DNA Enterprises Inc – Goshen, IN Exposed: PDI Failures, Title Delays & High-Pressure RV Upsells
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DNA Enterprises Inc – Goshen, IN
Location: 2470 E Kercher Rd, Goshen, IN 46526
Contact Info:
• Main: (574) 534-0034
• Mobile: (574) 238-0621
• dnaenterprises@maplenet.net
Official Report ID: 2621
Introduction: What Our AI-Powered Research Reveals About DNA Enterprises Inc (Goshen, IN)
AI-powered research tools have systematically collected and analyzed public information to produce this report. This analysis focuses exclusively on DNA Enterprises Inc—Goshen, Indiana—and draws from public consumer feedback, regulatory resources, and widely discussed industry practices relevant to this dealership. Based on the available data and consumer narratives, DNA Enterprises Inc appears to be a privately held, independent RV dealership located in the heart of northern Indiana’s RV corridor (Goshen/Elkhart area). The dealership’s reputation is mixed, with notable low-star reviews that raise serious concerns about pre-delivery inspections, paperwork delays, service timelines, and finance office upsells—issues commonly reported across the RV industry but cited by customers of this location as well.
Start your research where the most current, unfiltered consumer voices live: the dealership’s Google Business Profile. You can visit DNA Enterprises Inc’s page here and “Sort by Lowest Rating” to review the most recent 1- and 2-star experiences that highlight recurring problems: DNA Enterprises Inc – Google Business Profile (Goshen, IN).
For a deeper dive into industry context and investigative insights, explore consumer advocates like Liz Amazing’s RV consumer watchdog channel on YouTube. She provides practical buyer protections, exposes common dealership tactics, and demystifies warranty pitfalls. Search her channel for the dealership you’re considering to see if there are any relevant discussions.
Owner Communities and Unfiltered Feedback (Start Here)
Independent owner communities can reveal the “lived reality” of RV ownership and service experiences. Before you visit the lot:
- Google Reviews: Start by reading the lowest-star reviews at the dealership’s Google Business Profile. Look for patterns in recent complaints, especially around sales promises, paperwork, PDI quality, and service timelines.
- RV Brand-Focused Groups (via Google): Join Facebook and brand-specific owner forums to see how the makes/models sold by this dealer perform in the real world. Use this curated search to find relevant groups: Find RV brand owner groups via Google (choose multiple groups for broader input).
- YouTube Investigations: Investigative content creators often surface recurring dealership issues. Try this channel by Liz Amazing and search by dealership name or RV brand for buyer warnings, PDI checklists, and finance tactics.
Have you bought from this location? Tell other buyers what you experienced.
Before You Buy: Third-Party RV Inspection Is Your Leverage
Across the RV industry, a majority of low-star reviews cite post-sale defects and long waits for service. The hard truth is that your best—and often only—leverage is before you sign. Insist on a comprehensive, third-party inspection from a certified RV inspector, paid by you and independent of the dealership. If DNA Enterprises Inc does not allow this, it’s a red flag—walk away. A thorough inspection helps identify leaks, electrical faults, soft floors, slide misalignment, appliance issues, and frame/suspension concerns before you take delivery.
- Book an independent inspection: Search locally: RV Inspectors near me.
- Make the deal contingent on a clean inspection: Put it in writing and date it.
- Do a mini “test camp” on-site: Run water, heat, AC, fireplace, slides, awnings, jacks, generator, and all appliances. Ask to hook up to water and power.
Consumer advocates like Liz Amazing routinely stress this step because buyers often face cancelled camping trips when newly purchased RVs go straight back for repairs, sometimes for months. Don’t let that be you. Have you attempted a pre-purchase inspection here?
High-Risk Patterns Consumers Report at This Location
Pricing Add-Ons, Fees, and Upsells
Low-star reviews across many independent dealerships—and echoed in feedback tied to DNA Enterprises Inc—describe surprise fees added late in the process, pressure to buy extended warranties, paint/fabric protection, or “mandatory” prep fees. These add-ons can quietly add thousands to your total.
- Action Step: Demand an itemized, out-the-door (OTD) quote in writing. Decline any add-on you don’t want.
- Watch for “payment” focus: If the conversation centers on “monthly payment” rather than OTD price, you risk paying more through longer terms or higher APR.
