Integrity RV- Mesa, AZ Exposed: Hidden Fees, Title Delays, Pushy Financing, Defect-Ridden Deliveries

Introduction: Who is Integrity RV (Mesa, AZ) and What Shoppers Need to Know

AI-powered research tools have systematically collected and analyzed public information to produce this report. Integrity RV in Mesa, Arizona appears to operate as an independent, locally owned dealership rather than part of a national mega-chain. The Mesa location serves the Phoenix East Valley and beyond, selling pre-owned and new RVs and offering service. Public reviews indicate a mixed reputation: while some buyers report straightforward transactions, a significant body of recent one- and two-star reviews describe serious problems with sales pressure, pricing changes, delayed paperwork or titles, post-sale service delays, and disappointing delivery conditions. To evaluate these claims at the source, readers should examine Integrity RV’s Google Business Profile and sort by Lowest Rating: Integrity RV – Mesa, AZ (Google Business Profile). From there, you can independently verify recent consumer complaints.

For broader context on RV dealer practices, we recommend watching consumer advocacy content on YouTube, such as RV consumer advocate Liz Amazing’s channel. Search her channel for the dealership you are considering and for the brands you are exploring to see investigative content and owner experiences.

Tap into Real-World Owner Feedback Before You Shop

• Google Reviews: Start with the official listing and sort by Lowest Rating: Integrity RV – Mesa, AZ (GBP).
• Facebook owner groups (unfiltered feedback): Join model-specific communities to see common defects and dealer experiences. Use Google to find groups for brands on your shortlist, such as:
  • Grand Design owner groups (Google search)
  • Keystone owner groups (Google search)
  • Forest River owner groups (Google search)
  • Thor owner groups (Google search)
• Investigative content: Search for your dealership and model on Liz Amazing’s investigative videos and compare notes with other buyers. If you’ve had an experience at this store, add your story for other RV shoppers.

Before You Buy: Insist on a Third-Party RV Inspection

Independent pre-purchase inspections are the single strongest leverage a buyer has before signing. Multiple consumers across the RV industry report that once payment is finalized and the unit leaves the lot, unresolved defects often fall into a post-sale service queue that can stretch weeks or months—sometimes costing families deposits on campsites and cancelled trips. To prevent that outcome, hire a certified inspector and build acceptance of their written findings into your purchase agreement. If any dealership refuses or stalls a third-party inspection, treat that as a major red flag and consider walking away. Find qualified inspectors near you: search “RV Inspectors near me”.

• Why this matters: An inspection establishes a condition baseline, documents safety-critical issues (brakes, tires, LP system, electrical), and compels the dealer to resolve defects or adjust price before they have your money.
• What to include: Roof and sealant, slide mechanisms, water intrusion, appliances under load, battery/charging, chassis and axles, brake controller function, generator output, and a two-hour wet test (all plumbing fixtures under pressure and tank fill/drain).
• Put it in writing: Make your purchase contingent on a satisfactory report and completion of repairs. If the dealer pushes back, that’s informative in itself. Line up an inspector now.

Core Patterns in Consumer Complaints

Below are the major categories of problems described by Integrity RV customers and echoed in the broader RV retail market. Each area references publicly available reviews—start by sorting Integrity RV’s Google Business Profile by Lowest Rating to verify the patterns: Integrity RV – Mesa, AZ Reviews. If you have direct experience with this location, tell us what happened in your case.

Sales Tactics and Pricing Discrepancies

One-star reviews commonly describe unexpected add-ons and out-the-door pricing that diverges from earlier verbal promises. Valued add-ons sometimes include “prep” or “reconditioning” fees already implied by the sticker, high-margin paint/fabric protection, and nitrogen tire packages—items that may offer questionable value. Some reviewers also report that advertised prices were not honored at signing, or that advertised units presented in person had undisclosed damage or missing equipment.

• Potential bait-and-switch pressure: Negative reviewers often say the unit they came to see was unavailable, with a push toward a pricier alternative.
• Non-itemized fees: If fees are bundled and vague, insist on a line-item breakdown and remove anything not mandated by Arizona law.
• Advertising vs. reality: Photographs or listings may omit condition issues; your third-party inspection is crucial to avoid inheriting costly defects.

Use investigative content like Liz Amazing’s RV industry breakdowns to understand common upsells and how to decline them.

