General RV Center – Wixom, MI Exposed: PDI failures, service delays, warranty disputes, title issues

General RV Center – Wixom, MI: What RV Shoppers Need to Know Before They Buy

AI-powered research tools have systematically collected and analyzed public information to produce this report. General RV Center is a large, family-owned national RV dealership group founded in Michigan, with multiple stores across the United States and a long-established presence in the greater Detroit metro area. The Wixom, MI store is one of its flagship locations near company headquarters. While the chain is a major player in the RV industry with strong brand recognition, public feedback for the Wixom location shows recurring consumer complaints about delivery quality, warranty and service delays, upsells, finance practices, and paperwork problems that can materially impact buyers’ trips, finances, and safety.

To see real-world customer experiences directly, visit the dealership’s Google Business Profile and sort by lowest rating: General RV Center – Wixom, MI Google Reviews (sort by “Lowest Rating”). Read the most recent one- and two-star reviews to understand the most current issues reported by buyers.

Before diving into the details, a reminder: We welcome firsthand accounts from shoppers and owners. Have you purchased from General RV Wixom? Share your experience.

Independent Communities and Research Tools You Should Use

To research beyond any dealership’s marketing, we recommend cross-checking multiple sources and owner communities:

• Join RV brand-specific owner groups for the model you’re considering to see what long-term owners report. Use this Google search to find active Facebook communities: Find RV brand Facebook groups (search your brand + “Facebook Groups”). Look up “Grand Design,” “Keystone,” “Jayco,” “Forest River,” “Newmar,” “Tiffin,” etc., depending on your target brand and floorplan.
• Watch consumer advocacy videos. Example: Liz Amazing’s RV buyer education channel, which exposes dealership tactics and common pitfalls; search within her channel for the store or brand you’re considering.
• Use forums and complaint aggregators to compare patterns across dealerships.

How to Independently Verify Claims About General RV Center – Wixom, MI

Use these direct links to research “General RV Center Wixom, MI” across platforms. Replace “Issues/Problems/Complaints” in your searches as needed, and compare patterns to what you read here:

• YouTube: General RV Center Wixom MI Issues (then scan for consumer videos; also try brand names + “dealer issues”).
• Google: General RV Center Wixom MI Problems
• BBB: General RV Center Wixom MI (check complaint counts, patterns, and responses).
• Reddit r/RVLiving: General RV Center Wixom MI Issues
• Reddit r/GoRVing: General RV Center Wixom MI Issues
• Reddit r/rvs: General RV Center Wixom MI Issues
• PissedConsumer (search manually for “General RV Center Wixom MI”)
• NHTSA Recalls Search (use VIN or brand/model; appended query shown)
• RVForums.com (use site search for “General RV Wixom”).
• RVForum.net (use site search for the dealership and model).
• RVUSA Forum (use the forum search for dealer issues).
• RVInsider: General RV Center Wixom MI Issues
• Good Sam Community: General RV Center Wixom MI Issues

Also consider consumer education from creators like Liz Amazing’s videos on RV dealer tactics and buyer protection. When you’re evaluating a specific dealership, search her channel for that dealer name.

Before You Buy: Get a Third-Party RV Inspection

Highest recommendation: Hire an independent NRVIA-certified RV inspector or a highly rated mobile technician to perform a full pre-delivery inspection (PDI) before signing final documents or funding. This is often your only real leverage to get defects corrected quickly. If you take delivery and then discover problems, many buyers report being pushed to the back of the service queue—leading to weeks or months of waiting and cancelled camping trips while your RV sits at the dealership.

• Search: RV Inspectors near me
• If the dealership will not allow a third-party inspection before finalizing the sale, consider that a significant red flag and walk away.
• Make the inspection a written condition of the sale, with specific defects to be remedied before payment is released.

For more buyer-protection content, check consumer advocacy segments on Liz Amazing’s channel, then search within her videos for “PDI,” “dealer add-ons,” and “warranty pitfalls.”

