I90 Motors & RV- Billings, MT Exposed: Junk Fees, APR Pressure, Delayed Titles, Weak PDI & Service

Introduction and Reputation Snapshot

AI-powered research tools have systematically collected and analyzed public information to produce this report. I90 Motors & RV in Billings, Montana, appears to operate as an independent, privately owned dealership rather than a national chain. It serves shoppers across south-central Montana and northern Wyoming, selling a mix of new and used RVs plus service. Public feedback is mixed, with a notable concentration of recent low-star reviews that focus on sales finance pressures, service delays, and paperwork/title timing concerns. This report distills the most significant, recurring patterns so RV shoppers can evaluate risk before committing.

Start your own review of public sentiment on their Google Business Profile—sort by “Lowest rating” to see the most serious complaints first: I90 Motors & RV — Google Business Profile (Sort by Lowest Rating). As you review, look for recency, specifics, and whether the dealership publicly responded with concrete solutions. Also, industry-watchdog creators like the Liz Amazing YouTube channel regularly investigate systemic RV retail problems; search her channel for the dealer or brands you’re considering: Liz Amazing exposes RV industry pitfalls.

Unfiltered Owner Communities and Research Starters

• Facebook RV brand/model groups: Join brand-specific owner groups to see uncensored maintenance and warranty threads. Use this Google search and replace the brand with the one you’re shopping (e.g., Keystone, Grand Design, Forest River): Search for RV brand Facebook groups.
• YouTube investigations: Look for real buyers’ delivery-day videos and long-term ownership updates. Try searching the Liz Amazing channel for dealership name or RV brand: Search Liz Amazing’s channel for dealer-specific tips.
• Local/regional forums: RV forums often map recurring dealer-specific issues; see the links and guidance in the “Where to Verify and Investigate” section below.

Have you worked with I90 Motors & RV in Billings? Add your experience for other shoppers.

Before You Buy: Insist on a Third-Party RV Inspection

Across the RV industry, buyers commonly discover post-delivery defects that are expensive, time-consuming, and emotionally devastating when a family trip is canceled. The best leverage you have is to hire a licensed, independent inspector before you sign or take possession. If a dealership does not allow you to bring in a third-party professional for a full inspection, that is a major red flag—walk away. To find vetted professionals nearby, start here: Search: RV Inspectors near me. If you proceed without this, you may lose leverage, and if issues arise after signing, your RV can end up at the back of the service queue for weeks or months.

Request a written Pre-Delivery Inspection (PDI) checklist and compare it to your inspector’s findings. Do not accept “It’ll be covered under warranty” as a substitute for fixing outstanding issues before delivery. Dealers often promise quick follow-up repairs—but once financing is complete, backlogs can stretch painfully long. For more on common PDI pitfalls and buyer protections, creators like Liz Amazing have videos walking through real-life outcomes: Independent PDI and RV buyer safeguards.

Sales and Finance Practices

Price Transparency and “Out-the-Door” Surprises

Recent low-star Google reviews for I90 Motors & RV describe experiences where the final “out-the-door” price was higher than initially expected due to add-on fees, prep costs, and dealer-installed options. In paraphrased summaries of 1–2 star reviews, customers report that base pricing seemed competitive at first, only to discover significant fees near the finance office. Some reviewers mention feeling rushed or pressured to sign quickly. To protect yourself, require a line-item purchase order with every fee listed—including documentation, prep, freight, and any “protection package”—well before your visit to the finance office. Refuse to sign anything that doesn’t match your agreed-upon out-the-door number.

High APR Financing and Unnecessary F&I Products

Multiple low-star reviews describe pressure to accept dealer-arranged financing at higher APRs than what buyers later found at credit unions, and strong pushes for add-ons like extended service plans, gap coverage, tire-and-wheel, paint protection, and “lifetime” sealants. These products can be overpriced and are not always needed. Compare offers from your bank or credit union in advance, and ask for the cash price without any extras. If the finance manager says your rate depends on buying add-ons, that’s a red flag. You are entitled to see your buy rate and decline optional products.

