General RV Center- Village of Clarkston, MI Exposed: Delivery Defects, Service Delays & Title Holdups
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General RV Center- Village of Clarkston, MI
Location: 8665 Dixie Hwy, Village of Clarkston, MI 48348
Contact Info:
• Main: (313) 351-3460
• Sales: (248) 625-0715
• ClarkstonSales@GeneralRV.com
• ClarkstonService@GeneralRV.com
Official Report ID: 2952
Introduction: What Shoppers Should Know About General RV Center – Village of Clarkston, MI
AI-powered research tools have systematically collected and analyzed public information to produce this report. General RV Center is one of the largest RV dealership groups in the United States, with retail locations in multiple states and an expansive online sales operation. This report focuses specifically on the General RV Center location in the Village of Clarkston, Michigan, and synthesizes patterns seen in recent and historical consumer feedback, public complaints, and industry context. While General RV is a nationally recognized brand with a large inventory and service footprint, the volume and consistency of certain negative consumer experiences at the Clarkston store warrant careful attention from prospective buyers.
Our analysis prioritizes verifiable, consumer-facing issues such as delayed paperwork and titles, quality-control lapses at delivery, service bottlenecks, lack of follow-up after sale, upsells and financing complaints, low trade-in values, warranty confusion, and communication gaps across sales and service. Readers can review the dealership’s recent and lowest-rated Google feedback directly here (and sort by Lowest Rating): General RV Center – Village of Clarkston Google Business Profile.
Before you read further, consider following the investigative work of independent RV advocates like Liz on YouTube: Liz Amazing’s consumer-focused RV channel. Search her channel for “General RV” and the model you’re considering—she regularly covers buyer pitfalls and dealership red flags.
How to Vet the Clarkston Location Quickly: Owner Groups and Peer Feedback
Peer-to-peer feedback is often more candid and current than advertising or sales pitches. Doing homework up front can save months of frustration and thousands of dollars.
- Facebook brand-owner communities: Join multiple model-specific groups for the RV you’re considering. These groups often discuss dealer experiences, warranty obstacles, and repair timelines. Use this Google search and tailor it to your brand/model: Find RV Brand Facebook Groups (Google search). After opening, add your brand/model to the search.
- YouTube buyer warnings: Watch independent reviews and owner diaries documenting delivery defects and service outcomes. For an industry-wide perspective, try: Liz Amazing’s investigative advice for RV buyers.
- Forums and recall checks: Use the verification resources in the “Where to Verify and Cross-Check Reports” section below.
Have you bought or serviced an RV at this Clarkston store? Add your firsthand experience to help other shoppers.
Get a Third-Party RV Inspection Before Signing
(Serious Concern)
Across many consumer narratives tied to this Clarkston location, a recurring theme is delivery with unresolved defects—from leaking plumbing and soft floors to non-functioning appliances and electrical issues. These types of problems are costly, can cancel planned trips, and often return to the owner as out-of-pocket expenses if not documented and addressed before final payment. Your best leverage is before you take possession. Hire an independent, certified inspector to perform a full PDI (pre-delivery inspection) on-site. If a dealer resists third-party inspections or restricts inspectors from accessing the unit for a comprehensive review, that is a major red flag. Walk away. To locate professionals nearby, try: RV Inspectors near me (Google search).
Owners frequently report that once the contract is signed and funds are transferred, the RV may wait weeks or months in the service queue for corrections. Meanwhile, customers lose precious camping time, pay storage or insurance costs, and may face travel cancellations and sunk costs. A third-party inspection documented in writing—ideally with photos—creates clear leverage for immediate remediation prior to closing.
Patterns of Complaints at General RV Center – Village of Clarkston, MI
1) Delivery Defects and Poor Pre-Delivery Inspection (PDI)
(Serious Concern)
Multiple recent low-star Google reviews for this location describe units delivered with obvious defects—water leaks, trim and sealant failures, non-functional slide-outs, and electrical or propane issues—that should have been caught during PDI. Some consumers report feeling rushed through the walk-through or learning of “we’ll fix it later” promises that turn into lengthy service wait times. Visit the dealership’s review page and sort by “Lowest rating” to see recent first-hand accounts: General RV Center – Clarkston Google Reviews.
Beyond inconvenience, defects like water intrusion can cause mold, structural damage, and premature depreciation if not addressed immediately, increasing both safety risks and long-term cost of ownership.
