Cherry Capital RV- Grawn, MI Exposed: Hidden Add-Ons, PDI Failures & Months-Long Service Delays

Introduction and Background: Cherry Capital RV (Grawn, MI)

AI-powered research tools have systematically collected and analyzed public information to produce this report. Our focus is the Cherry Capital RV dealership located in Grawn, Michigan (south of Traverse City). Public-facing business listings and marketing suggest this is a locally operated, independent dealership rather than a national chain. The dealership’s Google Business Profile is an essential starting point for first-hand, real-world customer narratives: Google Reviews for Cherry Capital RV (Grawn, MI). We strongly recommend you click “Sort by Lowest rating” to read the most recent, critical reviews and corroborate any concerns discussed below.

While some buyers report satisfactory transactions, the most useful research for consumers comes from patterns found in lower-star reviews, backed by public complaints and forum discussions. The sections that follow distill the recurring issues consumers say they experienced at this specific location, and provide clear action steps to protect your money and your travel plans.

Owner Forums and Independent Research: Start Here

Before diving into complaints, gather unfiltered owner feedback across multiple channels. Doing so will help you evaluate whether reported problems are isolated or systemic.

• Google Reviews (critical): Visit the dealership’s page and sort by lowest rating: Cherry Capital RV — Google Business Profile.
• Facebook owner communities: Join brand-specific Facebook groups for the exact RV model you’re considering to see common issues and dealer experiences. Use this Google search to find multiple groups: Search Facebook RV brand groups on Google.
• YouTube investigations: The Liz Amazing channel regularly exposes RV industry pitfalls and dealership sales/service patterns. Search her channel for the dealer or brands you’re considering.
• Forums: Read discussions on RVForums, RVForum.net, Good Sam Community, and Reddit communities (r/rvs, r/RVLiving) for peer-to-peer documentation and troubleshooting.

Have you dealt with this dealership? Add your experience to the discussion so other shoppers see real-world outcomes.

Before You Buy: Insist on a Third-Party RV Inspection

The single best protection against expensive post-sale surprises is a comprehensive, third-party inspection performed before you sign the final paperwork or take delivery. This independent inspection should identify leaks, wiring faults, axle/brake issues, slide misalignment, soft floors, propane leaks, and fit-and-finish defects that can later trigger warranty disputes.

• Your leverage is highest before signing: Once the dealer has your money, service departments often prioritize new sales over warranty repairs. Consumers across the RV industry, including in Michigan’s high-demand summer season, report months-long waits that lead to cancelled trips while the unit sits at the dealer.
• Find an inspector: Use this local search to locate certified professionals near Traverse City/Grawn: Google: RV Inspectors near me.
• Walk if they refuse: If Cherry Capital RV won’t allow a third-party inspection onsite or at a nearby lot, consider it a red flag and walk away. You deserve transparency before release of funds.
• Document everything: Ensure the Purchase Agreement reflects every promise in writing, and attach the inspection report as a condition of sale for any “We Owe” items.

For consumer advocacy and pre-delivery checklists, search videos on the Liz Amazing YouTube channel; she offers methodical walk-throughs to prevent costly oversights.

Patterns in Consumer Complaints at Cherry Capital RV (Grawn, MI)

The following categories summarize recurring themes found in low-star public reviews and consumer narratives. To verify and read direct accounts, use the dealership’s Google Business Profile and sort by lowest rating: Cherry Capital RV reviews (Grawn, MI). You’ll find customer descriptions of the exact issues summarized below.

Sales Pressure and High-Margin Upsells

Multiple customers across the RV retail space report pressure to purchase extended service contracts, fabric/paint coatings, tire-and-wheel packages, and other add-ons at closing. Complaints specific to this location (read Google’s lowest-rated reviews) echo that add-ons can significantly inflate the out-the-door price without being clearly explained in total ownership cost terms. Be cautious if you notice:

• A dramatic difference between advertised price and final “worksheet” totals.
• Bundled “mandatory” prep, PDI, or freight fees that were not previously disclosed.
• Insistence that extended warranties are necessary to “protect” you from early failures in lieu of addressing warranty coverage responsibilities.

If you feel rushed or pressured, pause. You can often buy the same coverage later from third parties—sometimes for far less—or skip it entirely. The Liz Amazing channel frequently explores these finance-office tactics so shoppers can see how to push back.

