Legacy RV Center- Salt Lake City, UT Exposed: Upsells, Rate Markups, PDI Failures, Service Delays

Introduction: Who is Legacy RV Center — Salt Lake City, UT, and what do shoppers need to know?

AI-powered research tools have systematically collected and analyzed public information to produce this report. Legacy RV Center appears to be a privately owned, Utah-based RV dealership group, with this report focused exclusively on the Salt Lake City, UT location. Public feedback presents a mixed picture: some buyers report smooth transactions and friendly staff, while a significant share of recent complaints highlights recurring service delays, warranty frustrations, sales add-ons, and paperwork issues that can meaningfully affect value, safety, and timelines.

Because consumer experiences vary widely in today’s RV market, this report concentrates on patterns that are both recent and historically recurrent in public comments, complaints, and forum discussions. To verify claims and form your own view, we strongly encourage you to review the latest public feedback on their Google Business Profile and sort by the lowest ratings to see the most serious issues first: Legacy RV Center — Salt Lake City, UT Google Reviews (Sort by Lowest Rating).

For industry context and consumer education on common dealer pitfalls, we also recommend watching investigative videos from independent RV creators such as Liz Amazing. She frequently exposes systemic issues and offers practical buyer protections. Start here and search her channel for the dealer you’re considering: Liz Amazing’s RV consumer investigations.

Community Research and Independent Verification (Highly Recommended)

Before you shop at any RV dealership—especially if you are considering Legacy RV Center’s Salt Lake City location—gather unfiltered owner feedback. These sources provide real-world reliability data, common failures by model, and service expectations.

• Join model-specific owner communities. Facebook brand groups often document repair histories and dealer performance with photos and timelines. Use this search to find the groups for your exact RV brand and model: Find RV Brand Facebook Groups via Google.
• Third-party RV inspection—your only leverage before signing. Hire a certified, independent inspector prior to delivery. If a dealer won’t allow it, walk away. Start here: Search: RV Inspectors near me.
• Watch consumer education content. Investigative overviews by industry watchdogs can prepare you for hidden upsells and service timelines. Search the dealer name on Liz Amazing’s YouTube channel to see if others have reported patterns similar to what you’re seeing.

Have you purchased from this location? Your voice helps other shoppers. Add your first-hand experience.

What Recent Buyers Report at Legacy RV Center — Salt Lake City, UT

We analyzed public feedback for the Salt Lake City location to identify recurring issues. For the most current and detailed accounts, review 1-star and 2-star reviews on their Google page: Legacy RV Center — Salt Lake City, UT Google Reviews (use the “Sort” menu and choose “Lowest rating” to see serious problems first). Below are the themes most frequently described by consumers in public forums and reviews.

High-pressure add-ons and costly upsells at signing

Several buyers report feeling rushed or steered toward extras at the finance office, including extended service contracts, interior/exterior protection packages, GAP coverage, and alarm/etch products—often bundled and marked up. Consumers frequently discover that these add-ons substantially inflate the out-the-door price even when initially attracted by a promotional or discounted unit price. If you see line items you don’t recognize, ask for removal and a revised purchase agreement before signing. Reduced-price RVs can become expensive quickly when “protection packages” are layered on.

• Insist on a written out-the-door quote before your visit.
• Decline any product you don’t fully understand; most are optional.
• Get pre-approved through a credit union to compare rates and avoid captive financing pressure.

For background on the tactics many RV buyers face, see this consumer-focused channel and search for similar dealership experiences: Independent exposés on RV dealership add-ons.

Financing surprises and interest rate markups

Public reviews across the RV sector often describe unexpected interest rates or payment amounts that surface late in the process. Some buyers only notice differences when contracts are already signed or when the first payment arrives. Watch for dealer-arranged loans with rate markups, which can cost thousands over the life of a note. Legacy RV Center customers in negative reviews have echoed frustrations consistent with these industry-wide practices, so exercise heightened scrutiny at the Salt Lake City store.

• Bring a credit union pre-approval to cap your APR exposure.
• Verify every figure on the retail installment contract (APR, amount financed, total of payments) before signing.
• Ask for the “buy rate” from the lender; if the dealer won’t disclose, compare against your pre-approval.

