Candy’s Campers- Scottsville, KY Exposed: Service delays, PDI misses & finance add-on pressure

(Serious Concern)

Regardless of dealership, your strongest leverage is before you sign. Arrange a professional, independent pre-delivery inspection (PDI) by a certified inspector who works for you—not the dealer. Use a simple search like RV Inspectors near me and book early so the inspection happens before paperwork. This step commonly surfaces roof penetrations that need reseal, plumbing leaks, uncalibrated slide mechanisms, furnace/AC faults, brake and bearing issues on trailers, or 12V wiring problems—items that can take months to fix if discovered after you take the unit home.

If a dealership declines to allow an independent inspection on-site prior to closing, that is a major red flag. Walk away. RV service backlogs are real; without leverage, you may be pushed to the back of the line after the sale and left canceling trips while your new RV sits in a queue. Schedule your inspection, require written confirmation that defects will be remedied before delivery, and authorize final payment only after repairs and re-inspection are complete. If you’ve had success with a local inspector near Scottsville, would you recommend them below?

(Serious Concern)

Many RV buyers report long waits for warranty and non-warranty repairs, including extended periods where the unit sits without updates. In the worst cases, campers lose an entire season to shop time. Consistent complaints describe difficulty getting status checks, repeated trips back for the same issue, and parts that either weren’t ordered promptly or were ordered incorrectly. This aligns with broader industry bottlenecks, but the practical impact is the same: missed vacations and additional costs such as storage, interest, and alternative lodging.

• Reviewers often note punch-list items identified at delivery that remained unresolved for weeks or months.
• Some feedback mentions service estimates missed by wide margins and irregular communication about revised timelines.
• Owners of towables report waiting for seals, fender skirts, slide toppers, or appliances; motorhome owners cite drivability or generator issues referred to other service centers.

Compare these reports with what you see by sorting reviews by lowest rating. Document dates, timelines, and the specific parts or systems referenced. Then plan your own “service contingency” (mobile tech options, warranty administrator contact details, and brand-authorized service alternatives).

(Serious Concern)

Several low-star reviews for the Scottsville store report defects present at delivery that should have been caught in a thorough PDI: water leaks, misadjusted slides, non-functioning outlets, propane leaks or regulator faults, misaligned doors, and cosmetic damage. The reality: many dealerships rush delivery under staffing constraints. If you depend on the dealer’s PDI alone, you risk inheriting factory defects that are far harder to remedy after you take possession.

• Bring blue painter’s tape and mark every cosmetic issue; photograph and document each item with the salesperson and service advisor present.
• Test every system under load: shore power, generator, 12V systems, slides, awnings, jacks/levelers, HVAC, appliances, water systems (city and pump), and seals. Stay at the dealership for hours, not minutes.
• Do not sign delivery paperwork until the “we owe” form lists each deficiency and a timeframe for completion.

Use investigative walkthroughs like those highlighted by Liz Amazing’s consumer checklists to structure your inspection. If you’ve had a good or bad delivery experience in Scottsville, leave specifics to help others.

(Moderate Concern)

Negative reviews often describe friction over whether an issue qualifies as a warrantable defect or “owner damage” (e.g., water intrusion framed as poor maintenance, batteries deemed “wear items,” or slide toppers labeled “adjustment” rather than defect). This dynamic is not unique to Candy’s Campers, but multiple Scottsville reviewers describe confusion and frustration navigating approvals.

• Ask for the warranty administrator’s name, the claim number, and the manufacturer’s written reason for denial. You are entitled to this documentation.
• Escalate to the brand’s factory customer service when you believe a denial contradicts published warranty terms.
• Where the dispute concerns safety or potential widespread defects, file reports with regulators (see links below).

(Serious Concern)

Several buyers report feeling pressured into pricey add-ons in finance—extended service contracts, paint/fabric protection, gap coverage, tire-and-wheel packages—and discovering higher-than-expected APRs compared with pre-approved credit union rates. Some reviewers say quoted monthly payments changed once fees and products were added.

• Arrive with an outside pre-approval so you can benchmark the APR and reject dealer markups.
• Refuse non-essential add-ons; require a “line-item delete” and confirm your out-the-door price before signing.
• Service contracts can be declined at purchase or canceled later within the policy’s free-look period; verify the cancellation terms now.

If the finance office insists that add-ons are required for approval, that’s a major warning sign. Likewise, if the price “won’t be honored” unless you finance in-house, re-evaluate the deal and consider walking.

(Moderate Concern)

Low-star reviews often reference trade-ins appraised lower than expected or a renegotiated offer at the last minute after a “re-inspection.” While market conditions and condition reports do drive values, last-minute changes pressure buyers into accepting less.

• Obtain multiple written offers (local dealers and instant-buy platforms) and bring your maintenance records and photos.
• Insist any change in trade value be documented with specific, verifiable condition issues and repair estimates.
• Be willing to walk away and sell your trade independently if the dealership cannot justify the delta.

(Moderate Concern)

A slice of negative reviews for the Scottsville location cite delayed paperwork—titles, plates, or promised due-bill items. Delays create practical issues: temporary tags expiring, financing interest accruing, and insurance complications if a title is not promptly transferred.

