Camping World RV Sales- Cicero, NY Exposed: Hard-sell add-ons, sloppy PDIs, and title/service delays

(Serious Concern)

Across public complaints for many high-volume RV dealers, the number-one regret is skipping a thorough, independent inspection before signing final paperwork. A third-party RV inspector can uncover hidden leaks, miswired components, frame/suspension issues, and appliances that fail under load—defects that might not be obvious during a quick walk-through. Once you sign and drive off, your leverage drops sharply. If problems emerge, your unit may sit in a service queue for weeks or months during peak season, and some owners describe canceled trips because their RV is stuck awaiting parts or authorization.

• Schedule a mobile inspector to meet you on the lot. Do not rely solely on the dealership’s PDI checklist.
• Make the sale contingent on passing the inspection and remediating defects with a written “We Owe” addendum, including timelines.
• Walk away if the dealer does not allow a third-party inspection. That is a major red flag.

Find certified professionals locally by searching: RV Inspectors near me.

(Serious Concern)

Multiple recent low-star reviews on the store’s Google profile allege promised items (repairs, parts, add-ons, delivery dates) did not match what was delivered or installed. Shoppers repeatedly describe verbal assurances that later conflict with paperwork or post-sale outcomes. The risk for buyers is clear: if it’s not in writing—and signed by a manager—your chance of getting it later diminishes substantially.

• Common pattern: Customers believe certain fixes or accessories were included; at delivery, they are missing or delayed.
• Tip: Ask for a point-by-point we-owe form, with serial numbers, brand names, and exact model details for every promised part.

Read the most recent 1–2 star Google reviews to see specific examples: Google Business Profile – sort by Lowest rating. If you faced similar issues, share your experience in the comments.

(Serious Concern)

Public complaints for this location and the brand more broadly often focus on aggressive finance office tactics: high-interest loan offers, extended service plans with limited real-world coverage, paint/fabric protection packages, tire-and-wheel policies, and bundled memberships. Buyers frequently note confusion about what’s optional versus mandatory and how much these products add to the out-the-door price.

• High-APR upsell risk: Compare the dealer’s APR to your credit union’s pre-approval before signing anything.
• Contract clarity: Decline any add-on you do not fully understand. Ask for line-by-line removal of each product and a revised OTD price.
• Warranty fine print: Read exclusions carefully; some policies require strict maintenance logs or limit covered labor hours.

For practical coaching on dodging finance traps, see this independent resource: How to protect yourself in the F&I office (Liz Amazing).

(Moderate Concern)

Several low-star reviewers for the Cicero store report disappointment with trade valuations that drop after initial discussions or come in far below expectations. While market swings and unit condition do affect value, sudden changes near signing can be a negotiating tactic. If you accept a low offer without a firm, written appraisal in advance, you may end up overpaying on the new rig.

• Protect yourself: Obtain written quotes from multiple dealers and instant-offer platforms before you visit. Bring recent maintenance records and photos.
• Insist on transparency: Ask how the trade value was calculated and request the worksheet.

(Serious Concern)

Paperwork delays are a recurring theme in public complaints about high-volume RV dealerships, and reviewers for Cicero echo this frustration—especially with new owners waiting on titles, plates, or proof of temporary registration. When paperwork lags, customers can’t legally tow or may face fines—yet they’re already making payments.

• Timeline commitment: Ask for a written estimate on title and registration processing, with the responsible point of contact.
• Escalation plan: If deadlines slip, escalate to the general manager and document all communications.

(Serious Concern)

Multiple public reviews for this location and for Camping World stores more broadly describe units delivered with obvious defects: water leaks, non-functioning slides, inoperative appliances, missing keys or manuals, and damaged trim or seals. A rushed PDI can leave critical safety items unchecked, creating immediate post-delivery service needs.

• Bring your own checklist: Operate every system with power and water connected; fill tanks and run appliances under load.
• Don’t rush delivery: If major issues are found, delay signing and require repairs before acceptance.
• Third-party validation: Search for an inspector: Find RV Inspectors near me.

(Serious Concern)

One of the loudest themes in low-star reviews of the Cicero location is extended service timelines—weeks or months for appointments, diagnosis, authorization, or parts. Some owners report multiple return trips for the same problem or units sitting outside waiting for techs. During camping season, delays can derail family trips and cause significant financial loss.

