Camping World RV Sales- Churchville, NY Exposed: PDI Flaws, Hard-Sell Add-Ons, Long Service Delays
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Camping World RV Sales- Churchville, NY
Location: 1000 Sanford Rd N, Churchville, NY 14428
Contact Info:
• Sales: (844) 739-2117
• Main: (585) 293-1111
• Service: (585) 293-1141
• rochester@campingworld.com
Official Report ID: 3631
Introduction: What shoppers should know about Camping World RV Sales — Churchville, NY
AI-powered research tools have systematically collected and analyzed public information to produce this report. Camping World RV Sales — Churchville, NY, is part of Camping World Holdings, a nationwide RV retail chain known for selling new and used motorhomes and towables, service and parts, and the related Good Sam services portfolio. As a high-volume national brand, Camping World’s individual stores inherit both the scale-enabled advantages (inventory, financing access, and parts networks) and the recurring complaints seen across the chain’s footprint. This report focuses on the Churchville, New York location specifically—situated west of Rochester—and highlights the most recent and recurring issues consumers publicly report, along with practical safeguards for shoppers considering a purchase or service there.
Because the fastest-changing and most candid insights tend to come from real customers, we repeatedly reference public reviews and complaint channels throughout this report. Prospective buyers should compare themes reported here with the firsthand accounts available on the store’s Google Business Profile and other consumer platforms listed below.
Direct link to the dealership’s Google Business Profile: Camping World RV Sales — Churchville, NY on Google (sort by “Lowest rating”).
Want to help other RVers? Tell the community what happened at this location.
Start here: Unfiltered owner feedback and independent research links
Before engaging with any salesperson or committing to a deposit, invest an hour in the sources below. Sort recent reviews by “Lowest rating” to identify the failure points buyers actually encounter.
- Google Reviews (Churchville, NY store): Open the profile and sort by “Lowest rating” to see the most serious, recent complaints.
- Video investigations and dealership exposés: Many RV owners credit the independent channel Liz Amazing on YouTube for surfacing patterns of RV dealer issues. Search her channel for the store or brand you’re considering and compare her findings to local reviews.
- Join RV brand/model owner communities: Ask current owners what to check on your exact model. Use this Google query to find relevant Facebook groups: Find Facebook groups for your specific RV brand and model and request entry to multiple groups for balanced input.
One-click research links (use the queries below)
- YouTube search: Camping World RV Sales Churchville NY Issues
- Google search: Camping World RV Sales Churchville NY Problems
- BBB: Camping World RV Sales Churchville NY Complaints
- Reddit r/RVLiving: Camping World RV Sales Churchville NY Issues
- Reddit r/GoRVing: Camping World RV Sales Churchville NY Issues
- Reddit r/rvs: Camping World RV Sales Churchville NY Issues
- PissedConsumer: browse and search for Camping World RV Sales Churchville NY (use the site’s search box)
- NHTSA Recalls portal (search VIN/model for your RV)
- RVForums.com (use onsite search for “Camping World Churchville NY”)
- RVForum.net (use onsite search)
- RVUSA Forum (search “Camping World Churchville NY issues”)
- RVInsider.com search: Camping World RV Sales Churchville NY
- Good Sam Community: Camping World RV Sales Churchville NY Issues
Have you bought or serviced an RV at this store? Add your story in the comments.
Before you sign anything: demand an independent, third‑party RV inspection
(Serious Concern)
Repeated consumer complaints at this location and across the chain describe rigs delivered with defects that should have been caught during a pre-delivery inspection (PDI). This is why your strongest leverage is to hire an independent NRVIA-certified inspector before paying in full or taking possession. Search locally: RV Inspectors near me. The inspection report is your negotiating leverage to get problems fixed now—before the dealer has your money and your RV moves into the long service backlog. Some owners report cancelled trips and months-long waits while their new RV sits on the dealer’s lot awaiting parts and labor.
If a dealership refuses to allow an independent inspection on-site or at a nearby facility, that is a major red flag. Walk away. There are many units and dealers—don’t risk a six-figure mistake.
