Esquire RV – Vernal, UT Exposed: Title delays, QC misses, and service backlogs—read before you buy

(Serious Concern)

Across the RV market, pre-delivery quality control is inconsistent. Buyers frequently report unseen problems surfacing on the first trip: water leaks, miswired electrical systems, propane leaks, axle alignment issues, and slides that won’t retract. The most effective protection is hiring an independent NRVIA-certified inspector before paying in full. This is your strongest leverage point; after funds change hands, many dealerships prioritize new sales over warranty repairs.

• Book an independent inspection: Search “RV Inspectors near me”
• Insist on attending the inspection and getting a written report with photos and moisture readings.
• If the dealership refuses a third-party inspection on-site, treat it as a red flag and walk away.

We regularly hear from buyers whose first camping trips were canceled because their “new” RV immediately returned to the service bay for weeks or months. Avoid this heartache by inspecting first. If you’ve had a delivery or PDI experience at this location, can you describe what you found at delivery?

(Moderate Concern)

Many RV buyers nationwide report that a low advertised price is complicated at the finance desk by unexpected fees, mandatory “protection packages,” or high-margin add-ons (paint/fabric sealants, GPS trackers, nitrogen tires, theft etching). Closely examine the buyer’s order for non-government fees that weren’t disclosed up front. If an add-on wasn’t explicitly requested, ask for it to be removed, or be prepared to walk.

(Moderate Concern)

Finance offices often focus on monthly payments, not total cost. Always get a written out-the-door price and compare it to a purchase with your own pre-approved loan from a bank or credit union. If the dealer’s APR is notably higher than your bank’s rate, insist on using your lender. Signing a long-term high-interest contract can double your cost of ownership.

(Moderate Concern)

Extended service contracts can be valuable for some owners, but many buyers report denied claims for wear-and-tear, pre-existing issues, or vague exclusions. Read the full contract—not just the brochure—before purchase. Ask who administers the plan, how claims are approved, and whether you can use independent repair shops while traveling.

(Moderate Concern)

Low-ball trade-in offers are common, especially if the dealer senses urgency. Secure multiple purchase offers (e.g., consignment lots, national RV buyers, or local classifieds) before negotiating with a dealership. Bring maintenance records and photos, and don’t leave your title or keys until you’re comfortable with the written value.

(Serious Concern)

Among the most stressful issues cited in low-star reviews across the RV industry are delays in title work, late registration, and unreturned calls after closing. Delayed titles can prevent you from registering, insuring, or legally moving the RV—exposing you to fines or impound risk if temporary tags expire.

• Before funding, ask for a clear timeline for title delivery and registration handling.
• Obtain the name, phone, and email of the title clerk and store it with your sales paperwork.
• Confirm whether sales tax was remitted and how interstate registration will be handled if you’re an out-of-state buyer.

(Serious Concern)

Multiple dealerships nationwide prioritize customers who bought from them, often scheduling outside buyers months out. Even in-house customers report being “pushed to the back of the line” once payment clears. Verify Esquire RV’s current turnaround on warranty vs. retail work and ask whether parts will be pre-ordered before you drop off the unit.

(Moderate Concern)

RVs are complex. Ineffective troubleshooting can lead to repeat visits for the same issue—especially with leaks, slide mechanisms, 12V wiring, and HVAC systems. Ask whether the service team has brand-specific training and certifications, how they test for water intrusion, and what diagnostics are performed before parts are ordered.

(Moderate Concern)

Warranty approvals often hinge on detailed documentation and photos. Incomplete paperwork can slow approvals. Request a copy of every warranty submission and status updates, especially if you’re on a tight travel timeline.

(Serious Concern)

Buyers nationwide commonly report discovering issues on day one: broken latches, trim and sealant gaps, slide alignment, entry steps, and damaged awnings. A robust PDI (pre-delivery inspection) should include a pressure/leak test, full water systems test, extended generator run, HVAC checks, roof inspection, and all slide operations.

