Great American RV SuperStores – Hammond- Hammond, LA Exposed: Pressure Sales, Bad PDIs, Long Repairs
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Great American RV SuperStores – Hammond- Hammond, LA
Location: 10241 Destination Drive, Hammond, LA 70403
Contact Info:
• info@greatamericanrv.com
• sales@greatamericanrv.com
• Sales: (225) 351-0187
Official Report ID: 2820
Introduction and Background
AI-powered research tools have systematically collected and analyzed public information to produce this report. Great American RV SuperStores – Hammond is the Hammond, Louisiana location of a regional RV dealership group operating across the Gulf South. As a multi-location chain, the company markets a wide selection of towables and motorized units, on-site financing, and a full-service shop. This report focuses exclusively on the Hammond, LA store’s consumer-facing track record, with an emphasis on verifiable patterns reported by owners in public forums and review platforms.
At a glance, public feedback for the Hammond location shows recurring complaints about sales pressure, finance-office upsells, low trade-in offers, inconsistent pre-delivery inspections (PDI), prolonged repair timelines, parts delays, and post-sale communication issues. Some customers reported expectations set by sales teams that were not fully honored by service or title departments. Below, you’ll find a detailed, scannable breakdown of the most frequently raised concerns, paired with research links so you can verify claims and explore deeper before you purchase.
Where to Crowdsource Unfiltered Owner Feedback (Before You Shop)
Before committing to any RV, it’s smart to hear directly from owners of the models you’re considering and from customers of the specific dealership location. Here’s how to do that quickly:
- Google Reviews (sort by “Lowest rating”): Start with the dealership’s public reviews and filter to 1-star and 2-star to read the most serious complaints reported by recent buyers. Here is the Hammond store’s listing: Great American RV SuperStores – Hammond Google Business Profile. Consider spending 10–15 minutes reading the lowest ratings in full. If you’ve purchased here, would you leave your story for other shoppers?
- Brand-focused Facebook groups: Join several owner groups for the brand and floorplan you’re targeting to learn about real-world issues and warranty outcomes. Use a Google search such as:
Replace the brand with the models you’re shopping. Cross-check any claims with other sources.
- Industry watchdog content: The Liz Amazing YouTube channel regularly highlights RV buyer pitfalls, dealer pressures, and how to protect yourself with pre-delivery checklists. Search her channel for the dealership you’re considering and the model you plan to buy.
Why You Must Get a Third-Party RV Inspection Before Taking Delivery
Independent inspections are your best leverage to avoid expensive headaches. Always arrange a third-party, certified RV inspection before you sign final papers or take possession. If the dealer doesn’t allow a professional inspector of your choosing, consider that a major red flag and walk away. Use this to find options near you: Search: RV Inspectors near me.
- Why it matters: Many buyers report discovering water leaks, miswired components, broken slide mechanisms, or non-working appliances only after drive-off. Once the dealer is paid, your place in the service queue often moves behind new sales.
- Real-world impact: Multiple RV owners across the industry report canceled trips and months-long service delays while their unit sits on a lot awaiting diagnosis, parts, or approval.
- Inspection leverage: A written, independent report creates a documented list of punch items the dealer should fix before you finalize the sale. That’s when you have leverage.
We repeat: if a dealership restricts or refuses reasonable third-party inspections, that’s a sign to reassess. You can also try another locator if needed: Find another RV inspector near me. If you’ve had success or trouble arranging an inspection at this location, tell future buyers what happened.
What Public Reviews Reveal About the Hammond, LA Location
Patterns in recent 1-star and 2-star reviews on the Hammond store’s Google profile commonly cite sales pressure, finance add-ons, post-sale service delays, and inconsistent communication. Shoppers should personally verify by visiting the dealership’s listing and sorting reviews by “Lowest rating” here: Great American RV SuperStores – Hammond Google Reviews. Read full narratives to understand timelines, promises made, and how issues were resolved.
We refrain from reproducing specific customer quotes that cannot be independently archived within this report. However, you can corroborate the themes below by reviewing the most recent low-star reviews directly on Google, and cross-checking across multiple forums linked later in this report. If your experience aligns or differs, please add your firsthand account to help other shoppers.
