Gordys Camper Parts Repairs- Addison, VT Exposed: Repair delays, communication gaps, billing disputes

(Serious Concern)

Whether you’re commissioning major repairs or installing critical components (towing, brakes, axles, electrical, propane), a third-party inspection is your best leverage before work proceeds or before you make final payment. Independent inspectors can verify the scope, ensure safety-critical items are done correctly, and document the condition with photos and written reports. Search regionally: RV Inspectors near me. If a dealer or service shop will not permit a qualified, independent inspection prior to handover or final payment, consider that a red flag and walk away.

After payment, consumers losing leverage is a common theme in RV repair disputes. Some reviewers (across the industry) report postponed camping trips because their rig sits on a lot for weeks or months waiting for rework or backordered parts. Verify timelines and have milestones in writing. If you’ve had work done at Gordy’s and want to inform other RV owners, would you share what happened in your case?

(Serious Concern)

Public reviews referencing Gordy’s Addison, VT location describe wait times that stretched longer than expected, especially during peak season. As with many small shops, calendars can book out fast, and parts delays compound downtime. Consumers recount bringing units in for seemingly straightforward issues but encountering extended holds. To protect yourself, ask for a target start date, parts ETA, and staged updates in writing. Confirm whether your rig will be stored outside exposed to weather if repairs stall.

(Moderate Concern)

Multiple negative reviews note difficulty reaching staff for status updates or getting timely return calls. Communication lapses are especially harmful for travelers on deadlines or seasonal owners. Before approving work, agree on a specific cadence for updates (e.g., twice weekly by email or SMS) and a single point of contact. If you experience chronic silence, document each outreach attempt and time stamp it. That record can be vital if you need to escalate.

(Serious Concern)

Some reviewers indicate that final bills ended higher than initial expectations, or that certain line items seemed unclear. This can happen when technicians discover additional issues mid-repair, but it must be communicated and approved. Ask for a written estimate with parts lists, labor hours, and hourly rate, along with a not-to-exceed cap absent your authorization. Request that any change orders require your explicit sign-off. Keep copies of all drafts and emails.

(Serious Concern)

A subset of negative reviews allege that repairs did not resolve the original problem or created new issues requiring rework. In the RV context, poor workmanship on systems like brakes, bearings, suspension, LP gas, or 120V/12V electrical can be outright dangerous. Insist on a comprehensive test of completed work before paying and taking your rig home. For complex systems, that’s when an independent inspection is most valuable: find an RV inspector near you. If you’ve had work redone after a visit to Gordy’s, can you describe what failed and how it was resolved?

(Moderate Concern)

Like many RV shops, Gordy’s is constrained by manufacturer and distributor supply chains. Owners reported frustration with repeated parts ETAs being pushed out. If a key part is backordered, ask about substitute equivalent parts, remanufactured options, or whether you can source the part faster and have the shop install it. If you purchase parts yourself, clarify warranty implications and restocking policies upfront.

(Moderate Concern)

Public complaints in the RV sector frequently revolve around warranty approval delays or denials. Independent shops like Gordy’s may need authorization from OEMs or component manufacturers (Dometic, Lippert, Norcold, Suburban, etc.) before proceeding. Verify whether Gordy’s is an authorized service center for your specific brand and component. Confirm who files the claim, what’s covered, whether diagnostic time is billable, and what you owe if the claim is denied.

(Moderate Concern)

Even service-focused shops can push add-ons—surge protectors, extended service contracts, “lifetime” sealants, or premium accessories that may not fit your use case. Upsells are not inherently bad, but many RV owners later realize they paid more than necessary. Cross-check the prices of recommended parts online before approving (bear in mind shops legitimately charge markup). Ask whether a less expensive equivalent exists. For insight into common upsells and how to weigh them, see Liz Amazing’s deep-dives on RV upsells and warranties.