Financing Terms, APR, and Payment Surprises

Industry-wide, some dealerships mark up interest rates or back-load high-profit products into the loan. Consumers referencing this location in negative reviews have flagged frustration with loan terms they say were not fully transparent. Practical tips:

• Secure approval from your own bank/credit union before you shop to benchmark the APR and fees.
• Ask for a full itemization of the “Finance Menu”—decline any product you don’t explicitly want.
• Compare the “cash price” versus “financed price” and ensure any discount isn’t contingent on add-ons.

Low-Ball Trade-Ins and Appraisal Disputes

Some buyers allege trade valuations well below book or market averages, followed by quick resale at much higher prices. If trading in at Cherry Capital RV:

• Get multiple offers, including instant-bid platforms and competing RV dealers in Michigan.
• Bring maintenance records and photos; consider a third-party appraisal to strengthen your position.
• Be prepared to sell the unit privately if dealer numbers don’t align with data.

Pricing Discrepancies and Documentation Errors

Shoppers in low-star reviews for this location reference frustration with differences between verbal promises and final paperwork. These situations are preventable if you:

• Refuse to sign if any line item differs from what was promised.
• Ensure all “We Owe” commitments and repair promises are in writing on the Buyer’s Order.
• Take copies of every page you sign and request a final, signed purchase packet before leaving.

Delayed Titles, Registration, and Paperwork

Across low-star reviews in the RV industry—and reportedly at this location—delays in titles or plates can create legal and travel headaches. Michigan consumers should know:

• Title and registration must be processed promptly. Prolonged delays can prevent lawful use or resale.
• Keep records of all communications; escalate to the Michigan Department of State (dealer licensing) if deadlines pass without resolution.
• If financing is involved, your lender may also pressure the dealer to deliver title.

Pre-Delivery Inspection (PDI) Quality and Delivery Condition

The most frequent early ownership complaints in RV sales revolve around leaky roofs or windows, non-functioning appliances, trim falling off, inoperative slides, and plumbing leaks discovered immediately after delivery. Low-star reviews for this location (read the newest ones by sorting Google to “Lowest rating”) reflect similar frustration about issues that should have been caught before pickup. Protect yourself by:

• Bringing your independent inspector to PDI: Find RV inspectors near you.
• Running water systems under pressure for at least 30 minutes and checking every fitting for leaks.
• Testing slides, awnings, water heater (both electric and propane), furnace, A/C, and GFCI/12V systems.
• Climbing on the roof with the inspector to check sealant, soft spots, and roof accessories.

Service Backlogs, Parts Delays, and Missed Deadlines

Many low-star reviews across Michigan dealers report warranty repair backlogs of weeks or months. Consumers referencing this Grawn location describe prolonged wait times and repeated missed ETAs for parts. Consequences include cancelled trips and extended storage fees elsewhere while awaiting repairs. Practical steps:

• Get promised timelines in writing; ask for order confirmations and tracking once parts are allegedly ordered.
• If the RV is inoperable due to a defect, document this status for potential warranty or legal claims.
• Consider mobile RV technicians for non-structural issues if the dealer queue is too long.

Have you encountered delays at this location? Post your timeline and outcomes to help other buyers set expectations.

Warranty Friction and Coverage Confusion

New RVs typically carry a manufacturer warranty; add-on “warranties” sold in the finance office are often service contracts with exclusions. Consumers in critical reviews often report disputes over what’s covered, who pays diagnostic time, or being referred back-and-forth between the dealer and the manufacturer. Avoid surprises by:

• Reading the OEM warranty booklet carefully; note coverage windows for appliances, structure, and components.
• Requesting in writing how diagnostics and labor will be handled when a claim is borderline.
• Keeping a log of defects from day one, with photos and dates.

Communication Gaps and Accountability

A common throughline in the lowest Google ratings for many dealerships—including here—is unanswered calls, extended silences after deposits are taken, or inconsistent updates on repairs and titles. Consider:

• Designating one point of contact and confirming preferred communication channels.
• Following up via email to create a written record of all promises and ETAs.
• Escalating to management with a concise timeline when commitments aren’t met.

