Camping World RV Sales- Colfax, NC Exposed: Delivery Defects, Add-On Pressure & Warranty Delays

Serious Concern

Hard-sell add-ons and warranty bundling: Multiple buyers report being offered extended service contracts, interior/exterior coatings, and gap insurance at steep markups. Some narratives describe confusion around what’s “required” for financing versus optional upsells. If you encounter resistance when declining add-ons, request all pricing line items in writing, and compare to third-party options.

Moderate Concern

Interest rate divergence and “payment-first” selling: Reports mention pre-qualification figures rising during finance “restructuring,” and an emphasis on monthly payment over APR and total cost. Buyers should secure bank or credit union pre-approvals in advance and demand a clear out-the-door price that separates dealer fees and extras.

Serious Concern

Trade-in values and last-minute changes: Some reviewers describe low-ball trade offers or revised valuations late in the process. Maintain copies of appraisal forms, note mileage and condition with photos, and be prepared to walk away if the final contract differs from written numbers agreed earlier. If you’ve had a trade-in dispute at the Colfax store, tell prospective buyers what happened.

Serious Concern

Inadequate PDI (units delivered with defects): Recurring complaints describe new and used RVs leaving the lot with obvious issues—non-functioning appliances, slide misalignment, missing keys or parts, water leaks, trim and sealant defects, or tire wear not disclosed. Demand a multi-hour walk-through with water on, slides operated repeatedly, generator under load, AC/heat tested, and every system demonstrated. Better yet, pair the walk-through with a truly independent inspector before you sign.

Serious Concern

Paperwork delays and title issues: Some accounts note extended waits for vehicle titles, plates, and permanent registration. While backlogs sometimes stem from lenders and DMV processing, persistent delays can strand owners, impede warranty activation, and complicate travel. Keep a timeline, escalate in writing, and contact the North Carolina DMV if delays exceed normal processing windows.

Serious Concern

Long repair queues and parts delays: After-sale service is a frequent pain point. Buyers report weeks or months waiting for parts and approvals, sometimes with limited updates. Ask for estimated timelines in writing, call the manufacturer to confirm parts ETAs, and request that the dealer document diagnostic steps and labor line-items before authorizing non-warranty work.

Serious Concern

Warranty denials and manufacturer vs. dealer finger-pointing: Complaints often describe warranty claims bouncing between the manufacturer and dealer, each redirecting the customer. Keep meticulous records (dated photos, inspection notes, videos of failures) and read the fine print on what is covered by the coach, chassis, and component makers. If you purchased an extended service contract, demand a copy of the policy and ask the administrator for coverage positions in writing.

Moderate Concern

Communication lapses: Numerous buyers cite unanswered calls, slow status updates, and missed callbacks. Establish a single point of contact, confirm preferred communication channels, and set follow-up dates. When timelines slip, consider a brief, calm email summarizing commitments and dates—written records help if disputes escalate.

Moderate Concern

Unclear add-on fees on the buyer’s order: Some consumers report documentation fees, prep charges, nitrogen packages, and other line items that were not fully explained. Request a plain-language breakdown and ask which fees are mandatory. Compare to competitors’ quotes without those extras. If a fee is “dealer policy,” you can still negotiate the price down elsewhere on the form.

Moderate Concern

Promises made verbally but not performed: Reports mention “We’ll fix that after delivery” assurances that become difficult to enforce. Insist all we-owe items are written on a due bill with deadlines before you accept the RV. Consider escrow or withholding final acceptance until work is completed or independently verified.

Moderate Concern

Variable staff training and turnover: Some low-star reviews describe inconsistent product knowledge and delivery walk-throughs that skip key systems. The scale of a national chain can bring inventory and financing options, but also variability in expertise from one salesperson or technician to the next. Ask for technician certifications and ensure the person delivering your unit can demonstrate every system thoroughly.