(Moderate Concern)

While Gordy’s appears to be primarily a repair/parts business rather than a sales dealer processing titles, always request a detailed invoice and parts documentation. If they sell or install major components (axles, hitches, brake controllers), ask for the product serials and warranty registration proof. Invoices should clearly tie labor to specific tasks. File everything; it affects resale and future warranty claims.

(Moderate Concern)

Some negative reviews describe terse or dismissive interactions, particularly when jobs run long or customers challenge bills. This can happen anywhere, but if you sense friction early, consider whether the relationship is a fit. Professional tone matters in conflict resolution. Keep all communications polite, factual, and in writing—this improves the odds of a fair outcome if disagreements arise. If you’ve experienced issues with staff conduct at the Addison location, would you tell future RVers what worked (or didn’t) to resolve it?

(Serious Concern)

If you encounter billing surprises, unauthorized work, or warranty denials, you may have protections under state and federal law. Key references include:

• Magnuson-Moss Warranty Act (federal): Governs warranties on consumer products and requires clear terms. Learn more at the Federal Trade Commission: FTC Guide to Warranty Law.
• Vermont Consumer Protection Act (VCPA): Prohibits unfair and deceptive acts or practices in commerce. You can seek assistance or file a complaint via the Vermont Attorney General’s Consumer Assistance Program: Vermont AG Consumer Assistance Program.
• If a repair affects a safety-related system (brakes, lighting, tires, towing, LP gas, structural integrity), you may also report safety concerns to NHTSA: Report a Safety Problem to NHTSA.

Document everything: estimates, texts, emails, photos of the rig pre- and post-service, and any manufacturer instructions allegedly followed. If you believe a warranty was misrepresented or denied improperly, these records support your claim to the manufacturer, an extended warranty administrator, the FTC, or the Vermont AG.

(Moderate Concern)

If optional add-ons are presented with exaggerated benefits, or if “lifetime” labels are used without clear, written terms, that can raise fairness issues under VCPA. Request all representations in writing, including maintenance requirements needed to keep any “lifetime” coverage valid. If terms aren’t clear, don’t buy. For more on avoiding confusing upsell traps, review consumer-centric content on channels like Liz Amazing, which frequently dissects RV dealer tactics.

(Serious Concern)

Even seemingly minor service issues can escalate into safety hazards in RVs. Examples include:

• Axle/bearing/brake work: Improper torque or assembly can lead to wheel separations, brake failure, or fires.
• LP gas systems: Loose fittings or improper regulator settings can cause leaks or explosions.
• Electrical (120V/12V): Miswired components can short, overheat, or arc—posing a fire risk.
• Hitches and weight-distribution: Incorrect setup can destabilize towing, increasing rollover risk.

If work performed at Gordy’s allegedly worsened an issue, you should immediately address safety risks. Seek a second opinion and consider reporting serious safety faults to NHTSA. Owners should also verify if their RV or installed components have active recalls using their VIN or product serial numbers. Start here: NHTSA Recall Lookup. And before taking delivery of your repaired rig, again, arrange an independent inspector to validate the work: Find a local RV inspector.

(Moderate Concern)

Extended downtime equals real money: canceled reservations, lost deposits, and missed seasonal windows. When a shop repeatedly extends the timeline, push for clarity on parts sourcing, scheduling, and whether your rig is receiving active work. Consider picking up the unit if progress stalls and seeking a second opinion, especially for complex diagnostic problems that can turn into long, expensive chases.

(Moderate Concern)

When a dispute arises, escalate methodically:

• Request a manager/owner meeting with your documentation.
• Ask the manufacturer (if applicable) to adjudicate warranty questions and provide written positions.
• File a fact-based complaint with the Vermont AG’s Consumer Assistance Program if you suspect unfair or deceptive practices: Vermont AG – Consumer Assistance.
• Notify the BBB if unresolved: use the search link provided above to locate the correct profile.
• If a safety issue is involved, report to NHTSA.

If you’ve navigated a dispute with this shop, what steps helped you get resolution? Sharing specifics helps your neighbors and other travelers make informed decisions.