Interstate RV andTruck LLC- Puyallup, WA Exposed: PDI failures, hidden defects, long service delays

Serious Concern

Across the RV industry, the single best leverage buyers have is a professional, independent inspection before signing and taking possession. Multiple public complaints about quality and post-sale delays at dealerships mirror a broader industry problem—defects discovered after pickup tend to fall into long service queues, sometimes sidelining a new purchase for weeks or months. To protect yourself, line up an inspector early and do not rush this step.

• Search for a certified inspector: Find RV inspectors near you.
• Schedule the inspection on-site at the dealership prior to closing. If this dealer will not allow it, that is a major red flag—walk away.
• Make the sale contingent on a clean inspection with all punch-list items documented and remedied before final payment.
• Do a second walk-through at delivery to ensure fixes were completed. Bring moisture meter, ladder, and a basic toolkit to test utilities.

If you skip this step and discover issues later, you may lose leverage once the funds are transferred—especially if you financed. Reported outcomes often include cancelled camping plans, storage costs, and lost vacation time while waiting for backordered parts.

Moderate Concern

Consumer reports across the RV space describe aggressive upsells during financing—extended service contracts, paint protection, tire-and-wheel packages, anti-theft etching, and other markups. While we cannot quote specific reviews here, the dealership’s own 1‑ and 2‑star Google reviews (sort by lowest rating at the profile linked above) include allegations that echo these industry norms: unexpected fees discovered late in the process, or add-ons presented as “required” to qualify for a specific price or rate.

• Extended warranties and “lifetime” protection often exclude what typically fails (seals, delamination, appliances exceeding age limits).
• Some buyers later learn claims require dealer authorization or factory approval—creating delays and finger-pointing.
• Ask for every product’s contract, full coverage booklets, and all exclusions in writing before you agree.

Tip: Decline all add-ons during the initial negotiation. You can always add later. Insist on an out-the-door price breakdown with line-item fees and taxes.

Moderate Concern

Public complaints often allege higher-than-expected interest rates or undisclosed finance reserve (the dealer’s added margin on your rate). Check competing RV lenders or your local credit union first—arriving with a pre-approval prevents surprise rate bumps.

• Compare the dealer’s APR to your credit union’s written offer.
• Decline any requirement to buy add-ons to “qualify” for a lower rate—this can be deceptive.
• Verify that the loan term, APR, and payment match what you agreed to before you sign.

Cross-check reviews on the Google Business Profile for Interstate RV andTruck LLC and filter by lowest rating to see if others report similar experiences around financing.

Moderate Concern

Multiple dealership reviews in the region indicate disagreements over trade-in values, especially when late-stage inspections uncover “new” defects. If you plan to trade your RV or truck, bring maintenance records, third-party valuations, and written appraisals from at least one competitor. Beware of a last-minute value drop that coincides with financing conversations—this tactic can erase perceived discounts on the sale unit.

• Obtain multiple offers for your trade before visiting the store.
• Request a written appraisal with line-item deductions and photos.
• Be ready to sell your trade privately if numbers don’t add up.

Serious Concern

Across 1‑star RV dealership reviews industry-wide, a core theme is preventable defects discovered immediately after purchase—roof or window leaks, dead batteries, inoperable slides or jacks, failing water pumps, propane appliances that won’t light, brake or tire issues on the first trip, and electrical shorts or GFCI trips. Consumers posting on the Google profile for Interstate RV andTruck LLC (Puyallup) have reported conditions consistent with these problems. Verify for yourself by sorting for the lowest-rated reviews and reading recent accounts in full context.

• Insist on a live, powered PDI: fill tanks, run all appliances on shore power and on generator, test propane under load, cycle slides and awnings, and check for soft spots with a moisture meter.
• Document every item with photos/video and get a signed we-owe list with completion dates before paying.
• Use your own inspector: find local RV inspectors.

Serious Concern

One of the most common frustrations in public RV dealer reviews is prolonged service timelines. Owners report weeks or months waiting for diagnosis, warranty authorization, or parts—especially on complex interior components. When service departments are overloaded, newly purchased RVs can sit idle, and repeated follow-ups may be required for status updates.

• Ask the service manager for current average lead times for diagnosis and parts.
• Clarify whether the dealership prioritizes in-house purchasers over outside customers for service slots.
• Obtain warranty claim numbers, vendor contacts, and escalation paths in writing.

To understand how delays affect owners at this Puyallup location, review multiple low-star entries on the Interstate RV andTruck LLC Google listing.

Moderate Concern

Delayed titles and registration mishaps can cascade into extra costs (temporary tags, storage fees, or inability to insure/use the RV). Consumers across Washington have publicly complained about dealers missing paperwork or misfiling documents, sometimes blaming third parties or previous owners in consignment scenarios. Carefully review all sale documents for accuracy and ensure you receive a clear timeline for title transfer.

