTC and the Washington Attorney General.

Communication Gaps After the Sale

Multiple low-star reviews cite unreturned calls or updates while RVs sit in service bays awaiting parts. To mitigate, insist on a single point of contact and a written update schedule. Consider escalating to service management if updates lapse beyond agreed intervals.

Promised Accessories, We-Owe Items, and Delivery-Day Surprises

Consumers occasionally report that hitch equipment, batteries, or included accessories were missing or swapped for alternatives at pickup. Only pay in full after verifying every promised item is installed and documented. Photograph the final setup and have staff sign off on a “we-owe” list with due dates.

Evidence and Verification: Where to Check Current Complaints and Patterns

Use these research links to verify patterns and locate additional context about “Broadmoor RV SuperStore — Pasco, WA.” Replace “Issues” with “Problems,” “Complaints,” or brand-specific terms as needed.

• YouTube search: YouTube: Broadmoor RV SuperStore Pasco WA Issues (Also explore consumer advocates like Liz Amazing and search her channel.)
• Google search: Google: Broadmoor RV SuperStore Pasco WA Issues
• BBB: Better Business Bureau — Broadmoor RV SuperStore Pasco WA
• Reddit r/RVLiving: r/RVLiving discussions
• Reddit r/GoRVing: r/GoRVing discussions
• Reddit r/rvs: r/rvs threads
• PissedConsumer: Search “Broadmoor RV SuperStore Pasco WA” on PissedConsumer (use site search).
• NHTSA Recalls index: NHTSA recall search (enter RV brand/year/model)
• RVForums.com: RVForums (use site search for “Broadmoor RV SuperStore Pasco”).
• RVForum.net: RVForum.net (search dealership name and issues).
• RVUSA Forum: RVUSA Forum (search dealership issues).
• RVInsider.com: RVInsider search
• Good Sam Community: Good Sam Community

If you’ve found a particularly informative thread or video, please post a link and summarize what helped you most.

Product and Safety Impact Analysis

Reported issues—especially water intrusion, propane leaks, miswired electrical components, slide-out misalignment, brake/axle problems, and improper hitch setup—can pose immediate safety risks and severe financial exposure:

• Water ingress can lead to structural rot, mold, and delamination—costly and sometimes unrepairable.
• Propane and electrical failures are fire and carbon monoxide hazards; test detectors, regulators, and appliances before driving off.
• Axle/brake or weight distribution problems can cause unsafe towing characteristics, tire blowouts, or loss of control.
• Ignored recalls leave critical defects unresolved; cross-check your VIN on NHTSA’s recall tool and schedule repairs promptly.

Have a professional verify safety-critical systems during your inspection and again during the pre-delivery walkthrough. If defects are discovered after purchase, document the condition and notify the dealer and manufacturer in writing immediately. If you’ve faced a safety-related failure with this store’s units, let other shoppers know what happened and how it was resolved.

Legal and Regulatory Warnings

Patterns described in public complaints—undisclosed fees, deceptive advertising, warranty denials, title delays, or failure to honor written promises—can raise legal red flags under state and federal law. Key references and escalation paths include:

• Federal Trade Commission (FTC): deceptive practices and warranty issues. File at reportfraud.ftc.gov. See warranty guidance under the Magnuson-Moss Act: FTC Warranty Law Guide.
• Washington State Attorney General: unfair or deceptive practices, consumer complaints. Start at atg.wa.gov to file a complaint and review consumer protection resources.
• Washington Department of Licensing (titles/registration): dol.wa.gov for title timelines and remedy steps.
• NHTSA (safety defects/recalls): submit a safety complaint or check recall status at nhtsa.gov/recalls.

Keep copies of the buyer’s order, retail installment contract, we-owe/due-bill, warranty booklets, and all written communications. Detailed documentation dramatically strengthens consumer protection claims.

Pricing, Trade-Ins, and Financing: What to Watch For

Line-Item Transparency and “Prep” Fees

“Dealer prep,” “doc,” and “nitrogen tire” fees can inflate the final number. Demand a complete out-the-door (OTD) quote in writing before any deposit. If the dealer declines, move on—OTD quotes are standard in competitive markets.

Protect Yourself from Rate Markups

Bring pre-approvals from a credit union and at least one bank. Ask the dealer to beat your APR without add-ons. Get the final APR and term in writing—no “pending bank approval” placeholders. Review the Truth in Lending disclosures line by line.

Trade-In Appraisals

Arrive with your own market comps and written purchase offers from competing dealers. Consider selling private-party if the dealer won’t match realistic valuations. Be alert to shifting numbers—if the trade value looks low but the RV price looks “good,” the net may be unchanged.

Delivery-Day and After-Sale Service

Do a Live Systems Walkthrough—Then Verify Again

Bring a checklist and take your time at delivery. Test every system on shore power and on battery/propane. Operate slides multiple times, run water across all fixtures, and look for leaks during and after. If anything fails, do not accept delivery until repaired and retested. If the dealer insists on “fix it after,” expect queue delays.