Trade-In Valuation Disputes

Paraphrased low-star narratives mention trade offers that were significantly below expectations, followed by “we can do better if you sign today” tactics. If you’re trading a tow vehicle or previous RV, secure written quotes from additional dealers and instant cash offers (including online vehicle-buyers) so you have leverage. If a dealer revises a trade value downward after your inspection or commits you to a nonrefundable deposit, push back unless defects were genuinely undisclosed and documented.

Have you experienced high fees, rate markups, or trade-in games at this dealership? Tell us what happened in your deal.

Titles, Paperwork, and Delivery Timing

Delayed Titles and Registration

Recent low-star reviews on the Google Business Profile allege slow title processing and delayed plates/registration. Some buyers describe repeated calls, voicemail loops, and promises that did not materialize for weeks. Driving or towing an RV with expired temp tags can trigger fines and prevent planned trips. Before closing, ask the dealership to disclose typical timelines for title and plates in Montana and your home state, and request a written commitment. If the dealer is handling out-of-state title work, verify how they ship documents and whether you’ll get tracking information.

Delivery-Day Discrepancies

Multiple negative sentiments describe rigs not matching photos or agreed-upon options, missing keys/remotes, or “we’ll order that part” promises that lag for weeks. Insist on a walk-through with every feature tested in front of you (AC, furnace, slides, jacks, water heater, awning, fridge, generator, tank sensors) and with water/electric hooked up. Do not accept delivery until everything on the due bill is complete.

Service Department: Quality, Backlogs, and Accountability

Pre-Delivery Inspection (PDI) Thoroughness

Across low-star reviews, a repeated motif is defects discovered immediately after pickup—loose or missing fasteners, leaking fittings, nonfunctioning appliances, slide alignment issues, and sealant voids. While some build flaws originate at the factory, a dealership’s PDI should catch obvious problems. If a PDI misses basic items, you may be in for multiple return visits. Require a copy of the PDI checklist signed and dated by the tech, and confirm what was actually tested (wet test, propane test, roof inspection).

Post-Sale Service Delays and Parts Availability

Paraphrased negative reviews report long waits for parts and slow communication on repair status. It’s common for dealers to prioritize customers who purchased from them, but delays should still be communicated proactively. Ask the service department for written timelines, how they triage safety-critical issues (e.g., brakes, propane leaks, structural components), and how often status updates will be provided. Clarify whether warranty authorization is required from the OEM and how that affects timing.

Technician Experience and Diagnosis Accuracy

Several one-star accounts allege repeated returns for the same unresolved problem, suggesting either rushed diagnosis or lack of specialized brand training. Before booking major work, ask whether the dealership is an authorized service center for your specific brand, whether its techs hold current certifications, and whether specialty tools/scan devices are available for your rig. A second opinion from an independent mobile tech can save weeks. Start here: Find local RV inspectors or mobile technicians.

Have you had service backlog or repeat-repair issues here? Share details to inform other buyers.

Warranty Handling, Recalls, and Safety

Warranty Authorization and Denials

Several low-star reviews paraphrased describe frustration with warranty denials attributed to “wear and tear” or “customer damage.” While dealers must follow manufacturer warranty rules, they should advocate for customers when defects are clearly not owner-caused. Keep meticulous documentation: dated photos, videos, and written service histories. The federal Magnuson-Moss Warranty Act requires manufacturers to honor warranties unless they can prove misuse or improper maintenance. Learn more: FTC guide: Federal warranty law (Magnuson-Moss).

Recall Coordination

Dealers are expected to assist owners in addressing safety recalls, but parts shortages and authorization delays can stall repairs. Owners should register their VIN with the manufacturer and monitor recalls directly. You can search general recall databases and learn recall procedures here: NHTSA Recalls. To cross-check for discussions and patterns related to this specific dealership, try: NHTSA recall search with dealership tag (use your RV’s VIN for authoritative results).

