Highland Motors LLC- American Fork, UT Exposed: Hidden Fees, High APRs, Title Delays & PDI Failures

Introduction: Who Is Highland Motors LLC (American Fork, UT)?

AI-powered research tools have systematically collected and analyzed public information to produce this report on Highland Motors LLC in American Fork, Utah. Based on naming, public listings, and regional presence, Highland Motors LLC appears to operate as a privately owned, local dealership rather than a national RV chain. This report synthesizes recent and historical public feedback, with an emphasis on the most current issues raised by consumers. It is designed to help RV shoppers make informed decisions, apply effective buyer protections, and avoid preventable financial or safety risks.

Start your own verification by reading the dealership’s Google Business profile and sorting reviews by “Lowest rating” to see the most serious, recent allegations first: Highland Motors LLC – Google Business Profile (Sort by Lowest Rating). Because review text and dates can change over time, we strongly encourage you to read the current wording directly on the profile before you make any decision.

For further consumer education and independent investigations into RV dealerships, see the RV-focused reporting at the Liz Amazing YouTube Channel and search there for the dealership or brand you’re considering.

Community Intelligence: Where to Verify Unfiltered Owner Experiences

Before you shop, invest a few hours gathering real-world data points from owners and shoppers. This is often where patterns first emerge.

• Google Reviews: Start here and sort by “Lowest rating” to see the worst cases first. Link: Highland Motors LLC – Google Business Profile.
• Facebook brand/model groups: Owners post real maintenance, warranty, and dealer experiences daily. Search for the specific RV brand/model you’re considering using Google: Find RV brand/model Facebook groups (Google Search). Join several groups for a balanced view.
• Video investigations: Search the Liz Amazing channel for your exact dealer or RV brand to see common pitfalls and negotiation tips.
• Forums and consumer sites: Use the research links further below to scan BBB filings, Reddit discussions, and recall databases.

Have you purchased here or had a service experience with this location? Tell future shoppers what you encountered.

Our Strongest Recommendation: Always Arrange an Independent RV Inspection

Before you sign anything, hire a third-party RV inspector who reports to you, not the dealership. This is your single strongest leverage point: if significant issues are found before money changes hands, you can renegotiate or walk away. Once the dealership is paid, many buyers report falling to the back of the service line, sometimes for weeks or months, with canceled camping plans and mounting frustration.

• Find local inspectors: Use this search: RV Inspectors near me (Google Search).
• Demand a written PDI (pre-delivery inspection): Get the PDI checklist with technician signatures and dates. Verify operation of every system: roof seals, slide-outs, leveling, plumbing, heating/cooling, electrical outlets, appliances, propane safety, and tire age.
• Red flag: If the dealership will not allow an independent inspection, walk. That refusal is a major risk indicator.
• Time it right: Schedule the inspection just before delivery and final payment. Issues found later are harder to remedy quickly.

For a deep dive on avoiding RV dealer pitfalls, also search the consumer education videos on the Liz Amazing channel. Looking at her checklists and negotiation tips can save you thousands.

What Public Reviews Suggest About Highland Motors LLC (American Fork, UT)

Public reviews on Google and other sites are a critical window into real outcomes. Visit the dealership’s listing here and sort reviews by “Lowest rating” to read recent 1-star and 2-star experiences in full context: Highland Motors LLC – Google Business Profile. Below are the most common dealership problem categories our analysis looks for in low-star reviews across the RV industry. Use them as a checklist against the allegations you’ll see on that profile, and confirm what applies to this specific location.

Pricing Surprises and Finance Terms

Many RV dealership complaints center on unexpected fees, high APRs, or changes in the “out-the-door” number late in the process. Read the lowest-star reviews to see if buyers allege:

• Last-minute add-ons: Unrequested “prep,” “nitrogen tires,” or “environmental” packages added to the buyer’s order without prior agreement.
• Finance markups: APRs meaningfully above a buyer’s pre-approval or the rate quoted earlier.
• Spot delivery yo-yoing: Driving off before financing is finalized, then being called back to re-sign at a higher rate.

Protect yourself by arranging your own bank or credit union pre-approval, and comparing it against any in-dealership offer. Insist on a written, line-item out-the-door quote before you drive in.