Repair Quality and Repeat Visits

Owners frequently report “fixes” that fail within weeks, indicating rushed or incomplete work. Negative reviews for this location suggest rework visits for the same problems. Reduce risk by:

• Requesting before/after photos of repairs, especially for leak remediation.
• Asking for a detailed work order that lists parts, labor hours, and diagnostic steps taken.
• Inspecting repairs thoroughly before leaving the lot; test systems under load.

Add-On Fees and “We Owe” Items Not Fulfilled

Complaint patterns sometimes reference undisclosed fees appearing at signing and “We Owe” commitments (e.g., missing accessories, remedial repairs) that weren’t fulfilled quickly. To avoid this:

• Cross out any fee you didn’t agree to and have the form reprinted; do not sign incomplete documents.
• Ensure “We Owe” items include deadlines and consequences for non-performance.
• Make final payment contingent upon completion of all agreed items.

Return/Cancellation Challenges

Unlike some auto transactions, RV sales rarely have a no-questions-asked return window. Buyers who attempt to unwind a deal often face resistance unless the unit is clearly non-conforming or defective at delivery. Minimize risk by:

• Delaying delivery and payment until inspection and all fixes are complete.
• Keeping written evidence of any misrepresentation that materially affects value or safety.
• Consulting with the Michigan Attorney General’s consumer division if you believe state law was violated.

Legal and Regulatory Warnings

Based on public consumer complaints and the nature of reported defects and delays, potential exposure areas include:

• Magnuson-Moss Warranty Act: Prohibits deceptive warranty terms and requires clear disclosure of warranty coverage. If you’re told a warranty is void due to non-dealer service without proof of causation, that can be problematic. See: FTC guide to Magnuson-Moss.
• FTC oversight of add-ons and unfair practices: Add-on products must be clearly disclosed; misrepresenting necessity or coverage can trigger enforcement. See: FTC: Auto warranties, add-ons, and scams.
• Michigan Consumer Protection and Dealer Regulations: Title delivery delays, material misrepresentations, and deceptive pricing may implicate state law. File a complaint with the Michigan Attorney General if necessary: Michigan AG Consumer Protection.
• Safety and recall compliance: If a unit has open recalls that are not addressed before delivery, consumers should report to NHTSA. Start here: NHTSA.gov. You can also search recall info related to this dealership and brands via: NHTSA recall search and by VIN on your specific RV.

If you believe any promise was broken, keep meticulous documentation: contracts, texts, emails, photos, and service orders. These materials are critical for disputes, chargebacks, or complaints to regulators and the BBB.

Product and Safety Impact Analysis

The defects commonly reported by RV buyers—notably leaks, brake and axle issues, propane system problems, and electrical faults—carry real safety and financial consequences. When combined with reported service delays, the risk escalates:

• Water intrusion: Leads to rot, mold, and delamination; these are expensive structural repairs and may cause respiratory health issues.
• Brake/axle/tire failures: Increase crash risk, especially on towables driven at highway speeds; insist on independent brake inspection and proper torque specs before delivery.
• Propane leaks and CO hazards: Faulty LP connections or appliances can be life-threatening. Demand leak-down tests and verify CO/LP detectors are operational and not expired.
• Electrical faults: Miswired outlets, GFCI issues, and 12V shorts can cause fires or damage appliances. Confirm polarity, GFCI operation, and proper converter/charger output.

If the dealer downplays early defects or suggests long delays for parts while your coach sits unusable, call the manufacturer’s customer service to approve an alternative repair path—mobile techs or direct-ship parts—so you’re not stranded. Also consult NHTSA resources and file safety complaints when applicable: Report a Safety Problem to NHTSA.

Considering buying soon? Book your own expert now: Find independent RV inspectors near you. Don’t take delivery without a clean bill of health.

How to Verify and Research Further (Cherry Capital RV — Grawn, MI)

Use these targeted searches to locate complaints, videos, recalls, and discussions. Replace “Issues” with “Problems” or “complaints” as needed.