Recurring Issues Reported at Great American RV SuperStores – Hammond
High-Pressure Sales Tactics and Add-On Fatigue
(Serious Concern)
Shoppers frequently describe feeling rushed during the sales and finance process, with pressure to sign immediately “to lock in” deals or incentives. Public complaints also mention persistent upsells for extended service contracts, tire-and-wheel packages, paint/fabric protection, or anti-theft devices, sometimes bundled in paperwork as if standard. Verify line items before signing, and insist that any declined add-ons be fully removed and reprinted on final buyer’s order. Industry advocates like Liz Amazing routinely explain how these products are high-margin for dealers and often redundant with manufacturer warranties or your own insurance. Search her channel for “F&I” or “warranty upsells” to learn negotiation scripts and how to spot padded fees.
Financing Markups and Higher-Than-Expected APRs
(Moderate Concern)
Several recent reviews and forum posts across the RV industry suggest that dealership-arranged loans can include rate markups, reserve kickbacks, or “packed” products you didn’t intend to buy. For any Hammond location offer, compare the APR against pre-approved financing from your bank or credit union, and request to see the approval sheet from the lender (or have it emailed to you). If the APR is higher than you qualify for—or if your out-the-door number balloons with extras—push back or obtain your own financing. If you’ve encountered unusual APR or add-on pressure locally, share your experience for other shoppers.
Low-Ball Trade-In Offers
(Moderate Concern)
Multiple public reviews suggest customers felt their trade-in valuations were far below wholesale. This is common at many RV dealers. To protect yourself, get 2–3 third-party bids from sites that buy RVs outright or from competing dealerships. If a dealership’s trade-in number is dramatically low, consider selling privately or using another outlet to preserve equity.
Inadequate Pre-Delivery Inspection (PDI) and Delivery Defects
(Serious Concern)
Commonly reported issues at the Hammond store include units delivered with non-functioning appliances, water intrusion, cosmetic damage, and slide or leveling system problems found during or shortly after delivery. Insist on a methodical PDI, test everything (water systems, propane, electrical, slides, HVAC, seals), and document deficiencies on a “Due Bill/We-Owe” form signed by management. Never rush the walk-through. Bring a moisture meter and, ideally, your own third-party inspector. Reference checklists from experienced owners and advocates (you can find many via the Liz Amazing channel) and do not finalize until items are addressed or scheduled in writing with time frames.
Service Backlogs and Warranty Repair Delays
(Serious Concern)
The most impactful complaints about the Hammond location describe long waits for diagnosis, parts, or warranty authorization—sometimes stretching for weeks or months. While RV service delays are an industry-wide challenge (parts supply, manufacturer approvals), dealers still control communication cadence and scheduling transparency. Before you buy:
- Ask for current service backlog times in writing, specifically for your brand’s warranty (e.g., how long to diagnose? To order and receive parts? To complete labor?).
- Request a single point of contact with direct phone and email, plus expected update frequency (e.g., weekly status reports).
- Get commitments for “not to exceed” dates and ensure warranty and non-warranty tasks are separated on work orders.
If your RV has been stuck for an extended period at this location, would you document the timeline to help others plan?
Parts Availability and Communication Gaps
(Moderate Concern)
Buyers have reported calling repeatedly for updates and receiving limited or inconsistent information regarding parts ETAs. This compounds trip cancellations and out-of-pocket costs. Insist on written parts orders with manufacturer case numbers and ask the service department to share tracking references or internal notes so you can verify progress. If you’re told a part is “backordered,” request a manufacturer contact to independently verify.
Title, Tag, and Paperwork Delays
(Serious Concern)
Delayed titles or missing paperwork can prevent registration, travel, or insurance claims. Several public complaints tied to dealerships across the region, including this location, describe unexpected waits for plates, title packets, or lien releases. Louisiana law expects timely title delivery; prolonged delays could create legal exposure. If you encounter title or tag holdups, maintain a written log of communications and send a certified letter demanding compliance by a specific date. Consider filing complaints with the Louisiana Office of Motor Vehicles and the Louisiana Attorney General (links in the legal section below).
Discrepancies Between Verbal Promises and Written Contracts
(Moderate Concern)
A recurring review theme is that customers reported promises made by sales representatives—such as “we’ll fix that after delivery,” “we’ll include X,” or “we’ll honor this quote later”—that did not appear on the final paperwork. Protect yourself by ensuring all promises are on a signed “We-Owe” form with dates and specific deliverables. Record the walk-through (with permission) to document statements regarding condition or repairs.
