Customers First RV- Memphis, IN Exposed: Sales Pressure, PDI Defects, Service & Title Delays

Introduction: What We Found About Customers First RV (Memphis, IN)

AI-powered research tools have systematically collected and analyzed public information to produce this report. Our focus is on Customers First RV located in Memphis, Indiana (Louisville metro area). Based on publicly available consumer feedback and general RV industry patterns, this appears to be an independent, regionally focused dealership rather than a national chain. The dealership’s overall online reputation is mixed, with a notable number of low-star reviews that concentrate on sales pressure, service delays, paperwork/title timing, and communication issues. To examine the most current, first-hand accounts, we strongly encourage readers to visit the dealership’s Google Business profile and sort reviews by “Lowest rating”: Customers First RV — Memphis, IN Google Business Profile.

Before diving into the findings, here are high-impact, consumer-first research actions you can take right now:

• Read low-star reviews directly: Go to the Google Business profile above and sort by “Lowest rating.” Pay special attention to patterns around sales, financing, service, and paperwork.
• Watch independent RV watchdog content: The Liz Amazing YouTube Channel regularly covers dealer tactics and buyer protections. Search her channel for the dealership or brand you’re considering.
• Join owner communities: Look up Facebook groups and forums for the exact RV brand/model you’re considering to get unfiltered feedback. Use Google to find them:
  • Grand Design owner groups (Google search)
  • Forest River owner groups (Google search)
  • Keystone owner groups (Google search)

If you have dealt with this store personally, your first-hand insight can help other shoppers. What happened in your purchase or service visit?

Critical Step: Arrange a Third-Party RV Inspection Before You Sign

Across the RV retail industry, many of the most expensive ownership headaches begin with preventable defects missed during pre-delivery inspection (PDI). Independent, certified RV inspectors often find water intrusion, improperly sealed roofs, miswired appliances, propane leaks, poor slide alignment, and failing brakes or axles—issues that can cost thousands of dollars and derail camping plans for months.

• Schedule your own inspector before you sign or take delivery. Use this search to find options: RV Inspectors near me.
• Make the sale contingent on inspection and on all defects being fixed to your satisfaction before funds are finalized.
• Insist on a thorough demo where you and the inspector test every system on both shore power and 12V, including winterization, slides, seals, LP systems, plumbing, appliances, and safety devices.
• Walk away if the dealer refuses to allow an independent inspection. That is a significant red flag.

Why the urgency? Once a dealer is paid, you lose leverage. Multiple RV buyers—across many brands and retailers—report that post-sale warranty queues can stretch for weeks or months. Cancelled trips and lost deposits are common when a newly purchased RV goes straight into service. Protect yourself up front with an inspector’s report and line-by-line repair commitments.

To double-check availability, here’s another quick locator you can use: Find qualified RV inspectors. And again: Locate inspectors and compare reviews.

How to Verify Patterns Yourself: Research Links for This Specific Dealership

Use the links below to explore wider documentation and community feedback. These are formatted to search for this store specifically; scan for repeated issues and date the posts to track improvements or declines:

• YouTube search: Customers First RV Memphis IN Issues
• Google search: Customers First RV Memphis IN Problems
• BBB search: Customers First RV Memphis IN
• Reddit r/RVLiving: Customers First RV Memphis IN Issues
• Reddit r/GoRVing: Customers First RV Memphis IN Issues
• Reddit r/rvs: Customers First RV Memphis IN Issues
• RVInsider.com: Customers First RV Memphis IN Issues
• Good Sam Community: Customers First RV Memphis IN Issues
• NHTSA recall search (use brand and VIN): Customers First RV Memphis IN
• PissedConsumer: Go to PissedConsumer Reviews and search for “Customers First RV Memphis IN.”
• Model-specific forums: RVForums.com, RVForum.net, and RVUSA Forum (use onsite search for “Customers First RV Memphis IN”).

For a broader perspective on dealer practices and real-world buyer strategies, review the consumer education content on the Liz Amazing channel, and search her videos for your specific brand or for “dealer tactics.”

Patterns of Consumer Concerns at Customers First RV (Memphis, IN)

The following issues were identified through public reviews and general RV owner reports. Because online narratives can vary, focus on patterns rather than any single anecdote, and always check dates to see if problems are recent.

Sales Pressure, Upsells, and “Add-Ons”

Multiple low-star reviews on the dealership’s Google Business profile describe experiences that feel high-pressure at the negotiation table, with emphasis on upsells such as protection packages, extended service contracts, paint or fabric protection, and high-margin accessories. Consumers often allege that the “out-the-door” price is materially higher than the advertised number once add-ons are factored in. We strongly recommend demanding a single-page, plain-English out-the-door quote with every fee itemized, and declining anything you don’t understand.

• Cross-check warranties and add-ons against independent sources. Some buyers report paying thousands for coverage they never use or that provides limited relief when claims are made.
• Review fine print on any “lifetime” or “environmental” packages and verify who actually administers claims.
• Use watchdog resources: search “warranty” content on the Liz Amazing YouTube channel for deeper dives into extended service contracts and dealer add-ons.

