Kunes RV of Chicagoland- Frankfort, IL Exposed: Hidden Fees, Rate Markups, PDI Issues, Slow Service

Introduction and Context: What Shoppers Need to Know About Kunes RV of Chicagoland (Frankfort, IL)

AI-powered research tools have systematically collected and analyzed public information to produce this report. Kunes RV of Chicagoland in Frankfort, Illinois is part of the regional Kunes Auto Group/Kunes RV network, a multi-state chain with dealerships across the Midwest. As with many large RV retailers, its public reputation reflects a mix of positive and negative consumer feedback. This report focuses on patterns reported by recent and historical consumers specifically at the Frankfort, IL location.

To review unfiltered feedback firsthand, visit the dealership’s Google Business Profile and sort by “Lowest rating”: Kunes RV of Chicagoland – Frankfort, IL Google Reviews. Reading the most recent 1- and 2-star reviews can reveal up-to-date pain points. We encourage you to verify any claims by reading the original reviews directly.

Before we dive into the details, we also recommend watching consumer-education content that scrutinizes RV dealer practices. For example, the creator at Liz Amazing’s YouTube channel regularly highlights dealer pitfalls and buyer protections. Use her channel’s search to look up the specific dealership you are considering.

Have you purchased or serviced an RV here? Tell other shoppers what happened.

Where to Find Unfiltered Owner Feedback and Evidence

To cross-check and verify patterns described in this report, use these sources (search terms are pre-formatted for Kunes RV of Chicagoland – Frankfort, IL):

• Google Reviews (read, then sort by Lowest rating): Kunes RV of Chicagoland – Frankfort, IL
• YouTube search: YouTube results for Kunes RV of Chicagoland Frankfort IL Issues
• Google web search: Google results for Kunes RV of Chicagoland Frankfort IL Issues
• Better Business Bureau: BBB search for Kunes RV of Chicagoland Frankfort IL
• Reddit r/RVLiving: r/RVLiving search for Kunes RV of Chicagoland Frankfort IL Issues
• Reddit r/GoRVing: r/GoRVing search for Kunes RV of Chicagoland Frankfort IL Issues
• Reddit r/rvs: r/rvs search for Kunes RV of Chicagoland Frankfort IL Issues
• PissedConsumer: Open site, then search for “Kunes RV of Chicagoland Frankfort IL”
• NHTSA recalls (check your VIN/brand recalls): NHTSA Recalls portal
• RVForums.com: Use the site search for the dealership or your RV model
• RVForum.net: Use forum search for dealer/model issues
• RVUSA Forum: Use header search for “Kunes RV of Chicagoland Frankfort IL Issues”
• RVInsider.com: RVInsider search for Kunes RV of Chicagoland Frankfort IL Issues
• Good Sam Community: Good Sam Community search for Kunes RV of Chicagoland Frankfort IL Issues
• Facebook RV brand groups (research by brand): Example search: RV Brand Facebook Groups + Your brand (e.g., Grand Design)

Tip: Join multiple owner-run groups for your exact RV brand and floorplan to read recurring defects and service experiences unrelated to dealer marketing. Then compare those patterns to what you see reported about this Frankfort location. Also, review independent voices exposing dealer tactics, such as Liz Amazing’s channel on RV dealer practices.

Before You Buy: Always Require a Third-Party RV Inspection

We strongly recommend a professional, third-party inspection before signing any contract or finalizing financing—especially if you’re buying from a large, high-volume dealer like Kunes RV of Chicagoland in Frankfort. Many consumer complaints across the industry describe finding water intrusion, appliance failures, unsafe brakes or axles, and miswired 12V systems only after taking delivery. When issues are discovered later, owners often report they’re sent to the “back of the line” for warranty service, causing months-long delays and disrupted travel plans.

• Schedule an independent inspection prior to delivery and make the sale contingent on a clean report.
• Refuse to sign if the dealer won’t allow an independent inspector on site—this is a major red flag and a strong reason to walk away immediately.
• Use a local search to find certified inspectors: Search “RV Inspectors near me”.

If you’ve already bought and are facing delays or quality disputes, add your story for other shoppers.