Inconsistent Workmanship and Quality of Repairs
(Serious Concern)
Owners have publicly reported needing repeat visits for the same issue or receiving units back with new cosmetic damage. This may reflect a training or workload challenge in the service bay. Ask for the technician’s certifications (e.g., RVTI) and whether a senior tech will sign off after the repair. Review before/after photos at pickup and walk the roof and chassis yourself. If a job appears rushed or incomplete, refuse delivery until corrected.
Refusals or Restrictions on Independent Inspections
(Serious Concern)
While not unique to this store, several buyers across the industry have reported dealerships discouraging outside inspectors or restricting how long they can examine the RV. If the Hammond location limits reasonable inspection access or refuses your professional inspector, consider that a serious warning sign. You can find a qualified inspector here: RV Inspectors near me. Buyers who successfully completed inspections at this location, how did the process go?
Legal and Regulatory Warnings
Based on patterns seen in public complaints, the following legal frameworks and regulators may be relevant if you experience unresolved issues with the Hammond, LA location:
- Magnuson-Moss Warranty Act (Federal): Governs consumer product warranties and prohibits tying warranty coverage to paid add-ons. If warranty service is denied without valid reason, you may have recourse. Learn more at the FTC: FTC Guide to Federal Warranty Law.
- FTC Act (Deceptive or Unfair Practices): Misrepresentations in advertising or sales can trigger federal scrutiny. If you believe you were misled, file a report: ReportFraud.FTC.gov.
- Louisiana Consumer Protection: For unresolved contract disputes, deceptive practices, or title delays, contact the Louisiana Attorney General’s Consumer Protection section: Louisiana Attorney General – Consumer Protection.
- Vehicle Titles and Registration: Delays in title or registration can be reported to Louisiana OMV. Start here: Louisiana Office of Motor Vehicles.
- NHTSA Recalls and Safety: If you suspect a safety defect, check recalls and file complaints with NHTSA: Report a Safety Problem to NHTSA. Also search recall info: NHTSA Recalls database – search context.
Keep complete records: purchase and finance documents, emails, text messages, photos, and video. Written timelines often determine outcomes in disputes.
Product and Safety Impact Analysis
Several complaint categories—water intrusion, slide malfunctions, brake/axle issues, propane leaks, electrical faults—have direct safety and financial implications. Even a minor water leak can cause hidden delamination and mold, leading to thousands in repairs and diminished value. Slide or leveling failures can strand the RV, and propane or 120V electrical defects are potentially dangerous. In practice:
- Before purchase: Demand a full systems test and verify all safety devices (smoke, CO, LP detectors) are unexpired and functional. Confirm tire DOT dates and inflation; ask whether wheel lug torques were checked during PDI.
- At delivery: Inspect roof sealant, window seals, plumbing fittings, and slide sweeps. Request documentation of manufacturer Technical Service Bulletins (TSBs) applicable to your VIN.
- After delivery: Register your RV with the manufacturer to receive recall notices. Independently check NHTSA and brand-specific bulletins for updates: NHTSA Recall Search.
When dealers underperform on PDIs or delay repairs, the risk shifts to you. If an issue seems safety-related and the dealership cannot schedule promptly, you may need to escalate to the manufacturer or another authorized service center to mitigate hazard exposure.
Pricing Transparency and Add-On Oversight
(Moderate Concern)
Public accounts highlight the common RV dealership practice of promoting low “sale prices” that expand at the finance desk with add-ons. To protect yourself:
- Request a written, out-the-door price that includes taxes, title, doc fees, and any add-ons well before signing.
- Decline packages you don’t want and insist the contract be reprinted with the correct totals.
- Bring your own pen-and-paper checklist to cross-check every page and line item.
Independent educators like Liz Amazing share buyer strategies to avoid unnecessary coverage. Search her channel for “dealer fees,” “extended warranty,” and “RV pricing” to learn the playbook many finance managers use.
How to Protect Yourself at Great American RV SuperStores – Hammond
- Insist on a third-party inspection: Book your inspector early and get the dealership to commit in writing to allow sufficient access and power/water hookups. Find inspectors here: RV Inspectors near me.
- Get pre-approved financing: Have your bank or credit union approval ready to compare to the dealership’s offer. Refuse unwanted add-ons.
- Document every promise: Use a “We-Owe” form with manager signature and due dates. No verbal promises.
- Perform a full PDI with moisture testing: Run every system on shore power, generator, and batteries. Test slides multiple times. Check for leaks after running all plumbing fixtures.
- Confirm title timelines: Ask how soon title work is completed and how plates are issued. If anything slips past agreed dates, escalate promptly.
