Midway Auto & RV – Billings- Billings, MT Exposed: PDI failures, service backlogs, title delays

Introduction: What Consumers Should Know About Midway Auto & RV – Billings (Billings, MT)

AI-powered research tools have systematically collected and analyzed public information to produce this report. The goal is to help RV shoppers evaluate the Midway Auto & RV – Billings location in Billings, Montana—independently of any other store that shares the “Midway Auto & RV” name.

Midway Auto & RV operates as a privately held, regional dealership group with multiple locations in Montana and Wyoming. This report focuses only on the Billings, MT store at the address referenced in its Google Business Profile. Public reviews and consumer narratives suggest a mixed reputation, with some satisfied buyers but a recurring pattern of complaints about sales tactics, upsells, service backlogs, communication gaps, and paperwork or title delays. These patterns are not unique in the RV industry, but they merit careful attention from shoppers considering this specific location.

To read first-hand accounts, visit the dealership’s Google Business Profile and sort by “Lowest rating.” You can find it here: Google reviews for Midway Auto & RV – Billings. Read the most recent one- and two-star reviews to assess current issues and how the store responds.

Community Intel: Where to Get Unfiltered Owner Feedback (Before You Buy)

Before purchasing, we strongly encourage cross-checking multiple sources for unfiltered owner accounts and model-specific knowledge:

• Join RV brand-focused owner communities on Facebook via Google: Search for RV Brand Facebook Groups and join groups for the exact brand and model you’re considering. Owners share real warranty, quality, and dealer-service outcomes.
• Learn from investigative RV content creators who track dealership patterns and manufacturer issues. For example, see Liz Amazing’s YouTube channel, then use her channel’s search for the dealership or brand you’re researching.
• Verify dealer-specific feedback by visiting the Billings store’s public review feeds and independent forums (see the research links section below).

Have you bought from this store? Add your story for fellow shoppers.

Why a Third-Party RV Inspection Is Essential—Before You Sign

Across the RV retail landscape, many of the costliest consumer problems stem from defects missed before delivery and from insufficient pre-delivery inspections (PDI). Multiple low-star public reviews for Midway Auto & RV – Billings describe post-purchase repair surprises, service delays, and frustrations coordinating fixes. A pre-purchase inspection by an independent RV inspector is the single best way to detect leaks, wiring faults, misaligned slides, brake and axle issues, tire age mismatches, unsafe propane connections, and appliance malfunctions before the dealer is paid. Once the funds clear, your leverage drops.

• Search for a qualified inspector here: RV Inspectors near me. Ask for a written report that covers roof, structure, chassis, running gear, electrical, plumbing, propane systems, slide mechanisms, and appliances.
• If the dealership resists or refuses a professional third-party inspection, consider that a major red flag. Walk away if needed.
• Plan on being present for the inspection and a thorough PDI walk-through. Test everything with water and shore power connected.

Several consumers report that after taking delivery, their RVs sat at the dealer for weeks or months waiting for parts or authorization, forcing canceled trips. Don’t let this happen—catch problems pre-sale, or renegotiate or exit the deal. If you’ve faced delays, tell future buyers what happened.

Who Is Midway Auto & RV – Billings?

Midway Auto & RV is a regional dealer group with outposts in Montana and Wyoming. It is not a national chain like the largest RV retailers but rather a smaller multi-location operation. This report concentrates on documented experiences and patterns associated with the Billings, Montana location only, as reflected in public reviews and consumer feedback. While some buyers cite helpful sales staff and straightforward experiences, others point to systemic issues that consumers should evaluate carefully.

Patterns Reported in Consumer Complaints

Sales Tactics, Pricing Discrepancies, and “We Owe” Promises

Multiple one- and two-star reviews on the Billings Google Business Profile describe experiences involving advertised pricing that allegedly shifted during paperwork, high-pressure add-ons, and disputed “we owe” promises post-sale. Some consumers report feeling rushed through the delivery process with incomplete resolution of items promised during negotiation (for example, missing parts, incomplete prep, or post-sale fixes that took longer than expected). To evaluate the most current claims and the dealership’s responses, see: Google reviews for Midway Auto & RV – Billings (Sort by Lowest Rating).