• Before you fund, ask for the title status (in-hand, floorplanned, or incoming) and standard timelines the store meets for Kentucky and out-of-state buyers.
• Track deliverables on a single due-bill with dates and staff initials. Escalate promptly if deadlines slip.
• If deadlines pass, send a dated, written notice demanding performance within a set period—and keep a copy.

(Serious Concern)

When consumers report repeated failures to repair substantial defects during warranty, or when safety-related defects are not addressed promptly, multiple laws and regulators may become relevant:

• Magnuson–Moss Warranty Act: Federal law governing written warranties. Dealers cannot disclaim implied warranties when a written warranty exists and must honor clear terms. Learn more at the FTC Businessperson’s Guide to Federal Warranty Law.
• FTC deceptive practices: Misrepresentations about coverage, required add-ons, or financing could violate Section 5 of the FTC Act. See the Federal Trade Commission.
• Vehicle safety defects and recalls: Safety-related defects should be reported to NHTSA. Search your VIN and known issues at NHTSA Recalls.
• Kentucky consumer protection: For title delays, non-delivery of contracted services, or deceptive sales practices, file with the Kentucky Attorney General – Consumer Protection.

Keep comprehensive records: dates, names, written estimates, emails, text messages, and photos/videos of defects. If you escalate, documentation is your case.

(Serious Concern)

Defects that slip past delivery or remain unresolved during service create real-world hazards and costs:

• Water intrusion: Unsealed roof, windows, or slide facias can lead to rot, mold, and electrical shorts. Minute leaks become structural repairs that are rarely warrantied after the first year if attributed to “maintenance.”
• Running gear faults: Improperly torqued lugs, misadjusted brakes, failing leaf springs, or frame flex can lead to tire blowouts or loss of control. Pre-trip inspections and an independent PDI are critical.
• Propane and electrical issues: LP leaks, faulty regulators, or 120V wiring errors are safety emergencies. Insist on documented gas and electrical system checks at delivery.
• Slide system failures: Misalignment, hydraulic leaks, or controller faults can trap slides in or out—stranding you and potentially damaging cabinetry or the slide box.
• HVAC and refrigeration defects: In summer heat or winter cold, non-functioning AC/furnace/fridge systems can destroy trip plans and risk food spoilage or health issues.

If a manufacturer recall exists, dealers should perform it promptly. You can independently monitor recalls and service bulletins using the NHTSA database by VIN. Delayed recall work can expose occupants and others on the road to unnecessary risk. If you encounter slow responses to safety-critical complaints, report them to NHTSA and the Kentucky AG.

(Moderate Concern)

• Request an out-the-door price in writing (unit price, doc fee, taxes, title/registration, and every add-on). No surprises at signing.
• Get a firm trade value in writing and clarify any conditions that would change it.
• Secure an outside finance pre-approval so you can compare rates and reject dealer markups.

(Serious Concern)

• Book a third-party inspection before delivery: find certified RV inspectors nearby. Attend the inspection if possible.
• Test every system for at least two hours on site; don’t rush. Make a “we owe” list for anything not fixed immediately.
• Hold back final payment until repairs are complete and re-verified. If the dealership refuses an independent PDI, walk.

(Moderate Concern)

• Ask for written estimates and ETAs. Schedule follow-ups. Confirm parts are ordered with part numbers noted in your file.
• For warranty disputes, get denial reasons in writing and escalate to the manufacturer with photos and inspector notes.
• If timelines slip without explanation, consider a mobile RV tech for triage and document everything for reimbursement claims.

(Moderate Concern)

Post-2020 demand surges resulted in higher production throughput and, in many cases, quality-control compromises across multiple manufacturers. Dealers, including regional stores like Candy’s Campers in Scottsville, report service backlogs tied to parts availability and staffing. None of this excuses poor communication or missed obligations, but it does explain why independent inspections and meticulous delivery-day testing are essential. The patterns you’ll see in low-star reviews—delays, repeat fixes, and communication gaps—are consistent with these pressures.

(Moderate Concern)

MSRP discounts vary widely by segment and the season, and finance offices often monetize with add-ons. If you’re shopping the Scottsville location, protect yourself by:

• Requesting a written “no add-on” quote and verifying the OTD number before you step into finance.
• Bringing your pre-approval and declining any product you have not vetted independently.
• Reviewing every form you sign; photograph your final buyer’s order and “we owe” list.

(Serious Concern)

• Get multiple quotes on the same unit from different dealers to keep pricing honest.
• Decline unnecessary upsells; if you want a service contract, shop third-party options with transparent coverage and deductible terms.
• Demand clarity on fees. Kentucky doc fees vary; refuse inflated charges without clear justification.

(Serious Concern)

• Schedule a certified inspector before you fund the deal: Search RV inspectors near you.
• Make repair completion a condition of sale. Require a re-inspection or a detailed sign-off from the inspector after fixes.
• If the dealership refuses pre-funding inspections, walk. There will be other RVs—and this choice may save your season.

(Moderate Concern)

• Ask for typical lead times for parts and average repair durations at this Scottsville shop. Write them down.
• Identify brand-authorized alternative service centers and reputable mobile RV technicians in south-central Kentucky for backup.
• For safety-related defects, escalate promptly to NHTSA and the manufacturer while the RV is in the shop.