- Service scheduling proof: If repairs are promised post-sale, get a written appointment date and parts list before you sign.
- Shop trade-in offers: Solicit outside bids and consider separating your trade from the purchase.
- Photograph everything: Take detailed photos at delivery and at service drop-off and pickup. Inspect the roof and undercarriage.
One-Stop Evidence Hub: Verify and Research Further
Use the links below to search for “Great American RV SuperStores – Hammond, LA” across major platforms. Replace “Issues” with “Problems,” “Complaints,” or a specific topic as needed.
- YouTube – Great American RV SuperStores Hammond LA Issues
- Google – Great American RV SuperStores Hammond LA Issues
- BBB – Great American RV SuperStores Hammond LA Issues
- Reddit r/RVLiving – Great American RV SuperStores Hammond LA Issues
- Reddit r/GoRVing – Great American RV SuperStores Hammond LA Issues
- Reddit r/rvs – Great American RV SuperStores Hammond LA Issues
- PissedConsumer – Browse and search for Great American RV SuperStores Hammond
- NHTSA Recalls – Great American RV SuperStores Hammond LA (context search)
- RVForums.com – Use search for Great American RV SuperStores Hammond
- RVForum.net – Search for dealership name and issues
- RVUSA Forum – Search “Great American RV SuperStores Hammond Issues”
- RVInsider – Great American RV SuperStores Hammond LA Issues
- Good Sam Community – Great American RV SuperStores Hammond LA Issues
- Google – Find RV brand Facebook groups for your model
Acknowledging Improvements and Resolutions
Some customers report positive sales interactions and successful service outcomes at this location, including resolved warranty claims. In a subset of reviews, staff members are praised for responsiveness and for going the extra mile to correct issues. Dealerships often adjust staffing, training, and process as feedback accumulates. If you’ve experienced a recent improvement in service speed or communication quality at the Hammond store, please add a note for fellow shoppers.
Key Takeaways for Buyers Considering the Hammond Location
- Expect upsells and be ready to decline: Extended warranties and protection packages are optional and often negotiable.
- Scrutinize finance terms: Compare dealer APR to your pre-approval and remove any unwanted products from your contract.
- Assume you’ll need an independent inspection: It’s your best defense against inherited defects or rushed PDIs.
- Document everything in writing: Especially “We-Owe” items, service appointments, and promised timelines.
- Have a contingency for service delays: Plan for potential downtime and verify alternative authorized service centers if needed.
Finally, always read the most recent low-star reviews before you commit: Google Reviews for Great American RV SuperStores – Hammond. Then cross-check anecdotal reports against multiple forums in the Evidence Hub above. If you’ve personally navigated purchase or service here, add your candid tips and outcomes for others.
Context: Why These Issues Persist Across the RV Industry
Several structural factors create recurring pain points:
- High volume and seasonal demand: Service departments can become overwhelmed in peak months, extending lead times.
- Manufacturer approval cycles: Warranty claims need OEM authorization; parts may be backordered.
- Variable technician training: Many service bays rely on on-the-job training; RVTI certification helps, but experience varies.
- Profit centers in F&I: Extended contracts and add-ons are a significant revenue stream for dealers; sales pressure often follows.
None of these factors excuse poor communication, rushed PDIs, or unkept promises—but they explain why persistent diligence is necessary. Buyer discipline at the point of sale is the best countermeasure.
Final Assessment: Great American RV SuperStores – Hammond
Publicly posted feedback for the Hammond, LA location highlights serious, repeating concerns familiar to many large RV retailers: pressure-heavy sales and finance processes, low trade valuations, inadequate PDIs, and prolonged post-sale service experiences accompanied by communication gaps. While some customers report satisfactory purchases and resolved claims, the weight of negative experiences—especially around delivery condition, repair timelines, and paperwork—warrants a cautious approach.
Recommendation: Given the pattern of complaints specific to this location, we do not recommend proceeding without rigorous safeguards. If any reasonable request—especially an independent inspection, written service commitments, or removal of unwanted add-ons—is refused or downplayed, we advise shopping other dealerships in the region that demonstrate stronger transparency and service capacity.
For a deeper dive into buyer tactics and pre-delivery checklists, use independent voices like the Liz Amazing channel to prepare yourself. And if you have first-hand experience at Great American RV SuperStores – Hammond—positive, mixed, or negative—add your voice in the comments so future buyers can benefit from your insights.
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