Serious Concern

Safety hazards from poor PDI and delayed fixes: Slide malfunctions, LP leaks, brake or bearing problems, and tire quality issues can put families at risk on the interstate or in remote campgrounds. Electrical faults may lead to fires or equipment damage. A rushed delivery or months-long waitlists for warranty repairs leave owners exposed. For active recalls, search by VIN at the National Highway Traffic Safety Administration: NHTSA recall lookup. This is vital if your unit sat on a lot during a recall campaign. If you encounter resistance scheduling recall repairs, document everything and contact the OEM directly.

Serious Concern

Hidden long-term costs: Financing with add-ons can inflate the total cost by thousands of dollars. Paying interest on overpriced extras—while your RV sits in a repair bay—compounds the financial strain. For transparency on industry tactics and owner survival tips, you can also review consumer-focused explainers from creators like Liz Amazing: Independent investigations into RV dealer practices. Search her channel for “Camping World Colfax” or the brand/model you’re considering.

Serious Concern

Consumer protection laws in play: If you experience misrepresentation, unfair trade practices, or warranty breaches, potential avenues include:

• North Carolina Unfair and Deceptive Trade Practices Act (UDTPA): Prohibits unfair or deceptive acts in commerce. Misrepresentations about condition, promises not honored, or deceptive financing disclosures could trigger UDTPA scrutiny. File complaints or seek guidance via the North Carolina Department of Justice/Attorney General.
• Magnuson–Moss Warranty Act: Governs written warranties on consumer products. Dealers and manufacturers cannot disclaim implied warranties when a written warranty is offered on many products; consumers may have remedies for failure to honor written warranties. Learn more: FTC guide on the Federal Warranty Law.
• FTC enforcement and advertising standards: The Federal Trade Commission polices unfair or deceptive acts/practices and truth-in-advertising standards. If you were misled about price, add-ons, or coverage, consider reporting: ReportFraud.FTC.gov.
• Vehicle safety and recall obligations: For issues affecting safety, NHTSA oversees recalls and complaints about vehicles and equipment. File safety complaints here: NHTSA Safety Complaint.

Note: The FTC’s Cooling-Off Rule generally does not apply to vehicle purchases made at the dealership. Contracts signed on premises are typically final, which is why pre-delivery due diligence and third-party inspections are crucial.

Serious Concern

Structural and sealant integrity: Water intrusion destroys walls and subfloors—fast. If sealants are not inspected and maintained from day one (and if a unit is delivered with unseen gaps or voids), owners can face rot, mold, and steep depreciation. A missed roof seam at delivery can become a four-figure repair within months. Independent inspectors often use moisture meters and thermal cameras—tools most buyers don’t have—to catch early problems.

Serious Concern

Chassis, brakes, suspension, and tires: Unaddressed suspension or brake issues can cause sway, blowouts, or loss of control. Poorly torqued lug nuts, old stock tires, or under-spec tires are occasionally flagged in owner reports. Tire date codes should be checked at delivery. If the dealer can’t produce PDI torque and brake checks, that’s unacceptable—insist on independent verification.

Moderate Concern

LP gas and electrical hazards: Faulty propane connections or miswired circuits can be life-threatening. Require a pressure and leak-down test on LP systems and confirm GFCI and breaker operation. Verify that all components (refrigerator, furnace, water heater) cycle properly. Do not accept the unit if alarms or safety devices are missing or inoperable.

Moderate Concern

Usability defects that ruin trips: A slide that won’t retract, an awning that won’t deploy, or a non-functioning water heater can derail vacations. If service backlogs run long, you may be stuck with a non-usable RV during prime camping season while making payments. This is why pre-delivery defect detection—ideally by an independent professional—is critical. Search here to find one: Find a local RV inspector.

Moderate Concern

Some consumers do report positive resolutions after initial setbacks—service managers stepping in to expedite parts, goodwill repairs outside strict warranty windows, and sales managers addressing miscommunications. Large chains can occasionally leverage parts channels and OEM relationships to resolve issues. However, reported outcomes vary widely, and the recurring themes above—especially delays and communication—still warrant caution.