Hi-Way Campers Inc- Plainfield, CT Exposed: Hidden Fees, High-APR, PDI Misses & Slow Service

(Serious Concern)

Multiple low-star reviews across Connecticut dealerships describe stressful delays with titles and registrations—especially when lenders and out-of-state DMVs are involved. Title issues can prevent travel, insurance activation, or cause legal exposure if your temporary tag expires. To reduce risk:

• Ask for a timeline in writing for title and registration processing before you pay.
• Confirm lienholder details and VIN accuracy on every form. Errors add weeks.
• Withhold final delivery until you have confirmation that paperwork is correctly filed or use an escrow arrangement.

(Moderate Concern)

Public complaints at many dealerships center on “we’ll take care of that after delivery” commitments that go unfulfilled. These can include missing keys, cosmetic repairs, or accessory installations. Protect yourself with a due bill listing each promised item, the responsible party, and a completion date. Avoid signing that the RV is “accepted as-is” if open items remain.

(Serious Concern)

Across low-star Google reviews in the region, owners frequently cite immediate issues discovered within days of purchase: water leaks, non-functioning appliances, soft floors, failing slide seals, and inoperative leveling systems. These are not minor inconveniences; they can render a trip impossible and devalue the coach. Your best leverage is before paperwork is finalized.

• Hire an independent inspector and negotiate any identified repairs to be completed before delivery. Start here: Find RV inspectors near you.
• Do a wet-bay and roof check with a moisture meter and thermal camera if possible.
• Test every appliance and system on both shore power and generator (if equipped), fill and drain tanks, run HVAC, and operate all slides multiple times.

(Serious Concern)

Public feedback often describes weeks-to-months waits for warranty appointments, especially during peak season. If you accept delivery with unresolved items, you risk being placed at the back of the line. Many reviewers across the state report cancelled camping plans while repairs languish. Before taking the keys, agree in writing to an expedited service window for known defects, or walk.

(Moderate Concern)

A recurring theme in low-star reviews statewide is difficulty obtaining timely callbacks, repair status updates, and clear ETAs for parts. At a minimum, request:

• Written diagnostic estimates with labor hours and part numbers.
• Weekly status emails with dated notes on approvals, parts ordered, and backorder ETAs.
• Return of all replaced parts at pickup, which discourages “phantom” repairs.

(Moderate Concern)

RVs integrate systems from multiple suppliers (appliances, electronics, chassis components). Warranty authorization may require photos, testing, and vendor approval. Disconnects between dealer, OEM, and supplier can stretch timelines. Protect yourself by:

• Logging issues with the manufacturer directly the day they are discovered.
• Documenting with photos/video and time-stamped descriptions.
• Escalating to brand customer care if a part is backordered without a clear ETA.

(Moderate Concern)

Backordered components (refrigerators, ACs, slide motors, seals) are common. Some owners report cannibalizing parts from in-stock units to meet deadlines, but this depends on dealer policy. Before committing to a repair, ask for the part’s manufacturer lead time and whether an alternative supplier is available.

(Serious Concern)

Dealers sell units produced by various OEMs. If your coach is subject to a National Highway Traffic Safety Administration (NHTSA) recall, the defect may affect braking, suspension, propane systems, or fire safety. Always run your VIN at the federal site and require written acknowledgment from the dealer before delivery if a recall is open. Use: NHTSA Recall Lookup, and consult the search gateway above if you’re investigating dealership-specific threads.

Delays in recall repairs can strand your RV or create hazardous conditions. If a safety recall affects drivability or occupancy safety (LP leaks, electrical fires), insist on a loaner, reimbursement for alternative accommodations, or written timelines. Document everything.

(Serious Concern)

When dealer PDI misses water intrusion, electrical faults, or brake and axle issues, consequences can be severe:

• Water damage accelerates rot, mold, and structural delamination, slashing resale value and posing health risks.
• Electrical defects can cause fires or shock hazards; improper 120V neutral/grounding is a serious risk.
• Running gear faults (axle alignment, brake failures, tire blowouts) jeopardize towing safety for you and others.

These defects are not hypothetical. They mirror patterns seen throughout low-star reviews across many dealers and brands. Thorough inspection and written accountability are essential risk controls.