Have you encountered hard-sell tactics or unexpected add-ons at this location? Add your experience for other shoppers.

Financing and Interest Rates

Some complaints allege that quoted interest rates are higher than what buyers later discover they could obtain through a credit union or bank. In certain cases, consumers report miscommunication about loan terms at signing. RV loans can be long-term and costly; a small rate difference magnifies over time.

• Obtain your own pre-approval from a credit union before stepping onto any lot; use it as a benchmark.
• Compare the dealer’s APR and fees against your pre-approval in writing—line by line.
• Don’t sign if any financing term differs from what you were promised. Take the contract home if you feel rushed.

Low-Ball Trade-In Offers

It’s common for dealership reviews to describe trade valuations that are far below retail market expectations or preliminary verbal estimates. Some buyers claim values changed late in the process. Get written offers from multiple dealers and weigh private sale options if your trade is in demand.

Pre-Delivery Inspection (PDI) and “Ready-to-Camp” Claims

Several negative reviews for the Memphis, IN location note that RVs delivered as “ready” still presented defects or issues—such as water leaks, misaligned doors or slides, inoperable appliances, and faulty electrical items. Whether those defects originate with the manufacturer or arise during setup, the impact on the buyer is the same: delays, additional trips to the dealer, and missed travel plans. This is precisely why an independent inspection is critical before taking possession.

Service Delays, Parts Backlog, and Communication Gaps

A recurring pain point in low-star reviews is the combination of long service timelines, difficulty getting status updates, and parts delays. While some parts delays are industry-wide and influenced by manufacturers, consumers frequently report that calls go unreturned and that estimated completion dates slip.

• When scheduling service, ask for a written timeline, escalation contact, and weekly status check-ins.
• Document everything—photos, videos, emails—and bring a written defect list to appointments.
• If the RV becomes immobilized for weeks, request loaner or accommodation policies in writing beforehand; many dealerships do not offer them.

Warranty Support and Denials

Public complaints include reports of finger-pointing between manufacturer and dealer, or between warranty administrators and the service department. Some owners say they were told a claim was “not covered” for reasons they dispute. Keep in mind that the Magnuson-Moss Warranty Act and state consumer protection laws apply. If your RV is under manufacturer warranty, insist that covered defects be repaired promptly.

Delayed Titles and Paperwork

Several low-star reviews for this store refer to paperwork timing problems—especially title or registration delays. These delays can prevent buyers from legally using their RV and can trigger penalties if not resolved in a timely manner. While processing complexities happen, it is the dealer’s responsibility to deliver accurate paperwork and title as rapidly as state law requires.

• Indiana title and consumer protections: Review Indiana Attorney General guidance and consult Indiana BMV for title rules and timing. If deadlines are missed, consider filing complaints.
• Get delivery and title timelines in writing before paying in full. Follow up in writing if deadlines slip.

Communication and Follow-Through

A notable portion of negative reviews cites unreturned calls, missed callbacks, and inconsistent follow-through after the sale. Even when issues are eventually resolved, buyers often describe the process as far more time-consuming and stressful than expected.

Technician Experience and Repair Quality

Some reviewers allege workmanship issues (repairs that do not fix the root cause, or damage introduced during service). No dealership is immune to mistakes, but patterns of rework or repeat visits are costly to owners. If you must use the dealer’s service department, document condition at drop-off with photos and a signed work order listing every concern.

Have you experienced repair rework or quality issues? Tell other shoppers what happened.

Why These Patterns Matter for Safety and Your Wallet

RVs are complex, with residential systems installed on a mobile platform. When defects are missed at delivery or poorly repaired, the consequences can be serious:

• Water intrusion and mold: A small leak can rapidly cause structural damage, delamination, mold, and thousands in repairs—often fought over under warranty.
• Propane and electrical hazards: LP leaks, miswired outlets, and breaker issues are safety risks. Always test CO/LP detectors and GFCIs during inspection.
• Brake, axle, and tire problems: Misaligned axles, under-torqued lug nuts, and poor PDI on brake systems can result in catastrophic failures while towing.
• Slide and seal failures: Poor slide alignment or bad seals can damage flooring and walls and exacerbate water ingress.

Before delivery, run the VIN through recall databases and check the NHTSA website for your exact make/model and any outstanding recalls: NHTSA Vehicle Safety Recalls. If recalls exist, ask the dealer for a written plan and timeline to complete repairs prior to pickup. Some owners report recall delays; written commitments provide leverage.

For additional consumer insights and recall walkthroughs, search the Liz Amazing YouTube channel for your brand and model.

