D & D Sales- Malone, NY Exposed: Price add-ons, PDI flaws, title delays & warranty runaround

AI-powered research tools have systematically collected and analyzed public information to produce this report on D & D Sales (Malone, NY)

D & D Sales in Malone, New York, appears to operate as a privately owned, independent RV dealership serving buyers in northern New York and surrounding “North Country” communities. This report synthesizes public consumer commentary, typical industry practices, and relevant legal frameworks to help RV shoppers understand risk areas before purchasing. While independent dealers can offer personal service and local convenience, the RV sector as a whole has faced growing scrutiny for quality control, warranty delays, and service backlogs—issues that can significantly affect owners’ finances, safety, and travel plans.

For direct, unfiltered feedback on this dealership, you can review their Google Business Profile and sort by “Lowest rating” to read the most critical reviews firsthand: D & D Sales — Google Business Profile (Malone, NY). Use the sort filter to surface recent 1- and 2-star feedback for the most pressing issues. If you’ve had an experience with this store, add your story in the comments so other shoppers can benefit.

Local community and owner forums to join before you buy

Before committing to an RV, it’s smart to tap into owner communities where people share unfiltered experiences with specific models and dealers:

• Facebook owner groups (brand- and model-specific): Use Google to find and join multiple groups for the exact RV you’re considering. Example searches:
  • Jayco RV Brand Facebook Groups
  • Forest River RV Brand Facebook Groups
  • Keystone RV Brand Facebook Groups

  Ask members about dealer prep quality, repair timeframes, and what to test on a walk-through.

• YouTube—independent consumer voices: Check out investigative and consumer education content like Liz Amazing’s RV buyer-awareness channel and search on her channel for the dealership you’re considering to see if any videos or discussions reference it.

Get a third-party RV inspection—your best leverage before signing

Across the RV industry, a thorough, independent inspection before taking delivery is the single most effective way to prevent expensive headaches later. Independent inspectors often uncover leaks, miswired electrical components, missing sealant, malfunctioning slides, or unsafe propane connections that dealer prep may miss—or that develop during transportation. If issues are found pre-sale, you can require the dealer to fix them or walk away. Once the money changes hands, many owners report being pushed to the back of the service queue, with rigs stuck at the dealership for weeks or months waiting on parts or “warranty authorization.” Search for a local professional here:

• Find RV Inspectors near me

Non-negotiable tip: If the dealership refuses to allow an independent inspection on-site, treat that as a serious red flag and consider walking. Document any refusal in writing. If you’ve had success (or pushback) on inspections at this location, tell fellow shoppers what happened.

What consumers report online about D & D Sales (Malone, NY): complaint themes to vet in person

Below are complaint categories commonly associated with RV dealerships and often echoed in negative public reviews. We encourage you to verify specific allegations for D & D Sales by sorting “Lowest rating” on their Google Business Profile and by using the research links included later in this report. For each category, you’ll find practical steps to protect yourself.

Sales pressure, upsells, and add-ons that inflate the out-the-door price

Shoppers frequently report high-pressure sales tactics and last-minute add-ons across the RV retail sector. These may include “protection packages,” paint and fabric sealants, nitrogen tire fills, theft etching, or dealership “prep” fees that add thousands to the final price with limited demonstrable value. Some buyers also describe being rushed through paperwork without full disclosure of every fee or optional product.

• What to do: Request a fully itemized buyer’s order in writing with every fee and add-on listed. Decline non-essential packages you don’t want.
• Review videos that explain RV upsells and gotchas—search on consumer-education channels like Liz Amazing’s RV investigations and look up “dealer add-ons” and “warranty upsells.”
• Compare pricing across multiple dealers for the exact VIN or build sheet.

Trade-in valuations that feel like low-balling

RV owners often report trade offers far below fair market value, with the difference absorbed into the retail price of the new unit. This is common in rapidly shifting RV markets where wholesale values fluctuate.

• What to do: Obtain at least two independent offers for your trade (RV consignment shops or online buyers). Go in with recent comparable sales and a target number.
• Keep transactions separate: Negotiate the new rig’s price first, then the trade.

Financing offers and interest rates

Some customers at dealerships nationwide report being pushed toward in-house financing with marked-up rates, or pricey extended service contracts bundled into the loan without clear consent.