(Serious Concern)

Water is the #1 RV killer. Inspect all roof seams, slide toppers, window frames, and underbelly for moisture. Demand documented moisture readings before delivery and include those readings in your file. If the dealer can’t provide a moisture report, hire your own inspector: RV Inspectors near me.

(Serious Concern)

Brakes, propane systems, electrical wiring, and suspension components are safety-critical. New and late-model RVs often have open recalls at delivery. Ask the dealership to run your VIN through the recall database and provide printouts showing all recalls addressed. You can also search recalls and complaints by make/model directly with the National Highway Traffic Safety Administration (NHTSA):
NHTSA recalls look-up (then enter your specific RV’s VIN).

• Confirm documentation for recall fixes and who performed them.
• Verify tire load ratings vs. GVWR/GAWR and check torque on lugs after the first 50–100 miles.
• Demand a gas leak-down test and CO/LP detector functionality demonstration at delivery.

For broader consumer education on RV safety and dealership accountability, many buyers credit channels like Liz Amazing for shining a light on recurring problems—search her videos for the brands sold at this dealer to see model-specific issues.

(Serious Concern)

Common legal pressure points in RV transactions include:

• Warranty rights under the Magnuson-Moss Warranty Act (MMWA): Dealers cannot require you to use only their service to maintain your warranty. If warranty coverage is denied for improper reasons, you may have remedies. See the FTC’s guidance: FTC: Federal Warranty Law.
• Truth-in-advertising and unfair practices (FTC Act): Add-on fees or claims that materially mislead consumers can attract scrutiny. Document all ads and quotes.
• State-level consumer protection: If you encounter unresolved disputes over titles, cancellations, deposits, or unfair practices, contact Utah’s consumer protection authorities: Utah Division of Consumer Protection.
• Safety reporting: Serious safety defects and near-misses can be reported to NHTSA: Report a safety problem.

Keep all communications in writing. If you must escalate, send a certified letter outlining the defect, date noticed, and desired remedy. For warranty disputes, consider attorneys who specialize in MMWA claims.

(Moderate Concern)

Financing a defective RV compounds costs: monthly payments continue while the unit sits in the service queue, camping plans are canceled, and out-of-pocket travel to the dealership stacks up. Extended contracts and add-ons may not cover the issues you’re facing, leaving you with large repair bills.

(Serious Concern)

Reported defects like propane leaks, brake failures, axle misalignment, or faulty slide mechanisms carry real safety consequences. A leaking roof can lead to mold and structural rot; a miswired electrical system can cause fire hazards; neglected recalls can result in crashes or injuries. Demand documentation of all safety checks before you tow off the lot. If you’ve experienced a safety-critical defect related to a unit purchased or serviced here, please describe the issue so others can learn.

(Moderate Concern)

To be fair, not all experiences are negative. Public reviews often include satisfied customers who highlight friendly staff, quick turnarounds on specific repairs, or fair pricing on particular units. When dealerships respond publicly to reviews and resolve complaints—such as obtaining titles, expediting parts, or reimbursing for missed appointments—it’s a positive sign. If you’ve had a recent resolution at Esquire RV – Vernal, would you share how the store followed through?

(Serious Concern)

When you sort by “Lowest rating” on the Google profile for Esquire RV – Vernal, you can evaluate whether these recurring national patterns show up locally: unkept repair timelines, delayed title/transfers, communication lapses post-sale, quality control misses at delivery, and warranty denial friction. We urge readers to review those firsthand accounts here: Esquire RV – Vernal Google Reviews. Then cross-check any themes on Reddit and the BBB using the research links above.

(Serious Concern)

The combination of complex RV systems, nationwide technician shortages, and variable QC means the burden of protection often falls on the buyer. The most consistent safeguards are independent inspections, detailed PDIs, explicit written promises, and a paper trail for title/registration. Public feedback channels—Google, BBB, Reddit, and owner forums—remain essential for verifying current performance at the Vernal location specifically. Revisit those channels immediately before you commit; conditions can change quickly.