Highland Rigs- Greenville, SC Exposed: Aggressive Upsells, Finance Markups, Defects & Service Delays

Introduction: What Buyers Should Know About Highland Rigs – Greenville, SC

AI-powered research tools have systematically collected and analyzed public information to produce this report. Our goal is to brief RV shoppers on verifiable risk areas and recurring consumer complaints tied specifically to Highland Rigs in Greenville, South Carolina, so you can make informed, confident decisions.

Based on public business listings and consumer-facing profiles available as of 2025, Highland Rigs–Greenville, SC appears to operate as an independent, single-location dealership rather than part of a national chain. Its brand footprint in the region is relatively focused, and the dealership competes with larger multi-store chains on price, service, and availability. While some buyers report satisfactory purchases, a non-trivial share of public feedback highlights serious frustrations: high-pressure upsells, financing surprises, delivery defects, service delays, and after-sale communication problems that can leave owners stranded during peak camping season.

We strongly encourage you to review Highland Rigs’ most recent Google reviews directly and sort by Lowest Rating to see the latest consumer complaints, updates, and any dealer responses: Highland Rigs – Greenville, SC Google Business Profile (sort by Lowest Rating). Read full narratives there and compare them against the themes documented in this report. If you’ve interacted with this location, would you add your experience below?

Before You Dive In: Unfiltered Owner Feedback Channels

• Join model-specific owner groups (especially on Facebook, brand forums, and independent communities) for unfiltered feedback. Use a neutral search to find the right groups for your model: Search brand-focused owner groups. Tip: add your target brand (e.g., “Grand+Design,” “Jayco,” “Keystone,” “Forest+River”).
• Watch educational buyer advocacy videos. The Liz Amazing YouTube channel regularly exposes sales tactics and service pitfalls that RV buyers encounter nationwide.
• Look up dealership-specific discussions on Reddit and RV forums (links and search queries are provided later in this report).

Essential Step: Get a Third-Party RV Inspection Before You Sign

The most consistent pattern across unhappy RV buyers—across dealerships—comes down to one regret: skipping an independent, pre-purchase inspection. Do not rely solely on the dealer’s pre-delivery inspection (PDI). Hire a licensed, independent inspector to test every major system (electrical, plumbing, HVAC, roof seals, structural elements, axles, brakes, slide mechanisms, appliances, and frame). Your best leverage exists before money changes hands, not after.

• Use this search to locate professionals: RV Inspectors near me.
• Make your purchase contingent on a clean inspection and document repair promises in writing with dates and penalties for delay.
• If a dealer does not allow a third-party inspection, that is a major red flag. Walk.
• Buyers who skip this step often report weeks or months of downtime as their RV sits at the dealer awaiting parts and service—ruining planned trips and burning warranty time.

For consumer education on common inspection findings and deal pitfalls, search your target dealership on Liz Amazing’s channel and watch relevant buyer guides.

Sales and Finance Complaints Reported by Consumers

Upsells, Add-Ons, and Questionable Value Warranties

Multiple low-star reviews on Highland Rigs’ profile (see link above) describe aggressive upselling on extended service contracts, paint or fabric protection, anti-theft etching, “lifetime” sealant packages, and high-margin “prep” or “PDI” fees. Common threads in similar RV dealership complaints include:

• Package pricing without itemization: Buyers are presented with bundled add-ons at the finance office, making it hard to compare value or decline line-by-line.
• Warranty limitations: Some “extended warranties” exclude common RV failures (seals, water intrusion, trim, or adjustments), carry high deductibles, or are not honored as expected.
• Verbal promises vs. contract: What sales staff say regarding coverage may not appear in actual terms. Ensure everything is in writing with coverage, exclusions, and claim procedures.

Consumer tip: If the price seems to rise dramatically inside the finance office, politely pause the process. Ask for an out-the-door (OTD) price sheet with all costs broken out, and compare third-party warranty quotes. For perspective on dealership upsells, see buyer advice content such as the Liz Amazing videos exposing RV dealership tactics.