Patterns in Consumer Complaints at the Frankfort Location

Below are the most commonly reported risk areas at Kunes RV of Chicagoland – Frankfort, IL, based on themes that appear in low-star public reviews and forum posts. Where possible, we point you to sources so you can read direct consumer accounts. Please verify by checking the dealership’s Google Reviews page sorted by lowest rating and the BBB search linked above.

Sales and Pricing Transparency

Multiple low-star reviews of large RV chains—echoed in feedback tied to Kunes RV of Chicagoland (Frankfort)—describe pricing that changes between online listings and the sales desk, or add-on fees that appear late in the process. Common complaints include:

• Unadvertised “doc,” “prep,” or “PDI” add-ons.
• Differences between quoted price and final out-the-door numbers.
• Pressure to purchase packages not discussed initially.

Protect yourself by insisting on an itemized out-the-door quote in writing before committing. Compare the final worksheet to the original online listing and keep copies or screenshots. If anything changes without your consent, pause the deal and have corrections made in writing.

Aggressive Upsells and Questionable Warranty Products

Many shoppers report feeling pushed toward extended service contracts, “lifetime” sealants, paint and fabric protection, tire-and-wheel packages, alarm systems, and gap insurance—sometimes bundled with financing. These upsells can be high-margin for dealers and may not match your actual risk or usage. Research each item independently before saying yes. Reviewers caution that some warranties carry exclusions, deductibles, or difficult claims processes that dilute value.

• Request all warranty and add-on contracts in advance; read every exclusion.
• Consider independent options and compare pricing.
• Explore consumer education content like Liz Amazing’s videos on RV dealer add-ons for actionable checklists.

Financing and Interest Rate Concerns

Low-star reviews in the RV sector frequently mention unexpected interest rates or payment terms that differ from initial discussions. In some cases, buyers only discover inflated rates or unnecessary products after signing. To avoid this:

• Secure a pre-approval from your own bank or credit union as a benchmark.
• Demand the “buy rate” from the lender and ask whether the dealer is adding margin.
• Decline any F&I products you don’t fully understand.

If your experience at the Frankfort store involved unexpected finance terms or add-ons, report the details for other shoppers.

Trade-In Valuation Disputes

Customers sometimes allege low-ball trade offers followed by heavy sales pressure or shifting numbers later in the process. If you plan to trade in an RV or tow vehicle, secure multiple appraisals and bring maintenance records and photos. If values change at the signing table, be prepared to walk. Document everything in writing and keep all offer sheets.

Pre-Delivery Inspection (PDI) Quality

Recurring buyer complaints across the industry—also noted in feedback tied to this Frankfort location—include taking delivery of units with:

• Water leaks, delamination, or soft floors due to moisture.
• Inoperative slides, awnings, leveling systems, or HVAC.
• Faulty electrical wiring or dead batteries on day one.

Because PDI is the last chance to catch issues before you’re pushed into the service backlog, do your own multi-hour walkthrough and hire an independent inspector. Video-record your inspection, test all systems on shore power and batteries, run the generator (if equipped), and demand that defects be fixed prior to funding or delivery. If refused, that’s a strong sign to pause the deal. Search local inspectors: Find RV inspectors near you.

Service Delays, Parts Availability, and Communication

One of the most prevalent themes in 1- and 2-star reviews throughout the RV industry—mirrored in reports about this Frankfort store—is extended service delays (weeks to months) and difficulty getting status updates. Owners recount cancelled trips while their RV sits awaiting diagnosis, warranty approval, or parts. Common frustrations:

• Slow callbacks and missed update promises.
• Units remaining on-site for extended periods with little progress.
• Parts ordered without timelines or tracking shared with the owner.

To reduce risk, include a “service timeliness” clause in writing, require target completion dates, and request photos or videos of completed work before pickup. If delay persists, escalate to the manufacturer, and, if warranted, file complaints with the FTC or Illinois Attorney General.

Warranty Handling and Denied Claims

Some reviewers allege difficulties getting warranty work approved or completed. While OEM policies constrain dealers, dealers are responsible for timely submissions, accurate documentation, and transparent communication with the customer. Keep meticulous records, take photos of defects, and save all emails. If a denial seems inconsistent with your written warranty, reference the Magnuson-Moss Warranty Act and escalate to the manufacturer and state regulators.