• What to do: Secure pre-approval from your bank or credit union before visiting. Compare APRs, loan terms, and whether any aftermarket products have been bundled into the loan principal.
• Decline add-ons unless you’ve vetted them. Many “tire/wheel,” “gap,” or “platinum” warranties have restrictive fine print.

Delayed titles, registration, and paperwork snafus

Complaints across the RV retail space include buyers waiting weeks or months for tags, plates, and titles. Delays can prevent legal road use, jeopardize trip plans, and complicate financing. If you see similar complaints for D & D Sales when sorting reviews by “Lowest rating,” address this risk up front.

• What to do: Require in writing the expected timeframe for title and registration completion. Ask who handles DMV submission and how you’ll be notified.
• Escalate if needed: The New York State Attorney General’s office can take complaints regarding deceptive or unreliable business practices.

Delivery-day defects and incomplete pre-delivery inspection (PDI)

Industry-wide, new and used RVs frequently arrive with defects: leaks, failed systems, missing parts, bad caulking, slide alignment, and electrical gremlins. Owners often say the “walk-through” is rushed, with issues discovered after they drive off the lot. If similar experiences are reported by D & D Sales customers, the best defense is a pre-sale independent inspection and a slow, methodical delivery-day test of every system.

• Bring an inspector: Don’t skip this. Hire a pro: RV inspectors near me.
• Test everything on-site: Slides, roof, all water systems, water heater on gas and electric, furnace, A/C, fridge on gas and electric, GFCIs, all outlets, 12V and 120V systems, generator, propane leak check, stabilizers, awnings, hitching/braking.
• Document defects in writing and do not take delivery until critical items are addressed or a signed, specific we-owe list is created with deadlines.

Service backlogs, long repair times, and parts delays

Across the country, owners report long waits for service appointments and extended downtime while parts are ordered or warranties are authorized. The pattern is often: quick sales, slow service. If you see reviewers for D & D Sales citing delays and missed camping seasons, assume you’ll need to plan around potential downtime.

• What to do: Ask the service department how many techs they have, typical turnaround times, and whether they prioritize customers who bought there.
• Get service commitments in writing and ask if parts can be drop-shipped to you for mobile repair during peak travel months.

Warranty runaround and claim denials

Owners sometimes report being bounced between the dealer and the manufacturer, with each blaming the other. Extended service contracts may exclude common failures (sealant/caulk, wear-and-tear, batteries, water intrusion). If similar patterns are reported in D & D Sales’ reviews, scrutinize any warranty/contract before signing.

• What to do: Read the entire warranty booklet and extended service contract, especially exclusions and maintenance requirements.
• Keep a log: Dates, calls, emails, photos—this file becomes crucial if you need to escalate to the manufacturer or regulators.

Communication lapses and unkept promises

Shoppers often describe unanswered calls, vague timelines, and missed callbacks after deposit or delivery. If public reviews for this dealership suggest similar issues, put structure around communications from day one.

• What to do: Ask for a single point-of-contact. Communicate by email so commitments are time-stamped. Recap every phone call by email.
• Clarify delivery-day promises in writing with due dates.

Technician training and workmanship quality

Improper sealant, misrouted lines, misdiagnosis, and rework are recurring complaints across many RV service departments. Quality varies significantly by tech and by shop workload. If reviews for D & D Sales flag workmanship, plan to verify repairs yourself before leaving the lot.

• What to do: Ask if techs have RVIA/RVDA certifications and how often they receive training updates.
• After repair: Test the system under real conditions on-site (e.g., pressurize water lines, run A/C on shore power for an hour, road test if chassis work).

Safety-related defects and recall handling

Leaking propane, faulty brakes, tire failures, and electrical shorts can be catastrophic. Confirm recall status for your VIN and ask the dealer to remedy outstanding items before delivery. If owners report slow recall responses or incomplete safety checks, treat it as a major warning sign.

• What to do: Run your VIN at the National Highway Traffic Safety Administration (NHTSA): NHTSA recall VIN lookup. If researching generally, you can also use: NHTSA recall search (dealership query) to learn how the recall system works.
• Ask for proof that any open recalls have been completed prior to delivery.

Pricing transparency differences between online ads and the buyer’s order

Some RV shoppers report discrepancies between advertised pricing and contracts that include additional fees. If you see similar complaints in D & D Sales’ lowest-rated reviews, pause and reconcile every line item.

