Little Dealer Little Prices of Phoenix – Phoenix, AZ Exposed: Upsells, title delays, service backlogs

(Serious Concern)

Multiple patterns in public complaints point to post-sale service delays, lingering defects, and costly warranty disputes. Your strongest leverage is before you take delivery. Hire an independent NRVIA-certified or similarly qualified inspector to perform a full pre-delivery inspection (PDI) and document issues. If the dealership will not allow a third-party inspection before signing, that is a major red flag—walk away. Once you’ve paid, many RV owners report weeks or months of waiting for service, cancelled trips, and a lack of priority. Don’t risk taking possession of a defective unit; require a written “We Owe”/Due Bill with specific repair commitments and acceptance criteria.

• Find an inspector: Search for RV Inspectors near me.
• Have the inspector test: Roof and seals, slide mechanisms, leveling systems, plumbing, electrical/shore power, generator/inverter, HVAC, propane leak checks, appliances, tires/brakes/axles, frame and undercarriage, hitch/tow set-up.
• Demand written remedies: If issues are found, negotiate fixes and walk if commitments are vague.

(Serious Concern)

Consumers repeatedly allege aggressive sales tactics and upsells at this location, including pressure to buy paint protection, fabric protection, tire-and-wheel packages, nitrogen fills, interior sealants, and extended service contracts. Several low-star reviews describe discovering add-on line items in the finance office that they did not initially want or authorize. Upsells can add thousands of dollars to the out-the-door price with limited real-world value. Be prepared to decline add-ons you don’t need and request an itemized buyer’s order early in the process to compare against your final finance paperwork.

• Action: Request a clean purchase agreement with no extras; say “no” to anything not plainly justified and priced.
• Tip: If the dealer says an add-on “must be purchased,” ask for it in writing; that is a red flag for deceptive practices.

Want to keep the dealership honest? Share which add-ons you were offered.

(Moderate Concern)

Some reviews claim finance rates at signing were higher than initially quoted, or that buyers were steered to dealer-arranged loans despite having pre-approvals elsewhere. Large chains often generate profit from finance reserve and back-end products. Compare the dealer’s rate to your bank or credit union offer and insist that the finance manager beat or match your pre-approved rate without bundling unwanted products.

• Action: Bring your own pre-approval. If the final rate or terms differ, be willing to walk.
• Documentation: Keep emails or screenshots of earlier quotes to contest last-minute changes.

(Moderate Concern)

Low-star reviews and forum discussions frequently cite trade-in values that change at the last minute or are far below market expectations. These sudden adjustments can shift the deal in the dealer’s favor after you’ve invested hours in the process. Get offers from multiple sources—other dealers, online RV consignment/buyers, and private sale estimates—to avoid relying on a single appraisal. Keep copies of NADA/J.D. Power values and document your RV’s condition thoroughly with photos.

(Serious Concern)

Several negative reviews for the Phoenix location allege long delays in receiving plates, registration, and titles, which can make your RV illegal to use or travel with and can impede insurance claims. Arizona buyers should be aware of ADOT/MVD requirements for title and registration timelines. Persistent delays can be escalated to state regulators if the dealer fails to act.

• Action: Set clear expectations on paper: date when paperwork will be processed and proof of submission.
• Escalation: If timelines lapse, document your attempts to resolve and consider filing complaints with the Arizona Attorney General and the BBB.

(Serious Concern)

A recurring theme in low-star reviews is extended wait times for repairs and parts, as well as repeated visits to address the same issue. Some consumers claim that warranty repairs are delayed, deprioritized, or inadequately documented, causing months of downtime. For travelers and full-timers, this can be disastrous—canceled trips, lost reservations, additional lodging costs, and a non-usable RV sitting on a lot.

• Action: Before purchase, ask for the current average wait time for service appointments and parts lead times in writing.
• Tip: If a defect is identified at delivery, do not take possession until remedied or until a binding due bill with firm dates is issued.
• Inspection leverage: A third-party inspection can document defects and help you insist on repairs before funds are released. Use: RV Inspectors near me.