2) Service Delays and Communication Gaps
(Serious Concern)
Service backlogs and slow parts sourcing are among the most consistent frustrations reported by Clarkston customers. Owners describe weeks of waiting for diagnosis updates, difficulty reaching a service advisor, and lack of proactive communication regarding parts ETAs or progress. While supply-chain issues affect the entire RV industry, recurring feedback suggests that expectations are not consistently set or managed. For some customers, this has meant missed trips, repeated returns, and resorting to self-funding urgent repairs just to keep traveling.
3) Titles, Registration, and Paperwork Delays
(Serious Concern)
Several low-star reviews reference delayed titles or registration paperwork from the Clarkston store. Even a few weeks of delay can create headaches: inability to use the RV legally, difficulty insuring, and problems with campsite reservations. Check the store’s latest reviews to see whether this is improving or remains a recurring complaint: General RV Clarkston reviews (sort by Lowest).
4) Upsells, Add-Ons, and Questionable Warranty Value
(Moderate Concern)
Consumers frequently report high-pressure pitches for extended service plans, interior/exterior coatings, tire-and-wheel protections, GPS trackers, and other add-ons that may dramatically increase the out-the-door price. Not all add-ons are inherently bad, but many customers later discover coverage exclusions or discover that DIY care or manufacturer warranties would have sufficed. Read paperwork line-by-line, ask for every contract’s full terms, and compute the true benefit of each add-on versus its cost. If you’re unsure, pause before signing and consult independent sources including Liz Amazing’s videos dissecting RV warranties and extras.
5) Financing and High Interest Rates
(Moderate Concern)
Some buyers allege that finance office quotes were not the best available, or that rates were improved only after aggressive negotiation. It’s smart to arrive with pre-approval from your own credit union or bank and insist the dealership match or beat it. Watch for add-on products bundled into monthly payment quotes—ask for a clean comparison “with” and “without” add-ons.
6) Low-Ball Trade-In Values and Appraisal Disputes
(Moderate Concern)
Trade-in offers are frequently characterized as “way less than expected.” While market conditions vary, customers at this location report substantial gaps between the initial sales discussion and written trade offers after inspection. Protect yourself by getting independent quotes, documenting your RV’s maintenance and upgrades, and being prepared to sell private-party if the spread is too steep.
7) Warranty Coverage Confusion and Denials
(Serious Concern)
Consumer narratives from Clarkston describe confusion over what the dealer can fix under manufacturer warranty, what must be referred to vendors, and what the customer must pay out of pocket. Some owners allege that issues within weeks of delivery were labeled “not covered.” To reduce surprises, request in writing: how warranty claims will be handled, what is excluded, and average turnaround time. Keep detailed records of every service interaction and ask for written diagnosis notes before approving any paid repair.
8) Inconsistent Technician Skill and Post-Repair Quality
(Serious Concern)
Across multiple 1–2 star reviews tied to this store, customers describe repairs that didn’t resolve the original issue, cosmetic damage sustained during service, or problems recurring shortly after pick-up. Some report excellent individual techs; others report “patch and return” outcomes. If you must use the dealer’s service, document your RV’s condition at drop-off with photos and video, request old parts back, and perform a detailed inspection before accepting the repair.
9) Sales Promises vs. Delivery Reality
(Moderate Concern)
Customers sometimes report discrepancies between what was promised during sales (e.g., certain accessories included, issues to be resolved pre-delivery, estimates on lead times) and what was delivered. Capture every promise in writing and make sure it’s on the buyer’s order. Avoid verbal assurances. If an item is “we’ll take care of it after delivery,” assume you may be entering a lengthy queue.
10) Parts Availability and Supply-Chain Excuses
(Moderate Concern)
Many dealers struggle with parts. However, Clarkston-area consumers frequently mention vague timelines and little proactive follow-up. Ask for the part number, whether it’s OEM or aftermarket, and track shipment status yourself when possible. For safety-critical parts, ask whether a temporary solution is possible so you can continue using your RV safely.
Want to help other shoppers by adding fresh context on the Clarkston store? Tell us what happened during your purchase or service visit.
