Kay’s RV- Moriarty, NM Exposed: Delivery Defects, Service Delays & Title Issues – Protect Your Deal

(Serious Concern)

For any RV purchased from Kay’s RV in Moriarty, arrange a third-party professional inspection before you sign or fund the deal. This is your most effective leverage to catch water intrusion, delamination, miswired electrical systems, soft floors, axle/suspension problems, roof defects, propane leaks, faulty slides, and non-functioning appliances — the kinds of issues that can trigger months of service delays after the dealer has your money. If you discover material defects before purchase, you can negotiate repairs, price adjustments, or walk away without the post-sale headaches. If the dealer does not allow an independent professional inspection, that is a major red flag; consumers should walk.

Use this local search to find certified inspectors: Search: RV Inspectors near me. The inspection should include a pressurized leak-down test for the fresh water system, thermal imaging for hidden moisture, slide and leveling system tests, and a full roof/underbelly assessment. Get all findings in writing.

(Moderate Concern)

Multiple buyers in low-star feedback often describe feeling pressured into add-ons (extended service contracts, sealants, alarms, tire/wheel packages) without full clarity on cost or whether the items are truly optional. These products can add thousands to your out-the-door price and sometimes duplicate manufacturer coverage. If you encounter “it’s required” or “you won’t qualify for this price without it,” stop and request a clean buyer’s order with the add-ons removed. Confirm you can still buy the RV at the agreed price.

(Moderate Concern)

Consumers should be cautious of dealer-arranged financing that comes in above pre-approvals. Reports in low-star reviews and across the RV industry include buyers discovering higher APRs, unexpected fees, or more expensive products rolled into financing. Obtain an outside credit union pre-approval first to benchmark. If dealer financing can’t beat it (apples-to-apples with add-ons stripped out), use the pre-approval instead.

(Moderate Concern)

Low-ball offers or last-minute trade-in revaluations are a common complaint across dealerships, and buyers point to similar experiences in low-star reviews at this location. Document your trade with photos, maintenance records, and third-party valuation estimates. If the dealer attempts a last-minute drop, be prepared to pause or walk away.

(Serious Concern)

Delayed titles and registration paperwork can prevent you from legally towing or traveling. Several low-star reviews reference frustration with paperwork timing, miscommunication, or repeated calls to get status updates. Before funding, set clear expectations in writing for title processing and delivery timeframes. Request tracking or proof of submission where applicable.

(Serious Concern)

Buyers commonly report discovering electrical, plumbing, or cosmetic issues at delivery — and having to wait for parts or service to address them. Low-star feedback tied to Moriarty includes dissatisfaction with the ready-for-delivery condition and follow-up support. You can mitigate this by not rushing pickup: schedule a lengthy, methodical PDI with your inspector present and test every system (AC/heat, refrigerator on both power sources, slides, awnings, hot water, outlets, GFCIs, TVs, antennas, solar/inverter if equipped, generator, and all doors/locks). Refuse delivery until deficiencies are addressed or a we-owe is signed with clear timelines.

(Serious Concern)

Multiple RV owners at independent dealers report weeks to months-long waits for warranty approval and parts. Low-star reviews for this location describe frustration with status updates and delays. This can derail planned trips and leave your RV immobilized during peak camping season. Ask in writing about current lead times, triage policies, and whether they prioritize buyers who purchased from them over outside customers. If you need post-sale repairs, document issues with photos/video and keep every conversation in writing.

(Moderate Concern)

Many RVs are covered by a patchwork of manufacturer and component warranties (e.g., appliance vendors). Low-star reviews sometimes reference confusion around what’s covered and by whom. Dealers often must perform diagnosis and then seek reimbursement from the OEM or component supplier. If you bought an extended service contract, demand a copy and confirm coverage limits, deductibles per visit, labor caps, and exclusions (water intrusion and sealant maintenance are commonly excluded). Keep up with sealant inspections to avoid warranty denials.

(Moderate Concern)

Complaints frequently involve unanswered calls or slow responses. In some low-star Google feedback for Kay’s RV, buyers note difficulty getting timely callbacks or concrete timelines. Protect yourself by centralizing communication in email or text when possible and by requesting firm dates for parts ETA, diagnosis, and completion. If a delivery promise or repair commitment is important to your decision, get it in writing on the contract or a signed we-owe form.

(Serious Concern)

Used units may have prior water damage, roof leaks, soft floors, frame rust, or DIY electrical modifications. Low-star feedback sometimes alleges that certain defects were missed or minimized before sale. Independent inspections are essential for used purchases. If anything material is found post-sale that should have been disclosed, contact the dealership in writing immediately and escalate to the state Attorney General if needed.