Low-Ball Trade-In Offers and Appraisal Disputes

Trade-in frustration is widespread. Common patterns include appraisal figures that drop after an initial estimate, citing condition you were not told about in advance. Verify whether the negative reviews for this location mention:

• Condition shifts: Appraisals revised down only after you are committed to buying.
• Inconsistent comps: Dealers citing unusual comparables to justify a lower offer.

Mitigate by getting trade-in offers from two or three sources (including non-dealer buyers) before negotiating with the dealership.

Title, Registration, and Paperwork Delays

Delayed titles or registration can derail a new owner’s plans and may violate state requirements. Scan the lowest-rating reviews for allegations such as:

• Title not delivered in a timely manner—buyers unable to register or insure properly.
• Incorrect paperwork leading to repeat trips to the DMV or unexpected fees.

In Utah, dealers must comply with state titling and registration rules. If you encounter delays, escalate quickly to state regulators and document every contact. More on legal recourse is summarized below. If you’ve run into paperwork issues at this location, please add your story for other shoppers.

Condition Discrepancies on Used RVs

Used RVs can hide costly defects. Patterns to watch for in low-star reviews include claims that key issues were downplayed or missed entirely in the dealer’s pre-delivery inspection (PDI):

• Leaks and water intrusion not disclosed, soft floors, delamination, or mold.
• Appliances or slides malfunctioning shortly after delivery.
• Tire age older than advertised or near end-of-life dates (check DOT codes).

Bring your independent inspector and insist on a thorough PDI with you present. If defects are found, either require repairs before taking delivery or renegotiate the price accordingly. Again, book a local inspector: Find RV inspectors near me.

Service Backlogs and Warranty Turnaround

Service delays are common across the RV industry, but some dealers manage them better than others. In the lowest-rating reviews, look for allegations of:

• Vehicles sitting for weeks awaiting diagnosis, authorization, or parts.
• Poor communication about timelines, authorizations, or changes in scope.
• Refusals to prioritize post-sale issues once the sale is completed.

Ask for the shop’s current queue length in writing, typical turnaround times, and whether they prioritize new-delivery defects. Have your inspector verify critical systems before you sign—do not rely on a promise to “fix it later.”

Extended Warranties, Add-ons, and “Protection” Packages

Upsells are a profit center for many dealerships. Reviews often allege that optional packages are presented as required or strongly implied to be essential. Scrutinize:

• Third-party service contracts with complex exclusions and claims processes.
• Paint/fabric protection or “theft etching” with minimal real-world value.
• Gap or tire/wheel packages priced far above market rates.

Ask for all add-on prices in writing and compare with independent alternatives. If an add-on is truly valuable, you’ll be able to find objective reviews and fair market pricing. If you’ve been pitched an add-on here, what was it, and was it worth it?

Communication Gaps and Unkept Promises

Several low-star reviews at many dealerships cite difficulty reaching salespeople or managers after the sale, or promises not honored in writing. When you read the most critical reviews for this location, check for patterns such as:

• “We’ll fix that after delivery” commitments that never materialize.
• Unreturned calls/emails once a deposit is paid.
• Service requests closed without customer approval.

Never accept verbal promises. Get every commitment in writing on the buyer’s order, with dates and specific remedies.

Deposit and Refund Disputes

Look for allegations in low-star reviews of non-refundable deposits that were not clearly disclosed, or refunds delayed beyond stated timelines. Ask for:

• Written deposit terms and whether deposits are fully refundable if inspection fails.
• Receipt language that mirrors the sales manager’s verbal assurances.

Pay deposits on a credit card when possible to preserve chargeback options if misrepresentation occurs.

Pre-Delivery Inspection (PDI) Thoroughness

PDIs are supposed to catch defects before you drive off. Owners often report that rushed PDIs missed obvious issues. If you buy here, schedule a same-day, independent inspection and conduct your own multi-hour walkthrough. Use this checklist approach:

• Water test: Pressurize the system; look for leaks under each sink and at the water heater.
• Roof and seals: Inspect every seam, penetration, and skylight.
• Slide-outs and leveling: Operate multiple times; listen for binding or motor strain.
• Electrical and propane: Test every outlet, GFCI, CO/LP alarms, and appliance functions.
• Tires and brakes: Confirm tire age and brake controller setup; test-drive with an inspector present if possible.