Why This Matters: Real-World Impact on Safety and Finances
Safety Hazards
(Serious Concern)
Some of the most common defects reported—leaking plumbing, window and roof seal failures, improper propane connections, brake or axle issues—can quickly escalate into serious safety risks. Water intrusion can lead to electrical shorts. Propane problems can create fire hazards. Brake or suspension defects can make the RV unsafe to tow or drive. These hazards are exacerbated if the dealer delays inspection or repair.
Financial Risks
(Serious Concern)
Delayed titles prevent legal usage, missed trips cost money, and repeat repairs reduce trust in the unit—and its resale value. Add-on products sold in the finance office can inflate monthly payments and often deliver limited real-world value. Extended repair timelines can turn a new RV into a depreciating asset that sits idle during peak season.
Legal and Regulatory Warnings
Consumer complaints surrounding warranty denials, deceptive omissions, and unresolved safety defects can implicate several consumer-protection frameworks. If you encounter these issues at General RV Center – Village of Clarkston, MI, consider the following:
- Magnuson-Moss Warranty Act (federal): Governs consumer product warranties and prohibits tying warranty coverage to use of specific service centers or branded parts. If a dealer claims you must buy an add-on or use in-house service to keep your warranty intact, that may be misleading. Learn more: FTC overview of Magnuson-Moss.
- FTC Act – Deceptive or Unfair Practices: Misrepresentations about product condition, warranty, or financing could trigger federal scrutiny. File complaints here: ReportFraud.FTC.gov.
- NHTSA for Safety Defects and Recalls: If the RV has safety issues or outstanding recalls that the dealer hasn’t addressed, check NHTSA and file a complaint if necessary: Report a safety problem (NHTSA). Also search recalls for your brand/model: NHTSA Recalls Search (enter your RV details).
- Michigan Attorney General: For state consumer protection and mediation related to automotive/RV dealer practices, complaints can be filed with the Michigan AG: Michigan AG Consumer Complaints.
- Better Business Bureau: While not a regulator, the BBB logs complaint patterns that can help you escalate unresolved issues or verify trends: see search links below.
If you’re dealing with a serious defect or warranty dispute at this Clarkston location, keep a meticulous paper trail, document the issue with photos/video, and submit written requests for remedies. Note that lemon-law protection for motor vehicles varies; travel trailers may not be covered the same way. Consult a consumer attorney if safety defects persist.
Where to Verify and Cross-Check Reports
Use the following links to research “General RV Center – Village of Clarkston, MI” across platforms. Replace “Issues” with “Problems,” “Complaints,” or a specific topic (e.g., “Warranty”). These links will open search results pages where you can confirm patterns and read original accounts:
- YouTube search: General RV Center Village of Clarkston MI Issues
- Google search: General RV Center Village of Clarkston MI Issues
- BBB search: General RV Center Village of Clarkston MI
- Reddit r/RVLiving search
- Reddit r/GoRVing search
- Reddit r/rvs search
- PissedConsumer (search “General RV Center Village of Clarkston MI” on-site)
- NHTSA Recalls (enter RV details; use this as a starting point)
- RVForums.com (use site search for “General RV Clarkston”)
- RVForum.net (search for “General RV Clarkston”)
- RVUSA Forum (search for “General RV Center Issues”)
- RVInsider search
- Good Sam Community Forum search
When you find relevant threads or videos, note the dates and whether the content specifically references the Clarkston, MI store (not just the General RV chain broadly). And if you’ve already navigated any of these issues first-hand, would you share what worked—or didn’t—for you?
Practical Steps to Protect Yourself at the Clarkston Store
- Pre-approval financing: Bring a strong outside pre-approval and insist on a clean offer comparison from the dealership. Decline add-ons you don’t fully understand.
- Third-party PDI before signing: Hire an independent inspector, attend the inspection, and require defects to be corrected before delivery. Try: RV Inspectors near me.
- Written promises only: If it’s not in the contract or due bill, assume it won’t be done. No verbal commitments.
- Condition photos and video: Before finalizing a deal or dropping off for service, document the RV thoroughly.
- Parts and timelines: Ask for part numbers, shipping info, and estimated install windows. Schedule repairs in writing and follow up routinely.
- Warranty clarity: Ask the service advisor to outline coverage paths for appliances, chassis, structural components, and “who” (OEM vs. vendor) is responsible.
- Trade-in alternatives: Get third-party appraisal quotes and consider private sale if the spread is wide.