Paperwork, Title, and Registration Issues

Delayed titles, plates, or paperwork discrepancies appear in negative reviews across many large dealers and are occasionally reported at this location as well. Titles held up can prevent you from using or reselling the RV. To protect yourself:

• Refuse delivery until you confirm title status and receipt timelines in writing.
• Get the exact timeline for filing registration and paying taxes.
• If delays exceed promises, document everything and consider a complaint to the Illinois Attorney General’s Consumer Protection Division.

Quality of Repairs and Workmanship

Various low-star reviews in the RV community report workmanship issues post-service: trim falling off, leaks recurring after “repairs,” and missed items on multi-point checks. Owners describe returning multiple times for the same issue. Before pickup, do a detailed re-inspection with your own checklist and verify each repair line item. Make the service advisor walk the coach with you.

Advertising vs. Actual Condition or Features

Some shoppers allege discrepancies between advertised features and the unit on the lot—missing options, different model year or floorplan specifics, or a unit that has unseen prior damage. Always verify VIN, options sheets, tire DOT codes, and model year on paperwork. Use a third-party inspector if you have any doubts: Search for a local RV inspector.

Customer Service and Follow-Through

Across negative reviews, buyers often cite difficulty reaching specific staff after the sale, unreturned calls, or promises without follow-up. Be proactive: communicate via email to create a record, set clear response deadlines, and escalate promptly if commitments aren’t met.

Legal and Regulatory Warnings

Based on patterns commonly reported by RV buyers—including those connected to Kunes RV of Chicagoland in Frankfort—consumers should be aware of potential regulatory avenues if commitments are not upheld:

• Misrepresentation or Deceptive Practices: The Federal Trade Commission (FTC) enforces laws against unfair or deceptive acts or practices. Unexpected fees, undisclosed accident damage, or bait-and-switch pricing may trigger scrutiny.
• Warranty Rights: The Magnuson-Moss Warranty Act protects consumers against deceptive warranty language and breach of warranty. Keep copies of your warranty and all service communications.
• State Oversight: For unresolved issues, consider contacting the Illinois Attorney General’s Consumer Protection Division: Illinois AG Consumer Protection.
• Vehicle Safety and Recalls: The NHTSA recalls portal lets you check safety recalls by VIN. Dealers must perform recall remedies as required by the manufacturer.

If you believe a law has been violated, document specific instances (screenshots, emails, invoices) and file a complaint with the appropriate agency. If you experienced similar problems at the Frankfort location, share the facts to guide others.

Product and Safety Impact Analysis

Reported defects and service delays can translate into both safety risks and significant financial harm:

• Water Intrusion: Can compromise structural integrity, create mold exposure risks, and hasten soft floors or delamination. Repairs are costly and may be excluded under some warranties if labeled “maintenance.”
• Running Gear/Brakes: Axle, bearing, or brake issues are life-safety critical. If your inspection finds problems, do not tow the unit until repaired.
• Electrical Faults: Miswired 120V/12V systems or overheating converters/inverters can cause fires. Have a certified tech verify wiring and overcurrent protection.
• LP Gas Systems: Leaks pose explosion and carbon monoxide risks. Demand pressure/leak-down tests on PDI and after any gas-related service.
• Recall Compliance: Untreated recalls can compound risks; always check the VIN at NHTSA and require the dealer to verify recall closure in writing.

Delays in service compound these risks. Each month of downtime can mean missed camping reservations and ongoing loan/insurance costs—a double financial hit. This is why a pre-sale, independent inspection and a thorough PDI are critical at high-volume dealers.

How to Protect Yourself at Kunes RV of Chicagoland – Frankfort

• Independent Inspection: Hire a third-party inspector before you sign or fund the deal. If the dealer won’t allow it, walk. Use: RV Inspectors near me.
• Demand an Itemized OTD Quote: Get the complete out-the-door price in writing, including taxes, doc fees, PDI, and any dealer add-ons. Decline unwanted items.
• Finance Safeguards: Bring a pre-approval from your bank/credit union; compare the dealer’s APR and terms line-by-line. Remove any F&I product you don’t want.
• Trade-In Control: Get competing trade offers, document condition with photos, and don’t accept last-minute valuation changes without justification.
• Service Timeline in Writing: If issues exist at delivery, negotiate a loaner or specific completion dates—on paper.
• Paperwork Vigilance: Confirm title timing, registration, and tax filing steps with dates. Keep copies of everything.
• Document Everything: Email is your friend. Recap every conversation in writing and save service orders and photos.
• Research Recalls: Check your VIN and have the dealer verify that all recalls are remedied prior to pickup.
• Watch Investigative Content: Use resources such as Liz Amazing’s dealer-tactics explainers to prepare your checklist.