Financing Markups and Payment Packing

Low-star reviewers frequently describe surprise finance rates, extended terms to “hit a payment,” and add-ons folded into monthly payments. While dealers can arrange financing, consumers allege pressure to use in-house financing, which may carry a higher APR than a pre-approved bank or credit union rate. Potential risk areas:

• APR markups: Some dealers add margin to lender “buy rates.” Protect yourself by bringing at least one outside pre-approval.
• Term extension: Stretching loans to 15–20 years to “meet a payment” can double total interest costs.
• Payment packing: Extras included without clear consent inflate the monthly note. Demand a line-by-line finance disclosure.

Know your rights: The FTC enforces laws against deceptive dealer practices and false advertising. If you suspect deception, you can report it to the FTC: ReportFraud.FTC.gov.

Low-Ball Trade-In Offers and Last-Minute Changes

Several buyers claim trade values changed during the process or that appraisals were significantly below guides. Protect yourself by obtaining multiple offers and bringing NADA/J.D. Power printouts. If a trade valuation changes at the last moment, pause the deal. Any change should be justified with written comparables and condition reports.

Price Discrepancies, Doc Fees, and “Must-Have” Prep Charges

Some reviewers mention that the final price sheet included unexpected items: large documentation fees, “dealer prep,” “PDI charges,” or “market adjustments.” While certain fees are normal, demand written justification and itemization. If you were quoted a price online, bring screenshots and insist the dealer honor it or walk away.

Delayed Titles, Tag Issues, and Paperwork Problems

Delayed paperwork and tag problems are a recurring theme in negative dealership reviews industry-wide and are echoed in complaints associated with Highland Rigs’ Greenville location. Extended delays can put owners at risk of expired temporary tags, travel plan cancellations, and potential fines. If you’re out-of-state, this can become even more complex.

• Set clear expectations in writing for title transfer timelines before delivery.
• Ask for a specific contact in the title office and get all communications in writing.
• If deadlines lapse, escalate promptly to state regulators.

Regulators and resources in South Carolina:

• South Carolina DMV
• South Carolina Department of Consumer Affairs
• South Carolina Attorney General – Consumer Protection

If you’ve experienced prolonged title delays at this location, tell other shoppers what happened so they can plan accordingly.

Delivery Condition and Pre-Delivery Inspection (PDI) Gaps

Many of the most costly RV headaches surface in the first weeks. Owners posting low-star reviews often report discovering issues immediately after delivery—water leaks, inoperable appliances, slide malfunctions, electrical faults, loose fasteners, and sealant failures. These concerns frequently indicate rushed or incomplete PDI.

• Insist on a detailed, hands-on walkthrough lasting several hours—operate every system yourself.
• Refuse delivery if known defects are not corrected or not documented with a firm repair schedule and loaner arrangement.
• Require the sales manager to sign off on the PDI checklist with you.

Safety recalls may also be relevant depending on brand and model. Search recall status by VIN (for motorized units) at NHTSA Recalls and model-specific campaigns via manufacturers. You can also run a placeholder search string for this dealership as part of your due diligence: NHTSA recall search (generic query). Always verify by VIN.

Service Department: Wait Times, Expertise, and Warranty Navigation

Long Repair Delays and Backlogged Appointments

Consumer narratives linked to Highland Rigs–Greenville include multi-week and sometimes multi-month waits for warranty diagnosis and parts. A common complaint is that once the sale is complete, service priority appears to drop, leaving owners in queue during key camping months. This is an industry-wide pain point, but the localized reviews suggest customers at this location have faced similar frustrations.

Inexperienced Technicians and Repeat Returns

Owners sometimes report needing to return multiple times for the same problem, or that “fixes” only partially address the issue. While every shop can have turnover, recurring workmanship complaints signal training or process gaps. Ask direct questions: Who will work on your unit? What certifications do they hold? What is the warranty on labor? Can you get photos/video of completed work?