- Refusal of third-party inspection: If the dealership will not allow a professional inspection, walk. There’s too much at stake.
- Search independent advocacy: Channels like Liz Amazing’s RV consumer guides can help you spot sales tactics and avoid post-sale regret.
Evidence Themes from Public Reviews and Forums
While experiences vary, the most consistent themes in 1–2 star public reviews and owner discussions tied to General RV Center – Village of Clarkston, MI include the following:
- Long service queues with limited updates, leaving owners without their RVs during camping season.
- Delivery-day defects that undermine confidence in the PDI process and inflate early ownership costs.
- Title and paperwork delays adding administrative and legal stress.
- Upsell pressure for warranties and products whose benefits are often unclear or limited.
- Inconsistent repair quality with repeat visits for the same issues.
- Disputed warranty eligibility for issues appearing soon after delivery.
To compare these themes against the dealership’s most current feedback, consult the Clarkston Google page directly: General RV Center – Clarkston reviews. Sort by “Lowest rating” to see recent customer experiences first.
What the Dealership Might Say—and How to Respond
- “We’ll fix it after delivery.” Response: Require written commitments, firm timelines, and ask to keep funds in escrow until items are completed. Better yet, insist defects are remedied before signing.
- “That’s normal for RVs.” Response: Minor trim issues happen, but leaks, electrical problems, and structural issues are not “normal.” Document defects and seek immediate resolution.
- “Our warranty doesn’t cover that.” Response: Request the specific warranty language and a written denial. Consider contacting the manufacturer, the Michigan AG, or the FTC if you suspect a wrongful denial.
- “We can’t let outside inspectors on-site.” Response: That’s a red flag. Consider walking away or arranging a mobile inspection at a neutral location before closing.
If you encountered any of the above statements at the Clarkston store, what outcome did you experience, and how did you get it resolved?
Recall and Safety Check Guidance
Many problems that surface at delivery are not dealer-caused but stem from factory-level quality issues. Still, a good dealership catches these during PDI or expedites fixes. Before finalizing any purchase at General RV Center – Village of Clarkston:
- Run a recall check for the model and VIN: NHTSA Recall Lookup.
- Ask for the unit’s PDI checklist and evidence (photos or signatures) that critical systems were tested—plumbing pressure tests, electrical loads, slide operation, propane leak-down testing, and sealant inspections.
- Document outstanding items with a due bill. If something is on backorder, get the part number, ETA, and the written promise to fix with no charge.
As a final safety backstop, consider hiring a certified independent inspector again at delivery—after “repairs are done”—to verify the fixes. Find options here: Local RV Inspectors (Google).
Balanced Note: Are There Satisfied Customers?
Yes. Not every transaction at the Clarkston store ends poorly. Some buyers report friendly sales staff, smooth deliveries, and quick resolutions when problems were identified early. Larger dealers like General RV sometimes have the parts pipeline, loaner policies, or in-house specialists to handle unusual problems better than small shops. But the pattern and volume of negative reviews demanding managerial follow-up, delayed titles, or multiple repeated repairs should give shoppers pause and prompt rigorous due diligence. Any progress by the store in addressing these issues would be welcome; shoppers should look for signs of improved communication, faster repair cycles, and better PDI execution in the most recent reviews.
Bottom Line for Shoppers in Clarkston
- Do not skip independent inspection before signing. This is your primary leverage for corrections and timelines.
- Demand transparency on financing, add-ons, and exact out-the-door pricing.
- Get everything in writing, including promised fixes, parts on order, and warranty coverage explanations.
- Prepare for service delays if you move forward. Have backup travel plans in case repairs take weeks or months.
- Share feedback publicly to keep pressure on continuous improvement. If you’ve worked with the Clarkston store, would you add your story for future buyers?
Final Recommendation
Based on the concentration of recent negative consumer narratives tied to General RV Center – Village of Clarkston, MI—especially around delivery defects, service delays, and paperwork timing—we do not recommend proceeding without a third-party inspection, written due bills for all issues, and independent financing in hand. If the dealership resists these buyer protections or cannot provide clear timelines and accountability, consider shopping other dealerships with stronger, verifiable service follow-through.
Comments
Have you purchased from or serviced your RV at General RV Center – Village of Clarkston, MI? Please help other shoppers by sharing your experience below. What went well, what went wrong, and what would you do differently next time?
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