Jerry’s Trailers & Campers- Norfolk, NE Exposed: Add-On Upsells, PDI Failures & Slow Warranty Work

Serious Concern

Before signing a sales contract, hire a third-party RV inspector who works for you—not the dealer—to perform a full pre-purchase inspection. This is your only real leverage to identify defects and force fixes before the dealership has your money. Once you complete the purchase or take delivery, many buyers find their RV “stuck in the service queue” for weeks or months with canceled camping plans and mounting costs.

• Search “RV Inspectors near me” and hire a certified, independent pro: Find local RV inspectors.
• Insist on lift access and shore power during inspection to test brakes, tires, electrical, slides, LP systems, and water intrusion.
• Walk away if you’re told third-party inspections are not allowed. That’s a red flag at any dealership.

Serious Concern

Public feedback frequently points to high-pressure sales tactics and expensive add-ons at signing—paint and fabric protection, lifetime “coatings,” VIN etch, GPS, nitrogen tires, and service packages that are not always clearly explained. The problem is not that add-ons exist, but that they are presented as must-haves, often bundled into the deal late in the process, or framed as “only available today.” Buyers reported sticker shock after realizing a sizable portion of the out-the-door price was discretionary products with questionable value.

• Ask for a full, itemized buyer’s order that lists every product and fee. Decline anything you do not want.
• Compare add-on pricing with independent providers; many cost a fraction of the dealer’s quote.
• Never sign a new set of papers if numbers change without clear explanation.

Moderate Concern

Some RV buyers describe higher-than-expected APRs and pressure to use the dealer’s financing to “get the deal.” Dealers often receive a reserve (commission) when they sell a loan at a rate above the lender’s buy rate. Add-on products (GAP, extended service contracts, tire/wheel) can be rolled into financing without a clear, line-item opt-in. The Truth in Lending Act requires a clear disclosure of APR and finance charges. If the numbers don’t match what was discussed, ask the finance manager to pause.

• Secure your own pre-approval from a bank or credit union to compare terms.
• Re-check your Retail Installment Sales Contract for add-ons you did not request.
• Know your rights under the Truth in Lending Act: CFPB: What is TILA?

Moderate Concern

Multiple public reviews at various RV dealers—this store included—reference trade values that drop late in the deal or after closer inspection. Shoppers complain about being anchored to inflated list prices only to find their trade appraised at wholesale. If your trade value is critical to your budget, get written appraisal contingencies and take photos/video of your trade’s condition at handoff.

• Get third-party written offers (e.g., consignment or other dealers) to benchmark the value of your trade.
• Do not sign a deal with a “to be determined” trade value.

Serious Concern

Buyers frequently discover leaks, inoperable slides, miswired outlets, misadjusted doors, faulty LP detectors, or delamination soon after purchase—problems that a thorough PDI should catch. Reviewers of this Norfolk location have described taking delivery and then returning almost immediately with faults the first trip exposed. When you pick up, bring a checklist and plan to spend hours on-site testing everything with water, LP, and shore power.

• Do not accept delivery if critical systems fail—make the dealer fix them before funding the deal.
• Hire an independent inspector: Find certified RV inspectors near you.

Serious Concern

Some customers report delays in receiving titles, plates, or registration paperwork. In Nebraska, buyers cannot legally tow on public roads without proper temp tags and eventual registration. Titles that arrive late can complicate lending and insurance. If you face these issues, document every date and promise and escalate quickly.

• Know Nebraska titling basics: Nebraska DMV.
• If deadlines pass without action, file a complaint with the Nebraska Attorney General’s Consumer Protection Division: Nebraska AG Consumer Protection.

Serious Concern

Public reviews consistently cite long waits for parts, backlogged service bays, and disputes over what is “warranty” versus “wear and tear.” Some buyers say they felt blamed for defects present at delivery. The federal Magnuson-Moss Warranty Act prohibits deceptive warranty practices and requires clear disclosures. When issues arise, get the determination in writing and ask the manufacturer to weigh in if the dealer denies coverage.

• Read the warranty booklet cover-to-cover and keep a log of every defect and repair attempt.
• Understand your rights under Magnuson-Moss: FTC Warranty Law Guide.
• If safety-related defects are involved, consider filing with NHTSA: Report a safety problem.

Moderate Concern

Extended downtime stems from parts sourcing and coordination between dealer and manufacturer. Reviews frequently mention minimal updates, missed call-backs, and slow timelines. If your RV sits on their lot, you lose the season and incur costs for payments, storage, or substitute lodging.

• Ask for written ETAs and weekly status updates (email helps create a paper trail).
• Escalate to the manufacturer’s customer service when parts are “on order” for weeks without tracking.

Serious Concern

Consumer accounts include repeat repairs for the same problem or new issues created during service (e.g., damaged trim, misrouted wiring, or poorly sealed roof components). This often reflects rushed work, high turnover, or lack of model-specific training. Before authorizing paid work, ask who will perform it and what certifications they have.

