Mashburn’s RV Center, Inc. – Jonesboro, AR Exposed: Service delays, post-sale defects & title delays

(Serious Concern)

Across many RV dealers, including independent shops like Mashburn’s RV Center, consumers frequently report discovering defects after they drive off the lot—then waiting weeks or months for the service department to address problems. The only practical leverage you have before you sign is to require an independent, third-party inspection. If a dealership refuses to allow a professional inspector to evaluate the RV on-site before you finalize the deal, that’s a major red flag—walk away.

• Book an independent inspector and make the sale contingent on a clean report. Start here: Google: RV Inspectors near me.
• Insist on testing all systems under load (water, propane, AC/heat, slides, leveling, electrical on shore power and generator, seals/leaks).
• Have the inspector document issues with photos and a written report; use it to negotiate repairs or a price adjustment before signing.
• Re-inspect after repairs, if needed. Don’t skip the final walk-through.

Many owners report lost camping trips and nonrefundable reservations because their RV sits in the shop awaiting parts or authorization. Prevent this by identifying problems before purchase. If you’ve encountered inspection refusal or pressure to skip it, tell other shoppers in the comments.

(Serious Concern)

Multiple reviewers allege significant wait times for warranty and out-of-warranty repairs. Extended service backlogs can derail planned trips and may exceed seasonal camping windows. Consumers commonly describe delays in diagnosis, parts ordering, or follow-through scheduling.

• Risks: Missed vacations, storage fees, additional damage from leaks while waiting, and safety hazards if critical systems (brakes, propane, electrical) are compromised.
• What to do: Obtain a written repair timeline, escalation contact, and parts order confirmation. If the RV is not safe to tow or use, document this in writing with the service manager.
• Ask how warranty authorization is handled and whether parts are pre-ordered after diagnosis to reduce downtime.

Have you experienced extended delays? Share your timeline so others can set realistic expectations.

(Serious Concern)

A frequent theme in negative reviews across the RV industry is the discovery of defects immediately after delivery: leaks, miswired components, inoperable appliances, and slide/leveling failures that a thorough PDI should catch. Consumers referencing Mashburn’s RV Center’s Jonesboro location similarly describe early failures that required immediate service visits.

• Insist on a full PDI checklist signed by a service manager.
• Personally test water systems, roof and window seals, slide operation, HVAC performance, and electrical outlets on both shore and generator power.
• Do not rush the walk-through. Video-record demonstrations for proof of function at delivery.

Protect yourself by pairing the PDI with a third-party inspection: Find RV Inspectors near me.

(Moderate Concern)

Some reviewers for this location report challenges with returned calls, status updates, or clear answers on warranty coverage and timelines. While service departments everywhere are busy, a lack of timely communication amplifies frustration and uncertainty about repair outcomes.

• Request a written point of contact (name/email/cell) for both sales and service.
• Ask for weekly status updates by email to create a paper trail.
• Document every call and promise; escalate politely but promptly if promises slip.

(Serious Concern)

Across many dealerships, buyers encounter high-pressure financing and aftermarket products (extended service contracts, tire-and-wheel, interior protection, etching, GAP, and “maintenance” packages). Public complaints indicate that Mashburn’s RV Center customers should be prepared to see add-ons presented as “mandatory” or “strongly recommended.” Note that most add-ons are optional, and rate markups (also called “rate packing”) can significantly increase total cost of ownership.

• Get your own bank or credit union pre-approval to benchmark the APR.
• Ask for an out-the-door price sheet with every line item broken out: cash price, doc fee, prep fee, freight, add-ons, lender rate, and term.
• Decline all add-ons you don’t want; if told “required,” ask for the policy in writing and consider walking.
• Warranty claims are governed by the Magnuson-Moss Warranty Act; read exclusions carefully and save all paperwork.

For in-depth buyer education and negotiation tactics, search the Liz Amazing channel for videos on dealer financing and add-ons. Her step-by-step breakdowns can save thousands.

(Moderate Concern)

Some customers allege that trade-in values were substantially below wholesale guides, or that quoted values changed late in the process. Low-ball offers are common industry-wide, but consumers should anticipate the possibility here and decide whether to sell privately or obtain multiple quotes before negotiating.

• Get an appraisal from at least two other dealers and an instant-buy quote if available.
• Bring maintenance records and a current inspection to justify higher value.
• If the number changes on delivery day, pause and reassess the deal.

(Serious Concern)

Negative reviews often mention delays in receiving titles, plates, or finalized paperwork. Title problems can prevent registration, insurance updates, or resale, and can expose buyers to legal risks if they’re driving or towing an unregistered vehicle.