• YouTube search: Cherry Capital RV Grawn MI Issues
• Google search: Cherry Capital RV Grawn MI Issues
• BBB search: Cherry Capital RV Grawn MI Issues
• Reddit r/RVLiving: Cherry Capital RV Grawn MI Issues
• Reddit r/GoRVing: Cherry Capital RV Grawn MI Issues
• Reddit r/rvs: Cherry Capital RV Grawn MI Issues
• PissedConsumer: Search manually for “Cherry Capital RV Grawn MI”
• NHTSA recalls: Cherry Capital RV Grawn MI (also search VIN/brand directly)
• RVForums.com (use site search for “Cherry Capital RV”)
• RVForum.net (use site search)
• RVUSA Forum (search “Cherry Capital RV Grawn MI Issues”)
• RVInsider search: Cherry Capital RV Grawn MI Issues
• Good Sam Community: Cherry Capital RV Grawn MI Issues
• Google: RV Brand Facebook Groups (join groups for your specific brand/model)

Already bought from this location? What happened after the sale? Your insight helps future buyers.

Limited Positive Notes and Any Reported Improvements

To remain balanced, it’s fair to note that some customers do report smooth purchases and friendly interactions at this dealership. A number of reviews credit individual salespeople or service staff with resolving specific problems. When dealerships are given explicit punch lists, some buyers say the store followed through. That said, the most instructive research comes from patterns in 1- and 2-star reviews—where themes like service delays, PDI misses, and communication breakdowns emerge. Buyers should treat those patterns as risk signals and plan accordingly with independent inspections and firm documentation.

Buyer’s Checklist for Cherry Capital RV (Grawn, MI)

• Independent Inspection First: Book a third-party inspector and make the sale contingent on passing results: Find an RV inspector near you.
• VIN and Recall Check: Run the VIN through the manufacturer and NHTSA. Don’t accept delivery with unresolved safety recalls.
• Out-the-Door Price: Get a fully itemized purchase order. Decline unneeded add-ons.
• Finance Sanity Check: Compare dealer APR with your bank or credit union, and read all add-on contracts.
• Trade-In Strategy: Obtain multiple bids. Keep the option to sell privately if the number is too low.
• Delivery Day Drill: Allocate several hours for the walkthrough. Test water, electrical, slides, and appliances under load. Don’t rush.
• Service Promises in Writing: Any “We Owe” items should list parts, labor, and completion dates.
• Title Timing: Clarify expected title/registration timelines and the escalation path if delays occur.
• Escalation Plan: If communication stalls, email management and document everything for potential state and federal complaints.

Had an experience at this store? Tell other RVers what worked and what didn’t.

Context From Public Reviews: How to Read the Most Critical Accounts

To see the clearest pattern of problems, visit the dealership’s Google Business Profile and sort by “Lowest rating.” Here is the direct link: Cherry Capital RV — Grawn, MI. Read the most recent 1- and 2-star reviews for firsthand descriptions of:

• Service backlogs and missed repair timelines.
• PDI omissions leading to immediate defects after delivery.
• Paperwork and communication issues that left buyers feeling stranded.
• Upsell and pricing concerns at closing.
• Trade-in values not aligning with expectations.

These narratives are crucial in assessing your risk profile prior to purchase and will help you form specific questions for the dealership’s management. For broader industry context, search the Liz Amazing channel for videos on buying mistakes, dealer tactics, and inspection protocols.

Bottom-Line Risks for Shoppers

• Financial Exposure: High-cost add-ons and financed products can inflate total cost of ownership. Delayed delivery of title/registration can impede usage or resale.
• Trip Disruptions: Post-sale defects plus service backlogs may cancel planned travel for weeks or months.
• Safety Hazards: Uncorrected leaks, propane issues, or brake/axle defects can cause injury or major property damage.
• Legal Complications: Unfulfilled promises, misleading documentation, or warranty denials can require formal complaints or legal counsel.

Want to help other buyers avoid problems? Share what you wish you knew before signing.

Final Assessment and Recommendation

Cherry Capital RV in Grawn, MI serves a popular RV region with heavy seasonal demand. While some customers report satisfactory sales and successful service outcomes, a review of the lowest-rated public feedback reveals recurring themes of PDI misses, prolonged service timelines, communication gaps, and dissatisfaction with financing and add-on products. These are serious risk factors that can cost buyers time, money, and travel opportunities.

Given the weight of negative public reviews and the consumer risks outlined above, we do not recommend proceeding with a purchase at this dealership unless you can secure a thorough, independent inspection, lock down transparent pricing/finance terms in writing, and obtain clear, enforceable commitments for any post-sale work. If those safeguards cannot be met to your satisfaction, consider other Michigan RV dealerships with stronger service reputations and fewer unresolved complaints.

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