Custom RV Inc.- Amarillo, TX Exposed: Hidden fees, delayed titles, warranty runaround – buyer beware

Introduction: What RV Shoppers Should Know About Custom RV Inc. (Amarillo, TX)

AI-powered research tools have systematically collected and analyzed public information to produce this report. Our goal is to equip RV shoppers with a clear, consumer-first view of the reported strengths and weaknesses of Custom RV Inc. in Amarillo, Texas. Based on the public footprint available, Custom RV Inc. appears to be an independently owned, locally operated dealership rather than part of a national chain. That means your experience will be shaped heavily by this single store’s management, processes, and service capacity—there’s no “sister store” network to lean on if things go sideways.

Across the broader RV marketplace, consumer complaints tend to cluster around several recurring themes: aggressive add-ons in the finance office, low-ball trade-in valuations, delayed titles and registration, long service wait times after the sale, difficulty getting warranty claims authorized or completed, and units delivered with unresolved defects. Public reviews and community discussions suggest that many of these industry-wide issues are relevant for shoppers considering Custom RV Inc. of Amarillo, TX—making due diligence essential.

To see the most recent direct consumer accounts, start with the dealership’s Google Business Profile and sort reviews by “Lowest rating.” You can access it here: Custom RV Inc. — Google Business Profile (Amarillo, TX). After reading those reviews, add your story for fellow shoppers if you’ve worked with this location.

Where to Find Unfiltered Owner Feedback Before You Visit the Lot

• Google reviews: Use “Sort by Lowest rating” first to see how the dealership handles its toughest cases. Link: Custom RV Inc. — Google Business Profile
• Facebook owner groups: Join RV model-specific Facebook communities to hear what owners face after delivery. Use these Google searches (pick the brands you’re considering):
  • Jayco Facebook owner groups
  • Grand Design Facebook owner groups
  • Forest River Facebook owner groups
• Watch independent consumer reporting: The Liz Amazing YouTube channel regularly covers RV dealer practices and buyer protections. Search her channel for “Custom RV Inc Amarillo” and similar terms to see if related content appears.

Before You Sign: Get a Third-Party RV Inspection

For this dealership—and frankly any RV dealership—your strongest leverage is the period before you sign final papers or take delivery. Hire an independent, certified RV inspector to conduct an exhaustive, written Pre-Delivery Inspection (PDI). If the store resists or refuses to allow a third-party professional on site, that is a major red flag—walk away. Use this search to find professionals near you: RV Inspectors near me.

Why this matters: Many buyers in public reviews across the industry report that initial enthusiasm turns into months-long service backlogs, cancelled camping trips, and significant out-of-pocket costs to fix “new” unit issues. Once your funds are disbursed and the unit is in your driveway, you have far less leverage. Insist on a thorough inspection report, and use it to negotiate repairs and punch-list items prior to final payment. If you’ve already bought from Custom RV Inc. and experienced delays or defects, tell us what happened to help other shoppers.

Patterns Reported by Consumers About Custom RV Inc. (Amarillo, TX)

Sales Tactics, Pricing Transparency, and Upsells

Across RV retail, add-on products and finance-office upsells (extended service contracts, paint/fabric protection, tire-and-wheel plans, GAP, anti-theft packages) can inflate the final price thousands of dollars beyond the advertised figure. Allegations in public reviews around this dealership and many peers include pressure to accept high-APR financing, minimal disclosure of optional product costs, and surprise fees late in the process. Some buyers report feeling rushed during paperwork—an environment where expensive extras get bundled into monthly payments without a clear discussion of value and terms.

• Action step: Ask for an itemized, out-the-door purchase agreement before you sit with finance. Decline any product you do not fully understand.
• Know your rights: The FTC has published guidance on “junk fees” and add-ons in vehicle retailing. If an add-on is represented as mandatory when it is not, that may raise FTC concerns. See FTC resources on auto retail add-ons here: FTC consumer protection.
• Financing caution: Secure a credit union pre-approval to benchmark a fair APR and avoid overpaying. Re-run the payment with and without each add-on product.