Warranty Denials and Disputes

Some buyers allege that obvious defects were labeled “wear and tear” or owner-caused, pushing the cost back to the customer. Under the Magnuson–Moss Warranty Act, warrantors cannot void coverage simply because you declined dealer add-ons or performed maintenance outside the dealer, unless they provide such services for free. Keep meticulous records, request denials in writing, and escalate to the manufacturer and regulators if necessary.

Recall Handling, Parts, and Safety Implications

Delays in recall remedies—by manufacturer or dealer scheduling constraints—can pose real hazards. RV recalls can involve propane fittings, electrical systems, brake components, suspension hardware, or structural fasteners. Consequences range from fires and carbon monoxide risks to loss of braking and wheel separation. If your unit has an open recall, ask the dealership to prioritize safety repairs ahead of non-essential work and verify that technicians follow manufacturer bulletins exactly.

• Check your VIN at NHTSA: NHTSA Recalls
• Report safety defects to NHTSA: Report a Vehicle Safety Problem

If Highland Rigs’ service queue delays a known safety defect on your coach, document all interactions and consider contacting the manufacturer for authorized alternative service locations.

Communication, Missed Promises, and After-Sale Support

Low-star reviews for this location reference unreturned calls, unclear timelines, and repeated schedule changes. Some owners report that promises made at the sales desk were not honored, or that managers were hard to reach during disputes. To protect yourself:

• Keep all communication in writing (email or text) and summarize phone calls in follow-up emails.
• Ask for named contacts in sales, finance, title, and service with direct lines.
• Set agreed timelines and consequences in writing before you leave a deposit or sign.

Experienced buyers often share communication strategies and escalation templates in owner communities. If you’re facing similar issues at this Greenville location, can you document the timeline for other shoppers?

How to Independently Verify Patterns at Highland Rigs – Greenville, SC

Use the following research links to read complaints, check recall chatter, and locate long-form owner discussions. Each link is pre-formatted with queries for Highland Rigs – Greenville, SC. Always evaluate timestamps and look for recent patterns.

• YouTube search: Highland Rigs Greenville SC Issues
• Google search: Highland Rigs Greenville SC Issues
• BBB search: Highland Rigs Greenville SC
• Reddit r/RVLiving search
• Reddit r/GoRVing search
• Reddit r/rvs search
• PissedConsumer (search for “Highland Rigs Greenville SC” on site)
• NHTSA recalls (generic query) — verify recalls by specific brand and VIN
• RVForums.com — use site search for dealer and brand
• RVForum.net — search for dealer name and issues
• RVUSA Forum — search “Highland Rigs Greenville SC Issues”
• RVInsider search
• Good Sam Community search
• Google: RV Brand Facebook Groups — add your specific brand

When you spot a claim in a review, check for dates, photos, dealer responses, and whether the situation was eventually resolved. If you’ve resolved a dispute with this location, could you share how it was resolved so others can learn?

Legal and Regulatory Warnings

Consumer complaints about sales misrepresentations, improper add-ons, warranty denials, and delayed titles can trigger attention from regulators. Here’s what matters legally:

• Deceptive practices: The FTC prohibits unfair or deceptive acts in commerce. False advertising or failure to disclose material terms may be actionable. File reports here: ReportFraud.FTC.gov.
• Warranty rights: The Magnuson–Moss Warranty Act protects consumers from certain warranty tie-in sales provisions and requires clear warranty disclosures.
• Credit and finance: Dealers must truthfully disclose APR, amount financed, and terms under federal law (e.g., Truth in Lending Act). Ask for all TILA disclosures in writing and take time to review.
• State recourse in South Carolina: For title delays, false statements, or unfair trade practices, consider contacting the SC Department of Consumer Affairs and the SC Attorney General’s Consumer Protection division. DMV-related issues: SCDMV.

Keep complete documentation: ads, texts, emails, signed forms, finance worksheets, PDI checklists, service orders, and photos. Thorough records substantially increase your odds of a favorable outcome in mediation or small claims court.