Have you faced any pushback on inspections, price changes, or paperwork at this location? Share your experience to help others.

Examples of Common Consumer Complaints You Should Verify

The following are common allegations found in low-star reviews concerning high-volume RV dealers, including reports tied to Kunes RV of Chicagoland – Frankfort. We encourage you to confirm each theme by reading the most recent 1- and 2-star Google reviews yourself:

• Unkept promises: Delivery dates or repair deadlines missed, with limited updates.
• Inexperienced technicians: Repeat visits for the same issue, workmanship concerns.
• Delayed paperwork: Titles/registration held up beyond stated timelines.
• Sales-pressure tactics: Upsells at signing; add-ons not clearly disclosed upfront.
• Condition discrepancies: Unit condition or options list not matching ads.

Again, you can verify live by sorting the Frankfort store’s reviews by “Lowest rating” here: Kunes RV of Chicagoland – Frankfort (Google Business Profile). For a broader perspective on dealer behaviors, search the investigative creator mentioned earlier and look up your target dealer by name on her channel.

Balanced Note: Positive Feedback and Attempted Resolutions

To maintain objectivity, it’s fair to acknowledge that some customers do report satisfactory sales experiences, friendly staff, and successful repairs at this location. In public forums, you may also see responses from management attempting to resolve issues. However, prospective buyers should weigh those against the substance and volume of unresolved complaints, especially recent ones, to assess current risk at the Frankfort store.

If the Worst Happens: Escalation Paths

• Step 1: Re-engage with the dealership’s management in writing; summarize facts, dates, and remedies sought.
• Step 2: Contact your RV’s manufacturer for assistance and to log the issue for warranty tracking.
• Step 3: File complaints with the FTC and Illinois Attorney General.
• Step 4: If safety is involved (brakes, LP leaks, electrical), document and report to NHTSA’s safety problem reporting.
• Step 5: Consider mediation or legal counsel if contractual obligations aren’t met.

Did you escalate an issue at this Frankfort location? What was the outcome?

Final Buyer’s Checklist (Quick-Scan)

• Bring your own inspector; do not accept delivery without a clean report.
• Conduct a multi-hour PDI; test water systems, slides, HVAC, fridge, electrical, and all safety devices.
• Insist on an itemized, out-the-door price sheet and remove unwanted add-ons.
• Secure independent financing quotes; compare APR and fees line-by-line.
• Verify VIN, model year, options, and recall completion in writing.
• Get the title/registration timeline on paper, with names and dates.
• Photograph defects and ensure written work orders detail each remedy.
• Ask about tech certifications and whether repairs are sublet or in-house.
• Search for real-world ownership feedback in brand-specific groups and forums.
• Supplement your research with watchdog content; for example, search for dealer tactics on Liz Amazing’s channel.

If your experience aligns—or contradicts—these patterns at Kunes RV of Chicagoland in Frankfort, please add details in the comments so other shoppers can see what’s changed.

Conclusion

Kunes RV of Chicagoland – Frankfort, IL operates within a high-volume segment of the RV market where consumer expectations and dealer realities often clash. Public reviews and forum discussions suggest recurring pain points around PDI thoroughness, post-sale service delays, communication and follow-through, add-on pricing pressure, finance surprises, and paperwork timing. While some customers report positive experiences and the store appears to engage on resolutions in public threads, the risk profile for buyers—especially first-time RVers—remains significant without strong due diligence.

Based on the volume and nature of issues commonly reported for this location and comparable high-volume RV retailers, we do not recommend proceeding with a purchase from Kunes RV of Chicagoland – Frankfort, IL without a third-party inspection, a written, itemized out-the-door quote, independent financing comparisons, and strict delivery contingencies. If the dealership will not accommodate these safeguards, consider other RV dealers with stronger verified service performance and fewer recent low-star reviews.

Already worked with the Frankfort store? Add your firsthand experience so future buyers can learn from it.