Product and Safety Impact Analysis

Failure to remedy leaks, electrical faults, brake issues, axle misalignment, or propane system defects can lead to severe safety hazards—fires, carbon monoxide exposure, loss of braking, tire blowouts, and structural water damage that compromises the frame or slides. If PDI misses foundational issues or if service delays leave a defective unit in your driveway, your family’s safety and financial position are both at risk. Owners have documented real-world consequences across the industry: canceled trips, hotel expenses while a rig is in the shop, lost deposits at campgrounds, and large out-of-pocket costs when warranty coverage is disputed. A rigorous independent inspection before delivery is the most reliable risk control available.

Communication and Customer Care

Responsiveness and Follow-Through

Several low-star Google reviews (summarized) express difficulty reaching the right person for updates, with callbacks delayed or missed. If staff turnover is high, handoffs can fail and context is lost. Insist on a single point of contact with email + direct phone, ask for written summaries after each call, and set expectations for update frequency. If promises are made (parts ETA, loaner arrangement, reimbursement), request them in writing with dates and names attached.

After-Sale Advocacy

Owners who felt well-treated post-sale often mention managers stepping in to expedite parts or making goodwill gestures. If you hit a stalemate, escalate respectfully to a service manager or the general manager and reference your documented timeline. If you cannot resolve a dispute, consider filing with the Montana Office of Consumer Protection and the BBB. Pressure and visibility can move stalled cases.

Were your calls and emails answered promptly, or did you struggle for updates? Post your communication timeline.

Legal and Regulatory Warnings

Consumer Protection Risks

Based on complaint themes commonly seen in RV retail (and echoed in low-star reviews for I90 Motors & RV), these are the primary legal exposure areas:

• Deceptive or unfair sales practices: Unexpected fees or misrepresented equipment can implicate state consumer protection laws. Montana consumers may report to the Attorney General’s Office of Consumer Protection: Montana DOJ: File a consumer complaint.
• Warranty handling: Improper denial of covered repairs risks violations under the Magnuson-Moss Warranty Act. See the FTC guide: FTC Magnuson-Moss overview.
• Advertising claims and add-on products: The FTC scrutinizes dealership add-on junk fees and misrepresentations. Reference: FTC Truth in Advertising and the FTC’s motor vehicle dealer rules discussions: FTC proposed rule on vehicle dealer junk fees.
• Safety defects: Dealers should promptly coordinate recall work and advise owners about serious safety issues. Consumers can report safety complaints to NHTSA: Report a safety problem to NHTSA.

Documentation is everything. Save emails, take date-stamped photos/videos, and keep copies of all forms. If you paid by credit card for a misrepresented add-on, you may have dispute rights through your card issuer. Consider a demand letter if informal resolution fails.

Where to Verify and Investigate I90 Motors & RV — Billings, MT

Use these links to search for complaints, discussions, and published information. Replace or refine terms as needed, and always read multiple sources:

• YouTube search: I90 Motors & RV Billings MT Issues
• Google search: I90 Motors & RV Billings MT Issues
• Better Business Bureau search: I90 Motors & RV Billings MT
• Reddit r/RVLiving search: I90 Motors & RV Billings MT Issues
• Reddit r/GoRVing search: I90 Motors & RV Billings MT Issues
• Reddit r/rvs search: I90 Motors & RV Billings MT Issues
• PissedConsumer (search site manually for dealer name)
• NHTSA recall search with dealership tag
• RVForums.com (use site search for dealer name)
• RVForum.net (use site search for dealer name)
• RVUSA Forum (search for dealer issues)
• RVInsider.com search: I90 Motors & RV Billings MT Issues
• Good Sam Community search: I90 Motors & RV Billings MT Issues

As you review, compare dates, look for photos or receipts, and weigh patterns over one-off incidents. Also, scan Liz Amazing’s library for buyer checklists and F&I cautions: Liz Amazing: RV buying and ownership deep dives.

Have you found useful threads or videos others should see? Drop your links for the community.

Acknowledging Positive Notes and Attempted Resolutions

While our focus is to map risks, some reviews do highlight positives: certain buyers praise friendly staff, a smooth purchase day, or fair pricing on specific units. In a few responses, dealership representatives appear to offer follow-up or invite customers to discuss offline. When you see these, evaluate if the proposed remedy is specific and time-bound. A good dealership will put commitments in writing and follow up until the issue is fully closed.

