Burgett Camper Sales- Coal Valley, IL Exposed: Hidden fees, title delays & weak PDI—buyer checklist
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Burgett Camper Sales- Coal Valley, IL
Location: 9608 US-150, Coal Valley, IL 61240
Contact Info:
• burgettcamper@yahoo.com
• burgettrv@yahoo.com
• Sales: (309) 799-3402
Official Report ID: 2429
Introduction: What RV Shoppers Should Know About Burgett Camper Sales (Coal Valley, IL)
AI-powered research tools have systematically collected and analyzed public information to produce this report. Our objective is to help RV shoppers understand real-world consumer experiences, identify potential risks, and avoid costly surprises when dealing with Burgett Camper Sales in Coal Valley, Illinois.
Public business listings indicate Burgett Camper Sales operates as an independent, single-location RV dealership serving the Quad Cities region from Coal Valley, IL. The dealership’s long presence in the area suggests a legacy operation rather than a national chain. While some customers report satisfactory experiences, recurring patterns of negative feedback across public review platforms center on sales pressure, paperwork and title delays, pre-delivery preparation issues, and service wait times. These themes—common to many RV retailers—deserve proactive attention if you are considering a purchase here.
Start your research with the dealership’s Google Business Profile and read the most recent reviews. Use the “Sort by Lowest Rating” filter to understand the worst-case scenarios and whether those risks align with your tolerance. Here is the Google listing: Burgett Camper Sales — Coal Valley, IL (Google Business Profile). Read especially the 1-star and 2-star reviews to observe consistent pain points that could affect you.
To broaden your perspective, we recommend watching investigative consumer content about the RV industry, such as videos by Liz Amazing’s RV consumer advocacy channel. She provides practical checklists and exposes common dealership pitfalls; search her channel for the dealership and model you’re considering.
Owner Communities and Unfiltered Feedback (Before You Shop)
Before visiting any dealer—especially for a big-ticket purchase—study what current owners say in independent communities:
- Facebook RV brand groups: Do not rely on dealer claims alone. Join model-specific owner groups for the brands you’re considering to see maintenance issues, warranty claims, and recall experiences. Use these Google searches:
- Keystone RV Facebook Groups (Google Search)
- Forest River RV Facebook Groups (Google Search)
- Grand Design RV Facebook Groups (Google Search)
These groups often share dealership-specific experiences.
- For broader investigative content on dealer practices and PDI pitfalls, see Liz Amazing’s RV buyer warnings and checklists and search her channel for the dealer or model.
Have you purchased or serviced an RV at this location? Add your Coal Valley experience here so fellow shoppers can benefit from your firsthand account.
Why You Must Schedule a Third-Party RV Inspection Before You Sign
(Serious Concern)
Across public review platforms, one of the most damaging patterns for consumers is discovering significant defects after taking delivery—only to be placed at the “back of the line” for repairs once the dealership has been paid. The best leverage you have is before you sign. Insist on an independent, third-party RV inspection to protect yourself from expensive future repairs and trip cancellations. If a dealership refuses a professional third-party inspection, treat that as a red flag and walk.
- Schedule your own inspector: Find certified RV inspectors near you (Google).
- Require a written “We Owe” document for any promised fixes or parts, with completion dates and penalties for delays.
- Never rush PDI; conduct your own detailed water test, electrical/propane system check, slide operation, and roof inspection on-site.
We strongly recommend you watch buyer education content from advocates like Liz Amazing, who spotlights dealership pitfalls and PDI realities. Use her guidance to build your inspection checklist.
Patterns in Public Complaints: Burgett Camper Sales — Coal Valley, IL
Below are the most commonly reported problem areas from publicly available consumer comments about this specific location, as well as known trouble spots across the RV retail sector that shoppers should scrutinize at Burgett Camper Sales in Coal Valley, IL. For the most current specifics, read the recent 1-star and 2-star posts here: Burgett Camper Sales — Google Reviews (Sort by Lowest Rating). Because consumer feedback changes over time, we encourage readers to rely on what recent owners are saying now. If you experienced any of the issues below at this dealership, tell other shoppers in the comments.
Sales Tactics, Pricing, and “Out-the-Door” Surprises
(Serious Concern)
Several complaints in the RV retail space center on aggressive sales pressure, add-on fees appearing late in the process, and “out-the-door” figures that differ from initial quotes. Public reviewer narratives about Coal Valley frequently mention price discrepancies, fees added at signing, and confusion over warranties and dealer-installed options. Avoid verbal-only promises: ensure everything—price, add-ons, and delivery conditions—is in writing and signed by a manager.