Patterns of Consumer Complaints at General RV Center – Wixom, MI

Pre-Delivery Inspection (PDI) Quality and Delivery Condition

Multiple low-star reports on the Wixom Google Business Profile describe RVs delivered with issues that should have been caught in PDI—leaks, non-functioning appliances, trim and sealant defects, malfunctioning slide mechanisms, or missing parts. Regardless of brand, this is a persistent complaint across the RV industry, but it is frequently cited regarding this specific Wixom location. Buyers often describe returning immediately for warranty work, only to face delays. To see first-hand specifics, consult the most recent 1- and 2-star Google reviews here: General RV Center – Wixom, MI Reviews (sort to Lowest Rating).

• Reports commonly cite water intrusion around windows or roof penetrations shortly after delivery.
• Buyers have described slide-outs binding or failing on initial trips.
• Complaints mention missing or loose hardware, incomplete setups, or items “on backorder” at the time of delivery.

Did your PDI at Wixom find major defects? Add your story.

Service Delays and Parts Backlog After Delivery

One of the most common pain points raised by Wixom customers is extended service downtime: weeks or even months waiting for parts, authorization, or technician availability. Customers often report cancelled trips and storage fees while awaiting repairs. Some reviews note communication lapses during these waits, adding frustration and uncertainty.

• Long parts lead times and missed target dates for completion.
• “In-and-out” estimates that stretch into multi-week service holds.
• Limited loaner options, leaving owners without use of their purchase during peak season.

Warranty Denials, Finger-Pointing, and Limited Coverage

Customers sometimes describe being caught between manufacturer and dealer over what is “covered,” especially for interior components or systems blamed on “owner use.” Some buyers report pushback on warranty claims shortly after delivery—especially on items that should arguably be covered under a new unit’s warranty. While this is a wider industry problem, consumers have specifically flagged it at Wixom in low-star reviews.

• Interpretation of “wear and tear” vs. “defect” can lead to out-of-pocket costs for near-new rigs.
• Extended warranty policies may not cover what buyers expect; read contracts in full.
• Appeals to manufacturers sometimes resolve issues—but not always quickly.

Sales Pressure, Add-Ons, and Questionable Upsells

Buyers report add-on products pitched aggressively at delivery or in the finance office: paint protection, interior coatings, tire-and-wheel plans, GAP, extended warranties, and security devices. Some reviewers allege that they felt rushed or that add-ons weren’t fully explained, while others later discovered add-ons they didn’t realize they’d agreed to.

• Ask for an out-the-door price with add-on line items separated; decline anything you don’t need.
• Bring your own financing to compare rates and avoid pressure to “bundle” add-ons.
• Verify that any theft-deterrent or tracking systems you paid for were actually installed.

Finance Office Tactics and Interest Rate Markups

Some buyers allege unexpected finance terms, rate markups, or payment “packing” to include add-ons. This is not unique to this store; however, Wixom reviews include complaints about not being shown complete numbers until the end, or fees appearing late in the process. Always compare the dealer’s offer against a pre-approved loan and ensure every fee is disclosed.

• Get a credit union pre-approval to keep the dealer honest on APR and term.
• Do not sign if numbers differ from what was agreed verbally; ask for an updated, itemized buyer’s order.
• If something feels rushed or confusing, pause the process.

Low-Ball Trade-In Offers and Appraisal Disputes

Several consumers at the Wixom location report feeling low-balled on trades relative to market value. While trade values fluctuate with season and condition, it’s smart to gather multiple offers (from online buyers, consignment lots, or other dealers) to benchmark fairness. Some shoppers successfully negotiate closer to realistic values by arriving with documented offers in hand.

Title, Paperwork, and Plate Delays

Delayed titles, plate issues, or paperwork discrepancies come up repeatedly in low-star Wixom reviews. Consumers have reported trouble registering their RVs on time or receiving proper documentation, which can jeopardize planned trips and even expose buyers to legal risk if they’re pulled over with expired temporary tags.

• Get a timeline in writing for when you’ll receive your title and plates; follow up proactively.
• If the dealership is handling registration, request proof of submission and tracking.
• Maintain copies of all documents you sign; take photos at the desk if needed.

Experienced paperwork delays at Wixom? Tell other shoppers what happened.