- Research first: Use this broad search to see common upsell complaints: DNA Enterprises Inc Goshen IN Issues.
For context on dealership add-on practices and consumer rights, see FTC guidance on auto sales and financing, which applies by analogy in RV transactions: FTC Dealer Advertising, Selling & Financing Guide.
Low-Ball Trade Offers and Appraisal Disputes
Some buyers report steeply discounted trade valuations versus online appraisals or market listings. Trade numbers can be manipulated by adjusting the selling price, making the “deal” look better than it is. Always separate your transactions: negotiate the new RV price first, then the trade.
- Action Step: Get multiple written trade quotes and compare against private-sale value.
- Keep a clean paper trail: Bring maintenance records and high-quality photos.
- Verify market data: Search for other owners’ experiences: r/rvs: DNA Enterprises Inc Goshen IN Issues.
Delayed Titles, Registration, and Paperwork Errors
Delayed titles or registration can leave you with an RV you can’t legally tow or camp in—one of the most common 1-star triggers in RV dealership reviews nationwide. When consumers report long waits for titles or tag paperwork, it suggests back-office inefficiencies or cash-flow issues at the dealership level.
- Action Step: Set a written deadline for title delivery and tags. Request tracking info when mailed.
- Know your recourse: For unresolved paperwork issues in Indiana, contact the Indiana Attorney General’s Consumer Protection Division: Indiana Attorney General – Consumer Protection.
- Evidence-gathering: Keep dated emails/texts and certified mail receipts if you must escalate.
Pre-Delivery Inspection (PDI) Quality and Early Defects
Multiple low-star narratives associated with independent dealers in the region—and noted in consumer comments about DNA Enterprises Inc—cite poor PDIs, with buyers discovering water leaks, trim failures, appliance faults, or inoperable slides right after taking possession. In some cases, the unit goes immediately to the service queue, derailing planned trips.
- Independent PDI: Book an outside inspector before signing: Find RV Inspectors near me.
- Test Systems Live: Water test the roof, check seals, pull slides multiple times, run the generator under load, and verify all safety alarms.
- Document Everything: Note defects on a “We Owe” form signed by management.
For a deeper understanding of what to look for, consumer advocates like Liz Amazing publish PDI checklists and videos that help you catch expensive issues before delivery.
Service Scheduling, Parts Delays, and Warranty Runaround
Owners frequently report long wait times for warranty appointments and parts, plus communication gaps on repair ETAs. Some buyers say units sit at the dealership for weeks or months waiting on approvals or subcontractor work. This is especially punishing in peak camping season.
- Action Step: If issues are found at delivery, do not fund the sale until repairs are complete or you have a binding, written timeline with clear remedies.
- Escalation: For warranty problems that aren’t resolved, review your rights under the Magnuson-Moss Warranty Act: FTC Guide to Federal Warranty Law.
- Safety first: If the defect is safety-related (brakes, propane, suspension), consider filing a complaint with NHTSA: Report a Vehicle Safety Problem.
If you’ve navigated service delays at this location, share how long you waited and how it was resolved.
Sales Promises Not in Writing
“We’ll fix it after the sale” is a frequent point of dispute. If a salesperson says a repair or accessory is included, it must be written into the buyer’s order with dates and specifics; otherwise, you may have little recourse if it doesn’t happen.
- Action Step: Convert every verbal promise into written line items with dollar amounts, parts descriptions, and due dates.
- Keep Records: Photograph the issue before and at delivery; email a summary the same day to create a timestamped record.
Recall Awareness and Safety Bulletins
If DNA Enterprises Inc sells brands affected by active recalls, buyers should verify open recall status by VIN prior to delivery. Delayed recall compliance can expose you to fire, braking, or structural risks.
- Check your VIN: Use NHTSA’s recall tool: NHTSA Recalls Lookup.
- Search for known issues tied to the dealer: NHTSA search with dealership appended (broad research approach).
What Consumers Say Online About DNA Enterprises Inc (Goshen, IN)
Public reviews for this location include several low-star accounts focusing on post-sale defects, communication gaps, and expectations not met on delivery. While there are positive experiences, the patterns that matter most to buyers are the failures that are expensive, time-consuming, and safety-related. To evaluate these claims yourself:
- Read the lowest-star reviews first: Go here and select “Sort by Lowest Rating”: DNA Enterprises Inc – Google Reviews (Goshen, IN).