(Serious Concern)

RV components (axles, frames, propane regulators, refrigerators, water heaters, entry steps) have frequent recalls. Dealers should check VINs and disclose open recalls, but you should verify yourself. Use NHTSA’s recall portal, and also search the component maker’s recall pages. A dealer delivery without addressing a known safety recall is unacceptable. Start here: NHTSA Recalls — check by VIN and component.

(Serious Concern)

RV buyers are protected by state and federal laws against deceptive practices. While “lemon laws” often exclude towable RVs, the following laws and agencies may be relevant if promises are not kept or if warranty obligations are mishandled:

• Magnuson–Moss Warranty Act: Prohibits deceptive warranty terms and allows consumers to pursue claims for failures to honor written warranties. Overview: FTC guide to warranty law.
• Federal Trade Commission (FTC): Investigates deceptive or unfair business practices at dealerships, including false advertising or misrepresentation of coverage or pricing. File a complaint: Report to the FTC.
• New Mexico Attorney General, Consumer Protection: For sales misrepresentations, failure to deliver titles/tags, or unfair practices. Start here: New Mexico AG — Consumer Protection.
• National Highway Traffic Safety Administration (NHTSA): Safety recalls on motorhomes and towable components. Check recalls and file a safety complaint: Report a Safety Issue to NHTSA.

Keep a paper trail: signed purchase orders, promises in writing, inspection reports, photos, and timestamped emails. If you bought an extended service contract, obtain the full contract — not just a brochure — and read coverage/exclusions carefully.

(Serious Concern)

Common RV defects and service delays carry serious safety and financial risks:

• Water intrusion leads to mold, structural rot, delamination, and plummeting resale value.
• 12V or 120V electrical faults can spark fires or damage appliances and batteries.
• Propane leaks risk explosion or carbon monoxide exposure.
• Axle, brake, and frame issues can cause catastrophic failures while towing.
• Slide-out malfunctions can trap occupants or damage the coach when retracting.
• Backlogged warranty repairs can leave families without a usable RV for months, canceling trips and wasting campground deposits.

These areas demand meticulous pre-purchase testing. If the dealer dismisses concerns or rushes delivery, slow down. Bring your inspector, document everything, and be prepared to walk if safety-critical items aren’t corrected before funding.

(Moderate Concern)

• Request an itemized out-the-door quote with every fee and add-on listed. Remove anything you don’t want.
• Get delivery-ready commitments in writing: “All systems operational,” “No leaks,” “No soft floors,” and “No active recalls.”
• Ask for the current title status and estimated date of title transfer. Include a written deadline.
• Bring a financing pre-approval so you can compare APRs and walk from dealer financing if it’s not competitive.

(Serious Concern)

• Hire a third-party professional: Find a local RV inspector.
• Require your inspector’s access for several hours with full hookups to test water, power, and propane.
• Do not fund or sign final paperwork until defects are repaired or a written, dated we-owe includes clear deadlines.
• Refuse delivery if the dealer forbids independent inspection — consider it a walk-away moment.

(Moderate Concern)

• Document your trade-in with high-resolution photos, maintenance receipts, and third-party estimates.
• For motorized units, demand a thorough road test, including highway speeds, braking, lane changes, and generator under load.

(Serious Concern)

• Ask about current repair lead times and whether customers who purchased elsewhere are deprioritized.
• Request the name of the service manager and the process for warranty authorization.
• Document defects with photos/video the moment they appear. Email them to the service department for a timestamped record.

(Serious Concern)

• Units not fully ready at delivery, with critical items not functioning as promised.
• Service delays after sale, with buyers reporting weeks or months of waiting for parts or approvals.
• Paperwork processing frustrations, including titles and registration timing.
• Communication challenges — repeated calls required for updates, unclear timelines.
• Upsells that increase the out-the-door price without clear explanation or consent.

Because these themes can have serious cost and safety consequences, proceed cautiously and verify everything in writing before finalizing your purchase. If you’ve experienced any of these at Kay’s RV, please add your experience so other shoppers can see how often these issues happen.

(Moderate Concern)

Extended service contracts and add-ons are regularly offered by dealers and can be highly profitable for the store. Some buyers find them useful; many others discover coverage gaps, complex claims processes, and excluded items (especially seals, caulking, and water damage). Before buying:

• Ask for the full contract, not a brochure.
• Compare the price with third-party service contracts.
• Check the deductible, per-visit fees, labor rate caps, and excluded items.
• Confirm whether you can use any licensed repair facility and how claims are paid.

For a balanced view on dealer upsells and buyer protections, see independent voices like Liz Amazing’s dealer add-on breakdowns and evaluate whether these products meet your needs at a fair price.