Day Bros RV Sales- London, KY Exposed: Aggressive Add-Ons, Title Delays, PDI Misses & Slow Service

(Serious Concern)

Across RV retail, a major source of buyer regret is taking delivery without a thorough independent inspection. Do not rely solely on the dealership’s PDI. Hire a certified, third-party RV inspector to test structural seals, electrical systems, slide mechanisms, roof integrity, brakes and bearings, LP gas plumbing, appliances, and moisture levels. This is your only true leverage before funds are disbursed; after the sale, many buyers report long waits for service. To locate options near London, KY or your home market, search: RV Inspectors near me.

• Put the inspection contingency in writing. If the unit fails, the dealership should fix issues or allow you to walk away with your deposit.
• If a dealer refuses a third-party inspection, that’s a serious red flag—walk.
• Document everything with photos and video during the inspection and at delivery.

If you’ve been denied a third-party inspection or felt pressured to skip it, tell us what happened.

(Serious Concern)

Many dealerships, including this location per multiple low-star reviews, are reported to push extended service contracts, paint/fabric protection, anti-theft etching, nitrogen fill, and other add-ons that can add thousands to the out-the-door price. Buyers also report dealership-arranged financing at higher-than-expected APRs, even when credit is strong.

• Get a credit union pre-approval before you shop; bring your APR to compare against dealer finance quotes.
• Refuse any add-on you don’t want. Kentucky law requires clear disclosure of optional products—do not sign if fees are unclear.
• Ask for a clean buyer’s order with an itemized, out-the-door price; avoid figures scribbled on separate sheets.

(Moderate Concern)

Several low-star reviewers describe trade offers that fell well below guidebook values and verbal “we owe” commitments (e.g., free accessories, parts to be installed) that were allegedly delayed or not honored post-sale. Always get trade values and promised items in writing on the final buyer’s order.

• Obtain 2–3 independent trade-in valuations beforehand.
• Never accept a verbal promise; ensure every commitment appears on the signed due bill (“We Owe”) with dates and specific parts.

(Serious Concern)

One of the most concerning complaint themes is delayed titles and registration documents after the sale—sometimes weeks or months—leaving buyers unable to legally travel. Some describe repeated follow-ups with little progress. Reviewers on the London, KY Google profile explicitly flag these issues; verify current experiences by sorting reviews to see the latest.

• Do not take delivery without confirming title status. For used units, ask if the title is “on hand.”
• If you’re an out-of-state buyer, clarify who handles tax, tag, and title and get expected timelines in writing.
• Keep every email and document; if deadlines slip, escalate to management and, if needed, Kentucky’s Office of the Attorney General.

(Serious Concern)

Multiple low-star reviews allege delivery of units with unresolved defects: water leaks, slides out of adjustment, non-functioning appliances, or cosmetic damage. A thorough PDI by the dealership should catch these—but buyers regularly report otherwise. This amplifies the need for an independent inspection before signing.

• Bring a detailed PDI checklist and do not rush. Verify water, electrical (shore power and generator, if applicable), LP systems, HVAC, slide operation, roof, seals, and all appliances.
• Delay delivery until all defects are rectified and documented on a signed due-bill with completion dates.

(Serious Concern)

Post-sale service delays are a common complaint across the RV industry. On the London, KY profile, multiple low-star reviews describe lengthy waits for parts or repairs, sometimes leading to canceled trips. RV service centers often prioritize in-house purchases, but buyers still report multi-week or multi-month turnaround times during peak season.

• Ask bluntly about the service backlog in writing before purchase. How many weeks out are they booking? What’s the average parts lead time?
• If a repair is safety-related (brakes, structural components, LP leaks), insist on prioritization or request guidance on manufacturer-authorized mobile service.

If your RV sat for weeks after purchase waiting on repairs, share your timeline so others can plan.

(Moderate Concern)

Owners frequently report misunderstandings around what aftermarket extended service contracts cover. Some believe they were told “bumper-to-bumper” coverage, only to find exclusions for seals, trim, or maintenance-sensitive items. Disputes between customer, dealer, and warranty administrator are common.

• Get a sample contract before signing and read the exclusions carefully. If a salesperson makes a promise, have it added to the written contract or assume it does not exist.
• Consider putting your money into a savings fund instead of an extended service contract if the terms feel restrictive.

