Memories in Motion RV Rental LLP- Florissant, MO Exposed: Hidden Fees Deposit Disputes & Recall Risk

(Serious Concern)

In the RV rental sector, consumers frequently report confusion or dissatisfaction tied to contract fine print, especially around cleaning fees, dumping penalties, late returns, mileage caps, generator-hour caps, “convenience kits,” and minimum insurance requirements. If you are assessing Memories in Motion RV Rental LLP in Florissant, request a copy of the full rental contract well in advance, then cross-check every fee and definition. Ask how damage is calculated, who decides what counts as “excessive” cleaning, what the per-hour generator overage is, and how mileage is tracked. If certain clauses seem discretionary, insist on written clarifications or amendments. Before you sign, compare fee schedules to at least two other local rental operators to keep costs competitive.

(Serious Concern)

Deposit disputes are one of the most common pain points in RV rentals nationwide. The risk is highest when pre-trip inspections are rushed or incomplete, photos are not time-stamped, or pre-existing defects are not documented in writing. For any rental unit at this Florissant business, take a slow, methodical walk-around and inside inspection before departure. Photograph all four sides, roof (if safely accessible), tire tread, DOT tire date codes, glass, soft goods, appliances, and the hitch area. Ask staff to note any imperfections on the check-out form with your photos attached. On return, mirror the same process. If any new charges appear after drop-off, demand itemized documentation with photos and repair estimates. If the business declines, consider disputing the credit card charge.

(Serious Concern)

Rental fleets endure heavy use. Common renter complaints in the RV industry include non-functioning air conditioners, refrigerators not cooling, water pump leaks, intermittent slide issues, soft flooring from prior water intrusion, and aged tires prone to blowouts. Before leaving the Florissant lot, perform an operational test of every system: run the generator under load, test HVAC on shore and generator power, verify all lights and signals, check tire pressures and age (DOT week/year), ensure the roof has been inspected and sealed, and confirm propane systems are leak-free. If you’re not comfortable evaluating these items yourself, hire an independent mobile RV inspector to meet you at pick-up: Find a nearby RV inspector. Your leverage is highest before you take possession; afterward, many renters across the industry report being told to “bring it back for service” or facing multi-week waits.

(Moderate Concern)

When blowouts, dead batteries, or mechanical failures happen on the road, a rental company’s response time and practical assistance determine whether a weekend trip becomes a crisis. Ask Memories in Motion RV Rental LLP exactly which roadside service is included, average response times, and whether after-hours staff can authorize repairs, reimbursements, or hotel stays. Confirm whether you must obtain pre-authorization for any third-party repair, and in what situations towing is covered. Have a written procedure before departure, not a phone number alone.

(Moderate Concern)

Delays at check-out (unit not cleaned, not fueled, or waiting on prior renter returns) can push departure back hours and cause missed campground reservations. Likewise, compressed returns can lead to hurried inspections and deposit disputes. Document your scheduled times in writing, ask whether the unit is back from its previous rental and fully turned over, and arrive early enough to perform a thorough pre-trip inspection. If you’re told to rush, slow down and document everything.

(Moderate Concern)

A short, checklist-based walkthrough is essential, yet many renters report that orientations feel rushed or assume prior RV knowledge. If staff are inexperienced or turnover is high, critical information can be missed (for example, proper sequence for slides, leveling, and hookups). Ask to record the orientation video on your phone. Request printed instructions specific to your unit model (including torques for lug nuts, proper tire pressures, steps for winterization avoidance in cold weather, and instructions for cable/satellite systems). Confirm you are shown how to dump, sanitize, and secure all doors and cargo compartments properly.

(Moderate Concern)

Rental agencies often add “peace of mind” products at the counter: trip interruption plans, damage waivers, convenience kits, and extra generator hours. Some are useful; others duplicate your personal coverage or carry exclusions that surprise renters at claim time. At Memories in Motion RV Rental LLP, ask for the full policy wording for any add-on. Confirm whether your personal auto policy or credit card offers overlapping benefits and whether the rental’s “waiver” is a true waiver or only a reduction with exclusions. If coverage language is vague, decline and rely on your own insurer with written confirmation.