• Scrutinize the buyer’s order. Ensure the out-the-door price matches advertisements and verbal commitments.
• Have sales commitments written on a signed “We Owe” or Due Bill document with clear timelines and serial numbers/part numbers when relevant.
• Cross-check VIN, options, and MSRP/discounts for accuracy to avoid later disputes.

Want to help other shoppers? Share your sales experience.

Financing, High Interest Rates, and Add-On Products

Public complaints repeatedly reference financing terms that felt higher than expected and a push for high-margin add-ons (service contracts, tire/wheel protection, interior protection, paint sealants, GPS/VIN etching, gap, anti-theft). These products can increase your total cost substantially and often provide limited real-world value. Dealers may also earn “reserve” by marking up third-party lender rates. Best practices:

• Secure pre-approval from your own bank or credit union to benchmark the rate.
• Politely decline aftermarket packages unless you’ve independently evaluated their coverage terms and cost-effectiveness.
• Verify that any “lifetime” or “platinum” coverage is backed by a reputable third-party with clear claim procedures and no mandatory dealer-only service requirements that could be impractical for travelers.

Learn broader industry patterns around pricing, financing, and dealer tactics by searching independent RV consumer advocates such as Liz Amazing and using the channel’s search to research your target dealership and RV brand.

Trade-In Value Disputes

Some low-star reviews mention frustration over appraisals, last-minute revaluations, or trade-in offers that came in below expectations once a deal was underway. This can happen across many dealerships, but it’s preventable:

• Get trade-in values from multiple sources beforehand (written quotes if possible), including instant buyers or consignment arrangements, to retain leverage.
• Bring thorough maintenance records and current photos to support your trade value.
• Ask the dealer to justify trade offer adjustments in writing; do not sign paperwork until the numbers are finalized.

Delayed Titles, Registration, and Paperwork Errors

Title and registration delays appear in multiple one-star narratives. Long waits for plates or corrected paperwork can keep your RV grounded or complicate interstate travel. If you encounter significant delay beyond state norms, escalate promptly and document everything:

• Ask for a written timeline for title and registration processing. Verify when the dealer submitted documents to the state’s Motor Vehicle Division.
• Keep copies of all temporary tags, delivery documents, lien information, and dealer communications.
• If deadlines lapse, consider filing a complaint with the Montana Office of Consumer Protection and inquire with the DMV/MVD about status.

Pre-Delivery Inspection (PDI) Gaps and Unit Condition at Delivery

Among the most expensive outcomes cited by dissatisfied buyers are quality defects evident immediately after delivery: water intrusion, slide-out binding, inoperable appliances, miswired components, propane leaks, or missing parts. When these issues surface post-sale, consumers frequently report long waits for parts and service authorization. To mitigate:

• Hire an outside inspector before signing: Find an RV inspector near you.
• Spend hours on-site for a PDI with water, shore power, and propane connected. Operate every system repeatedly. Document defects with photos and video, and get commitments in writing.
• Refuse to take delivery until non-trivial defects are remedied or a robust plan is in writing with clear deadlines.

Service Department Backlogs, Scheduling, and Parts Delays

Public reviews for the Billings store describe repeated frustrations with service scheduling, long wait times, and difficulty obtaining parts. This is a chronic challenge across the RV industry, but the impact on consumers is real: missed travel plans, lost campground deposits, and months of storage fees if the unit sits waiting for repairs. Practical steps:

• Before purchase, ask the service manager for current lead times for both outside-brand warranty work and for buyers who purchased at this location.
• Request the names of local mobile technicians authorized by your brand’s warranty to reduce downtime if the dealership is backlogged.
• Confirm who sources parts, how long it takes, and whether you will be notified proactively of delays.

If you’ve experienced prolonged service delays, post your timeline and outcomes to help others set expectations.