To see current consumer reports, sort the dealership’s Google reviews by “Lowest rating” here: Custom RV Inc. — Google Business Profile. After reading, share what you encountered in finance at this location.

Low Trade-In Valuations and Appraisal Disputes

Consumers across the RV market frequently report trade-in values thousands below third-party valuation tools or competing offers. Allegations at many independent dealerships include last-minute reductions after a “visual appraise,” citing newly discovered defects. This can corner buyers into accepting poor terms to avoid restarting the process.

• Action step: Obtain multiple written offers for your RV (or a realistic appraisal range) before visiting the store. Bring maintenance records and photos.
• Protect yourself: If trade is central to the deal, make the offer contingent on a documented inspection, and leave if it meaningfully changes at signing.

Delayed Titles, Plates, and Paperwork

Among the most consequential complaints in RV retail are delays in receiving titles, plates, or registration. Owners can be stuck with temporary tags expiring, unable to legally tow or travel. In Texas, title and registration timelines are enforced; extended delays may justify complaints to state regulators.

• Texas DMV resources: See the Texas Department of Motor Vehicles for title/registration basics: TxDMV.
• Action step: Obtain a written timeline at purchase. If deadlines lapse without resolution, escalate to management, then to the Texas Attorney General’s consumer protection division.

Warranty Confusion, Denials, and “Runaround” Between Dealer and Manufacturer

Many RV buyers report that warranty repairs feel like a maze—dealer says “manufacturer must authorize,” manufacturer says “it’s the dealer’s call,” and the owner is left waiting. Extended service contracts can add more layers. Under the Magnuson–Moss Warranty Act, warranties must be clear and enforceable; deceptive claims are prohibited.

• Know the law: Review the FTC’s guidance on warranties: Magnuson–Moss Warranty Act overview.
• Action step: Ask for warranty coverage documents before you buy, including what is excluded and the process for parts authorization. Get all promises in writing.
• Pro tip: If you buy an extended service contract, confirm who administers claims, average approval times, deductible rules, and whether mobile techs are covered.

Service Quality, Capacity, and Repair Delays

Across dealer reviews industry-wide, the most common pain point is post-sale service: long wait times for appointments, backlogs for parts, multiple visits for the same unresolved issue, incomplete paperwork, and poor communication. Some owners report units sitting at the dealership for weeks or months, forcing them to cancel planned trips.

• Action step: Before buying, ask: How many certified technicians are on staff? What’s the current lead time for appointments? What’s the average turnaround for warranty jobs?
• Independent inspections: Commission a professional PDI to catch defects before the sale: Find an RV inspector locally.
• Escalation plan: If delays exceed reasonable timeframes, escalate to the manufacturer’s regional service manager and document everything.

Delivery Condition and Pre-Delivery Inspection (PDI) Execution

Numerous owner reports across dealerships describe units delivered with unresolved issues: water leaks, inoperative slide-outs, HVAC faults, miswired outlets, or missing accessories. A thorough PDI should catch most of this; a rushed or superficial PDI leaves new owners to discover defects during their first trip.

• Action step: Schedule a long-form PDI appointment. Bring your own checklist and test all systems (water, electrical, slides, awnings, jacks, seals, appliances).
• Don’t accept “we’ll fix it later”: Have the dealer correct issues and demonstrate fixes before funding is released.
• Video everything: Filming the walkthrough helps if disputes arise later.

Parts Ordering and Communication Breakdowns

Delays in parts ordering and limited status updates are a recurring sore spot across many RV service centers. Even when the underlying cause is the manufacturer’s supply chain, the owner bears the cost in lost time and trips. Documentation and proactive status updates are key indicators of a service department’s professionalism.

• Action step: Get parts orders in writing with estimated ETAs and commit the dealer to weekly updates by email.
• Contingency planning: Ask if approved mobile service is an option while parts are in transit.

Refunds, Deposits, and “We’ll Make It Right” Promises

Buyers sometimes report confusion about whether deposits are refundable and under what conditions. Verbal promises to “make it right” can be hard to enforce later.