For additional perspective on how to avoid costly RV dealer pitfalls, many shoppers recommend watching consumer advocates like Liz Amazing’s investigations and then conducting a model-specific search on her channel.
Patterns of complaints at Camping World RV Sales — Churchville, NY
The following themes reflect recurring issues described by low-star Google reviewers of the Churchville store, complemented by similar patterns reported for other Camping World locations. You can and should verify by sorting by “Lowest rating” on the store’s Google profile and reading the most recent comments.
High-pressure sales, pricing discrepancies, and low‑ball trade‑ins
(Serious Concern)
Multiple reviewers allege that sales experiences at the Churchville location start friendly, then escalate into pressure tactics when it comes time to sign. Common threads include unexpectedly high “document” or “prep” fees appearing late in the process, low offers on trade-ins versus preliminary discussions or online estimates, and advertised “sale” prices that change with add-ons. Consumers frequently describe verbal promises that aren’t reflected in the paperwork. The safest countermeasures: request a written, line-item “out-the-door” purchase agreement; get competing written offers; and secure an independent trade-in appraisal.
Finance office add‑ons and unusually high APRs
(Serious Concern)
Public complaints point to finance-and-insurance (F&I) pressure to add extended service plans, tire-and-wheel packages, paint/fabric protection, and GAP, often presented as essential. Some reviewers claim they later discovered a higher-than-expected APR or fees bundled into payment quotes. The best defense: arrive with a pre-approval from a bank or credit union, decline add-ons you don’t want, and require the F&I manager to present the federal Truth in Lending disclosure and all line items clearly. If the numbers differ from your expectations, walk. RV financing is optional; you can bring your own loan or pay cash.
Want to see how others approach finance pitfalls? Consider watching consumer advice segments on channels like Liz Amazing and search her videos for “F&I add-ons” and “dealer tactics.”
PDI and delivery problems: units leaving the lot with obvious defects
(Serious Concern)
Low-star Google reviews for the Churchville location describe buyers discovering major issues immediately after delivery: water leaks, inoperable slideouts or awnings, non-functioning appliances, electrical shorts, misaligned doors, and cosmetic damage. Many of these defects are commonly caught in a thorough PDI. Insist on a full systems demo with water hooked up, gas appliances lit, generator running (if applicable), and a road test before signing. Bring your own checklist and inspector: Find a local RV inspector.
Service delays, parts backorders, and repeat repairs
(Serious Concern)
Churchville reviewers often complain about long wait times for service appointments (weeks to months), units sitting for extended periods awaiting parts approvals, and inadequate communication during the wait. In some accounts, owners pick up an RV only to return shortly after because issues weren’t fully resolved. This is not unique to this store—service capacity lags RV sales nationally—but the impact to consumers is real: lost camping seasons and additional travel/lodging costs. Get all repair promises in writing with estimated dates and escalation contacts, and consider whether a smaller independent shop might offer more responsive service for out-of-warranty work.
Delayed titles, plates, or paperwork errors
(Moderate Concern)
Several low-star reviews mention delays in receiving plates, titles, or finalized paperwork, complicating insurance and use of the vehicle. While DMV processing can vary, dealers are responsible for timely and accurate submissions. Ask for estimated timelines in writing, confirm who is handling DMV filings, and request tracking or proof of submission. If delays occur, escalate promptly to store management and, if necessary, to the New York DMV or the New York Attorney General’s office.
Communication breakdowns and unkept promises
(Serious Concern)
Many disgruntled reviewers describe unreturned calls, unanswered emails, or staff turnover that leaves service or sales promises unfulfilled. Documentation is your defense: keep a dated log of every conversation, save texts/emails, and after any verbal promise, send a brief confirmation email asking the staff member to acknowledge the commitment. This paper trail is crucial if you later need to escalate to corporate, a lender, a warranty provider, or regulators.
Recall and safety bulletin handling
(Moderate Concern)
Because Camping World sells many brands, recall and service bulletins can be frequent. Some owners report confusion over whether the store will perform recall work promptly. Always run your VIN through the NHTSA database and your manufacturer’s site to check open recalls. If you encounter delays scheduling recall fixes, document your requests and consider contacting the OEM directly for alternative authorized service centers. Use this recall resource: NHTSA recall search (enter your RV VIN).