• Request a firm timeline for title processing and ask what happens if deadlines slip.
• Keep copies of everything signed and request written confirmation when paperwork is sent to the state.
• If delays occur, escalate in writing and consider filing a consumer complaint with the Arkansas Attorney General.

(Moderate Concern)

Some buyers report differences between listed features/price and what was delivered. Any promises about included accessories, prep fees, or “we’ll fix that after the sale” should be written into the contract. Verbal assurances are difficult to enforce.

• Print or screenshot the online listing; attach it to the deal paperwork.
• List every promised item on a We-Owe form with dates and responsible parties.
• Do not sign until the purchase agreement reflects all terms you rely on.

(Moderate Concern)

Consumer narratives at many mid-sized dealerships describe technicians who are either new to certain brands/systems or simply overwhelmed by workload. This can result in repeat visits for the same issue or incomplete fixes. If you’re reliant on dealer service, ask about technician certifications, average turnaround, and what work is sublet.

• Request your old parts back to verify replacements.
• Ask for labor time estimates and a line-item work order before authorizing.
• Consider mobile RV technicians for simple repairs to avoid long queues.

(Serious Concern)

Even “minor” RV issues can carry outsized safety risks. Leaks can lead to structural damage and mold; electrical faults can cause fires; propane system leaks are immediately dangerous; brake, suspension, and tire-related problems threaten highway safety. Delayed service magnifies these risks.

• Check for open recalls with your exact VIN at the National Highway Traffic Safety Administration: NHTSA Recall Lookup. If you want to probe whether public recall chatter mentions the dealership by name, you can also run a broad search: NHTSA recalls search (broad query).
• Ask the dealer for a written, signed confirmation that all recalls and technical service bulletins (TSBs) applicable to your unit’s VIN have been addressed before delivery.
• Document safety defects in writing and photograph/video evidence. If a safety hazard is unresolved, consider filing a report with NHTSA.

For practical buyer checklists that minimize safety surprises, explore consumer advocate coverage like this: Liz Amazing’s RV buyer preparedness guides.

(Moderate Concern)

When consumers report warranty denials, misrepresented features, or prolonged title delays, several laws and regulators may be implicated:

• Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.). Dealers and warranty administrators must honor written warranties and cannot require you to purchase a particular brand of parts/service to keep coverage, absent free provision. Keep meticulous records of claims, denials, and service visits.
• Federal Trade Commission (FTC). Marketing claims, add-on disclosures, and financing practices fall under FTC scrutiny if deceptive or unfair. Learn more or file a complaint: ReportFraud.ftc.gov.
• Arkansas Attorney General Consumer Protection Division. For unresolved disputes over titles, misrepresentations, or unfair practices, file a complaint here: Arkansas AG: File a Consumer Complaint.
• NHTSA. For unaddressed safety defects or recalls, submit a vehicle safety complaint: NHTSA: Report a Safety Problem.

Legal remedies vary by situation. Many RVs are not covered by traditional state “lemon laws,” especially travel trailers. Still, written warranties and general consumer protection statutes apply. Preserve all written communications and repair orders; if necessary, consult a consumer attorney, especially when safety or significant financial loss is involved.

(Moderate Concern)

• Get pre-approved financing from your bank or credit union for a baseline APR, then compare the dealer’s offer.
• Demand an itemized buyer’s order with every fee/add-on listed. Cross out any add-on you don’t want; reprint the contract if needed.
• Align the listing and the paperwork. Attach the online ad and include any promised accessories, repairs, or price adjustments in a We-Owe form signed by a manager.
• Ask for a PDI checklist signed by service and video-record the final walk-through.
• Require a third-party inspection before funding. Book here: Find an RV Inspector near you.

(Moderate Concern)

• Establish a single point of contact and request written weekly updates if your unit is in service.
• Pre-authorize common supplies to avoid delays but set a dollar cap for unexpected labor.
• Use mobile RV techs for simpler fixes if the shop backlog is substantial.
• Document everything. Save emails, texts, and photos; keep copies of all repair orders.

For additional buyer protection tactics and dealer process breakdowns, search this resource: Liz Amazing’s consumer guides on buying and fixing RVs.

(Moderate Concern)

Mashburn’s RV Center is not part of a large national chain. Independents can be flexible and community-oriented, but consumers also report that parts sourcing, staffing depth, and manufacturer leverage during warranty disputes may be more variable than at larger networks. Your experience can hinge on the specific service manager and technicians involved.

• Ask about the brands the shop services most frequently and whether they are factory-authorized for your exact model.
• Inquire about technician certifications and average repair cycle times for common fixes (slide-outs, AC, roof repairs).