• Confirm the vehicle’s title status (including lien releases) before paying.
• Get a written commitment date for title and plates; diarize follow-ups.
• If delays occur, document every communication and escalate to regulators if necessary (see Legal Warnings below).

Moderate Concern

Low-star dealership reviews frequently cite missed callbacks, vague status updates, and changing explanations between sales and service. Some owners say “we were told” repairs or accessories would be handled by delivery, only to find that parts were never ordered or promises were not in the signed paperwork.

• Never rely on verbal promises—get everything on the buyer’s order.
• Confirm accessory orders with part numbers and estimated arrival dates.
• Use email or text for a paper trail; archive every message.

Experienced communication issues here? Your documentation can help others prepare the right questions in the showroom.

Serious Concern

Used motorhomes and trailers frequently carry prior-owner issues: water intrusion, delamination, soft floors, spongy roofs, outdated or recalled appliances, and braking/tire problems. If you’re shopping older inventory at Interstate RV andTruck LLC, thorough due diligence is essential.

• Run the VIN on NHTSA’s recall tool for both the chassis and major appliances/components.
• Check date codes on tires and confirm braking performance with a test drive.
• Look for signs of recent cosmetic cover-ups that might conceal leaks.

As-is sales often limit warranty recourse; however, misrepresentation and certain safety issues can still trigger consumer protections (see Legal Warnings).

Serious Concern

Consumer complaints that point to deceptive sales practices, warranty misrepresentations, or unresolved safety defects can raise legal exposure for any dealership. Buyers should understand the following:

• FTC rules on dealer practices: The Federal Trade Commission enforces laws against deceptive advertising, bait-and-switch pricing, and undisclosed add-ons. If you were told something that contradicts the contract, or an add-on was added without consent, you can file a complaint: Federal Trade Commission.
• Magnuson–Moss Warranty Act: Governs written warranties on consumer products. If a paid service contract or warranty is marketed but coverage is later denied contrary to the written terms, you may have claims under federal law.
• Washington Consumer Protection Act (CPA): Prohibits unfair or deceptive practices in trade or commerce. Filing guidance and mediation are handled by the Washington Attorney General: File a complaint with the WA Attorney General.
• Washington Department of Licensing (DOL) — Vehicle/Vessel Dealers: Title, paperwork, and dealer conduct issues can be reported to DOL. See dealer licensing and complaint information via the state: WA DOL Dealer Services.
• NHTSA Safety Recalls: Open safety recalls on chassis or critical components should be addressed promptly. Verify with the VIN and keep screenshots of results: NHTSA Recall Lookup.

Documentation is everything. Keep copies of ads, texts, emails, buyer’s orders, we-owe forms, inspection reports, and dated photos. When disputes arise, send a written demand letter via certified mail to the dealership and any warranty provider, then escalate to the AG and FTC if unresolved.

Serious Concern

Defects reported by RV buyers—especially if undetected by the dealer’s PDI—can carry serious safety and financial risks:

• Propane and appliance faults: Misadjusted regulators, leaking fittings, or malfunctioning furnaces/stoves can cause fire or carbon monoxide exposure.
• Electrical issues: Short circuits, reversed polarity, or faulty converters/inverters can damage appliances or cause shock risks.
• Braking and tire failures: Under-rated tires, aged tire blowouts, or misadjusted brakes raise accident risk—especially on mountain passes common in Washington.
• Water intrusion: Leads to structural rot, delamination, mold, and fast depreciation; many warranties exclude water damage if seals weren’t maintained to exact schedules.
• Slide and leveling faults: Hydraulic leaks or motor failures can strand you at a campsite or cause property damage during operation.

Each of these hazards is both a safety and cost concern. This is why a thorough, independent pre-purchase inspection and a robust test-drive are essential with any unit at the Puyallup location. If the dealer resists, treat it as actionable risk and walk.

Moderate Concern

• Document everything: Defect lists, photos, videos, dated logs of calls and emails.
• Request warranty authorization in writing: Get claim numbers and estimated timelines.
• Escalate politely but persistently: Service manager, general manager, and the warranty provider.
• Send a certified demand letter: Outline promised repairs and deadlines; attach evidence.
• File formal complaints: WA Attorney General, FTC, and BBB using the search link above.
• Check NHTSA recalls: If the defect touches safety systems, submit a complaint: Report a vehicle safety problem to NHTSA.
• Consider your payment method: If misrepresentation occurred, discuss dispute options with your lender or card issuer swiftly.
• Independent inspection post-sale: It can help substantiate defects and timelines: find an RV inspector.

Resolved a dispute with this store? Sharing what worked can help other owners navigate remedies.