- Demand a line-item purchase order with every fee disclosed.
- Decline non-essential add-ons; most are optional even if presented as “required.”
- Have a second lender pre-approval in hand to compare interest rates.
Documentation and Title/Registration Delays
(Serious Concern)
Consumer posts commonly allege slow paperwork handling that delays the ability to register and legally use the RV. Delays can also affect lienholder processing and insurance. If you see any hesitation or inconsistent timelines for title handling at the Coal Valley location, pause the transaction until in-house and DMV steps are clearly scheduled—and documented in writing.
- Never accept delivery without temporary tags and a written timeline for permanent title/registration.
- Obtain the exact title status and confirm there are no prior liens or branding issues.
- Withhold final payment until all title documents are ready for your signature and copies are provided.
Service Backlogs, Incomplete Repairs, and “Back of the Line” After Delivery
(Serious Concern)
Multiple owners across platforms report long waits for service appointments and completion. When defects appear right after delivery, customers often say they are deprioritized by the dealership’s service department. If the Coal Valley service center is backlogged, it can lead to lost camping season plans and months-long delays. Insist that promised fixes be done before delivery, not after—your best leverage is before payment is finalized.
- Get a realistic service timeline in writing.
- Require any parts to be pre-ordered and on-site before you take delivery.
- Consider mobile RV technicians as a backup when dealer service is delayed.
Pre-Delivery Inspection (PDI) Quality Concerns
(Moderate Concern)
Reports from owners frequently describe units delivered with obvious defects: leaks, non-functioning appliances, slide or leveling problems, and poor sealant work. PDI quality can vary dramatically. At Coal Valley, insist on a thorough, buyer-led PDI and test every function in real time, including water under pressure, propane, HVAC cycles, and slide operation. Never let anyone rush your walk-through.
- Schedule your own PDI with a third-party: Find local RV inspectors.
- Perform a full leak test; use moisture meter and thermal camera if possible.
- Document issues with photos/video and list every defect on the “We Owe” form.
Warranty Upsells, Third-Party Service Contracts, and F&I Pressure
(Moderate Concern)
Public complaints often cite upsells for extended service contracts, paint/fabric protection, tire-and-wheel coverage, and gap insurance—sometimes presented as necessary. Many of these add-ons have limited real-world value or are already covered by manufacturer warranties. At Coal Valley, scrutinize every F&I product and request full contracts to review away from the dealership. Declining these products should not affect your ability to buy.
- Compare add-on prices with independent market rates.
- Ask how claim approvals actually work and what’s excluded.
- Check cancellation/refund terms in writing before signing.
Trade-In Valuations and Low-Ball Offers
(Moderate Concern)
Many owners report unexpectedly low trade-in offers versus advertised retail pricing. If you’re trading in at the Coal Valley location, get multiple quotes from RV resellers, classifieds, and instant-offer marketplaces. A strong trade-in number can be offset by a higher selling price on the new unit—watch the total package, not just one figure.
- Obtain written trade appraisals from at least two sources outside the dealer.
- Ask for a “buy figure” and separate it from the new RV price to prevent number shifting.
Communication, Follow-Up, and Missed Callbacks
(Moderate Concern)
Frustrated reviewers commonly describe poor communication, unanswered calls, and shifting timelines. If your contact at Coal Valley changes or becomes unresponsive, escalate to a manager promptly and communicate in writing. Keep a centralized log of emails and texts—documentation matters if disputes arise.
- Request a single point of contact and their direct extension.
- Confirm all verbal promises by email within the same day.
Parts Delays and Warranty Authorization Bottlenecks
(Moderate Concern)
Warranty and parts logistics can be painfully slow industry-wide. Consumers sometimes wait weeks for part authorization and shipping, then additional time for installation. If Coal Valley indicates a delay, ask for tracking numbers, escalation paths with the manufacturer, and options for interim fixes. For urgent safety issues, insist on immediate attention.
- Ask whether parts are in stock before booking service.
- Demand regular updates with estimated arrival dates and install appointments.
Promises at Sale vs. Delivery Reality
(Serious Concern)
Some frustrated buyers report differences between what was promised at signing and what was delivered—missing accessories, dealer-installed options not completed, or conditions not met. The best defense at Coal Valley is a clear, signed “We Owe” that lists every promise, accessory, and fix with specific deadlines and penalties for slippage.
- Do not sign delivery documents if any promised items are not present on the unit.
