Camping World RV Sales – New River, AZ Exposed: Pre-Delivery Defects, Service Delays & Rate Markups

(Serious Concern)

Across national chains and independent dealerships alike, buyers report accepting delivery without an independent inspection—only to discover leaks, electrical faults, non-functioning appliances, soft floors, brake or axle issues, and slide-out malfunctions after the dealership has already been paid. Once the dealer has your money, many reviewers report being “pushed to the back of the line” for months of warranty work. To protect yourself, schedule a certified third-party RV inspection before you sign the final documents or take possession. Use this search to find local professionals: RV Inspectors near me. If the dealership refuses a third-party inspection, that’s a red flag—walk away.

(Moderate Concern)

Request the inspection report in writing and make the sale contingent on rectifying all listed deficiencies. Many negative reviews cite canceled camping trips and lost deposits because the RV sat at the dealership for weeks or months awaiting parts or technician time after issues were discovered post-purchase. Buyers who brought their own inspector report catching dozens of defects the dealer’s Pre-Delivery Inspection (PDI) missed. If you’ve navigated this process at the New River location, please tell us what happened so others can learn from your experience.

(Serious Concern)

Multiple low-star reviewers of the New River, AZ location describe high-pressure tactics, persistent upsells at the finance desk, and add-on packages (paint protection, tire-and-wheel, “environmental” coatings, GPS trackers, etching, interior sealants) that substantially increase the out-the-door price. Reviewers also report difficulty removing these items and confusion around whether they are optional. Nationwide, Camping World is known to cross-sell Good Sam service contracts and maintenance plans—be sure you understand cost versus value and coverage exclusions before agreeing.

(Moderate Concern)

Some reviewers allege “out-the-door” pricing changed between the sales floor and the finance office after fees and protection packages were added. One common recommendation from consumers: demand a detailed, line-item purchase agreement before your finance appointment and decline any add-on you don’t need. Consumers can also search YouTube watchdogs like Liz Amazing exposing dealership tactics to better understand how upsells are typically presented.

(Moderate Concern)

Negative reviews commonly reference financing surprises: higher-than-expected interest rates, longer terms than requested, or payments that don’t match earlier quotes. Reviewers suggest asking for your “buy rate” (the interest rate the lender approved) and comparing it to the rate offered to you—dealers can mark up the rate, and the difference increases your cost. Bring pre-approval from your bank or credit union to maintain leverage. If the numbers change in the finance office, be prepared to walk. If you’ve seen unexpected rate markups at this location, share details below to help others.

(Moderate Concern)

Several low-star reviews discuss much lower trade-in values than promised earlier in the sales conversation, or last-minute deductions for minor defects. If you plan to trade in, get a written estimate with clear condition assumptions and shop your unit to multiple buyers for an apples-to-apples comparison. Take timestamped photos and a quick inspection report to reduce subjective downgrades at signing.

(Serious Concern)

New and used buyers alike report arriving on delivery day to find unaddressed punch-list items and basic system failures (ACs not cooling, water pump not priming, slides binding, GFCIs tripping, propane appliances not lighting). This suggests a rushed or incomplete PDI. Insist on a full systems walk-through with water, shore power, and propane active. Test every component in front of a technician, video-record the walkthrough, and keep a written “We Owe” form for any unresolved items before you hand over the final payment.

(Serious Concern)

The most common pain point in 1-star reviews is extended service delays. Customers report weeks or months without updates, repeated return visits for the same issue, and units sitting on the lot awaiting parts. Some describe poor workmanship—sealant sloppily applied, panels not reattached correctly, or interior trim damage after service. If your RV requires warranty work, document everything in writing, photograph the condition on drop-off and pickup, and escalate to corporate if deadlines slip without explanation.

(Moderate Concern)

Several reviewers across Camping World locations state that once parts arrive, the repair still waits for technician availability. Ask for a firm schedule and a named service advisor who will update you at set intervals. If your RV becomes unusable due to delays, keep records of canceled trips, lost deposits, or out-of-pocket lodging in case you pursue restitution under consumer protection laws.

(Moderate Concern)

Owners frequently report confusion over what the factory warranty versus a third-party service contract actually covers. Exclusions, “wear and tear,” and “adjustment” clauses are common denial reasons. Before you buy, read the full contract—not just a brochure—and confirm who authorizes the work and who pays diagnostic fees. If a salesperson verbally promises “bumper-to-bumper,” ask them to show that phrase in the written contract. If it’s not in writing, it’s not enforceable.

(Serious Concern)

Negative reviewers of the New River location report delayed titles and registration, temporary tags expiring before plates arrive, and repeated trips to follow up on paperwork. In Arizona, buyers are entitled to timely processing through the MVD; failure to deliver title and registration in a reasonable period may trigger state consumer protections. Keep copies of all documents, track dates, and escalate quickly if your temp tag nears expiry. Ask the dealership to provide proof of submission to the MVD.