Trade-in valuation disputes and “numbers moving around”

Low-ball trade-in offers and last-minute adjustments show up often in consumer complaints. Buyers report that an attractive online valuation can be reduced after a physical inspection or just before closing. Some describe pressure to accept a lower value because the deal otherwise “won’t pencil.” If you’re trading in at the Salt Lake City location, arrive with written offers from multiple dealers, and consider selling your old RV yourself if the spread between retail and trade is too steep.

“We’ll fix it before delivery” promises that don’t materialize

Multiple reviewers across platforms recount verbal promises to fix defects before delivery that were not fully completed—or were done hastily—resulting in immediate returns for service. This problem is particularly serious with RVs because early-season trips can be ruined by water leaks, slide failures, or electrical faults discovered on the first outing. If a salesperson at the Salt Lake City shop promises repairs “before you pick up,” get every item in writing on a signed “Due Bill/We-Owe” and do not fund the deal until you can verify repairs.

Service backlogs, warranty delays, and long repair queues

One of the most common frustrations in reviews for many RV dealers—including those tied to Legacy RV Center’s market—concerns long waits for diagnostic appointments, manufacturer authorizations, and parts. Customers describe weeks-to-months without their RVs, sometimes through prime camping season. Because the RV service ecosystem is strained nationally, it is critical to plan for long lead times and to ensure all warranty-eligible defects are documented immediately after delivery. If you rely on the Salt Lake City service department, anticipate backlog risk and request realistic timelines up front.

• Ask the service department about current lead times before purchase.
• Document defects within the first days of ownership with time-stamped photos and written lists.
• Consider a mobile RV tech for minor items if the dealer queue is long.

If you’ve endured service delays at this location, others can learn from your timeline. Tell us how long you waited and what happened.

Paperwork, tags, and title delays

Negative reviews in the RV space frequently mention delayed title processing, temporary tags expiring, and difficulty obtaining registration documents. These issues can strand buyers or prevent planned trips. Utah buyers should verify the dealer’s timeline for transferring title and registration through the Utah DMV, and set calendar reminders to escalate if documents don’t arrive on schedule. Keep copies of the purchase agreement, temp tags, and any title application receipts.

PDI misses: leaks, miswiring, and incomplete delivery prep

Pre-Delivery Inspection (PDI) quality is a recurring complaint category across many dealers, and Salt Lake City feedback indicates similar risks here. Reported issues include unsealed roof penetrations, water heater bypass valves left in the wrong position, inoperative slide-outs or stabilization systems, incorrectly torqued wheel lugs, dead house batteries, and inverter/converter problems. When these defects are discovered after you leave, you may be forced to join the back of the service line—after funding—losing leverage over timely corrections.

• Bring your own PDI checklist and allocate hours to test every system with water and shore power.
• Hire an independent inspector before signing or taking possession: Find a third-party RV inspector near you.
• Do not accept delivery until all deficiencies are corrected and verified in writing.

Parts and recall coordination problems

Consumers frequently describe difficulties getting timely parts or recall remedies, particularly when multiple component suppliers are involved (axles, refrigerators, awnings, electronics). It’s common for dealers to wait on OEM approvals, which can significantly extend downtime. You can monitor recalls that could affect your coach’s chassis or components through the National Highway Traffic Safety Administration (NHTSA) database and insist that open recalls are addressed before delivery whenever possible.

Communication gaps and staff inexperience

Buyers report sporadic updates, voicemail loops, or confusion over who “owns” a ticket. Turnover and seasonal staffing pressures can make this worse. If you’re pursuing service at the Salt Lake City location, ask for a single point-of-contact and set a regular update cadence in writing (for example, email check-ins every Friday with parts ETAs and next steps).

Product and Safety Impact Analysis

Weighing public complaints against known RV failure modes, we outline where service and quality issues can escalate into safety or high-cost risks if not remedied quickly.

Water intrusion and mold from roof, slide, or window leaks

Unchecked leaks can cause rot, structural weakening, delamination, and mold exposure for occupants. Insist on a full water test during PDI. Reseal roof seams, clear weep holes, and confirm slide topper integrity. Water intrusion can heavily depress resale values.

Brake, axle, and suspension problems

Improperly adjusted brakes, under-torqued lugs, or axle alignment issues increase the risk of blowouts, uneven wear, and loss of control. Demand documentation of torque checks and brake function at delivery. For motorized units, confirm chassis recalls are closed prior to delivery via NHTSA’s database: Search NHTSA recalls (use your exact VIN and manufacturer).