Parts Backlog and Communication

Ask service to document part orders with estimated arrival dates and provide weekly updates. If your RV is immobilized, ask about interim solutions (loaner, campsite hookups on site, or partial reimbursement for lost use). If timelines slip repeatedly, escalate and set clear written expectations.

Third-Party Inspection, One More Time

If you skipped the pre-purchase inspection, consider a post-purchase inspection before your first long trip. It’s cheaper than a roadside failure. Find help: Independent RV inspectors near you. If the dealership discourages outside inspections, that’s a major warning sign.

Context and Objectivity: Are There Improvements?

It’s fair to note that some customers report positive experiences with sales staff and successful warranty work at this location. Also, dealer responses under Google reviews occasionally invite follow-up or describe resolution steps. However, the volume and recency of critical reports—especially around PDI misses, paperwork delays, and add-on pressure—justify a cautious approach. The only way to reconcile mixed ratings is to verify everything in writing, inspect thoroughly, and refuse to be rushed.

For broader industry patterns and buyer education, consider searching this dealership—and your RV brand—on Liz Amazing’s channel. Her content helps shoppers spot red flags and negotiate more effectively.

Practical Protection Plan: A Step-by-Step Buyer Checklist

• Research patterns across Google, BBB, and forums. Start at the store’s profile: Google Business Profile (sort by Lowest Rating).
• Line-item quotes: Get a written OTD price with all fees and dealer-installed items. No surprises, no conditional offers.
• Shop your loan: Bring pre-approvals; only accept dealer financing if it demonstrably beats your offers without requiring add-ons.
• Third-party inspection: Book one before you sign. Find options: RV inspectors near me. If refused, walk.
• Delivery-day PDI: Test every system personally. Decline delivery if safety-critical items fail.
• Document everything: Photos, video, and written confirmations. Keep copies of we-owe items with due dates.
• Escalation: If promises slip, document dates, names, and responses. Use BBB, WA AG, FTC, and NHTSA for formal complaints when appropriate.
• Share outcomes: Your story helps others—what happened in your transaction?

About Those Google Reviews and Why They Matter

Sorting the dealership’s Google Profile by “Lowest Rating” reveals the most serious allegations today. Read carefully: dates, model years, staff names, dealer responses, and whether issues were eventually resolved. Look for patterns in:

• Pricing discrepancies and unexpected fees
• F&I add-on pressure and financing surprises
• PDI misses and day-one defects
• Service backlogs and communication gaps
• Title/registration delays and paperwork errors

Because reviews evolve over time, we encourage you to examine the newest posts directly here: Broadmoor RV SuperStore — Pasco (Google Reviews). Then, compare what you read with other sources listed above. If you have a first-hand experience that can validate or refute current patterns, add it for fellow shoppers.

If Things Go Sideways: Documentation and Escalation

If you encounter unresolved defects or contractual disputes:

• Send a dated, written summary of the issue to the dealership’s management and manufacturer support.
• Include photos, inspection reports, and timelines (promised dates vs. actual).
• File complaints as needed:
  • FTC: reportfraud.ftc.gov
  • WA Attorney General: atg.wa.gov
  • BBB: BBB search for Broadmoor RV SuperStore Pasco
  • NHTSA safety issues: nhtsa.gov/recalls
• Consider mediation or small claims court for unresolved, documented financial harms.

Consumer advocacy channels, including investigative videos like those on Liz Amazing’s channel, can help you frame your documentation and strategy.

Important Caveats and Fairness

Any dealership can have both satisfied and dissatisfied customers; RV manufacturing variability and supply-chain constraints amplify the stakes. This report focuses on risk mitigation because the cost of a bad RV transaction can be life-altering. We also acknowledge that some buyers report timely communication and successful resolutions at Broadmoor RV SuperStore—Pasco. If your experience was excellent, please share what went right so readers can learn which practices and staff members foster better outcomes.

Bottom Line

Public feedback about Broadmoor RV SuperStore — Pasco, WA highlights material risks around pricing and finance transparency, thoroughness of pre-delivery inspection, service capacity and timelines, warranty coordination, and paperwork accuracy. These risks are not unique in the RV industry, but the volume of critical reviews and the nature of the allegations warrant extra caution at this specific location.

Consumers should:

• Demand line-item, out-the-door prices in writing before depositing.
• Shop independent financing and reject bundled add-ons unless they clearly benefit you.
• Make the sale contingent on a third-party inspection and successful, fully documented repairs.
• Conduct a rigorous delivery-day walkthrough and refuse delivery if safety-critical items fail.
• Document everything and prepare to escalate promptly if promises slip.

Recommendation: Given the concentration and seriousness of the recent complaints associated with the Pasco location, we do not recommend proceeding unless the dealership agrees in writing to full price transparency, independent inspection, and concrete service commitments with deadlines. If these conditions cannot be met, consider other regional dealers with stronger, more consistent recent feedback and demonstrably shorter service queues.

Comments

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