Giant RV – Montclair- Montclair, CA Exposed: Costly Add-Ons, Failed PDIs, Delayed Titles & Service

Introduction: What Our AI-Powered Research Found About Giant RV – Montclair (Montclair, CA)

AI-powered research tools have systematically collected and analyzed public information to produce this report. Giant RV – Montclair is part of a regional chain of RV dealerships serving Southern California. The Montclair store specifically serves Inland Empire shoppers and sits within driving distance of Los Angeles and Orange County. While Giant RV is a recognizable brand in the region and offers a wide selection of motorized and towable RVs, consumer feedback indicates recurring concerns in sales practices, financing add-ons, pre-delivery inspections, delayed paperwork, and post-sale service responsiveness at this location.

To see primary-source feedback in the dealer’s own customer words, start with their Google Business Profile and sort by “Lowest rating” to review the most recent 1- and 2-star reviews: Google Reviews for Giant RV – Montclair (Sort by Lowest Rating).

For broader context on systemic RV retail issues and consumer awareness, we also recommend searching the Liz Amazing YouTube channel—an independent creator who regularly exposes questionable RV industry tactics and educates buyers on prevention. Try these links and then search within her channel for the dealership or issues you’re researching:

• Liz Amazing’s RV consumer advocacy channel
• Investigations and buyer beware content by Liz Amazing
• Search Liz Amazing for dealer tactics before you sign

Community Research: Where to Read Unfiltered Owner Feedback

Before moving forward with Giant RV – Montclair, cross-check buyer experiences and model-specific issues in owner groups and forums:

• Facebook owner groups (via Google): Join RV model-specific groups for your brand(s) to ask owners about dealer service quality, warranty support, and long-term defects. Use: Google “RV Brand Facebook Groups” and add your brand/model.
• Forums and review platforms: RVForums.com, RVForum.net, RVInsider.com, and Good Sam Community contain decades of threads on dealer practices and warranty experiences.
• Video case studies: YouTube creators frequently document purchase and service experiences; search by dealership name plus “issues” or “problems.”

Have you dealt with Giant RV – Montclair? Add your firsthand experience in the comments so fellow shoppers can learn from you.

Critical Pre-Buy Advice: Independent Inspection Is Your Leverage

Across RV retail nationally, a powerful pattern emerges: units often leave the lot with water intrusion, electrical faults, appliance failures, slide damage, suspension/brake issues, or poor fit-and-finish that a thorough inspection would have flagged. Consumers who accept delivery without a third-party inspection often find themselves in long service queues—after the dealer has been paid—leading to cancelled camping trips and months-long downtime.

• Hire an independent NRVIA-trained or equivalent inspector to perform a complete pre-delivery inspection (PDI) before final payment or signing.
• Put all “we owe” items in writing and do not accept verbal assurances. Require a sign-off that each defect is corrected before you take possession.
• If Giant RV – Montclair does not allow a third-party inspection, that’s a red flag. Walk away.
• Find local professionals with: Google “RV Inspectors near me”. You can also search again once you shortlist a unit: Independent RV inspection near me (pre-purchase).

Have you tried arranging an outside inspection at this location? Tell others what happened.

Pattern of Complaints at Giant RV – Montclair (Montclair, CA)

Public complaints about this specific location cluster around sales pressure, costly finance office upsells, inconsistent PDIs, delayed paperwork and titles, and sluggish service turnaround. Read the latest 1- and 2-star reviews directly: Giant RV – Montclair Google Reviews (Sort by Lowest Rating).

Sales Pressure, Addendums, and Last-Minute Add-Ons

Reports describe price changes between initial discussion and signing, unexpected dealer-installed “packages,” and pressure to commit quickly. Many RV dealers—this location included, per multiple low-star reviews—are flagged for add-on products like paint protection, nitrogen tires, security systems, or “appearance packages” that can add thousands without clear consent.

• Ask for an out-the-door price quote in writing, including taxes, title, registration, and all add-ons. Refuse any addendum not pre-agreed.
• Cross-check the buyer’s order against the online ad or initial quote. If the numbers don’t match, pause the deal.
• Never sign anything under time pressure. Sleep on it. The RV will still be there tomorrow—or you’ll find one in better shape elsewhere.

For firsthand experiences, scan “lowest rating” feedback on their Google profile and look for mentions of surprise fees or add-ons: Giant RV – Montclair customer complaints.

Finance Office Tactics: High APR, Payment Packing, and Warranty Upsells

Consumer complaints often cite a finance office that promotes extended service contracts (VSCs), GAP, tire-and-wheel, etching, and other products, sometimes bundled into payment quotes without transparent consent. Some reviewers allege interest rates higher than what they qualified for, or that they felt rushed through e-sign disclosures.

• Get pre-approved with your bank or credit union to benchmark APRs and terms.
• Request the “menu” of F&I products with pricing and the base payment before add-ons. Decline anything you don’t want—especially if you’re told it’s “required.”
• Do not sign if the monthly payment is higher than expected. Ask to see the full contract without add-ons.