• Inspect completed repairs before leaving—bring a checklist and take photos.
• Do not hesitate to request a different tech or escalate to a service manager if the quality is poor.

Serious Concern

Several RV owners report that once the sale is finished, their service priority drops. Dealers often prioritize revenue-generating repairs over warranty work with lower reimbursement rates. This creates a perception of being “pushed to the back of the line.” If your trips are at risk, press for realistic dates—and consider mobile RV technicians for certain repairs while protecting your warranty rights.

• Get service appointments in writing prior to delivery if you already see items needing attention.
• Consider independent repair pros for out-of-warranty work when practical.

Serious Concern

Buyers of used RVs often complain industry-wide about undisclosed water damage, soft floors, or hidden rot. If any review suggests a mismatch between advertised condition and reality at this location, treat that as a cautionary sign to double down on due diligence. Moisture meter readings, roof inspections, and underbelly checks are essential on used units.

• Require a moisture test and documentation of past water intrusion repairs.
• If a “warranty” is presented, read exclusions carefully; most powertrain-focused plans provide little coverage for typical RV failures.

Serious Concern

Defects uncovered right after purchase can carry significant safety and financial risks. Reported issues among RV buyers—electrical shorts, LP leaks, brake or axle problems, water intrusion leading to mold—are more than inconveniences; they can be dangerous and expensive to remediate. When service delays stretch into weeks or months, owners face lost trips, ongoing loan payments on an unusable RV, and depreciation while the unit sits on a lot.

• Electrical and LP systems: Faulty wiring, GFCI trips, and LP leaks can present fire and poisoning hazards. If you smell LP or detect ongoing GFCI trips, park and seek service immediately.
• Running gear and brakes: Axle alignment issues and brake failures can appear early, particularly if pre-delivery checks were superficial. A third-party inspector can verify proper brake function and torque specs before you drive off.
• Water intrusion: Missed sealant gaps or roof penetrations cause rot and mold quickly. Even a “small” leak can become thousands of dollars in structural damage if not addressed.

Stay current on recalls for your specific RV make and component brands (axles, refrigerators, awnings). Start at: NHTSA Recalls.

Serious Concern

Recurring consumer complaints—if verified—can expose any dealership to legal risk under consumer protection and warranty laws. Shoppers should understand the following frameworks and escalation options:

• Deceptive trade practices (UDAP): Misrepresentations or omissions about condition, features, or pricing can violate Nebraska’s consumer protection laws. File concerns with the Nebraska Attorney General: Nebraska Consumer Protection.
• Magnuson-Moss Warranty Act: Prohibits deceptive warranty practices and requires clear disclosures. Dealers and manufacturers must honor written warranties and cannot force you to buy specific services to maintain coverage. Learn more: FTC Warranty Guide.
• FTC and advertising claims: “Bait-and-switch” pricing, hidden fees, or misleading “certification” language may violate the FTC Act. Report patterns to the FTC: Federal Trade Commission.
• Truth in Lending Act (TILA): Finance disclosures must be clear and accurate. If APR or terms change without proper disclosure, consider filing with the CFPB: About TILA.
• Titles and registration: Delays in delivering title or registration can cause legal exposure and towing risks. Consult the Nebraska DMV for state requirements and timelines.
• Safety defects: Issues that could cause crashes, fires, or injuries should be reported to NHTSA: Report to NHTSA.

Moderate Concern

• Document everything: Photos, videos, dated logs of defects, and all promises made by sales or service staff.
• Request repairs in writing: Email the service manager with a detailed list and deadlines. Ask for written ETAs and parts tracking.
• Escalate to the manufacturer: Copy the factory on unresolved warranty denials or excessive delays.
• File formal complaints: Better Business Bureau, Nebraska Attorney General, and (if safety related) NHTSA. Links in “How to Verify” above.
• Consider a mobile RV technician: For non-structural issues, a qualified mobile tech may fix problems faster while preserving evidence and invoices.
• Know your financing rights: If you suspect deceptive financing, contact the lender and the CFPB regarding TILA concerns.

Moderate Concern

The RV industry operates with complex supply chains, rapid model-year changes, and varying factory QC. Dealers juggle warranty reimbursement rates and technician shortages. These pressures can incentivize retail delivery before issues are fully resolved, resorting to post-sale service that leaves owners waiting. This context does not excuse poor practices, but it helps explain why you must be proactive and protect yourself.

• Always validate claims about “special pricing today” or “must-buy add-ons.”
• Use consumer watchdogs and forum archives to spot dealership-specific patterns. One excellent resource for industry analysis is the Liz Amazing channel—search the dealer or brand you’re considering.

Do you see similar patterns at the Norfolk, NE store? Post your evidence and help others.