Krenek RV- Coloma, MI Exposed: Hidden fees, financing surprises, delivery defects & delays

(Serious Concern)

Across the RV industry, the most expensive mistakes happen at delivery, when buyers accept possession without a thorough, independent inspection. Numerous public complaints about Krenek RV’s Coloma store reference issues discovered after purchase—items that could have been identified by a certified RV inspector prior to signing. New RVs frequently ship with defects. Dealers may promise to “take care of it after the sale,” but once the deal funds, many customers report being pushed to the back of the service line, waiting weeks or months for parts and warranty authorizations. That delay can cancel camping plans and generate substantial out-of-pocket costs.

• Schedule your own inspector before finalizing payment or signing delivery acceptance. Use this search to find certified pros: RV Inspectors near me.
• If any dealer refuses an independent inspection, treat that as a major red flag and walk. Your only real leverage is before the money changes hands.
• Require all promised repairs or missing items to be completed before delivery—or fully documented in writing with deadlines, who pays, and what happens if parts are backordered.

(Serious Concern)

Recent low-star public reviews for Krenek RV (Coloma) frequently describe confusion around pricing, add-on fees, and hard-selling of optional warranties and protection packages. Themes include “out-the-door” prices that grew with dealer-installed items or service packages the buyer did not initially request, and pressure to purchase extended service contracts, paint/fabric protection, or tire-and-wheel coverage. We also see references to doc fees, prep fees, and vague “dealer packages” that increased the final cost at signing.

• Request a line-item price sheet that includes every fee and add-on, well before driving to the dealership.
• Insist that optional products be clearly marked as optional; do not sign with any blank line items.
• Decline any product you do not want. Extended service contracts can be purchased later from third parties—often cheaper.
• Use a pre-delivery checklist to verify you’re receiving every item promised by the salesperson. If an amenity is missing at delivery, do not accept the RV until it is installed or fully documented.

(Serious Concern)

Consumer complaints often allege unexpected financing terms, including higher-than-expected interest rates, extended loan terms that increase total interest paid, and the bundling of warranty products into the loan. Some buyers report being asked to re-sign paperwork with altered terms or say they discovered later that optional products were financed without a clear explanation.

• Obtain a credit union or bank pre-approval before stepping into the F&I office. It provides leverage to secure a competitive rate.
• Carefully review the Truth in Lending disclosures; ensure the APR and total financed amount align with expectations, and remove any unwanted add-ons.
• Never sign rushed, last-minute paperwork changes. If numbers change, stop and re-evaluate.

(Moderate Concern)

Multiple negative reviews indicate dissatisfaction with trade-in offers and post-inspection adjustments. Some customers report that initial appraisals were reduced later with little justification, while others claim their trade value was leveraged to pressure them into additional products or a faster closing timeline.

• Get multiple written offers for your trade (e.g., from other dealers or consignment sources) before visiting the dealership.
• Do not leave your trade without a signed purchase agreement that clearly states your trade value and loan payoff arrangements.

(Serious Concern)

Recent 1- and 2-star reviews describe receiving units with defects apparent at delivery: leaks, electrical faults, non-functional appliances, cosmetic damage, and missing accessories. Some customers report discovering problems after towing home due to rushed walkthroughs or incomplete PDIs. The risk is high for both new and used RVs; public feedback suggests variability in detail quality and documentation.

• Bring your own inspector to perform a full PDI. Use: RV Inspectors near me.
• Verify generator hours, tire date codes, sealant condition, slide operation, brake controller function, and hitch setup. Test every system on-site.
• Do not accept delivery with unresolved “we-owe” items unless they’re precisely documented with timelines.

(Serious Concern)

Coloma location reviews repeatedly mention extended repair timelines and difficulty getting updates. Customers describe weeks of waiting for diagnosis, parts authorization, or basic fixes, sometimes with trips cancelled as a result. Communication gaps—unreturned calls, unclear timelines, and missed follow-ups—are commonly cited.

• Ask about average lead times for both in-warranty and out-of-warranty repairs. Get it in writing.
• Request written appointment dates and parts ETAs. Confirm who will call you and how often.
• Document everything. When timelines slip, documented records help escalate to the manufacturer or regulatory agencies.

(Moderate Concern)

A recurring frustration in public reviews involves the triangle among dealer, manufacturer, and suppliers. Consumers report that parts must be approved, ordered, shipped, and installed—each step can add delay. While some delays are out of a dealer’s control, reviewers argue the dealership could communicate more clearly about the status, especially when backorders stretch for weeks.

• During the sales phase, ask the service manager about average parts wait times by brand.
• For safety-related issues, ask the manufacturer to authorize mobile repair or reimbursement to faster third-party service centers.

(Serious Concern)

Some low-star reviewers indicate problems receiving titles and registration in a timely fashion. Delayed paperwork creates legal and insurance risk, especially when temporary tags expire. Buyers report repeated calls to resolve temporary plate extensions or to obtain the final title required for registration.