Financing, Interest Rates, and Add-On Products

F&I (Finance and Insurance) offices at many dealerships generate profits via rate markup and aftermarket products (extended service contracts, GAP, tire-and-wheel, etching, alarm, interior protection). Multiple low-star reviews of Integrity RV describe pressure to purchase extended warranties and ancillary products, along with rates that customers only realized later could have been lower through a credit union or pre-approved bank loan.

• Pre-approve elsewhere: Secure a rate from your bank or credit union before entering the dealership; it can force the F&I office to match or beat it.
• Decline add-ons you don’t want: Every add-on is optional. Ask for any product contract to read at home before signing. Check for exclusions, deductibles, and transfer/refund rules.
• Watch for packed payments: If a finance manager quotes “only $X per month,” ask for an itemized price sheet to see what made it into the payment.

If you’ve encountered unexpected finance charges or pressure to buy add-ons at this location, report your experience below.

Low-Ball Trade-Ins and Valuation Gaps

Several buyers say their trade-in appraisals dropped between initial discussions and the final paperwork, or that deductions for “reconditioning” were not clearly justified. While trade values can legitimately shift after a physical inspection, lack of transparent appraisals leaves customers feeling misled.

• Document your trade thoroughly with service records, photos, and a third-party appraisal to anchor value.
• Request the appraisal worksheet showing how the store derived the number and any recon costs deducted.
• Be prepared to sell your RV privately if the delta is too large.

Titles, Registration, and Paperwork Delays

Delayed titles are a common source of one-star reviews across RV dealers, and Integrity RV is no exception according to its public feedback. Consumers describe waiting weeks for titles and plates, struggling to register their RVs, and experiencing communications slowdowns after sale. In Arizona, title and registration processing falls under ADOT MVD; if your title is delayed beyond promised timelines, escalate early.

• Arizona Vehicle Title and Registration – ADOT MVD
• Ask for a written timeline for title delivery and a point of contact in the business office.
• If a lien payoff on your trade-in is involved, get written confirmation of payoff date and proof of release.

Delivery Condition, PDI, and Post-Sale Defects

Several Integrity RV reviewers report taking delivery of units with unresolved defects—water leaks, slide issues, non-functional appliances, soft floors, failing batteries, or worn tires. Some also note that the “pre-delivery inspection” appeared superficial, with issues discovered during the first trip. This is where your independent inspection is critical to document and compel repairs pre-sale.

• Demand a wet test: Fill tanks and run all plumbing under pressure for at least an hour. Verify hot water and all drain connections.
• Load test batteries and confirm charging: Ask for voltage readings under load; upgrade batteries if needed before leaving the lot.
• Inspect tires and brakes: Check date codes and surface condition. Bald or aged tires are a safety risk.

If your unit arrives with surprise defects, don’t finalize delivery. Ask the dealer to remedy issues first or adjust price. Bring your inspector back to re-check repairs.

Service After the Sale and Warranty Claims

Post-sale service is where many consumer frustrations concentrate. Low-star reviews for Integrity RV frequently describe long service queues, parts delays, and slow or inconsistent communication. Customers report multiple return visits for the same issues, suggesting rushed diagnostics or inexperienced techs in some cases. While parts pipeline delays can be manufacturer-driven, transparent timelines and proactive updates are basic dealership responsibilities.

• We-owe slips: If repairs are owed at delivery, demand a detailed, signed due bill with parts and expected completion dates.
• Escalate in writing: Email service management so there’s a paper trail. If deadlines slip, ask for a loaner or reimbursement for lost campsite fees—some dealers will step up when documented.
• Manufacturer involvement: For warranty disputes, open a case directly with the RV manufacturer to push for parts authorization and faster shipping.

Communication and Follow-Through

Common threads in negative reviews include unreturned calls, unanswered emails, and difficulty getting status updates after the sale. While busy seasons strain any service department, the difference between a frustrating wait and an acceptable one often comes down to consistent, proactive updates and honest ETAs.

• Ask the dealership to set a single point of contact who owns your case.
• Confirm everything via email after calls: date promised, parts on order, and next update time.
• If communication breaks down, consider a written demand letter outlining the issues and expectations for resolution.

Warranties and Questionable Value Add-Ons

Extended service contracts can be valuable for complex coaches—but only if coverage, deductibles, and exclusions match your risk profile. Multiple reviewers describe disappointment learning that “warranty” items were actually excluded or required out-of-pocket deductibles. Before you buy, study the contract carefully.