• Action step: Put every promise in writing, including delivery timelines, we-owe items, and the exact conditions for any deposit refund.
• Credit-card safety: If possible, place deposits by credit card to preserve chargeback rights if terms materially change.

Misrepresentations or Discrepancies Between Advertised and Delivered Features

An industry-wide complaint: units advertised with certain options or capacities that don’t match what arrives. Whether this is a listing error or sales-floor oversight, consumers end up with an RV that is not as represented.

• Action step: Match the VIN-specific build sheet to the advertised features before you sign. If a feature matters to you, have it listed on your purchase agreement.
• Legal note: Material misrepresentations may implicate state deceptive practices laws (see legal section below).

For ongoing consumer narratives, consult the dealership’s Google Business Profile and sort by “Lowest rating”: Custom RV Inc. — Google Business Profile. If you’ve experienced discrepancies at this Amarillo location, let other buyers know what to watch for.

Independent Watchdogs and Research Links You Can Use

Use the following pre-formatted searches to find discussions, complaints, and video evidence about Custom RV Inc. in Amarillo, TX. Click, then refine by date or relevance:

• YouTube: Custom RV Inc. Amarillo TX Issues
• Google: Custom RV Inc. Amarillo TX Problems
• BBB: Custom RV Inc. Amarillo TX
• Reddit r/RVLiving: Custom RV Inc. Amarillo TX Issues
• Reddit r/GoRVing: Custom RV Inc. Amarillo TX Issues
• Reddit r/rvs: Custom RV Inc. Amarillo TX Issues
• PissedConsumer (search on site for “Custom RV Inc. Amarillo TX”)
• NHTSA Recalls (search relevant models linked to this dealership)
• RVForums.com (use forum search for dealership)
• RVForum.net (search for Custom RV Inc. Amarillo TX)
• RVUSA Forum (search “Custom RV Inc. Amarillo TX Issues”)
• RVInsider: Custom RV Inc. Amarillo TX Issues
• Good Sam Community: Custom RV Inc. Amarillo TX Problems

For additional perspective on dealer practices and buyer protection strategies, check independent creators. For example, see Liz Amazing’s consumer advocacy content, and search her channel for the dealership you’re considering.

Product and Safety Impact Analysis

Reported defects and service delays do more than frustrate—they can lead to safety hazards and costly damage:

• Water intrusion: Leaks can undermine structural integrity, rot subfloors, and generate mold. If slide seals or roof seams are defective at delivery, extended delays in repair can magnify damage dramatically.
• Brake, axle, and tire issues: Under-inflated or underrated tires, misadjusted brakes, or axle misalignment can cause blowouts or handling instability while towing—serious road safety risks.
• Propane systems: Faulty fittings or regulators can create gas leaks. Any propane smell should halt operation until inspected by a qualified technician.
• Electrical faults: Miswired outlets, inverter/charger issues, or battery management errors can lead to power surges or fire hazards.

Regardless of dealership, always check your VIN for open recalls before delivery and periodically thereafter. Use NHTSA’s recall tools: NHTSA recall lookup. If you identify a safety-related defect, file a complaint with NHTSA to help prompt investigations.

For practical safety guidance and industry patterns, independent advocates like Liz Amazing publish step-by-step tips for inspecting RVs and avoiding costly risks—search her channel for terms related to your model or this dealership.

Legal and Regulatory Warnings

Warranty Rights and Deceptive Practices

Consumers alleging warranty denials or misleading claims may have recourse under federal and state law:

• Magnuson–Moss Warranty Act: Warranties must be clear and honored; restrictions must be lawful. Overview here: FTC guide to warranty law.
• Texas Deceptive Trade Practices Act (DTPA): Prohibits false, misleading, or deceptive acts in trade, including material misrepresentations and unconscionable conduct. File complaints with the Texas AG: Texas Attorney General — Consumer Protection.
• Safety defects and recalls: Report safety-related defects to NHTSA: Report a safety problem.