(Moderate Concern)

Low-star reviewers frequently describe difficulty reaching the right person in sales, finance, or service, and being transferred without resolution. High-volume stores can struggle with follow-through, but the onus is on the dealership to communicate clearly post-sale.

• Request a single point of contact for all post-sale needs; get a direct phone number and email.
• Escalate in writing if promised callbacks don’t happen. Written records protect you.

(Moderate Concern)

Several buyers traveling long distances to the London, KY location report arrival-day surprises: add-on fees they didn’t expect, unresolved unit defects, or paperwork not ready. If you’re flying or driving a long distance, your exposure is higher—plan accordingly.

• Get a signed buyer’s order with all fees, taxes, and add-ons itemized and agreed before you travel.
• Require pre-delivery photos or video proving key systems work prior to arrival.
• Have a backup plan if delivery-day issues aren’t resolved. Do not let sunk travel costs force you into a bad deal.

(Moderate Concern)

Low-star reviews at many RV stores highlight add-on “mandatory” packages (prep, orientation, nitrogen, GPS tags, tire/wheel add-ons). Some buyers at this location report confusion over fee names and what’s optional. Kentucky law requires fee disclosure; consumers can and should refuse what they don’t want.

• Ask for a plain-language explanation of every line item. If optional, it should be removable.
• Compare the out-the-door price against competing quotes from other dealers to keep leverage.

(Serious Concern)

Multiple buyers report repeat visits to address the same problems, suggesting rushed or incomplete repairs. The RV technician labor market is tight nationwide, but the effect on buyers is the same: more downtime and risk. If complex issues arise (slide-out timing, frame/axle alignments, roof reseals), ask for the most experienced tech and request documentation of tests performed.

• For high-stakes issues, consider a second opinion from an independent master tech. Search: RV Inspectors near me.
• Document all repair attempts; this record is critical for warranty or legal remedies later.

(Serious Concern)

A heartbreaking, but common, consumer outcome in negative reviews is canceled vacations due to unresolved problems and long service queues. Some customers describe new units spending more time in the service bay than at a campsite, especially during peak season.

• Avoid accepting delivery within days of a major trip—build in a 2–4 week shakedown period to identify any issues.
• Ask the dealer for a clear plan if defects appear in the first 30 days. Will you get priority service?

Did service delays cost you nonrefundable reservations? Tell other shoppers what you experienced.

(Serious Concern)

The patterns above—if accurate as reported—may implicate several consumer protection frameworks:

• Federal Warranty Law: The Magnuson-Moss Warranty Act requires clear written warranties and prohibits deceptive warranty practices. Disputes about what is covered versus sold may fall here. Overview: FTC Guide to Federal Warranty Law.
• Advertising and Finance: The FTC Act bars deceptive acts or practices; Truth in Lending Act (TILA) and Regulation Z govern finance disclosures. Misrepresenting APR, add-ons, or “mandatory” products can invite scrutiny. FTC complaint portal: ReportFraud.ftc.gov.
• Kentucky Consumer Protection Act: Prohibits unfair, false, misleading, or deceptive acts in trade (Ky. Rev. Stat. 367.110 et seq.). Kentucky AG Consumer Protection: ag.ky.gov/consumer-protection.
• Vehicle Safety Recalls: While dealers sell, manufacturers issue recalls. Sellers should assist consumers in connecting with recall remedies and avoid delivering units with known, unresolved safety defects. Check recalls via NHTSA: NHTSA Recalls.

If you encounter persistent non-response or misrepresentation, send a certified letter to dealership management, file complaints with the Kentucky AG, FTC, and BBB, and consider consulting a consumer protection attorney.

(Serious Concern)

Commonly reported mechanical and quality issues—leaking roofs or windows, slide misalignment, brake and bearing problems, LP leaks, failing converters—increase both safety and financial risk. Leaks can lead to rot, mold, and expensive structural repairs; brake or axle issues directly endanger occupants on the road; LP system faults pose immediate fire/explosion hazards. If recalls apply to your specific RV, delays in addressing them compound risk.

• Use the VIN to check recalls; insist on recall clearance before delivery. NHTSA search: NHTSA Recall Lookup.
• Confirm service documentation of brake inspections, bearing repack (for used units), LP leak-down tests, and torque specs on wheels and suspension components.
• For objective safety validation, schedule an independent inspection: Find an RV inspector near you.

If your new or used RV from this location had safety defects at delivery, please detail what went wrong—your story can prevent an accident.