Communication Gaps and Broken Promises (“We Owe” Items)

Customers frequently mention unmet promises after delivery—missing parts, accessories, or repairs that were supposed to be included. Without a written “We Owe” document that details each promised item and due date, follow-through can falter. Low-star reviews for Wixom frequently cite poor follow-up communication and difficulty reaching the right person who can resolve lingering issues.

• Insist on a signed “Due Bill/We Owe” listing promised items, and the fulfillment deadline.
• Ask your salesperson to copy the service manager on commitments requiring shop time.
• Document all contact attempts; escalate to management when deadlines are missed.

Inconsistent Tech Training and Repair Quality

Some owners describe repeated returns for the same issues or new problems introduced during repairs. This can signal rushed work, overextended service bays, or inconsistent technician experience. Given RV complexity and variability by brand, the quality of the individual technician matters greatly; customers often do better when they request an experienced tech familiar with their brand or model.

• Ask which technician will work on your rig and their experience with your specific brand.
• Request a detailed work order and test everything before leaving the lot.
• Ask for photos or videos of hard-to-see repairs, especially for roof or underbody work.

Delivery-Day Rush and Missed Walkthrough Education

Several low-star reviews mention hurried walkthroughs or incomplete handoffs. New RVers especially need at least 60–90 minutes of guided instruction and time to test all functions. If you’re rushed or items aren’t working, refuse delivery until defects are corrected or documented in writing as preconditions of sale.

Post-Sale Prioritization Complaints

A recurring theme is that once funds are collected, service responsiveness can decline and delivery-day concerns move to the general queue. This amplifies the risk of taking an unfinished RV home. Make sure all major deficiencies are fixed before the final payment is released or before you sign—your leverage diminishes dramatically after that point.

Were you sent to the back of the line after paying? Report your experience.

Product and Safety Impact Analysis

Why Delivery Defects Matter for Safety

Common PDI misses—unsealed roof seams, miswired appliances, faulty brakes or lighting, slide malfunctions, propane leaks—are more than inconveniences. They can lead to water damage and mold, roadside breakdowns, fires, or CO/LP hazards. RV buyers should personally test all life-safety systems at delivery: smoke/CO/propane detectors, emergency exits, brake lights, turn signals, furnace/LP appliances, and the propane system integrity.

• Bring a non-contact voltage tester, GFCI outlet tester, and LP leak detector spray to the walkthrough.
• Check tire DOT dates and inflation; confirm torque specs on wheels after first 50–100 miles.
• Verify slide alignment and listen for binding; water test around windows and seals.

For federal safety recalls on RV chassis or components (axles, refrigerators, furnaces), use NHTSA’s database by VIN: NHTSA Recall Lookup. You can also explore broader recall context here: NHTSA recalls search with dealership query (then refine by brand/model of your RV).

Legal and Regulatory Warnings

Consumer Protection Laws That May Apply

• Magnuson-Moss Warranty Act protects consumers against deceptive warranty practices; requires clear written warranties and allows claims for failure to honor coverage. Learn more: FTC: Magnuson-Moss Warranty Act.
• FTC oversight of dealer practices covers unfair or deceptive acts in advertising, add-ons, and financing. Read guidance for auto/RV dealers here: Federal Trade Commission (FTC).
• Michigan Attorney General: File complaints for deceptive trade practices, title delays, or undisclosed fees. Start here: Michigan AG Consumer Protection.
• Lemon Laws vary; in many states, motorhome “living areas” are excluded while chassis may be covered. Michigan’s lemon protections are limited for RVs—consult the AG resources and consider legal counsel if you believe your RV is a “lemon.”

If you believe a dealer misrepresented financing terms, packed payments, or sold add-ons without consent, you can file complaints with the FTC and Michigan AG. If safety-related defects aren’t addressed, report them to NHTSA.