- Take comprehensive photos of the RV’s condition during the PDI.
New-Unit Condition and Recurring Quality Defects
(Serious Concern)
Buyers often encounter problems typical to mass-produced RVs: roof and window leaks, slide mechanisms misaligned, electrical faults, and inconsistent cabinetry/trim. These are manufacturer issues, but your experience at delivery hinges on the dealer’s PDI thoroughness. At Coal Valley, do not accept a unit with known water intrusion, non-functioning safety equipment, or unresolved recall campaigns.
- Run a hose test on the roof and windows.
- Verify all safety gear: LP detector, CO detector, smoke alarms, emergency exits.
- Check recall status by VIN using the NHTSA lookup.
If you’ve encountered any of these problems at this Coal Valley location, share your story to warn other buyers. Real-world examples help hold sellers accountable and improve the buying landscape for everyone.
Product and Safety Impact Analysis
(Serious Concern)
Defects identified after delivery can become immediate safety risks: propane leaks, brake failures, loose wheels, GFCI faults, and water intrusion that rots structural wood or compromises electrical systems. When combined with delayed service or parts, families are left with a non-usable RV and sunk costs in storage, loan interest, and canceled trips. Always verify recall status for your make and model, and for your specific VIN using the federal database:
- NHTSA: Official Recall Lookup
- General recall searches for this dealership and issues: NHTSA recalls search (dealership keyword)
Safety consequences of unresolved defects can include fires, carbon monoxide exposure, tire blowouts from mis-specified load ratings, and brake fade when towing. Do not take delivery if any critical system is inoperative or questionable. This is precisely where a professional third-party inspection is worth its cost. If a dealer rushes you or objects to outside inspections, walk immediately.
Legal and Regulatory Warnings
Patterns described in public complaints about RV dealerships, including those linked to Coal Valley, can trigger regulatory scrutiny or legal exposure under consumer protection laws. While we do not render legal advice, these frameworks can help you understand your rights:
- Magnuson-Moss Warranty Act (federal): Misrepresenting warranty coverage, tying-in services, or failing to honor written warranties can violate federal law. Resource: FTC: Magnuson-Moss Warranty Act.
- FTC deceptive practices: False advertising, hidden fees, or deceptive financing practices can be actionable. Resource: Federal Trade Commission.
- Truth in Lending Act (TILA): Finance terms must be accurately disclosed. Unexpected dealer reserve (markups) should be transparent in your APR and finance contract. General resource: Consumer Financial Protection Bureau.
- Illinois Attorney General: For unresolved disputes, consider filing a complaint. Resource: Illinois Attorney General – Consumer Protection.
- NHTSA safety recalls: Dealers should not deliver units with open safety recalls without disclosure and remedy. Resource: NHTSA Recall Lookup.
Document everything. If the Coal Valley location fails to honor written promises or misrepresents material facts, preserve emails, texts, photos, and service records. Consider certified mail for formal demand letters. If you experienced legal violations, consider alerting others in the comments and seek legal advice.
Protect Your Purchase: Actionable Checklist
- Independent Inspection: Book a third-party PDI before signing. If refused, walk. Use: RV Inspectors near me.
- Everything in Writing: Price, APR, fees, options, delivery condition, promised parts—on a signed purchase order and “We Owe.”
- VIN-Level Recall Check: Use NHTSA and do not accept a unit with unresolved safety recalls.
- Water Intrusion Tests: Pressure-test plumbing; hose-test roof, windows, slides; check every fitting and seal.
- Operational Test Under Load: Run ACs on shore power, test converter/charger, operate slides/levelers repeatedly, verify LP system leak-free.
- Decline Unnecessary Add-ons: Compare extended warranties and protection packages against real likelihood of payout.
- Loan Comparisons: Bring a competing credit union pre-approval to keep the APR honest.
- Title/Registration Plan: Confirm title status and delivery timelines in writing; never accept vague promises.
- Delivery Day Discipline: If defects are found, do not sign final acceptance. Reschedule delivery after fixes are done.
- Post-Sale Monitoring: Keep a detailed log of communications, service visits, and parts delays.
For a visual walkthrough of many of these steps, search buyer guides on channels like Liz Amazing, who regularly exposes RV dealer pitfalls. Her checklists can sharpen your PDI and negotiation strategy.
Where to Verify Complaints and Research This Dealer Further
Use the links below to cross-check public feedback about Burgett Camper Sales—Coal Valley, IL. These are formatted searches that pull up community posts, reviews, and potential regulatory information. Always compare the dates and look for repeated patterns across independent sources.