(Serious Concern)

Multiple customers report receiving units with issues that should have been caught during a thorough PDI: leaks, inoperable appliances, slide misalignments, leveling malfunctions, electrical faults, or cosmetic damage. A poor PDI can turn your first camping trips into repair appointments. Do not accept “that’s normal” explanations for clear defects. Require a full demonstration of every system. Record video during the walkthrough.

• Action checklist: Water test for leaks; confirm slide and leveling operation; test AC/heat on all modes; verify GFCI and outlets; propane leak test; operate fridge, cooktop, oven, water heater; check tire dates; confirm awning, cameras, and hitch equipment function.

(Moderate Concern)

Complaints indicate confusion about what is covered under manufacturer warranties versus third-party service contracts sold by the dealer. Some buyers report being told a plan would cover “everything,” only to find exclusions or deductibles. Carefully read your warranty and any “vehicle service contract” terms before signing. Confirm whether the plan can be used at independent shops or only at the selling dealer, and what labor rates are reimbursed.

• Tip: If a salesperson makes a promise about coverage, ask for it in writing on the contract. Verbal assurances are not enforceable.
• Refunds: Many third-party service contracts are cancelable; ask about pro-rata refunds and fees in writing.

(Moderate Concern)

Reports mention discrepancies between advertised pricing and the final out-the-door total due to added fees (e.g., “doc” fees, prep fees, freight, protection packages). Advertising a low base price is common, but the true cost can balloon in finance. Get an itemized quote with all fees upfront and compare against competitors before you invest time in the process.

(Moderate Concern)

A number of unsatisfied buyers claim commitments made by sales or management were not delivered post-sale, especially when the promises were not documented. If the dealership promises a repair, accessory, or special accommodation, make sure it appears in writing on a due bill with a completion date and signatures. If issues arise, escalate in writing to the general manager, then to corporate if needed.

(Serious Concern)

Reports of leaking roofs or slide seals, electrical shorts, faulty brakes, or LP gas issues are not just inconveniences—they’re safety hazards. A leak can compromise structural integrity, encourage mold, and damage electrical systems. Brake, axle, or tire issues can lead to catastrophic failures while towing. Electrical faults or miswired components can cause fires. If a dealership delivers a unit with unresolved safety defects, your family’s wellbeing is at stake.

• Immediate post-delivery checks: Brake controller calibration, tire pressures and tire date codes, torque on lug nuts, LP leak test, CO/propane detector functionality, GFCI operation, breaker panel review.
• Recalls: Look up recalls for your exact RV brand/model and component manufacturers (e.g., Norcold, Dometic, Lippert). Use NHTSA as a starting point: NHTSA Recalls Lookup.
• If a recall is ignored or delayed: Document your requests in writing to the dealership and manufacturer, and escalate to NHTSA if needed.

(Serious Concern)

Consumer complaints around misrepresentation, unfair add-ons, and delayed paperwork can have legal implications. Buyers should be aware of their rights under federal and state law:

• FTC Act and Unfair/Deceptive Practices: Dealers may not engage in unfair or deceptive acts or practices. If you were charged for products you did not authorize, or were misled, you can file a complaint with the FTC: ReportFraud.ftc.gov.
• Magnuson-Moss Warranty Act: Protects consumers against deceptive warranty practices and requires clear written terms. Learn more: FTC Warranty Law Guide.
• Arizona Attorney General: If you believe you’ve experienced deceptive or unfair business practices (e.g., repeated delays, false promises, undisclosed fees), file a complaint: Arizona Attorney General Consumer Protection.
• Title/Registration Delays: If the dealer fails to process your title and registration in a timely manner, contact ADOT MVD for guidance and documentation requirements: Arizona ADOT MVD.
• NHTSA: Safety defects and recall non-compliance can be reported to: NHTSA Safety Complaints.

If a dispute escalates, maintain meticulous documentation: purchase agreements, texts/emails, service orders, inspection reports, and photos/videos. Consider certified letters when demanding remedies. You can also explore mediation through the BBB or small-claims court for modest-value disputes tied to misrepresentation or non-performance.

If you pursued legal remedies with this dealer, share what worked and what didn’t to help others.