Warranty Disputes and Manufacturer Authorization

Some reviewers describe a frustrating loop: the dealer says the manufacturer must authorize a fix; the manufacturer indicates the dealer must submit more information. Meanwhile, the RV sits. Keep a paper trail:

• Get warranty denials or authorization bottlenecks in writing, including who at the manufacturer is reviewing your claim.
• Know your rights under the Magnuson-Moss Warranty Act and your written manufacturer’s warranty. If a warranty repair is delayed unreasonably, escalate in writing to both the dealer and manufacturer.
• If necessary, consult your state’s consumer protection office for guidance on breach of warranty or deceptive practices.

Communication and Follow-Up

Low-star reviews for this location often mention unreturned calls or difficult communication between sales, finance, and service after the sale. This compounds the stress of any defect or delay. To reduce risk:

• Request a single point of contact who is responsible for your file until all post-sale commitments are completed.
• Communicate in writing (email) and summarize phone calls with follow-up notes to create a timeline record.
• Escalate early if commitments slip; set calendar reminders and hold all parties to documented timelines.

Legal and Regulatory Warnings

When consumer complaints involve alleged misrepresentations, warranty denials, or unsafe defects, several laws and agencies may be relevant:

• Federal Trade Commission (FTC): Unfair or deceptive acts or practices in commerce are prohibited. Report patterns of deception in advertising or sales representations. See FTC resources: Federal Trade Commission.
• Magnuson-Moss Warranty Act: Governs warranties on consumer products, including RV components. It requires clear, conspicuous warranty terms and prohibits tying warranty coverage to paid services. Learn more: FTC guide to the federal warranty law.
• National Highway Traffic Safety Administration (NHTSA): Safety defects and recalls for motorized RVs and certain components. Check for recalls using your VIN: NHTSA Recall Lookup. For dealership-oriented searching, you can also start here: NHTSA recalls search interface.
• Montana Office of Consumer Protection: For complaints related to sales practices, contract disputes, or warranty issues originating in Montana. Start here: Montana DOJ – Office of Consumer Protection.

If you believe you’ve encountered unfair practices at this Billings location, document everything and consider filing with both the FTC and the Montana OCP. If a serious safety issue is involved, file a report with NHTSA.

Product and Safety Impact Analysis

Based on public complaints about unit condition and service delays, the most consequential risks to buyers are:

• Water leaks and roof/sidewall failures that lead to mold, rot, delamination, and major value loss.
• Electrical or propane system faults that pose fire or asphyxiation hazards if undetected.
• Brake, axle, and tire issues that compromise highway safety, especially on heavy towables or motorized units.
• Slide-out misalignment or frame flex that can trap occupants, damage seals, and increase water intrusion risk.

These defects are not unique to one dealership; they stem from industry-wide quality variance. However, a dealer’s PDI thoroughness, honesty about defects, and service responsiveness determine how risky your ownership experience becomes. Always run a recall check for your specific VIN with NHTSA and your chassis/appliance makers. Start here: NHTSA VIN Recall Lookup. For broader RV consumer education on spotting defects before delivery, search educational channels like Liz Amazing’s RV buyer guides and apply those checklists during your on-lot inspection.

Verify and Expand Your Research: Independent Links and Searches

Use these exact formatted searches and sites to validate claims and find fresh reviews, complaints, and recall data about Midway Auto & RV – Billings. Replace “Issues/Problems/complaints” with variants if needed.

• YouTube: YouTube search: Midway Auto & RV Billings Issues
• Google Search: Google search: Midway Auto & RV Billings Problems
• Better Business Bureau: BBB search: Midway Auto & RV Billings Issues
• Reddit r/RVLiving: r/RVLiving search: Midway Auto & RV Billings Issues
• Reddit r/GoRVing: r/GoRVing search: Midway Auto & RV Billings Issues
• Reddit r/rvs: r/rvs search: Midway Auto & RV Billings Issues
• PissedConsumer: Open PissedConsumer and search for “Midway Auto & RV Billings”
• NHTSA Recalls: NHTSA search interface
• RVForums.com: RVForums.com (use site search for Midway Auto & RV Billings)
• RVForum.net: RVForum.net (use site search)
• RVUSA Forum: RVUSA Forum (search for Midway Auto & RV Billings Issues)
• RVInsider.com: RVInsider search: Midway Auto & RV Billings Issues
• Good Sam Community: Good Sam Community search