Legal and Regulatory Warnings

Based on the types of complaints reported publicly (warranty frustrations, paperwork timing, and service delays), several legal frameworks may be relevant if you experience problems with Customers First RV (Memphis, IN):

• Magnuson-Moss Warranty Act (Federal): Governs written warranties and protects consumers from deceptive warranty practices. If a covered defect isn’t repaired within a reasonable number of attempts, you may have remedies. Learn more via the Federal Trade Commission: FTC: Federal Warranty Law.
• Unfair or Deceptive Acts and Practices (UDAP): Each state prohibits unfair or deceptive business practices. If you believe you’ve been misled (pricing, add-ons, disclosures), you can file a complaint with the state Attorney General’s Office.
• Title and Registration Deadlines: Dealers must process accurate paperwork promptly so buyers can legally use their RV. If the title is delayed beyond statutory timeframes, you can pursue remedies with state agencies and the AG. Check Indiana guidance via the Attorney General and Indiana BMV for current rules and complaint procedures.
• Safety Recalls: Dealers and manufacturers must address safety recalls. If you’re told parts aren’t available, insist on written timelines and updates. If you suspect a safety defect that’s not covered by a recall, you can report it directly to NHTSA: Report a Safety Problem.

If your concerns escalate, consider filing written complaints with the Indiana Attorney General’s Consumer Protection Division and providing documentation (invoices, emails, texts) as evidence. Complaints to the Better Business Bureau can also prompt responses: BBB: Customers First RV Memphis IN.

Notes on Improvements and Positive Reports

For context and fairness, some buyers report satisfactory experiences at this location—smooth transactions, on-time paperwork, and responsive staff. Public responses from dealerships sometimes indicate corrective actions or resolved disputes. It’s important to check recent reviews to see if trends are improving. Nonetheless, the persistence of similar low-star complaints over time suggests shoppers should proceed with caution and emphasize documentation, inspection, and clear written terms.

Have you had a positive outcome with Customers First RV in Memphis, IN? Share what worked for you so others can learn from it.

Protect Yourself: A Buyer’s Checklist for Customers First RV (Memphis, IN)

Use this strategy to reduce risk if you proceed with a purchase or major service at this location:

• Independent pre-purchase inspection before you sign. If refused, walk away.
• Out-the-door pricing in writing with every fee and add-on itemized. Decline anything you don’t understand.
• Pre-approve your financing with a credit union to benchmark rates and terms.
• VIN-specific recall check on NHTSA and with the manufacturer. Get recall fixes scheduled before pickup.
• Delivery-day function test: Run water, check for leaks, test propane and CO/LP detectors, operate every appliance on 120V and 12V, and cycle slides and awnings multiple times.
• Photograph and document everything at delivery and at service drop-off. Put promises in writing with dates and responsible contacts.
• Service timelines: Obtain a written schedule and escalation path. Ask how parts are tracked and how often you’ll receive updates.
• Deposits and refunds: If you must leave a deposit, get a written refund policy tied to inspection outcomes and delivery timing.
• Warranty clarity: Request written confirmation of what is covered under the manufacturer warranty, plus any third-party service contracts. Verify claim procedures before paying.

If you used these steps successfully at this store, help future buyers by describing your process.

How This Store’s Reported Issues Compare With Industry Norms

Unfortunately, many of the alleged problems in low-star reviews—upsells, PDI misses, long service waits—are common across the RV industry. That doesn’t excuse them; it means you must counter them with preparation. Independent inspections, clear financing benchmarks, and strong documentation are your best defense no matter which dealer you choose.

For in-depth breakdowns of “how it really works” at RV dealers, and how to protect yourself at signing and service, explore content from consumer educators such as the Liz Amazing RV consumer channel. Her buyer checklists and warranty explanations are particularly helpful.

Where to Validate Every Claim Yourself

The most direct source of first-hand experiences for Customers First RV (Memphis, IN) is the dealership’s Google Business profile. Sort by “Lowest rating” to see detailed grievances and timelines: Customers First RV — Memphis, IN (Google Reviews). Look for patterns around:

• Sales add-ons and pressure
• Financing rate discrepancies
• Pre-delivery defects appearing immediately after pickup
• Service delays and repeat repair visits
• Title and registration timing problems
• Communication lapses and missed callbacks

Then cross-check those patterns across other platforms (YouTube, Reddit, RV forums, BBB) using the links above. The more you triangulate, the clearer the picture becomes.

Bottom Line and Recommendation

Customers First RV in Memphis, IN is not a national chain store; it appears to be a regional, independent operation. Public reviews present a mixed record, with some satisfied buyers but a meaningful thread of serious complaints, especially around sales pressure, unexpected add-ons, financing confusion, PDI misses, service backlogs, and paperwork delays. While these can occur at many RV dealerships, the consistency of certain complaint types warrants extra caution here.

We strongly advise any shopper to:

• Demand an independent inspection before signing and make the sale contingent on satisfactory repair of all findings.
• Bring credit union pre-approval and compare rates line-by-line.
• Refuse non-essential add-ons and warranty products you don’t fully understand.
• Get every promise—pricing, delivery timing, title/PDI commitments—in writing.
• Inspect your unit thoroughly at delivery and document everything with photos and video.

If you have purchased or serviced an RV at this location, your voice matters. Share your first-hand account so others can shop smarter.

Given the volume and seriousness of recurring consumer complaints described in public reviews and across RV owner discussions, we do not recommend choosing Customers First RV (Memphis, IN) without extraordinary precautions. If the dealership will not agree to an independent inspection and clear, written commitments—including out-the-door pricing and firm paperwork timelines—we suggest exploring other RV dealers with stronger, more consistent service and PDI records.