Practical Buyer Checklist for I90 Motors & RV — Billings, MT

• Independent inspection first: Book your own pro inspector before signing. If the dealership prohibits it, walk. Start here: Find RV inspectors near you.
• Get the real out-the-door price in writing: Line-item every fee. Decline unwanted add-ons. Ask for the cash price and your buy rate if financing.
• Bring competing financing: Pre-approve with your credit union. Compare APRs and deny bundling of F&I products you don’t need.
• Trade-in protection: Gather third-party trade offers so you can walk if lowballed.
• PDI and test systems under load: Water-on, propane-on, slides deployed and retracted, electrical loads tested, roof/seals inspected. Do not accept “we’ll fix it later” without a due bill and dates.
• Title and registration timing: Ask for written timelines and shipping method for title documents. Track everything.
• Service queue reality: Confirm lead times for warranty/repair. Get a point of contact and update cadence in writing.
• Recall vigilance: Register your VIN with the manufacturer and check NHTSA periodically for safety notices.
• Documentation discipline: Save emails, texts, photos, and service orders. This is crucial if you must escalate to the Montana AG, BBB, or pursue a chargeback/legal remedy.

Context From Google Reviews

Recent 1–2 star reviews on the Google Business Profile for I90 Motors & RV in Billings cluster around a few themes we’ve outlined above: surprise fees, high-pressure finance add-ons, slow title work, and service delays or repeat repairs. Because exact quotes must be precise and verifiable, we are presenting these as paraphrased summaries rather than verbatim excerpts. We strongly encourage shoppers to visit the profile and read the newest low-star entries in full context: Open I90 Motors & RV on Google and sort by Lowest rating. Look for dates, specifics (unit VINs or models), how management responded, and whether customers reported satisfactory closure.

Bottom-Line Risk Analysis for Shoppers

Financial Risk

Unexpected fees, overpriced F&I products, and elevated APRs can add thousands to your lifetime cost. The risk is exacerbated if the dealer rushes you through forms or discourages line-item scrutiny. Protect yourself by locking external financing, printing your own fee calculator, and refusing add-ons you have not researched independently.

Operational Risk

Weak PDI and slow service responses can render a brand-new RV unusable for extended periods. Missed camping reservations and personal time lost are common fallout. The most reliable preventive step is an independent inspection coupled with a non-negotiable insistence that defects be corrected before delivery.

Safety Risk

Issues involving propane, electrical systems, brakes, axles/suspension, and water ingress can escalate into dangerous failures on the road or at campsites. If the dealership does not treat these as priority repairs or delays recall coordination, escalate promptly to the manufacturer and document everything for potential regulatory reporting.

Was your trip canceled because your RV sat in service waiting on parts? Let other families learn from your timeline.

A Note on Industry-Wide Patterns

Many of the problems attributed to I90 Motors & RV are unfortunately common nationwide. The RV industry still contends with variable factory QC, technician shortages, parts delays, and F&I overreach at some stores. That said, dealerships set their own standards for transparency, inspection thoroughness, and customer care. A store that embraces independent inspections, honors written out-the-door quotes, and prioritizes safety-critical service earns trust—others do not. Use independent voices like Liz Amazing to pressure-test promises and learn the red flags to walk away: Watch buyer beware checklists and dealer tactics.

Final Assessment and Recommendation

Public feedback for I90 Motors & RV in Billings, MT, reveals recurring pain points in sales add-ons, final pricing transparency, title timing, and service delays—aligned with broader industry shortcomings. There are signs of individual successes and courteous staff interactions, but the weight of recent low-star narratives should make any buyer proceed with heightened caution. Your best defense is a third-party inspection, line-item pricing in writing, outside financing options, and robust documentation discipline.

Given the volume and seriousness of reported issues and the high stakes of RV ownership costs and safety, we do not recommend proceeding with a purchase here unless the dealership agrees—up front and in writing—to a fully independent inspection before signing, a guaranteed out-the-door price without junk fees, and clear, time-bound commitments on any promised fixes. If those conditions are not met, shoppers should consider other RV dealerships with stronger patterns of verified customer satisfaction.

Comments: Add Your Firsthand Experience

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