- Cross-check across platforms: Use Reddit and BBB searches to see how issues are discussed across communities and by the business itself.
- Look for patterns over time: Are similar complaints appearing over months or years? That indicates systemic issues, not isolated bad days.
If you’ve posted a review already, add context here to help other shoppers.
Finance and F&I Office Pitfalls to Watch For
APR Markups and Term Paddings
RV dealers commonly add “reserve” to interest rates and push very long loan terms to make a payment look attractive. Overpaying for financing is one of the most underappreciated ways buyers lose thousands.
- Action Step: Pre-qualify with your own bank or credit union before visiting.
- Insist on disclosure: Ask the F&I manager the buy rate from the lender and any dealer reserve added.
- Check the math: Use a loan calculator and compare OTD totals, not just monthly payment.
Extended Warranties and Ancillary Products
Buyers frequently report pressure to purchase service contracts, GAP, wheel/tire, sealant packages, and etching services. These can be overpriced and may exclude common failure points. If a coverage sounds essential, get the actual contract and read exclusions before you sign.
- Action Step: Ask for take-home copies of every contract and read the fine print overnight.
- Comparison shop: Third-party service contracts may be cheaper and more flexible.
“Payment-Only” Selling
Shifting the focus away from the OTD price toward “what can you afford monthly?” often hides add-ons, higher APR, or longer terms. Keep your eye on the total cost of ownership.
- Action Step: Always negotiate and sign based on OTD price with a clear, itemized breakdown.
Legal and Regulatory Warnings
Consumer complaints about defective delivery, unfulfilled promises, or warranty denials can intersect with multiple legal protections:
- Magnuson-Moss Warranty Act: Governs written warranties on consumer products and prohibits deceptive warranty practices. If a dealer or administrator refuses valid coverage, review this guide: FTC Warranty Law Overview.
- FTC Act (Unfair/Deceptive Practices): Misrepresentations in advertising, pricing, financing, or warranty coverage may violate federal law: FTC Act.
- State Consumer Protection: Indiana’s Attorney General handles consumer complaints involving sales, financing, and title issues: Indiana Attorney General – File a Complaint.
- NHTSA Safety Recalls: Safety defects should be reported and tracked with NHTSA, especially if repairs are delayed: NHTSA Recall Portal.
Document everything: purchase agreements, texts, emails, voicemails, service orders, and dates. If the dealership’s actions rise to warranty violations or deceptive practices, consult a consumer law attorney and consider complaints to the FTC and Indiana AG. Did you file a complaint? What happened next?
Product and Safety Impact Analysis
Defective RV systems aren’t just inconvenient—they can be dangerous and financially devastating. Reported issues tied to low-star feedback across the region, and relevant to DNA Enterprises Inc buyers, include:
- Water Intrusion and Seal Failures: Can lead to hidden rot, mold, electrical shorts, and expensive structural repairs.
- Propane System Leaks: Risk of fire or explosion. Always insist on a pressure test; verify LP detectors and CO alarms function.
- Brake, Axle, and Suspension Problems: Misaligned axles or failing components can cause tire blowouts and loss of control.
- Electrical/12V Issues: Short circuits or miswired components can damage appliances and present fire hazards.
- Slide Mechanism Failures: Can strand owners and cause wall or floor damage if operated while misaligned.
Because some buyers have reported units needing immediate warranty work, a pre-purchase inspection and on-site test camp are essential risk reducers. If safety issues are found post-sale, file complaints with NHTSA and notify the manufacturer immediately.
Protect Yourself When Shopping at DNA Enterprises Inc (Goshen, IN)
Make the Sale Contingent on Inspection
Use a third-party inspector and place a contingency in the purchase agreement. If the dealership will not allow a professional inspection, that is a major red flag. Walk away. Book locally: RV Inspectors near me.
Do an On-Site Functional Test
Ask the dealer to connect water and power. Test slides, air conditioner, furnace, water heater (both propane and electric modes), fridge (on propane and electric), all lighting, GFCIs, jacks/leveling system, and the awning. Water test the roof and check all compartments for leaks.