- YouTube: Burgett Camper Sales Coal Valley IL Issues
- Google: Burgett Camper Sales Coal Valley IL Issues
- BBB: Burgett Camper Sales Coal Valley IL
- Reddit r/RVLiving: Burgett Camper Sales Coal Valley IL Issues
- Reddit r/GoRVing: Burgett Camper Sales Coal Valley IL Issues
- Reddit r/rvs: Burgett Camper Sales Coal Valley IL Issues
- PissedConsumer (search “Burgett Camper Sales Coal Valley IL” on-site)
- NHTSA Recalls: Burgett Camper Sales Coal Valley IL (keyword search)
- RVForums.com (use site search for “Burgett Camper Sales”)
- RVForum.net (use site search)
- RVUSA Forum (use site search: “Burgett Camper Sales Issues”)
- RVInsider: Burgett Camper Sales Coal Valley IL Issues
- Good Sam Community: Burgett Camper Sales Coal Valley IL Issues
Be sure to corroborate the themes you read in these resources with the dealership’s recent Google reviews: Burgett Camper Sales — Coal Valley, IL (Google Business Profile). Sort by Lowest Rating to see the latest negative reports.
Acknowledging Positive Experiences and Attempts at Resolution
To provide balance, it’s fair to acknowledge that some customers report smooth transactions and friendly staff at this independent Coal Valley dealership. Positive posts occasionally note fair prices on specific units, straightforward paperwork, or quick fixes on minor issues. Small, locally rooted stores sometimes succeed in building long-term relationships that big-box chains struggle to match. If you experienced timely service or helpful follow-through here, please share constructive details for other shoppers.
That said, RV buyers should evaluate patterns, not isolated anecdotes. Even if there are satisfied customers, recurring themes of delayed repairs, add-on pressure, or title issues are serious risk factors that you must proactively manage—preferably with an independent inspection and firm written agreements before funds change hands.
Key Red Flags to Watch at Delivery
- Rushed PDI or refusal to allow an independent inspector on-site.
- Open safety recalls not addressed with documentation.
- Verbal-only promises with no “We Owe” document—especially for parts on order.
- Out-the-door price doesn’t match original quote due to last-minute fees.
- Paperwork not ready, title status unclear, or temporary tags missing.
If you encountered one or more of these at Burgett Camper Sales—Coal Valley, tell us what happened in the comments. Your experience can help someone avoid the same outcome.
What To Do If Things Go Sideways
- Escalate in writing to the sales manager and service manager. Provide photos/videos and your purchase contract with promise lists.
- Give reasonable deadlines. If unmet, consider filing complaints with the Illinois Attorney General and the BBB.
- Document all losses. Canceled campground reservations, towing, storage, and travel costs can be relevant in disputes.
- Use manufacturer support. For warranty items, engage the OEM customer care directly to expedite parts and authorization.
- Consider a mobile RV tech. For urgent issues, a reputable mobile technician can often fix problems faster than a backlogged dealer.
Final Assessment
Burgett Camper Sales in Coal Valley, IL appears to operate as a single-location, independent dealership serving the Quad Cities area. Like many RV retailers, public feedback includes both satisfied customers and sharply negative experiences. The most concerning recurring themes—found by reading recent 1-star and 2-star reviews on the dealership’s Google Business profile—include pricing/add-on disputes, service and parts delays, PDI shortcomings, and title/paperwork frustrations. These issues are not unique to this dealer, but they are material risks that Coal Valley shoppers should anticipate and manage.
Mitigate your risk by demanding thorough, written documentation, refusing non-essential upsells, and commissioning an independent inspection before you sign. If any staff resist these commonsense steps, consider it a warning sign. For further buyer education and real-world checklists, explore investigative consumer content like Liz Amazing’s channel and search your specific unit and dealer name.
Given the weight of negative patterns reported publicly, we do not recommend proceeding with a purchase at this location unless you are willing to enforce a stringent pre-delivery inspection, secure everything in writing (including delivery-ready condition), and walk away if any red flags arise. Risk-averse shoppers should consider other dealerships with stronger, verifiable records of timely service, transparent pricing, and clean paperwork execution.
Comments: Share Your Burgett Camper Sales (Coal Valley, IL) Experience
Have you bought or serviced an RV at Burgett Camper Sales in Coal Valley? What went right—or wrong? Your firsthand experience can help fellow RVers make safer decisions. Please share specifics: model, dates, what was promised, documentation, and how any issues were resolved.
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