(Serious Concern)

RVs frequently carry manufacturer recalls on critical systems (suspension components, propane lines, brake modules, fire risks). Rental operators should keep units recall-free and documented. Before you rent, request the VIN(s) of the unit(s) you might receive and run each VIN through the NHTSA recall lookup. If a unit has open safety recalls, insist on written evidence of completed repairs before accepting it. You can start with NHTSA’s recall portal here: NHTSA Recalls – check VINs and safety notices.

(Moderate Concern)

While Memories in Motion RV Rental LLP is primarily a rental business, consumers sometimes encounter rent-to-own, consignment, or occasional sales through similar operators. If any purchase or long-term lease is on the table, treat it like a dealership transaction. Require a pre-purchase inspection by an independent NRVIA-certified RV inspector or experienced mobile tech of your choice: Find a third-party RV inspector near you. Never accept pressure to use “the dealer’s guy.” Decline add-ons you don’t fully understand (paint/fabric protectants, etching, alarm systems, extended service contracts with vague terms). If the business does not allow third-party inspections, walk away.

(Moderate Concern)

Surprise billing sometimes occurs after a vehicle is returned—charges for fuel, cleaning, dumping, or alleged damage. You’ll be in a stronger position if you provide time-stamped “return condition” photos and a signed return checklist with staff. If the company charges your card without adequate documentation, you can dispute the charge through your credit card issuer, citing lack of evidence or contract terms not followed. Keep written communication professional and ask for detailed invoices and proof.

(Serious Concern)

Missouri’s Merchandising Practices Act (MMPA) prohibits deceptive or unfair business practices. Misrepresentations about rental condition, safety, fees, or deposit handling can carry legal consequences. If you encounter misstatements or material omissions, document them in writing, retain the contract, and contact the Missouri Attorney General’s office to file a complaint. Start at: Missouri Attorney General – Consumer Protection.

(Moderate Concern)

While short-term rentals do not carry the same “warranty” structures as purchases, safety obligations still apply. Units should be maintained, roadworthy, and free of open safety recalls. If a rental unit’s manufacturer issued a recall on critical systems and the unit is still in use without repair, that could elevate risk for renters. Check NHTSA for VIN-specific recalls: NHTSA Recall Lookups. The FTC also provides guidance on warranties and service contracts for vehicle-related transactions: FTC: Auto Warranties and Routine Maintenance (general guidance).

(Moderate Concern)

If you face an unsubstantiated post-rental charge, you can dispute it with your credit card issuer under the Fair Credit Billing Act (FCBA). Provide your pre-/post-trip photo documentation, the signed checklists, and the contract showing fee conditions. Ask for itemized, dated proof of any alleged damage or fees beyond the contract.

(Serious Concern)

Failures in brakes, tires, propane systems, or electrical systems on an RV can create immediate safety hazards and heavy financial risk. For example, aged tires or improper inflation can lead to blowouts that damage wheel wells, slide components, and bodywork—easily surpassing deposit amounts. Propane leaks or malfunctioning CO detectors are life-threatening risks. Before accepting any rental unit at Memories in Motion RV Rental LLP, verify the following in writing, with staff present:

• Tire DOT date codes within age limits (generally under 6 years) and proper PSI
• Verified CO and smoke detector operation and fresh batteries
• Recent brake inspection and proper trailer brake controller setup
• Functioning emergency breakaway switch for towables
• No soft flooring near sinks, bathrooms, or slide entries (possible water damage)
• Operational furnace, A/C, water heater, refrigerator, and generator under load

Ask to see maintenance records and any recent recall closures (with repair documentation) for the exact unit VIN you will receive.

(Moderate Concern)

Ambiguous contract language around damage thresholds, mileage/generator overages, and cleaning standards can inflate final bills unexpectedly. Upsells positioned as “must-have” may duplicate coverage or be riddled with exclusions that minimize actual protection. You can mitigate risk by declining non-essential add-ons, documenting the unit’s condition comprehensively, and clarifying every variable fee up front in writing.