• Request a written timeline for title and registration processing before purchase.
• If you are nearing expiration of temp tags without clarity, escalate in writing and request documented extensions.

(Moderate Concern)

Reviews mention uninstalled accessories (e.g., backup cameras, brake controllers, weight distribution hitch adjustments, or solar components) that were promised during sales but not ready at pickup. Customers then waited for installation slots or parts after taking possession, reducing leverage for timely completion.

• Require all promised items to be installed and tested before signing delivery acceptance.
• If you choose to accept later installation, demand a written “we-owe” with dates and penalties for delays.

(Moderate Concern)

Multiple reviews imply uneven staff experience levels across sales and service, describing rushed walkthroughs and limited product knowledge. While many dealerships face hiring challenges, the effect on consumers can be significant: missed issues at PDI, incomplete feature orientations, and incorrect advice about towing or payload.

• Ask for a written PDI checklist and ensure the walkthrough is completed with an experienced tech.
• Double-check tow ratings, hitch specs, and cargo limits independently to avoid safety errors.

(Serious Concern)

Delivery of an RV with unresolved defects can escalate into serious safety risks. Leaks can cause electrical shorts; poorly adjusted brakes or faulty brake controllers can lead to extended stopping distances; LP gas leaks are a fire hazard; miswired 120V systems can damage equipment or injure occupants; misaligned slide mechanisms can bind in transit. When repairs lag, owners may feel pressured to camp anyway, compounding risk.

• Verify active recalls for your specific VIN using the NHTSA lookup and the manufacturer’s site. Start here: NHTSA Recalls — begin your VIN recall search and confirm with the OEM.
• Dealers are generally expected to perform recall remedies before delivery if parts are available; insist on proof for any outstanding recall.
• If the dealer cannot resolve a safety defect quickly, request factory authorization for a mobile repair or an alternative service center.

(Serious Concern)

Patterns alleged in public reviews—such as undisclosed fees, unwanted add-ons rolled into financing, delayed titles, and warranty repair delays—can raise regulatory and consumer protection issues:

• Truth in Lending Act (TILA): Financing paperwork must clearly disclose APR, total financed amount, and optional products. Consumers should not be misled into paying for add-ons they didn’t agree to.
• Magnuson-Moss Warranty Act: Governs written warranties on consumer products. Misrepresenting warranty coverage or conditioning warranty repairs on the purchase of additional services may be problematic. See the FTC: FTC guide to federal warranty law.
• FTC Auto Rules Guidance (applicable principles): Prohibits unfair or deceptive acts or practices, including bait-and-switch advertising or hidden fees. Read more from the FTC: FTC Automotive Rules and guidance.
• State Attorney General: Michigan’s AG accepts consumer complaints for deceptive practices and title/tag issues. Learn more: Michigan Attorney General.
• Better Business Bureau (BBB): Check complaint patterns and how the business responds: BBB search for Krenek RV Coloma MI.

If you believe you were misled or sold coverage you didn’t request, create a written record immediately, notify the dealership’s general manager, and escalate to the OEM and regulators if unresolved. Keep copies of all documents, texts, and emails.

(Serious Concern)

Sorting by “Lowest Rating” on Krenek RV’s Coloma Google profile reveals recurring allegations of:

• Unexpected fees or add-ons at signing and pressure to buy warranties.
• Delays in receiving titles/registration and difficulty obtaining updates.
• Units delivered with defects: leaks, electrical issues, faulty appliances.
• Long service queues, parts backorders, and inconsistent communication.
• Discrepancies between sales promises and actual delivery condition.

Verify current experiences directly here: Krenek RV — Google Business Profile (Coloma, MI) and sort by “Lowest Rating.” If you’ve bought here, add your experience to the discussion so other shoppers have real-world guidance.

(Moderate Concern)

Public complaints at Krenek RV (Coloma) and across the industry frequently involve extended service contracts and protection packages. Coverage may be narrower than expected, require deductibles per visit, or exclude common failures. Many products are financeable—meaning you pay interest on them as well.

• Ask for contract terms and exclusions in writing before purchase; compare with third-party policies.
• Consider building a cash reserve for repairs; many owners find it more flexible than a contract with strict rules.
• If you do buy coverage, verify the cancelation terms and pro-rata refund schedule, and keep copies of all documents.

(Moderate Concern)

There are instances in public reviews where the dealership responded and worked toward resolution, particularly on straightforward repairs or parts installs. That said, the severity of negative patterns—especially around delivery quality and service timelines—suggests that outcomes may be inconsistent. Expect to advocate persistently for your case and to document every promise.

• Contact the general manager in writing if delays exceed reasonable timelines.
• Escalate to the manufacturer’s customer care and request priority parts allocation if safety is involved.
• If unresolved, consider filing formal complaints with the BBB, Michigan AG, and relevant OEM channels, then note your case number in future communications.