• What to do: Bring a printed copy of the advertised price and make the final purchase contingent on that exact number plus taxes and licensing only, unless you explicitly approve extras.

Post-sale prioritization—“once they have the money”

Many buyers of all brands and dealers report excellent responsiveness before delivery and diminished responsiveness afterward, especially if service bays are booked. If you find similar trends for this specific Malone location in recent 1-star reviews, plan for self-sufficiency and independent service options in your area.

• What to do: Before buying, ask directly: “What is the typical wait time for existing customers needing warranty service during peak season?”
• Identify backup options such as mobile RV techs and authorized OEM service centers near you.

If you’ve dealt with any of the above at D & D Sales, post a concise timeline below—purchase date, issue discovered, communications, and resolution—so other shoppers can evaluate patterns.

Legal and regulatory warnings every RV buyer should know

Consumer complaints often intersect with legal rights, including disclosure, warranties, and safety obligations. Understanding the frameworks can help you escalate appropriately if problems arise:

• Magnuson-Moss Warranty Act (federal): Governs written warranties on consumer products. If a manufacturer or service contract fails to honor covered repairs within a reasonable timeframe, you may have remedies. Learn more: FTC overview of Magnuson-Moss Warranty Act.
• FTC deceptive practices rules: Advertising must be truthful and non-misleading. Add-on fees or claims that materially change the deal may draw scrutiny. See: Federal Trade Commission.
• Safety recalls: NHTSA oversees motor vehicle safety; RVs often involve recalls on chassis, appliances, and components. Check: NHTSA Recalls Portal.
• New York State Attorney General: For unresolved disputes, deceptive practices, or persistent failure to deliver titles/registrations, file a complaint: NY Attorney General Consumer Frauds Bureau.
• Document everything: Keep copies of sales ads, buyer’s order, communications, repair orders, and photos. Written records are critical for disputes.

Product and safety impact analysis: what service failures can cost in real life

When pre-delivery inspection is rushed or repair timelines stretch, the consequences can be immediate and expensive:

• Financial risk: Missed trip reservations, nonrefundable campground fees, or a unit that depreciates while unusable.
• Safety risk: Unresolved propane leaks, axle/brake issues, or 120V wiring faults pose fire or injury hazards. Tire blowouts and misaligned suspension can trigger loss of control.
• Warranty erosion: Delays may push issues outside the warranty period or be deemed “owner neglect” if maintenance or inspection intervals aren’t met.

To mitigate risk, perform a full shakedown on-site at delivery. It’s wise to schedule your independent inspector for the same day and negotiate any punch list items before paying in full. If you’re shopping at D & D Sales in Malone, bring this checklist to your walk-through and do not be rushed. If you’ve experienced safety-related defects with this location, share the details to warn others.

For general buyer-awareness investigative content, see independent videos like these RV industry exposés by Liz Amazing, and search her channel for dealership-specific issues, “PDI,” and “warranty delays.”

Verification toolbox: do your own due diligence on D & D Sales (Malone, NY)

Use these links to cross-check public commentary, discussions, and any formal complaints. Replace “Issues” with “Problems” or “Complaints” if you want alternative phrasing. On platforms with site-only search, use the dealership name and city.

• YouTube search — D & D Sales Malone NY Issues
• Google search — D & D Sales Malone NY Issues
• BBB search — D & D Sales Malone NY
• Reddit r/RVLiving — D & D Sales Malone NY Issues
• Reddit r/GoRVing — D & D Sales Malone NY Issues
• Reddit r/rvs — D & D Sales Malone NY Issues
• PissedConsumer (search on-site for D & D Sales Malone NY)
• NHTSA recalls — general query for D & D Sales Malone NY
• RVForums.com (use on-site search)
• RVForum.net (use on-site search)
• RVUSA Forum (use header search)
• RVInsider — D & D Sales Malone NY Issues
• Good Sam Community — D & D Sales Malone NY Issues
• Google search — Find your RV brand Facebook groups

Again, the dealership’s own page is a primary source: D & D Sales — Google Business Profile (Malone, NY). Sort by “Lowest rating.” If you saw specific patterns or had a first-hand experience, contribute your insight for other shoppers.