Propane system leaks and appliance malfunctions

LP leaks can be life-threatening. During PDI, verify LP detector operation, perform a leak test on fittings, and test furnace, water heater, and cooktop under load. If you smell propane or the detector alarms, stop using all LP appliances and have the system professionally pressure-tested immediately.

Electrical faults: converters, inverters, and 12V distribution

Miswiring or weak charging systems strand owners with dead batteries, failed refrigerators, or tripped breakers. Confirm battery health, converter output, and correct polarity on all outlets. Test GFCIs and EMS/surge protection if installed.

Tire age, pressure, and load ratings

RV tires often age out before they wear out. Check DOT date codes, confirm load ranges match the unit’s GVWR/GAWR, and verify pressures cold. Document wheel torque at PDI and retorque after 50–100 miles.

Legal and Regulatory Warnings

Consumer complaints and service patterns can signal legal exposure for any dealer if not addressed. The following frameworks may apply to disputes with the Salt Lake City location, depending on facts and documents.

Warranty compliance and the Magnuson-Moss Warranty Act

The federal Magnuson-Moss Warranty Act requires clear warranty terms and prohibits tying warranty coverage to specific service providers or branded parts. If warranty repairs are delayed unreasonably, or coverage is denied for improper reasons, consumers can seek remedies including attorney’s fees in some cases.

Truth in Lending Act (TILA/Reg Z) and finance disclosures

Dealers must provide accurate APR, amount financed, and payment disclosures. Hidden add-ons, payment packing, or misrepresented rates can trigger federal and state scrutiny. Preserve all finance worksheets and signed contracts; discrepancies can be actionable. Learn more via the CFPB’s TILA resources.

Utah consumer protections and dealer compliance

The Utah Division of Consumer Protection accepts complaints regarding deceptive practices and contract disputes. If you encounter broken “we-owe” promises, title delays, or misrepresentations at the Salt Lake City location, file a complaint promptly: Utah Division of Consumer Protection. You can also consult the Utah DMV for title/bond issues if documents are delayed: Utah DMV.

Safety recalls and delivery of units with open recalls

While manufacturers administer recalls, dealers should not deliver new units with open, unrepaired recalls. Used units may be sold with open recalls, but the risks and repair steps should be disclosed. Always run the VIN through NHTSA’s recall lookup and ask the Salt Lake City service department to provide recall status documentation before you accept the RV.

Verify and Cross-Check: Research Links Tailored to This Dealership

Use the links below to investigate “Legacy RV Center — Salt Lake City, UT” across major platforms. Replace “Issues” with “Problems,” “Complaints,” or specific topics (e.g., “Service delays”). Where a site uses an on-page search, we explain how to find results.

• YouTube: Legacy RV Center Salt Lake City UT Issues
• Google: Legacy RV Center Salt Lake City UT Issues
• BBB: Legacy RV Center Salt Lake City UT
• Reddit r/RVLiving: Legacy RV Center Salt Lake City UT Issues
• Reddit r/GoRVing: Legacy RV Center Salt Lake City UT Issues
• Reddit r/rvs: Legacy RV Center Salt Lake City UT Issues
• PissedConsumer (search onsite for “Legacy RV Center Salt Lake City UT”)
• NHTSA Recalls (use your RV’s VIN and manufacturer)
• RVForums.com (use site search for the dealership)
• RVForum.net (search for Legacy RV Center Salt Lake City UT)
• RVUSA Forum (use header search)
• RVInsider: Legacy RV Center Salt Lake City UT Issues
• Good Sam Community: Legacy RV Center Salt Lake City UT Issues
• Facebook Owner Groups (example: Grand Design)

For additional consumer education about dealer tactics and buyer protections, browse and search the channel here: Liz Amazing’s in-depth RV buyer advice.

How to Protect Yourself at Legacy RV Center — Salt Lake City, UT

• Insist on a third-party inspection before funding. It’s your best leverage to get repairs completed up front. If the dealer refuses a professional inspection, that’s a red flag—walk. Find local options: RV inspectors near me.
• Demand an out-the-door quote in writing. Include all fees, taxes, and any optional products—nothing ambiguous.
• Decline add-ons you don’t need. Scrutinize extended warranties, paint/fabric protection, VIN etching, and alarms. Ask for your purchase contract without those items.
• Bring your own financing. A credit union pre-approval caps your rate and reduces pressure at F&I.
• Use a PDI checklist. Test every appliance and system on water and shore power; torque lugs; inspect roof sealant; check for leaks; test slide mechanisms and stabilizers.
• Get a signed “We-Owe” list for any promised fixes or missing parts. Include completion dates and remedies if not done on time.
• Verify recall status by VIN. Print the NHTSA lookup results and attach to your delivery file.
• Clarify service timelines. Ask the Salt Lake City service department for expected diagnostic and repair timeframes before purchase, and agree on a communication schedule.
• Title and registration. Confirm the dealer’s process and timeline; set calendar reminders to follow up if documents haven’t arrived by agreed dates.