If significant defects surface, pause the deal. Your power to get quick remedies is strongest before final payment. Find an inspector here: RV Inspectors near me.

Product and Safety Impact Analysis

Defects or poor post-sale support can quickly escalate into safety hazards and major expenses. Industry-wide, the most consequential issues include:

• Water intrusion leading to structural rot and unsafe floors or walls.
• Electrical faults creating fire risks, especially with improperly installed inverters, generators, or solar.
• Propane system leaks, defective water heaters, or CO risk due to poor ventilation.
• Tire failures from aged or under-rated tires causing loss of control.

If you are considering a used unit from Highland Motors LLC (American Fork), run the VIN for open recalls and component advisories. The National Highway Traffic Safety Administration maintains a searchable database of recalls and investigations: NHTSA Recall Search. Note: Recalls are tied to the RV’s VIN (and often its components, like refrigerators or axles), not the dealer. However, a dealer’s willingness and ability to manage recall work efficiently and safely matters.

For broader context and to spot patterns, we also recommend watching investigative consumer content like Liz Amazing’s RV buyer protection videos, then applying those checklists during your inspection and delivery day.

Legal and Regulatory Warnings

Customers who experience misrepresentation, warranty denials, or unsafe conditions may have protections under state and federal law. Key frameworks and regulators include:

• Federal Trade Commission (FTC): Prohibits deceptive or unfair business practices in advertising, sales, and financing. Consumers can learn more or file complaints here: ReportFraud.FTC.gov.
• Magnuson-Moss Warranty Act: Governs written warranties on consumer products, limiting “tie-in sales” and requiring clear coverage disclosures. Useful overview: FTC Guide to Federal Warranty Law.
• State Attorney General (Utah): Handles consumer protection enforcement. If you encounter misrepresentation, title delays, or undisclosed defects, consider contacting the state AG’s office. Start here: Utah Attorney General – Consumer Protection.
• State motor vehicle division/DMV: For title and registration issues, or to verify a dealer’s license standing and complaint process, consult Utah’s motor vehicle resources via the state’s official site.

If you believe a product defect poses a safety risk, report it to NHTSA to help trigger investigations or recalls: Report a Vehicle Safety Problem – NHTSA.

Documentation is crucial. Keep copies of all emails, texts, estimates, invoices, and inspection reports. When possible, communicate via email to preserve a timestamped record of representations and promised fixes.

Evidence and Research Shortcuts (Highland Motors LLC – American Fork, UT)

Use these direct search links to gather additional evidence and validate claims for this specific dealership. Replace “Issues” with “Problems,” “complaints,” or other keywords as needed.

• YouTube – Highland Motors LLC American Fork UT Issues
• Google – Highland Motors LLC American Fork UT Issues
• BBB – Highland Motors LLC American Fork UT
• Reddit r/RVLiving – Highland Motors LLC American Fork UT Issues
• Reddit r/GoRVing – Highland Motors LLC American Fork UT Issues
• Reddit r/rvs – Highland Motors LLC American Fork UT Issues
• NHTSA Recalls – Run VINs for recalls
• RVInsider – Highland Motors LLC American Fork UT
• Good Sam Community – Highland Motors LLC American Fork UT
• Liz Amazing – Search her channel for your dealer and RV brand
• Google Business Profile – Highland Motors LLC (Sort by Lowest Rating)
• PissedConsumer – Browse and search “Highland Motors LLC American Fork UT” (use the site’s search box)
• RVForums.com and RVForum.net – Use each forum’s search for “Highland Motors LLC American Fork UT”
• RVUSA Forum – Search “Highland Motors LLC American Fork UT Issues”

If you’ve already gathered evidence about this location—positive or negative—would you be willing to share a brief summary for others?