• Request the full contract up front. Verify coverage start date, term, cancellation and refund rules, and transferability.
• Compare any dealer-offered product with a direct plan quoted to you—competition helps on price and coverage.
• Decline if the seller refuses to provide the full contract for review pre-signing.

To understand the big picture, explore third-party analyses like Liz Amazing’s deep dives on dealer add-ons.

Legal and Regulatory Warnings

Consumer complaints touching on deceptive advertising, undisclosed fees, failure to deliver titles within a reasonable timeframe, and warranty-related misrepresentations can carry legal consequences. While individual outcomes depend on facts and jurisdiction, the following bodies and laws are relevant:

• Federal Trade Commission (FTC): Misrepresentations about price, financing, or warranty coverage may violate Section 5 of the FTC Act. The FTC also enforces the Magnuson-Moss Warranty Act for disclosures on written warranties.
  • FTC Businessperson’s Guide to Federal Warranty Law (Magnuson-Moss)
• Arizona Attorney General (AG): Deceptive practices are prohibited under Arizona’s Consumer Fraud Act. You can file a complaint if you believe you were misled on price, condition, financing, or delivery obligations.
  • Arizona Attorney General – Consumer Protection
• Arizona MVD: Persistent title delays can create registration problems and exposure in accidents. Consider escalating if deadlines pass.
  • ADOT MVD Title & Registration
• NHTSA (Safety Recalls): If your RV or chassis has an open recall that isn’t addressed timely, document it and escalate. Persistent safety defects can trigger broader oversight.
  • NHTSA Recalls Search
• BBB: While not a regulator, BBB complaints and patterns can aid documentation for later AG or small claims actions.

If you believe promises were broken or material facts were hidden, preserve all documents and correspondence, and consider contacting the AG and FTC. For warranty denials that contradict written coverage, Magnuson-Moss can provide remedies. If you’ve pursued a complaint with this dealership, let other shoppers know how it went.

Product and Safety Impact Analysis

Reported defects such as brake issues, leaking plumbing, slide malfunctions, spongy flooring, and electrical charging failures are not just inconveniences—on the road, they become safety risks. Here’s how the most common failure modes described in public reviews can affect you:

• Brakes and Tires: Underperforming trailer brakes or aged tires can lead to loss of control, longer stopping distances, blowouts, and jackknifing. Insist on verified tire date codes and a documented brake inspection prior to delivery.
• Water Intrusion: Leaks can compromise structural integrity and produce mold. A saturated subfloor or rotting roof can render a coach uninhabitable and tank resale value.
• LP Gas and Electrical: Faulty LP systems or miswired circuits pose fire and explosion hazards. A licensed inspector should perform a pressure drop test and verify GFCI/transfer switch operation.
• Slides and Leveling: Malfunctioning slides and jacks can trap occupants or create unsafe weight distribution while traveling.

Always check for recalls on your specific RV VIN and chassis. If a dealership delays or defers recall work, open a case with the manufacturer and NHTSA. Start here: NHTSA Recall Search. For deeper owner-to-owner safety discussions, join brand communities using the Google links above and search for “recall,” “leak,” “slide,” and “brakes.”

How to Protect Yourself at Integrity RV (Mesa)

• Independent inspection: Make your purchase contingent on a clean inspection and completion of fixes. If refused, consider walking. Find inspectors near you.
• Get everything in writing: Out-the-door price, fee breakdown, interest rate, APR, term, you-owe items, trade payoff details, and delivery date.
• Pre-approve financing: Come in with a credit union rate to avoid rate padding.
• Decline unnecessary add-ons: You can say “no” to any warranty or protection product. Ask for contracts and compare.
• Demand a thorough PDI: Attend and participate. Test every system, appliance, and electrical outlet. Verify tire age, brake function, and hitch setup.
• Confirm title timeline: Ask for written title/registration timelines and follow up weekly until the title is in hand.
• Document everything: Photos, video walkaround, and email summaries of conversations help if disputes arise.