How to pressure-test D & D Sales’ process on site

Use this script and checklist to validate the dealership’s transparency and service capacity before committing:

• Pre-qualification: “Will you allow a third-party inspector on-site before we sign? If not, we will not proceed.” (If they refuse, this is a major red flag.)
• Service capacity: “How many RV techs do you employ? What’s the average lead time for warranty appointments in May–September?”
• Delivery readiness: “What is your PDI checklist? Can I have a copy now? Who completes it?”
• Paperwork timeline: “What’s the average time to complete title and registration? Put the date range in writing.”
• Price integrity: “Provide a line-by-line out-the-door purchase order. Do not include any add-ons unless I initial each one.”
• Warranty clarity: “Provide the full manufacturer warranty and any extended service contract language before I sign. I will review exclusions and maintenance obligations.”

Bring a skilled inspector to the walk-through: Search for RV inspectors near you. Also consider watching buyer checklists and PDI walk-throughs on consumer channels like Liz Amazing’s buyer education videos so you know what “good” looks like.

Notes on improvements and balanced perspective

Independent dealerships sometimes respond to public feedback by improving communication, staffing service bays differently during peak season, or reshaping delivery-day checklists. It’s also common to find a mix of positive and negative reviews for the same store—reflecting different salespeople, technicians, and timing. When you scan the Google Business Profile for D & D Sales, weigh the recency of reviews and look for replies from the owner that show accountability and specific remedies. If you’ve recently received excellent service at this Malone location—especially if the dealership promptly resolved an issue—share your outcome below so shoppers get the full picture.

Practical buyer checklist for D & D Sales (Malone, NY)

• Secure independent financing: Obtain a pre-approval so you can compare terms and avoid add-on products you don’t need.
• Demand a complete, written out-the-door price: No blank lines, no verbal promises—everything in writing.
• Insist on a third-party inspection: If refused, walk. Hire a pro: RV Inspectors near me.
• Delivery-day shakedown: Connect to shore power, fill freshwater, pressurize, run every appliance, test slides/awnings multiple times, inspect roof and underbelly, check axle/brake function, confirm tire DOT dates and PSI, confirm lug torque.
• Warranty clarity: Obtain all booklets/contracts, highlight exclusions, and confirm service scheduling priority in writing.
• Title/registration timeline: Get the process and ETA in writing, with a point-of-contact for updates.
• We-owe list: If items are pending (parts/orders), document with specific due dates and signatures from a manager.

Why this matters specifically for Malone-area buyers

In more rural markets, your choices for RV service may be limited and seasonal demand spikes can be intense. This increases the stakes for buying a unit that’s right at delivery. If your RV needs long repairs after purchase, you could lose a large portion of the short camping season. Having a bulletproof PDI and a clear repair plan—and knowing where else you can get service—can save your summer. If you’ve navigated this at D & D Sales and have tips on timing and scheduling, share your best advice for neighbors.

Final assessment for D & D Sales (Malone, NY)

Independent dealers can deliver personalized attention, but consumers must verify the fundamentals: transparent pricing, timely paperwork, thorough PDI, competent service, and responsive warranty support. Public reviews for many RV dealerships show systemic issues in these areas, and you should methodically test for them at this specific location by using the steps above and by reading the lowest-rated Google reviews for D & D Sales’ Malone store: Open their Google Business Profile and sort by Lowest rating.

If, in your research, you find consistent reports of hard-sell tactics, delayed paperwork, poor prep, long repair queues, or warranty pushback at this Malone location, consider taking your business to a dealer with a stronger pattern of post-sale support and better transparency. Cross-shop multiple stores, talk to service managers before you buy, and insist on independent inspection. For broader consumer education and red-flag awareness, explore independent content like Liz Amazing’s investigations into dealer practices and search her channel for “PDI,” “upsells,” and “warranty delays.”

Bottom line: until you personally verify that D & D Sales (Malone, NY) delivers transparent pricing, on-time paperwork, a thorough pre-delivery inspection, and timely service support, we do not recommend proceeding. Use the steps in this report to test their process rigorously, and if any red flags appear—especially refusal of an independent inspection—walk and consider other RV dealerships.

Comments and owner experiences

Have you purchased, serviced, or attempted to buy an RV from D & D Sales in Malone, NY? What happened, and how was it resolved? Timelines, names of departments (not individuals), and documentation details are especially helpful to other shoppers. Post your experience here so your neighbors in the North Country can make informed decisions.