(Moderate Concern)

A recurring complaint is a lack of response to calls or emails, or promises to call back that are not kept. Some reviewers say issues were supposedly “ordered” or “approved,” only to learn later that parts never arrived or no appointment had been set. Create a paper trail: send follow-up emails summarizing phone calls and decisions, and ask for responses in writing. If you’ve experienced this at the New River store, add specifics in the comments to help others anticipate pitfalls.

(Moderate Concern)

Several buyers report discrepancies between advertised features and the unit delivered—missing options, swapped components, or conditions not as described. Screenshot the online listing and bring it to delivery; cross-check every feature during the walkthrough. If key features are missing, don’t sign until the discrepancy is resolved in writing with a quantified remedy (install, replace, or discount).

(Serious Concern)

RV recalls—axles, brakes, propane systems, tires, refrigerators, and battery systems—must be handled promptly. Some reviewers allege slow recall processing or a lack of proactive outreach. Before purchase, run the VIN through NHTSA’s database and ask the dealership to certify in writing that all open recalls have been addressed. If a safety defect emerges post-sale, report it to NHTSA and the manufacturer. You can start here: NHTSA recall lookup.

(Serious Concern)

Misrepresentation and deceptive practices. If advertising or sales claims regarding condition, features, or pricing are materially misleading, Arizona’s Consumer Fraud Act (A.R.S. § 44-1522) may apply. Consumers can report issues to the Arizona Attorney General. Start here: Arizona Attorney General – Consumer Protection.

(Moderate Concern)

Warranties and service contracts. The Federal Trade Commission’s Magnuson–Moss Warranty Act governs written warranties and prohibits deceptive warranty language. If you’re sold a service contract represented as blanket coverage, compare the brochure with the full contract and exclusions. Reference: FTC Guide to Federal Warranty Law.

(Serious Concern)

Titles and registration delays. Arizona requires timely transfer of title and registration. Prolonged delays can create legal risk for both buyer and dealer and may violate state consumer protection laws. Keep copies of temporary tags and escalation emails. If needed, file a complaint with AZ MVD and the AG’s office simultaneously.

(Moderate Concern)

Recall obligations and safety defects. Under federal law, manufacturers must remedy recall defects at no cost, and dealerships should not deliver a unit with an unrepaired safety recall. If you suspect a safety defect beyond a recall, file a report with NHTSA: Report a safety problem to NHTSA.

(Serious Concern)

Water intrusion and roof/caulk failures. Repeated reports of leaks can lead to structural rot, mold, electrical shorts, and compromised slide mechanisms. Once water damage sets in, repairs are expensive and time-consuming, and some policies exclude pre-existing moisture. Use a moisture meter at inspection and review roof sealant carefully.

(Serious Concern)

Brake, axle, and tire issues. Any vibration, uneven tire wear, heat at hubs, or braking anomalies can escalate into catastrophic failure while towing or driving. Confirm torque specs, alignment, and tire age; inspect for axle tags and verify recall history via NHTSA. Demand immediate remediation before travel.

(Serious Concern)

Propane system leaks and appliance failures. Faulty regulators, loose fittings, or misrouted lines are fire and explosion hazards. Ask your third-party inspector to perform a pressure drop test, soap-test connections, and verify safe operation of furnaces, water heaters, and refrigerators.

(Moderate Concern)

Electrical shorts and battery/charging problems. Miswired converters, undersized wiring, or poor crimps can cause nuisance trips, battery failure, or worse. Test GFCIs, check voltage under load, and verify the converter/inverter setup, especially if you plan to add solar. If you need help, search: RV Inspectors near me.

(Moderate Concern)

Slide-out alignment and seal wear. Binding slides strain motors and can tear seals, inviting water intrusion. Have the technician demonstrate slide operation at least three times during delivery, and verify proper seal compression.

(Serious Concern)

Refusal to allow third-party inspection. This is a major warning sign. Any reputable dealership should welcome a pre-purchase inspection. If told “insurance won’t allow it,” ask for written policy confirmation—and be prepared to walk.

(Serious Concern)

Mismatch between sales figures and finance paperwork. If the numbers change or extra products appear at signing, pause the deal and request corrections. Never sign under pressure “to hold this rate.”

(Moderate Concern)

“We’ll fix it after you take it home.” Most buyers who accept this promise report long waits. Keep the unit at the dealership until repairs are complete, or negotiate holdbacks in writing.

(Moderate Concern)

Unreturned calls and shifting timelines. If communication breaks down during the sale, expect worse after. Escalate early or reconsider the purchase.

(Moderate Concern)

Extended service contracts. These can be valuable for full-time travelers or complex motorized coaches, but many towable owners report denials for “maintenance-related” conditions. Evaluate cost versus the unit’s known reliability and your ability to self-repair. Confirm cancellation and refund terms in writing.

(Moderate Concern)

Environmental and appearance packages. Paint and fabric protections are often high margin. Ask for the material Safety Data Sheets (SDS), coverage term, and what’s excluded (bird droppings? tree sap? UV damage?). If terms are fuzzy, skip it.

(Moderate Concern)

Tire-and-wheel and roadside plans. Clarify per-incident caps, deductibles, and coverage for off-pavement use. Compare with your auto insurer’s roadside add-on and the manufacturer’s tire warranty.