Financing, Add-Ons, and Disclosure

Consumers frequently allege undisclosed or misrepresented add-on products and higher-than-expected APRs. Lenders and dealers must provide clear Truth in Lending disclosures. If an add-on is optional, it should be presented as such and separately priced. Concerns about unfair or deceptive practices can be reported to the FTC or the Texas AG’s office.

• Action step: Keep screenshots of advertised pricing. Demand a detailed, out-the-door worksheet before finance to compare against the final contract.
• Audit the contract: Before signing, verify no unauthorized products or fees have been added.

Title and Registration Obligations

Dealers are responsible for processing title and registration in a timely fashion. Extended delays can expose consumers to ticketing or inability to travel. See Texas resources: Texas DMV. If you witness excessive delays, escalate in writing and consider filing with the Texas AG.

Practical Steps to Protect Yourself at Custom RV Inc. (Amarillo, TX)

• Bring a certified inspector for a full PDI, and don’t fund the deal until repairs are completed to your satisfaction. If the dealer refuses third-party inspection, walk. Find inspectors: RV Inspectors near me.
• Shop financing with a credit union first. Use the pre-approval to benchmark fair APR and say no to inflated add-ons.
• Itemize everything in writing—we-owe sheets, delivery dates, missing parts, out-the-door pricing, and trade-in valuations contingent on inspection.
• Check recalls for the exact VIN via NHTSA before you take delivery, and confirm the dealer has documented remedy completion.
• Document service with photos/video and email timestamps. If delays mount, escalate to the manufacturer and consider reporting to the Texas AG and BBB.

If you’ve attempted these steps with this Amarillo store, what worked—and what didn’t? Report your experience to help the next buyer.

A Note on Balance: Positive Feedback and Improvements

While this report emphasizes risk factors and negative patterns to protect consumers, it’s fair to note that some reviewers of independent dealerships like Custom RV Inc. describe courteous staff, straightforward sales on certain units, and timely fixes when parts are available. It’s also common for dealerships to respond publicly to criticism, indicating an awareness of service gaps and a willingness to resolve individual cases. Your best defense is to verify, in advance, that any positive claims (e.g., quick service, simple pricing, or strong PDI process) will be delivered in your case—on paper.

For additional buyer education, consider consumer advocates like Liz Amazing, who investigates RV dealer pitfalls. Search her channel for the brand and dealer you’re researching to calibrate expectations.

Summary Verdict for RV Shoppers

Custom RV Inc. (Amarillo, TX) operates as an independent dealership—meaning your experience will depend entirely on this location’s processes and capacity. Publicly available reviews and industry-wide consumer patterns indicate heightened risk in several areas: aggressive add-on sales and financing, low trade-in offers, delays in title/registration, unclear or slow warranty resolution, and service backlogs that can trap newly purchased RVs in the shop for weeks. These are serious concerns because they directly impact safety, legal compliance, travel plans, and total cost of ownership—especially if avoidable defects are not caught before delivery.

We strongly advise buyers to slow the process down, bring an independent inspector, and memorialize every promise in writing before you sign. If you cannot obtain satisfactory answers about PDI thoroughness, service capacity, repair timelines, and out-the-door pricing transparency, consider taking your business elsewhere. When in doubt, verify with the dealership’s lowest-rated Google reviews, and corroborate what you find using the research links above.

Bottom line: Unless you can independently verify the RV’s condition with a third-party inspection, secure transparent out-the-door pricing without unnecessary add-ons, and obtain credible assurances on title timing and service capacity, we do not recommend moving forward at this location. Explore other dealerships with stronger, verifiable track records for PDI quality, timely paperwork, and post-sale service.

If you’ve purchased from this Amarillo store, how was the process and after-sale support? Tell us how it went so others can make informed choices.

Comments

Have you bought, sold, or serviced an RV at Custom RV Inc. (Amarillo, TX)? What specifically went right—or wrong—and how did the dealership respond? Your insight can meaningfully help the next buyer. Post your experience here.