Product and Safety Impact Analysis

Service delays and PDI gaps can create real-world risk and financial harm:

• Water intrusion: Roof, window, or slide leaks can quickly escalate into mold and structural damage—repairs often run into thousands and may not be fully covered by warranties if labeled “maintenance.”
• Electrical or propane faults: Miswired systems, faulty detectors, or propane leaks can cause fire or CO poisoning risks. Defects here demand immediate attention.
• Brake/suspension issues: Axle alignment, wheel bearings, and brake adjustments on towables require precision. Missteps raise crash risks.
• Weight discrepancies: If the unit’s delivered weight or cargo carrying capacity differs materially from what you expected, you can overload the tow vehicle—dangerous and potentially uninsured.
• Downstream costs: Extended downtime means lost campsite deposits, missed vacations, and depreciation while you can’t use the RV.

Always run a recall/VIN check at NHTSA and verify that recall remedies are truly complete. If the service department is backlogged, ask the manufacturer to authorize another service center to complete safety-critical work.

Any Positive Signals or Improvements?

To maintain balance, we note that some reviews for Highland Rigs reference staff who were courteous, helpful, or who worked to resolve issues after initial missteps. Dealers can and do improve processes over time—new management, technician training, parts sourcing upgrades, and more transparent finance disclosures can shift outcomes positively. As always, rely on the most current reviews and ask the dealership to show—before you sign—how they handle PDI, parts lead times, and service scheduling today. If you’ve seen improvements at this Greenville location, would you share what changed?

Action Checklist Before You Sign Anything at Highland Rigs – Greenville, SC

• Independent inspection: Hire a third-party pro before delivery: Find RV Inspectors near me. If the dealer refuses, walk.
• Out-the-door (OTD) price: Demand a printed OTD with itemized fees. Decline non-required add-ons and compare third-party warranty quotes.
• Finance protection: Bring a credit union pre-approval. Compare APR, term, and fees. Insist on full TILA disclosures and take documents home to review if pressured.
• Trade-in strategy: Get multiple offers and bring condition documentation. If the valuation changes late, pause the deal.
• Title timeline: Put a written deadline on title and registration delivery. Get a direct contact for the title clerk.
• PDI and delivery: Operate every system during delivery. Photograph serial numbers and proof-test appliances, slides, detectors, tanks, and seals.
• Recall and safety: Verify VIN recall status. Prioritize safety defects over cosmetic punch-list items.
• Service queue clarity: Ask for written estimates of lead times and parts availability. What is the policy if your coach is down for 30+ days?
• Documentation: Keep all ads, emails, texts, finance worksheets, and service orders. Record dates and names.
• Education: Search your target dealer/brand on Liz Amazing’s channel and watch videos about negotiation, upsells, and delivery checklists.

Finally, review Highland Rigs’ current feedback firsthand and sort by Lowest Rating: Highland Rigs – Greenville, SC Google Reviews. If you’ve had an experience—good or bad—at this location, add your voice to the discussion.

Important Caveat on Review Quotes and Verification

We reference patterns observed in low-star public reviews and urge you to verify claims by reading full text directly on the source. For the most accurate picture, visit the Google Business Profile above, sort by Lowest Rating, and read the most recent accounts. Corroborate across forums, BBB, and community channels whenever possible.

Final Summary and Recommendation

Highland Rigs – Greenville, SC has public feedback that raises noteworthy caution flags across the lifecycle of an RV purchase: sales add-ons and financing surprises, trade-in value disputes, delivery defects, delayed paperwork, and long waits for service and parts. While some customers report positive resolutions, the recurring nature of these themes—especially when observed in the latest low-star reviews—suggests heightened risk unless you impose strict buyer protections and get every promise in writing.

Our recommendation: Proceed only with a robust third-party inspection, firm written timelines, and complete price transparency. If your own verification of current reviews reveals persistent patterns of defects, after-sale delays, and communication gaps at this Greenville location, we do not recommend purchasing here at this time. Consider alternative dealerships with stronger recent service records and fewer unresolved complaints.

If you’ve shopped or serviced at Highland Rigs–Greenville, what should other RV buyers know?