Practical Steps to Protect Yourself at General RV Center – Wixom

Buying Checklist Before You Sign

• Hire an independent inspector and put correction of defects in writing as a condition of sale. Search: RV Inspectors near me
• Do a full day-of-delivery systems test with power, water, LP, slides, awnings, cameras, and appliances. Refuse delivery or withhold payment until major problems are fixed.
• Itemize everything (price, fees, add-ons). Decline unnecessary products; do not let add-ons be bundled into the payment unknown to you.
• Bring a pre-approval from a credit union to compare APR and avoid rate markups.
• Get “We Owe” items in writing with deadlines and contacts accountable for fulfillment.
• Confirm title and registration timelines in writing. Follow up weekly until completed.

Pro tip: If the store refuses to permit an independent pre-delivery inspection, walk away. Your only leverage is before the deal is funded. A surprising number of owners report cancelled trips because their “new” RV immediately went back to the shop.

If You Already Bought and Have Problems

• Document everything. Dates, photos, emails, and texts create a defensible timeline.
• Escalate in writing to the service manager and general manager, referencing warranty rights.
• Contact the manufacturer when dealer repairs stall—ask about authorized mobile tech options.
• File complaints with the Michigan AG and BBB if promised timelines are missed or coverage is disputed unfairly.
• Report safety defects to NHTSA. Use NHTSA’s complaint/recall resources.

How did Wixom handle your service case? Add your details.

A Closer Look at Recurring Themes in Wixom Reviews

“New” RVs Needing Immediate Repairs

Low-star reviews specific to the Wixom location frequently claim that newly purchased RVs required immediate repairs for leaks, electrical faults, or malfunctioning slides—some within days of delivery. Whether due to manufacturer defects or rushed PDI, the outcome is the same: lost camping time and increased costs for owners.

Parts and Scheduling Bottlenecks

Reported parts delays and packed service calendars lead to extended downtime. In busy seasons, owners have described weeks-long waits just to get on the schedule. If you’re purchasing at Wixom, ask the service department about current wait times and parts ETA realities for the brands you’re considering.

Upsells and Extended Warranties

Extended warranties can be valuable in select cases, but they come with exclusions and claim hoops. Many Wixom buyers report feeling pushed toward policies and protection packages without clear disclosure on coverage limits. Read every contract page—especially sections on “wear and tear,” seals and gaskets, and consequential damage.

Paperwork Slip-Ups

Complaints about delayed titles, incorrect plates, or missing documents at the Wixom store are too frequent to ignore. Driveaway without proper paperwork and you risk tickets, travel disruption, and registration headaches. Do not leave the lot until you have every document you need, or proof of timely processing.

Balanced Notes and Any Signs of Improvement

To be fair, some customers do report positive experiences at General RV – Wixom, praising particular salespeople or service techs who “went the extra mile” to resolve complex issues. There are also instances where management intervened and made things right for the customer—though usually after a period of frustration. The variability underscores the importance of preparation and leverage: show up with your independent inspector, a detailed checklist, and financing alternatives. This sets the tone for a smoother transaction.

If you’ve had a positive experience at this location, that’s valuable context for other readers too. Share what went right for you so others can learn.

Final Recommendations for RV Shoppers Considering General RV Center – Wixom, MI

• Do not skip a third-party pre-delivery inspection. Search: RV Inspectors near me
• Study the dealership’s lowest-rated Google reviews for the Wixom store to see specific, recent complaints: General RV Center – Wixom, MI.
• Keep your financing separate with a credit union pre-approval and say no to unnecessary add-ons.
• Demand written commitments for any post-delivery items and monitor deadlines aggressively.
• Know your rights under the FTC, NHTSA, and Michigan AG frameworks; use them when needed.
• Cross-check owner communities and independent voices. Try searching educational content on channels like Liz Amazing’s RV industry watchdog videos to prepare for typical dealer tactics.

What would you warn or recommend to the next buyer? Post your advice.

Bottom Line

Based on the volume and consistency of negative consumer reports specific to General RV Center’s Wixom, MI location—covering PDI misses, service delays, warranty disputes, aggressive upsells, finance surprises, and paperwork problems—we cannot recommend purchasing here without extraordinary precautions. If the store will not agree to an independent pre-delivery inspection with defects corrected prior to funding, we advise looking at other dealerships with stronger, recent customer satisfaction patterns.

Have you dealt with General RV – Wixom? Help other shoppers by sharing specifics.