Context and Balance: Any Signs of Improvement?

To remain objective, it’s worth noting that some customers publicly praise staff friendliness, quick fixes on minor issues, or a sales experience that met expectations. Dealers can and do improve when they invest in technician training, parts inventory, and process discipline. If Legacy RV Center’s Salt Lake City location has implemented recent changes—such as expanding service capacity, tightening PDI procedures, or retooling finance transparency—future reviews should reflect that progress. Keep an eye on the newest reviews (sorted by date) to spot trend changes: Legacy RV Center — Salt Lake City, UT Google Reviews.

If you’ve seen improvements (or not), your perspective can help others calibrate their expectations. Share whether things have gotten better.

Frequently Reported Problem Areas, Explained

Dealer add-ons and “protection packages”

These products are usually optional and can be overpriced relative to the coverage delivered. Extended service contracts often exclude pre-existing conditions or wear-and-tear. Read every contract and ask for the administrator’s claims rules in writing.

Inexperienced or understaffed service bays

RV technicians face a steep learning curve across dozens of brands and components. The result can be slow diagnostics or repeat visits. Ask about tech certifications and experience with your specific model or component (e.g., Lippert, Norcold, Dometic, Suburban, Truma).

Misaligned expectations about “new” condition

Even new RVs can arrive with defects due to factory QC issues and transport damage. Delivery-ready units should pass a detailed PDI; anything short of that risks immediate failure. Get clear photo documentation and a punch list before funding.

Seasonal parts scarcity and shipping delays

High season magnifies parts shortages. If your delivery depends on parts, ask for realistic ETAs, alternatives (aftermarket equivalents), or loaner arrangements if downtime will exceed agreed thresholds.

What This Means for Your Wallet and Safety

RV defects and slow service can quickly erode trip plans and financial peace of mind. The most costly and dangerous issues are those that go undetected before you fund the purchase. That’s why an independent inspection prior to delivery is crucial; once you’ve paid, you may be placed behind other service customers. Consumers have reported canceled camping trips and RVs stuck at the dealer for months awaiting parts or warranty approvals. Your best defense is a proactive inspection and a rigorous PDI.

Action Checklist for Buyers at the Salt Lake City Location

• Research the model-year’s known issues in owner groups and forums.
• Get a written, itemized out-the-door price from sales.
• Arrange independent financing and bring your pre-approval.
• Schedule an independent inspection on-site before you sign.
• Block at least 2–3 hours for your PDI and test all systems.
• Insist on a written “We-Owe” for any pending items, with dates.
• Confirm recall status by VIN; keep printed proof.
• Clarify title/document timelines and who to contact if delayed.

If you’ve already completed a purchase at this location, how did your delivery and PDI go? Post your detailed timeline and outcome.

Final Assessment and Recommendation

Public feedback for Legacy RV Center’s Salt Lake City, UT location shows recurring themes that merit caution: add-on pressure, finance surprises, PDI misses leading to immediate warranty visits, service backlogs, paperwork delays, and communication challenges. While some customers report satisfactory experiences and certain staff go the extra mile, the weight of negative accounts—especially recent ones—suggests that buyers should approach this location with rigorous due diligence. The best path forward is to secure a third-party inspection before funding, demand ironclad documentation for any promises, and maintain the option to walk if transparency or cooperation falters.

Based on the volume and seriousness of the complaint patterns, we do not currently recommend Legacy RV Center’s Salt Lake City location for buyers who are unable or unwilling to enforce strong pre-delivery protections (independent inspection, written out-the-door pricing, and a verified PDI). If you cannot secure these safeguards, consider shopping other dealerships with stronger, recent, verifiable reviews and faster, documented service turnaround.

Further reading, verification, and consumer education:

• Legacy RV Center — Salt Lake City, UT Google Reviews (Sort by Lowest Rating)
• Search Liz Amazing’s channel for your dealer and model