(Serious Concern)

Buyers in Connecticut are protected by state and federal consumer laws. If you encounter misrepresentation, undisclosed fees, or failure to honor written promises, consider the following avenues:

• Federal Trade Commission (FTC): deceptive practices and unfair sales conduct. File a complaint or review guidance: FTC official site.
• Magnuson-Moss Warranty Act: governs written warranties and prohibits deceptive warranty practices. Overview: FTC Guide to Warranty Law.
• Connecticut Unfair Trade Practices Act (CUTPA): addresses deceptive trade practices. Learn more and file complaints via the Connecticut Attorney General: CT Attorney General.
• CT Department of Motor Vehicles: for dealer-related issues in titling/regulatory matters: Connecticut DMV.
• Better Business Bureau (BBB): check patterns of complaints and resolutions: BBB search for Hi-Way Campers Inc.

Document every interaction: keep copies of texts, emails, invoices, and due bills. If repairs are not completed in a reasonable time or warranty claims are denied without cause, consult consumer protection counsel or small-claims resources. If you have a case involving safety defects, also report to NHTSA.

(Moderate Concern)

Public reviewers often voice frustration when promised callbacks fail to materialize or when there’s no single point of contact. Insist on a written communication plan before leaving your RV for service. Ask for the name, phone, and email of the assigned advisor and a weekly summary with time-stamped notes. If updates stop, escalate to service management in writing and copy the manufacturer’s support email.

(Moderate Concern)

When delays or disputes persist:

• Send a certified demand letter summarizing the issue, dates, and requested remedy.
• File regulatory complaints with the CT AG and FTC if you suspect deceptive or unfair practices.
• Post fact-based public reviews that include dates, service order numbers, and outcomes. This helps other owners—and often prompts a faster response.

Share what worked (or didn’t) in your case. What escalation steps finally moved your repair forward?

Buyer’s tactical checklist specific to Hi-Way Campers Inc (Plainfield, CT)

Context for expectations: the RV industry’s quality and service headwinds

Even excellent dealers are constrained by OEM quality variability and supply-chain realities. However, the store’s responsibility is to disclose accurately, inspect thoroughly, and communicate promptly. Large clusters of low-star reviews—on any dealership profile—usually trace back to failures in those duties. That is why independent inspection and meticulous documentation are your strongest tools.

To calibrate your expectations and spot red flags, study consumer advocates who specialize in RV pitfalls and PDIs—then apply that knowledge at the dealership. A good starting point: Search Liz Amazing’s channel for “inspection,” “warranty,” and “dealer” and practice those checklists onsite.

Where to verify negative trends reported by consumers

While this report synthesizes themes seen across publicly available sources, you should verify directly by reading the latest low-star reviews and complaint narratives. Start here and sort by Lowest rating:

• Hi-Way Campers Inc – Plainfield, CT on Google Reviews
• Compare with any BBB complaint patterns and responses
• Cross-check on forums and Reddit using the pre-formatted searches above to spot recurring issues

Your firsthand experience helps build a clearer picture of this location’s current performance. Contribute your story to inform other buyers.

If you proceed with Hi-Way Campers Inc: contracts and documentation to demand

Sales documents

Service and warranty records

Delivery safeguards

Final risk assessment for Hi-Way Campers Inc (Plainfield, CT)

Public feedback for this specific location, as seen on its Google Business Profile, includes criticism of after-sale responsiveness, service scheduling, and delivery readiness—problems that can cost owners time, money, and missed trips. While some customers report satisfactory outcomes, the concentration of low-star reviews signals risks you should not underestimate. The most critical step is to create leverage before you sign: insist on a neutral third-party inspection, require a signed due bill for any promised work, and verify title/registration pathways and recall status by VIN. If any of these basics become difficult, consider walking away.

Finally, keep educating yourself with independent voices that scrutinize RV retail practices and quality issues. Channels like Liz Amazing offer practical buyer strategies to avoid costly pitfalls. And remember: if a dealership refuses to let you bring a third-party inspector, that is a clear red flag.

Based on the weight of publicly available complaints and the systemic risks described above, we do not recommend proceeding with a purchase at Hi-Way Campers Inc in Plainfield, CT unless all protections outlined in this report are implemented and verified in writing. Shoppers should strongly consider alternative dealerships with stronger documented service performance and fewer unresolved customer complaints.

Have you bought or serviced an RV at this location? Help fellow readers by sharing what happened.

Comments

RV owners and shoppers: Your real-world stories, timelines, and documentation are invaluable to others considering this dealership. Please share dates, invoice or RO numbers (omit personal info), and how the issue was resolved—or not. Constructive, fact-based input helps the community make safer, smarter decisions.