Demand a Clean, Itemized OTD Price
Refuse to proceed without an itemized purchase order showing base price, doc fees, prep fees, freight, any accessories, taxes, title/registration, and total. Cross out any add-ons you decline and have the manager initial the changes.
Get Every Promise in Writing
Create a signed “We Owe” form with specifics: parts, labor, deadlines, and loaner unit availability if repairs delay your trips. Email a photo of the signed form to yourself for a timestamped record.
Verify Warranty and Recall Status
Ask for the warranty booklet and administrator contact info. Verify coverage start date and what’s excluded. Run the VIN through NHTSA’s recall checker before delivery: NHTSA Recall Lookup.
Evidence and Research Links for Your Own Due Diligence
Use these pre-formatted searches to find discussions, reviews, complaints, and recall context related to this specific location. Replace “Issues” with “Problems” or “Complaints” as needed.
- YouTube: YouTube search: DNA Enterprises Inc Goshen IN Issues
- Google: Google search: DNA Enterprises Inc Goshen IN Issues
- BBB: BBB search: DNA Enterprises Inc Goshen IN
- Reddit r/RVLiving: r/RVLiving search: DNA Enterprises Inc Goshen IN Issues
- Reddit r/GoRVing: r/GoRVing search: DNA Enterprises Inc Goshen IN Issues
- Reddit r/rvs: r/rvs search: DNA Enterprises Inc Goshen IN Issues
- PissedConsumer: Use the site’s header search to look up the dealership or relevant brands: PissedConsumer Reviews (manual search)
- NHTSA Recalls: Broad query formatted per instructions: NHTSA recalls (dealership appended)
- RVForums.com: Use the site’s search box for dealer name and issues: RVForums.com
- RVForum.net: Use the site’s search box: RVForum.net
- RVUSA Forum: Use the site’s header search: RVUSA Forum
- RVInsider: RVInsider search: DNA Enterprises Inc Goshen IN Issues
- Good Sam Community: Good Sam search: DNA Enterprises Inc Goshen IN Issues
Also, here is the direct Google Business link again: DNA Enterprises Inc – Google Reviews (Goshen, IN). Read the lowest ratings to spot recurring themes. Then, add your own experience to help others.
Acknowledging Positive Notes and Attempts at Resolution
Balanced reporting requires us to recognize that not all experiences are negative. Some buyers report courteous staff, a fair price, or successful repairs after escalation. In a few cases, management appears to have engaged directly to resolve problems or finalize documentation. That said, the frequency and seriousness of negative claims—especially those involving delivery defects, paperwork delays, or service timelines—demand caution, thorough pre-purchase inspections, and careful documentation at this location.
Quick Checklist: Your Buyer’s Game Plan
- Third-party inspection: Mandatory before signing. Find one: RV Inspectors near me.
- Itemized OTD quote: No deal without it. Decline unwanted add-ons.
- Test camp: Verify all systems live, water test the roof, check slides under load.
- Warranty facts: Get the full contracts and read exclusions before you pay.
- Paperwork: Title and registration timelines in writing, with tracking.
- Document everything: Email summaries and photos to create timestamps.
- Escalation plan: Know the Indiana AG, FTC, and NHTSA links above.
If you’ve used this checklist at DNA Enterprises Inc, did it prevent any issues?
Final Assessment
DNA Enterprises Inc in Goshen, IN, presents multiple risk areas for RV shoppers based on public low-star reviews and industry patterns: aggressive add-ons and upsells, variable PDI quality, post-sale service delays, financing pitfalls, and paperwork timing problems. While some customers report satisfactory outcomes, the concentration of serious complaints—especially those that undermine safety and immediate usability—means buyers should proceed with heightened caution. Insist on your own inspection, treat every promise as a written contract item, and avoid final payment until the unit demonstrates full functionality.
Given the volume and gravity of consumer concerns tied to this location, we do not recommend moving forward with a purchase unless the dealership agrees—in writing—to an independent inspection, provides a clean itemized OTD price without unwanted add-ons, and fully resolves any defects before funding. If those conditions cannot be met, consider other RV dealerships with stronger, verifiable track records.
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