Low-Ball Trade-Ins and Appraisal Discrepancies

Several low-star accounts report trade values dropping at the last minute, or appraisal numbers changing once customers are in the finance office. These experiences tend to erode trust instantly. Always get an appraisal in writing and consider a backup offer from CarMax (for motorhomes), consignment dealers, or private sale to keep leverage.

Pre-Delivery Inspection (PDI) Shortfalls: Units Leaving with Defects

Common post-sale defects noted in the RV retail sector—many reflected in this store’s review pattern—involve water leaks, slides that bind, soft floors, non-functioning appliances, bad seals, miswired outlets, inoperable leveling systems, and batteries that fail immediately. When PDIs are rushed or incomplete, the customer becomes the first real inspector—after paying.

• Insist on a comprehensive PDI checklist and participate in a full walkthrough with water, power, propane, slides, and generator running.
• Do not accept delivery until everything works correctly, corrections are documented, and parts are confirmed in stock.
• Bring an independent inspector: Find a third-party RV inspector near me.

Did your unit leave Giant RV – Montclair with defects? Share the specific issues you encountered so others can prepare.

Service Backlogs, Long Waits, and Communication Gaps

Low-star reviews for this location mention long waits for appointments, slow turnaround once the RV is checked in, and difficulties getting updates. Delays are compounded by parts shortages and manufacturer authorizations. The practical fallout can be cancelled trips and RVs sitting idle for weeks or months.

• Get a written estimated time of completion and parts ETA. Ask who will update you and how often.
• Request photos of progress and parts arrivals to keep accountability on track.
• Escalate to the service manager or general manager if promised timelines lapse.

Titles, Registration, and Paperwork Delays

Multiple 1-star accounts describe delayed plates, registration, and title paperwork, creating stress and risk of citation. California dealers must submit title/registration documents within tight statutory timelines; long delays may signal either process breakdowns or extended out-of-state titling complexities.

• Before funding, ask for the exact timeline for title and registration filing and what you will receive (temporary tags, etc.).
• If delays occur beyond promised dates, document everything and escalate promptly.
• Consult California DMV and the California Attorney General if statutory deadlines are missed.

Warranty Coverage Confusion and Denied Claims

Review patterns suggest some customers feel bounced between dealer and manufacturer on warranty repairs, with ambiguous responsibility for defects discovered shortly after purchase. Extended service contracts (VSCs) can add complexity—especially if the administrator requires pre-authorization or exclusions apply.

• Keep your inspection report; it’s evidence the defect existed at delivery.
• File warranty claims in writing and request a written denial with policy citations if a claim is refused.
• If a safety defect is involved, also report it to NHTSA.

After-Sale Communication: Missed Calls and Unkept Promises

Several reviews at this location refer to difficulty reaching the right person, slow callbacks, and unresolved “we owe” items. This is a widespread pain point in RV retail—especially when service departments are overloaded—and it’s costly to consumers who need issues addressed quickly.

• Use email and text for a written trail. Summarize every phone call by email with dates, names, and action items.
• Set firm follow-up times. If missed, escalate to department leadership.
• Always get a signed due bill for any promises made at sale.

Legal and Regulatory Warnings

Consumer complaints tied to sales misrepresentations, failure to honor written commitments, or delayed paperwork have potential legal implications. Buyers should be aware of their rights and the agencies that accept complaints:

• California DMV paperwork timelines: Dealers must process title and registration promptly. Chronic delays can be reported to DMV investigations and the California Attorney General.
• California Consumer Legal Remedies Act (CLRA) and Unfair Competition Law (UCL): Prohibit unfair or deceptive acts in consumer transactions. Misrepresentations, hidden add-ons, or bait-and-switch pricing may trigger liability.
• Magnuson-Moss Warranty Act (federal): Governs written warranties on consumer products, including many RV components. Refusing warranted repairs or misrepresenting coverage can raise issues.
• NHTSA: Safety defects (brakes, steering, tires, propane systems, electrical fires, towability) should be reported. Manufacturers and dealers must remedy recalls and safety defects.
• FTC: Enforces rules against deceptive or unfair practices in commerce, including finance and advertising claims.

Key resources:

• Report a safety defect to NHTSA
• File a complaint with the FTC
• California Attorney General – Consumer Complaint

If you believe Giant RV – Montclair engaged in deceptive pricing, payment packing, or refused warranted service, consult a consumer protection attorney experienced in auto/RV retail. Also alert regulators if safety defects are involved.

Product and Safety Impact Analysis

Based on patterns in public reviews and the broader RV industry, the following defect categories carry significant safety and financial risk if not handled promptly and competently:

• Water intrusion and structural rot: Leaks around slides, roofs, or windows can quickly compromise the subfloor and wall framing, leading to mold, delamination, and thousands in repairs.
• Brake, axle, and suspension faults (towables and motorized): Mis-adjusted brakes, under-spec axles, and misaligned suspension can raise crash risk. Address before towing.
• Propane systems: Improperly sealed lines or regulator issues can cause leaks—dangerous in enclosed spaces. Always leak-test and use detectors.
• Electrical failures: Short circuits, miswired outlets, or transfer switch issues can cause fire hazards. Verify under load during the PDI.
• Slide and leveling malfunctions: Binding slides and failing jacks can strand travelers or damage the rig.