Upsells, Fees, and “Coverage” Products: What to Watch For

Public complaints for the Billings location mention extended warranties and ancillary products added at signing or emphasized during F&I. Before you agree to anything:

• Ask for the full contract booklet for any “service contract” beforehand. Check exclusions, deductibles, claim limits, and whether you’re required to return to this specific dealer for covered repairs.
• Decline “paint protection,” “fabric guard,” nitrogen fills, and VIN etching unless priced at true market value and needed. These often carry high markups.
• Request a clean, itemized buyer’s order with no undisclosed “doc,” “reconditioning,” “theft-deterrent,” or “etching” fees.
• Keep your own lender ready; compare the APR and total cost if you add any products to the loan.

For a deeper dive on RV buyer pitfalls and negotiation basics, search educational videos on independent channels like this RV consumer advocacy hub.

Limited Positive Notes and Notable Responses

To maintain objectivity: some public reviews for Midway Auto & RV – Billings do compliment individual sales staff members, quick fixes on simple issues, and a selection that matched buyer needs. In several cases, the dealership responded publicly to negative reviews, inviting customers to call or email to resolve disputes. While responses do not guarantee resolution, the presence of replies is a factor to weigh as you read the latest feedback and decide whether their current practices meet your expectations.

Action Checklist Before You Buy at Midway Auto & RV – Billings

• Research the specific RV model’s known issues in owner groups via Google: Find brand/model owner groups.
• Read the dealership’s public reviews and sort by Lowest Rating: Midway Auto & RV – Billings on Google.
• Secure bank or credit union pre-approval. Bring competing APR offers to the table.
• Demand a full itemized out-the-door purchase order. Decline add-ons you don’t need.
• Document every sales promise on a signed “We Owe/Due Bill” with dates and specifics.
• Hire an independent inspector before paying: Search RV Inspectors near me.
• Conduct a multi-hour PDI with water, power, and propane connected; test every system repeatedly; photograph defects.
• Confirm service capacity and turnaround times in writing, and ask what happens if parts are backordered.
• Check recalls for your VIN: NHTSA Recall Lookup.
• Keep copies of all paperwork, including temporary tags and title/registration timelines.

Already purchased from this location? Report how your PDI and service timeline went—it helps the next buyer make an informed decision.

Contextualizing the Billings Location’s Reputation

While RV retail is challenging industry-wide, the concentration of negative patterns in the Billings store’s one- and two-star public reviews—spanning sales process concerns, documentation delays, and service bottlenecks—indicates heightened risk that consumers should factor into negotiations and pre-delivery diligence. The best way to protect yourself is to assume nothing: verify every line of the buyer’s order, conduct or hire a thorough inspection, refuse non-essential add-ons, and document all dealer promises with dates.

If you have insights to add, please consider contributing so other Montanans can benefit: Post your detailed experience.

Final Assessment

Midway Auto & RV – Billings is a regional dealership location with a mixed but concerning public review footprint. Positive experiences do exist, particularly when units are delivered in strong condition and require minimal post-sale service. However, recurring complaints about sales add-ons, paperwork delays, communication lapses, and lengthy service timelines are material risk factors for prospective buyers. These issues are compounded when defects surface after funds are disbursed, leaving customers with reduced leverage and potentially months-long waits for repairs.

Recommendation: Based on the weight of recent negative consumer feedback and the seriousness of reported issues, we advise shoppers to proceed with caution at Midway Auto & RV – Billings. Insist on independent inspection and transparent, written commitments, and be ready to compare offers from other dealerships if expectations are not met. If the dealership declines a third-party inspection or cannot provide documented service capacity and clear timelines, consider taking your business elsewhere.

One more resource as you dig deeper into the RV buying process: explore buyer education and investigative pieces from independent advocates like Liz Amazing’s channel, and use the channel’s search for the brand and dealer you’re considering.

Comments

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