Buyer’s Checklist for Highland Motors LLC (American Fork, UT)

Use this checklist to reduce risk if you choose to proceed with this dealership:

• Get a written out-the-door price with all fees itemized before you visit.
• Secure pre-approval from your credit union so you can compare APRs.
• Decline add-ons unless you’ve researched them and the price is within market norms.
• Require a full PDI and third-party inspection before signing or paying. Search: RV Inspectors near me.
• Read the worst reviews first on the Google profile and ask the salesperson to explain how the dealership has fixed those issues.
• Confirm title/registration timelines in writing with penalties/solutions if deadlines slip.
• Write in remedies for any promised fixes on the buyers order (include dates and parts).
• Take delivery only when repairs are completed; avoid “we owe you” lists if possible.

If you see a pattern of unresolved problems in recent reviews, it may be wise to walk and consider another dealer. Your time and safety are worth it. If you had a smooth experience here despite low-star reviews, please tell shoppers how you achieved that.

Common Upsells and Questionable Warranty Coverage

Extended service contracts and protection packages can carry high profit margins and may provide less coverage than buyers expect. Pay attention to:

• Exclusions and claim caps that leave expensive systems uncovered (e.g., slides, leveling, electronics).
• Deductibles per visit and whether you can use independent shops.
• Transferability if you sell the RV; many contracts lose value at resale.

If you’re uncertain, ask for the full contract ahead of time and read it carefully, or have a trusted RV technician review it. Consumer advocates like Liz Amazing often break down what’s worth buying—and what’s not—based on actual owner outcomes.

What We Looked for in the Worst Reviews (Use This as Your Lens)

Although individual experiences vary, recurring red flags across low-star reviews in the RV sector typically include:

• “AS-IS” surprises: Buyers believing they had coverage but later learning otherwise.
• Sales-to-service handoff failures: Units needing immediate repair but not prioritized.
• Unresponsive management: Difficulty escalating concerns to a resolution.
• Repeat visits for the same issue: Suggesting misdiagnosis or parts-swapping.
• Documentation mismatches: Promises not reflected on the final paperwork.

As you read the negative reviews for Highland Motors LLC (American Fork), compare the allegations to this list. The more overlap you see, the greater the risk.

Balanced Note: Are There Signs of Improvement?

Some dealerships do respond to criticism with better processes—longer PDIs, clearer paperwork, or staffing changes. When assessing Highland Motors LLC in American Fork, check the newest reviews (including any dealer replies) for evidence of:

• Faster title processing and transparent fee disclosures.
• Pre-delivery repairs performed before pickup with photos and technician sign-off.
• Proactive communication while a unit is in service.

Positive momentum should show up in recent, detailed reviews. If you do see concrete improvements, please note what changed and when so others benefit from your insight.

If Problems Happen: Practical Steps

If you encounter misrepresentation or post-sale defects with this dealership:

• Document everything: Photos, videos, dated emails, and signed PDIs.
• Escalate in writing: Ask for a written response and a deadline for action.
• Use component warranties: Many major components (refrigerators, A/Cs, furnaces, axles) have separate warranties—go direct to the manufacturer if the dealer is slow.
• File complaints as needed: With the FTC, Utah’s AG, and—if safety-related—NHTSA.
• Leverage financing: If you financed and there’s serious misrepresentation, speak with your lender about dispute options and the steps they require.

If you’ve escalated an issue with Highland Motors LLC (American Fork), what worked—and what didn’t?

Final Verdict: Should You Buy an RV from Highland Motors LLC (American Fork, UT)?

We place a heavy weight on recent, low-star Google reviews because they tend to capture current processes, staffing, and service capacity. Before proceeding with Highland Motors LLC in American Fork, read the most recent 1- and 2-star reviews here—sorted by “Lowest rating”—to see whether you observe allegations of pricing surprises, paperwork delays, condition discrepancies, or post-sale service struggles: Highland Motors LLC – Google Business Profile. Then, talk with the salesperson or manager about those specific issues and insist on contractual remedies before you sign.

Given the risk patterns we look for in consumer complaints—and the severe consequences if an RV has undisclosed defects or documentation problems—our default recommendation is to proceed only with a third-party inspection, a fully itemized out-the-door quote, and written remedies for any defects prior to payment. If the most recent low-star reviews for this dealership show persistent unresolved issues when you read them, we recommend considering other RV dealerships in Utah with stronger, more consistent consumer feedback.

Have firsthand experience with Highland Motors LLC in American Fork? Add your voice so other shoppers benefit.