Check recalls relevant to your specific make, model, and year. Use NHTSA’s recall search and verify no open recalls remain before purchase: NHTSA recalls research for Giant RV – Montclair shoppers. Also ask the dealer for a printout of open campaigns by VIN.

Have you experienced a safety defect with a unit purchased at this location? Report what happened and how it was resolved—it can prevent harm to future buyers.

How to Protect Yourself at Giant RV – Montclair

• Demand an independent inspection: Your leverage is highest pre-funding. No inspection allowed? Walk.
• Get everything in writing: Out-the-door price, due bill, PDI checklist, promised repairs, parts ETAs.
• Benchmark financing: Arrive pre-approved. Review the contract line-by-line; decline F&I products you don’t want.
• Test every system: Water (pressurized and hot), slides, leveling, generator, shore power, appliances, HVAC, roof and seams, windows and doors, brakes/axles, hitching or tow setup.
• Refuse delivery with open defects: Don’t accept “We’ll fix it later.” That’s how trips get cancelled and RVs get stuck at the dealer.
• Verify title/registration timelines: Ask the DMV submission date and expected plate arrival in writing.
• Confirm recall status by VIN: Require proof of no open recalls or that recalls are completed before delivery.
• Keep a paper trail: Document every call and visit. Use email to recap commitments.

Direct Sources: Research Links for Giant RV – Montclair

Use these curated searches to independently verify patterns, read complaints, and compare experiences across platforms. Click and then add specific issues (e.g., “service delays,” “title problems,” “upsells”).

• Google search: Giant RV – Montclair Issues
• YouTube search: Giant RV – Montclair Issues
• BBB search: Giant RV – Montclair complaints
• Reddit r/RVLiving: Giant RV – Montclair Issues
• Reddit r/GoRVing: Giant RV – Montclair Issues
• Reddit r/rvs: Giant RV – Montclair Problems
• RVInsider search: Giant RV – Montclair reviews
• Good Sam Community: Giant RV – Montclair Issues
• NHTSA recalls research: Giant RV – Montclair
• RVForums.com: Search for Giant RV – Montclair
• RVForum.net: Search for Giant RV – Montclair
• RVUSA Forum: Search for Giant RV – Montclair Issues
• PissedConsumer: Manually search for Giant RV – Montclair

Also, examine the dealer’s own review feed (sort by lowest rating for the rawest signal): Giant RV – Montclair Google Reviews.

On Upsells and Questionable Warranty Coverage

Extended service contracts (VSCs), GAP, tire/wheel coverage, interior/exterior “protections,” and alarms are optional products with widely varying value. Many buyers discover later that their claims are denied due to exclusions or lack of pre-authorization, or that they overpaid relative to the risk and deductible structure.

• Request the actual contracts in advance and read coverage, exclusions, deductibles, and cancellation terms.
• Shop third-party VSC quotes before committing in the F&I office.
• If told a product is “required,” ask for the written policy proving that claim.

For education on F&I pitfalls common in RV dealerships, browse consumer-focused breakdowns on channels like Liz Amazing. Then search her videos for tactics relevant to your situation: Liz Amazing’s RV buyer protection content.

Signs of Improvement and Positive Experiences

A fair reading of public reviews shows that not all experiences at Giant RV – Montclair are negative. Some customers report friendly salespeople, successful deliveries, and satisfactory service resolutions. There are instances of managers stepping in to fix problems or expedite parts. That said, the severity and frequency of negative reviews—especially around PDIs, paperwork timelines, and communication—indicate systemic areas needing improvement. The safest posture for a shopper is cautious optimism paired with rigorous verification before funding.

If you had a good experience here, what specifically went right? Offer your tips to help other buyers.

Summary and Recommendation

Giant RV – Montclair is a well-known Southern California dealership with significant inventory and a steady flow of customers. However, recurring themes in public, low-star feedback point to risk areas shoppers must actively manage: aggressive sales and F&I pressure, add-on packages, inconsistent pre-delivery inspections resulting in immediate post-sale repairs, service backlogs and communication gaps, and delayed titles/registration. These issues are not unique to this store—but they do appear frequently enough in this location’s review history to warrant heightened caution.

• Insist on a third-party pre-purchase inspection and do not fund until defects are corrected.
• Lock down an out-the-door price and decline non-essential add-ons.
• Arrive pre-approved for financing and compare contracts line by line.
• Require documentation on title/registration timelines and VIN recall status.
• Escalate promptly if communication stalls, and preserve a full paper trail.

Read current 1- and 2-star reviews to understand real-world outcomes: Giant RV – Montclair Google Reviews (Sort by Lowest Rating). Doing so will help you identify the exact patterns that matter for your decision.

Given the volume and nature of negative consumer reports tied to Giant RV – Montclair—especially around inspections, post-sale support, and paperwork timing—we do not recommend proceeding without ironclad safeguards. If the dealership resists transparency, independent inspections, or written commitments, consider other RV dealers with stronger service reputations and cleaner review profiles.

Have insight to add? Contribute your detailed experience to help future buyers.