Quality of repairs and technician experience
(Serious Concern)
Owner accounts frequently cite workmanship problems after service visits—sealant jobs that fail quickly, components reinstalled incorrectly, and “fixed” items that break again. RV service is specialized and labor-intensive; turnover and training gaps can harm outcomes. If repairs are significant, ask whether an RVIA/RVDA-certified tech will perform the work and request photos of completed repairs (roof reseals, slide adjustments, underbody fixes). For complex diagnostics, a seasoned independent specialist may save time and money over repeated returns. Search locally: mobile RV techs and inspectors near you.
Returns, cancellations, and warranty misunderstandings
(Moderate Concern)
Several customers contend they struggled to cancel extended plans or get refunds for add-ons they believed were misrepresented. Others report confusion about what factory versus extended warranties actually cover. Before signing, insist on full contracts for any plan, read exclusions, confirm deductible and labor rates, and ask for the provider’s cancellation policy in writing. New York contract law and the federal Magnuson–Moss Warranty Act require clear, conspicuous disclosures for warranties; if you suspect misrepresentation, document it carefully for potential disputes.
Seen similar problems—or had a smooth experience? Share what you encountered at the Churchville store.
About those 1‑ and 2‑star Google reviews: what they typically allege
Low-star Google reviews for the Churchville Camping World store—visible by sorting the profile by “Lowest rating”—often allege one or more of the issues above: long service delays; rigs delivered with defects; high-pressure F&I add-ons; unexpected fees; poor communication; and paperwork holdups. We encourage you to read the most recent reviews in full for exact details and timing: Camping World RV Sales — Churchville, NY on Google.
As you read, look for:
- Consistency of claims over time: Are complaints about the same issues recurring year after year?
- Resolution quality: Does management respond? Do reviewers update ratings after satisfactory fixes?
- Specific, verifiable details: Dates, work order numbers, names, and photos usually indicate more reliable accounts.
If you’ve navigated a similar situation, please report your experience below so others can benefit.
Legal and regulatory warnings for consumers and dealers
Consumer protection laws relevant to common complaints
- Federal warranty law (Magnuson–Moss Warranty Act): Requires clear written warranty terms and prohibits deceptive warranty practices. If a dealer or plan administrator denies covered repairs improperly, consumers may have recourse. See the FTC overview: FTC Businessperson’s Guide to Federal Warranty Law.
- Truth in Lending Act (TILA): The finance office must disclose APR, amount financed, total of payments, and fees clearly. Hidden add-ons or misrepresented APRs can trigger TILA issues. Overview: Consumer Financial Protection Bureau’s Regulation Z (TILA).
- New York Lemon Law (New car and motorhome provisions): New York’s lemon law covers motor vehicles, including motorhomes, with certain exceptions for the living area. If repeated repair attempts fail to fix substantial defects within the statutory period/mileage, remedies may be available. Start here: New York Attorney General: Lemon Law Rights.
- New York DMV dealer regulations: Dealers must comply with paperwork, titling, and disclosure rules. For complaints or investigations, see: New York DMV and file via DMV or NY AG channels.
- FTC Act, Section 5: Prohibits unfair or deceptive acts or practices in commerce; applies to misleading advertising, bait-and-switch pricing, and material omissions. Overview: Section 5 of the FTC Act.
Regulatory bodies and how they intersect with RV dealerships
- NHTSA (recalls and safety defects): If your RV has a safety recall, the dealership and manufacturer must address it. Search your VIN: NHTSA Recalls.
- FTC and CFPB (finance disclosures, advertising): If you suspect deceptive financing or advertising practices, document and report to the FTC or CFPB.
- New York Attorney General: For unresolved warranty disputes, deceptive practices, or persistent service failures, file a complaint: NY AG Consumer Complaint Portal.
For a deeper dive into how buyers protect themselves, viewers often recommend searching the Liz Amazing channel for dealership and warranty topics relevant to your situation.