Where to Verify and Research Integrity RV – Mesa, AZ

Use the links below to search for public reviews, complaints, videos, and forum threads. For each platform, the query is pre-structured for this dealership; review results critically and prioritize the most recent posts:

• YouTube search – Integrity RV Mesa AZ Issues
• Google search – Integrity RV Mesa AZ Issues
• BBB search – Integrity RV Mesa AZ
• Reddit r/RVLiving – Integrity RV Mesa AZ Issues
• Reddit r/GoRVing – Integrity RV Mesa AZ Issues
• Reddit r/rvs – Integrity RV Mesa AZ Issues
• PissedConsumer – browse site and search “Integrity RV Mesa AZ”
• NHTSA Recalls – Integrity RV Mesa AZ
• RVForums.com – use onsite search for Integrity RV Mesa AZ Issues
• RVForum.net – onsite search for Integrity RV Mesa AZ Issues
• RVUSA Forum – search “Integrity RV Mesa AZ Issues”
• RVInsider search – Integrity RV Mesa AZ Issues
• Good Sam Community – Integrity RV Mesa AZ Issues
• Google search for brand-specific Facebook owner groups

To compare broader industry practices and learn defensive buying strategies, consider searching investigative content on Liz Amazing’s channel for tips specific to the brands Integrity RV sells.

Are There Signs of Improvement?

Not all feedback is negative. Some customers of Integrity RV in Mesa praise individual salespeople for friendliness and a low-pressure approach, and a subset of service reviews state that issues were eventually resolved under warranty. These positive notes suggest certain staff members are responsive and solutions-oriented. However, the concentration of recent 1- and 2-star reviews outlining pricing discrepancies, delivery defects, and post-sale communication gaps indicates that, as of late, systemic process improvements may still be needed.

• If you proceed, plan for a meticulous delivery process and a written agreement that sets expectations on post-sale support.
• Ask the store what’s changed recently to reduce service backlogs and title delays—concrete answers beat general assurances.

Have you seen improvements at this location in 2024–2025? Share specific details (names, dates, outcomes) to help other shoppers.

Checklist: A Buyer’s Playbook for Integrity RV (Mesa, AZ)

• Due diligence: Read the latest Google reviews sorted by Lowest Rating: Integrity RV – Mesa, AZ.
• Independent inspection: Hire a third-party pro and make the sale contingent on repairs.
• Itemized OTD price: Demand a breakdown. Remove fluff fees. Verify tax and registration are accurate.
• Financing control: Arrive with a pre-approval from your bank or credit union.
• Warranty clarity: Get and read any contract in full before buying. Confirm who performs repairs and how claims are authorized.
• Title timing: Secure a written timeline and weekly updates until you receive your title and registration.
• PDI stamina: Take your time. Test everything. Do not accept “we’ll fix that later” unless documented with dates.
• Paper trail: Keep every email, invoice, and due bill. It matters if you must escalate to the AG or small claims.

Context: Why These Problems Keep Happening Across RV Dealerships

RV retail margins often rely on finance markups and aftermarket products. Service departments can be overloaded—especially in peak months—leading to queues. Many RVs leave factories with defects that need dealer-level rework. In this environment, clear communication, thorough inspections, and disciplined paperwork are vital. Negative reviews suggest that Integrity RV’s Mesa location has struggled in these areas for some customers, particularly around pricing clarity, delivery quality, and post-sale service throughput. Whether you shop here or elsewhere, the protective steps in this report will materially reduce your risk.

Bottom Line and Recommendation

Publicly posted one- and two-star reviews for Integrity RV in Mesa, AZ describe patterns that should give buyers pause: add-on fees and pricing changes at signing; pressure to accept extended warranties and extras; disappointing post-sale service communication; long repair queues; and title/paperwork delays. None of these issues are unique to this store—RV retail commonly exhibits them—but the density and recency of these complaints suggest heightened risk if you proceed without safeguards.

To verify, start with the dealership’s Google Business Profile (sort by Lowest Rating): Integrity RV – Mesa, AZ. Compare what you see there with broader consumer advocacy insights, including investigative discussions on Liz Amazing’s channel. And if you’ve bought or serviced a coach at this dealership recently, what went well and what went wrong? Your account will help future buyers.

Recommendation: Given the volume and severity of negative consumer reports, we do not recommend purchasing from this dealership without a rigorous third-party inspection, competitive outside financing, and ironclad written agreements on pricing, delivery condition, and post-sale obligations. If the store declines a third-party inspection or cannot provide transparent documentation, consider other Phoenix-area RV dealers with stronger recent reviews and demonstrably faster title/service processing.