• Appointment strategy: Book service dates before taking delivery—especially for warranty punch lists—so you’re not at the back of the line.
• Warranty documentation: Bring photos and written defect lists. Ask how long diagnosis and parts orders typically take.

Have you experienced long waits at this service center? Tell other shoppers what happened.

(Moderate Concern)

Owners frequently complain about parts backorders across the RV industry, and Cicero reviewers note similar struggles. For safety-related recalls, delays or poor follow-up can put families at risk. Buyers should run the VIN for open recalls and get any critical items addressed before taking possession.

• Check for recalls: Use NHTSA’s VIN lookup and ask the service advisor to print the recall status.
• Get commitments: For any open recall, require a written plan and timeline before delivery.

(Moderate Concern)

Several low-star reviews mention unanswered calls, slow updates, or conflicting information between sales, finance, and service personnel. Busy seasons stretch staff thin; however, consistent communication is a baseline expectation—especially when customers have paid deposits or are waiting on warranty repairs.

• Single point of contact: Request an assigned advisor who texts and emails updates with dates and actions taken.
• Escalate early: If you go a week without updates on a downed unit, escalate to a manager in writing.

(Moderate Concern)

Public reviews often spotlight workmanship issues—from mis-installed seals and fixtures to incomplete or temporary fixes. Large chains can experience turnover; newer techs and advisors may be learning on the job. While that’s understandable, it increases the risk of repeat repairs and longer downtime if quality control is inconsistent.

• QC verification: After any repair, ask to test each system before you leave the lot.
• Written scope: Ensure labor hours, parts numbers, and test procedures are included on your repair order.

(Serious Concern)

Several owners describe friction getting warranty work approved or performed in a timely way. Some report being told an issue is not covered, only to later discover it was—after escalation. Others note labor allowances from third-party warranties that don’t cover real shop time, leaving the owner to pay the difference.

• Know your rights: Warrantors must honor valid claims under applicable laws; document defects and denials in writing.
• Use your leverage: Tie final payment or acceptance to completion of warranty repairs when possible.

(Serious Concern)

Consumers reporting deceptive practices, undisclosed add-ons, or warranty runarounds may have protections under federal and state law.

• FTC Act and FTC Motor Vehicle Dealer Guidance: The Federal Trade Commission enforces rules against deceptive or unfair practices, including misrepresentations about price and add-ons. Learn more: Federal Trade Commission (FTC).
• Magnuson-Moss Warranty Act: Federal law governing written warranties on consumer products. It requires clear terms and regulates tie-in sales provisions. Overview: Businessperson’s Guide to Federal Warranty Law.
• New York General Business Law § 349: Prohibits deceptive acts and practices in business. Consumers may seek relief for deceptive conduct. See the NY Attorney General consumer portal: New York State Attorney General – Consumer Frauds.
• NHTSA Recalls: Safety defects in motorhomes or towables may fall under NHTSA. Owners should report safety issues and verify open recalls: NHTSA recall lookup and reporting.

If you believe you encountered deceptive add-ons, billing errors, or warranty denial without justification, document everything (emails, texts, signed forms, photos) and file complaints with the NY Attorney General and FTC. You may also pursue BBB mediation to seek a resolution.

(Serious Concern)

Defects reported by RV owners—especially those cited in negative reviews—carry real safety and financial consequences. The most concerning issues include:

• Water intrusion: Leaks from roofs, windows, or penetrations can cause hidden rot, mold, and electrical shorts. Structural delamination is costly to repair and may not be fully covered if attributed to “maintenance.”
• Brake, axle, and tire failures: Undiagnosed axle misalignment or under-spec components can lead to uneven wear and blowouts. A thorough PDI and post-delivery torque check is essential.
• Propane and CO risks: Misfitted LP lines, faulty regulators, or non-functional detectors endanger occupants. Always test LP systems under load and verify detector manufacture dates.
• 120V/12V electrical: Loose connections or miswired inverters can damage appliances and present fire risks. Demand a full shore-power and battery systems test at delivery.
• Slide-out and leveling systems: Improper calibration or low voltage can stall slides and cause binding—leading to structural damage if forced.

Before you accept any unit—new or used—run the VIN for open recalls through NHTSA, and ask for written confirmation of recall status from the service department. You can search here: NHTSA VIN recall lookup. If recalls exist, require the dealer to complete them pre-delivery.