Product and safety impact analysis
Service delays and “shakedown” defects aren’t merely inconvenient; they can be unsafe and financially damaging. Based on owner reports at the Churchville store and chain-wide patterns, the following risk areas merit special attention.
- Water intrusion and structural damage: Leaks can cause delamination, rot, and mold, leading to expensive structural repairs and health risks. If your PDI reveals any water ingress, insist on a complete remedy and consider walking away.
- Propane and electrical faults: Miswired or poorly crimped connections, faulty propane regulators or leaks, and breaker issues can cause fires or CO exposure. Gas appliances and detectors must be tested at delivery.
- Running gear and braking: Misadjusted brakes, under-torqued lugs, and underinflated or defective tires are dangerous, especially on towables at highway speeds. Request a documented torque and brake check; inspect tire DOT dates and load ratings.
- Slide mechanisms, awnings, and seals: Maladjusted slides can jam or damage walls; awnings can unroll or tear unexpectedly. Operate all moving components several times during PDI to confirm alignment and sealing.
- Recall delays: If open recalls remain unaddressed, occupants face risk and owners shoulder downtime. Check your VIN regularly at NHTSA and the OEM’s site.
Have you experienced a safety issue after delivery from this location? Report your experience to inform others.
If you still plan to shop here: step‑by‑step protections
- Get financing before you walk in: Secure a credit union or bank pre-approval to neutralize high-APR pressure and unnecessary add-ons.
- Demand a line‑item, out‑the‑door price: No surprises. Decline “prep,” “etching,” “nitrogen,” and other junk fees you don’t value.
- Insist on an independent inspection before signing: Put it in writing that the sale is contingent on a clean third-party inspection. Search locally: RV Inspectors near me.
- Run a full PDI with utilities on: Water test, propane test, 12V/120V systems, roof and seal inspection, slides, awnings, generator, HVAC, appliances, leveling, brake/lighting checks.
- Test drive and towing fitment: Road test motorhomes. For towables, confirm your vehicle’s tow ratings, hitch setup, and brake controller functionality.
- Verify recalls and service bulletins in advance: Check VIN on NHTSA and ask which open items the store will complete before delivery.
- Review every contract/exclusion: Extended service plans and tire/paint packages have exclusions and deductibles. Get cancellation terms in writing.
- Document everything: Email summaries after calls, save voicemails, and photograph defects at delivery.
- Plan a backup service strategy: Identify independent RV techs and alternative OEM-authorized centers in case the store’s service queue is long.
Have tips to add for fellow shoppers? What did you wish you knew before buying?
Notable positives and potential improvements
Even among critical reviews, some owners mention helpful individual employees, strong inventory selection, and the convenience of a one-stop shop for parts, accessories, and service. National chains can leverage purchasing power for parts and have established processes for OEM warranty work. Additionally, in some instances, management responses on public platforms offer resolution or ask customers to contact the store to address issues. That said, the preponderance of recent low-star reviews for the Churchville location centers on service delays, delivery defects, and communication challenges, underscoring the need for the safeguards outlined above.
Key takeaways for Churchville RV shoppers
- This is a high-volume, national-chain experience: You may benefit from inventory and network resources, but you must self-advocate at every step.
- Your leverage exists before delivery: Use inspections, line-item quotes, and financing pre-approvals to set terms you can live with.
- Documentation is your protection: Keep a written record and insist on promises appearing in the contract or work order.
- Verify real owner accounts: Read the Churchville Google profile reviews sorted by “Lowest rating” and check independent forums and YouTube reports, including searches on Liz Amazing’s channel for buying checklists and dealer pitfalls.
Final verdict
Based on the breadth and consistency of recent low-star reviews for Camping World RV Sales — Churchville, NY—citing delivery defects, long service waits, communication breakdowns, and aggressive add-ons—we do not recommend purchasing or servicing an RV here without robust protections. If the store will not accommodate a third-party inspection, transparent out-the-door pricing, and written service commitments, consider other dealerships with stronger, recent customer satisfaction records.
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Comments
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