Midway Auto & RV – Sheridan- Sheridan, WY Exposed: Hard-Sell, Loan Markups, PDI Misses, Slow Service

(Serious Concern)

Recent low-star reviews on the Sheridan store’s Google listing describe high-pressure sales or persistent upselling during “closing.” Several shoppers report surprise add-ons or fees materializing late in the process—especially extended service contracts, paint/fabric protection, interior coatings, or anti-theft packages. Customers who arrive with a target price sometimes find that the “out-the-door” number moves upward when finance and insurance (F&I) gets involved. These shifts can be subtle (monthly-payment manipulation through longer terms) or overt (unrequested add-ons). Always request a full, itemized buyer’s order with all fees and F&I products disclosed in writing before you run credit or leave a deposit.

• Demand “out-the-door” numbers in writing; do not rely on verbal assurances.
• Decline any F&I product you don’t understand or want—no signature, no sale.
• Compare rates you’re offered with pre-approvals from your bank/credit union.

Read the lowest-rated Google reviews to see specific experiences and language shoppers used to describe this pattern: Midway Auto & RV — Sheridan Google Reviews (Sort by Lowest Rating).

(Serious Concern)

Across RV retail, F&I offices often add “dealer reserve” to interest rates. Several low-star reviews for the Sheridan location describe dissatisfaction with finance terms, the speed of disclosure, and the clarity of what was included in the loan. If you’re quoted an attractive monthly payment, verify the APR, term, and whether add-ons are rolled into the amount financed. Bring a competing pre-approval from your credit union to neutralize potential markup and ensure the offered APR is truly competitive. Under the Truth in Lending Act (TILA), the APR and finance charge must be clearly disclosed before you sign.

(Moderate Concern)

Consumers at multiple RV stores—including those reviewing the Sheridan location—often report large gaps between online/appraised trade values and the final in-person offer. If your trade value dives after a long inspection, ask for an itemized condition report and a written value justification. This “reappraisal” sometimes appears timed to pressure buyers who are emotionally invested in the new unit. Protect yourself by obtaining multiple third-party offers (online buyers, local classifieds, or consignment) before negotiating at the dealership.

(Serious Concern)

More than one low-star review on the Sheridan location references paperwork or title delays. For RV buyers, delayed titles or registration can leave a unit parked and unusable, souring early trips. If your deal involves a trade-in payoff or out-of-state registration, timelines can stretch. Before delivery, ask for the dealership’s standard title/registration timeline, and request email confirmations once each step is completed. If your temporary tag is nearing expiration without resolution, escalate in writing and copy management. In most states, failing to deliver proper documents within a reasonable time can trigger consumer protection remedies.

(Serious Concern)

RV manufacturing quality is inconsistent, placing enormous importance on the dealer’s PDI. Repeated negative reviews for Midway Auto & RV — Sheridan describe units delivered with cosmetic defects, water leaks, electrical problems, or non-functional components that should have been caught during PDI. If you discover issues after taking possession, you lose leverage—service slots often fill, parts take weeks, and camping plans get canceled.

• Arrive with a written PDI checklist and test every system (water, propane, slides, roof seals, appliances, electrical) before signing.
• Hold back final payment until punch-list items are documented in the We-Owe/Due Bill with due dates.
• Bring a pro inspector: search RV inspectors near you. If the dealer says “no,” consider it a serious warning sign.

(Serious Concern)

Low-star reviewers of the Sheridan location report long waits for warranty/repair appointments and prolonged downtime while parts are ordered. This aligns with wider industry issues: warranty approvals can be slow, parts backorders are common, and seasonal backlogs are severe. When timelines slip, buyers face missed trips and storage costs. Before purchasing, ask for average service lead times for the season, technician staffing levels, and how emergencies (like leaks) are triaged. If your RV is kept for weeks, request weekly status updates in writing and a target completion date.

(Moderate Concern)

Multiple negative posts mention “fixes” that didn’t hold, cosmetic repairs that introduced new flaws, or techs unable to diagnose intermittent issues. Given the complexity of modern RVs and varying experience levels among techs, insist on detailed work orders with the complaint, diagnosis, parts replaced, and verification of the fix. When you pick up, replicate the problem with a service advisor present. Document everything with photos and video and keep digital copies. If the fix fails, escalate quickly to the service manager and manufacturer.

(Moderate Concern)

Low-star reviewers frequently cite unreturned calls, unclear timelines, or conflicting answers between sales and service. Delays happen, but silence is unacceptable. Communicate by email whenever possible to create a time-stamped record. If responses stall, escalate to management in writing. If still unresolved, file an external complaint (BBB or AG) to prompt a response.

(Moderate Concern)

RV warranties are manufacturer-driven; dealers are paid to perform repairs. Several negative reviews for the Sheridan location describe customers feeling “bounced” between dealer and manufacturer, especially for borderline issues or cosmetic defects. Know your warranty booklet, exclusions, and timelines. For items that are safety-related (propane leaks, brakes, tires, axles), dealers should prioritize you regardless of purchase location, but in practice they may limit service to “their” customers first in busy seasons. Clarify their policy before buying.

(Moderate Concern)

Some low-star reviews of the Sheridan store describe units not matching listing photos or features being different than advertised. Photos can be “representative,” and incoming units may vary due to mid-year changes. Protect yourself by insisting the purchase agreement references the exact VIN and any specific option codes you are paying for. Do a line-by-line walkthrough comparing the sticker to your order. If you’re promised a missing item “after the sale,” put it on a signed Due Bill with dates—verbal promises fade quickly.

(Moderate Concern)

A not-uncommon complaint in low-star dealer reviews is the discovery of additional fees (doc, prep, orientation, nitrogen, etching) added at the end. If you’re negotiating remotely, request an itemized out-the-door quote early and refuse to leave a deposit until every fee is disclosed. Confirm that any “prep” or “PDI” fee correlates with a real, documented inspection checklist and corrected defects—not just a surcharge for standard delivery work.

(Serious Concern)

When PDI misses allow defects to leave the lot, owners can face real hazards: propane leaks, brake issues, suspension misalignment, water intrusion leading to mold and rot, and electrical faults causing shorts or fire. Financially, early defects trigger weeks of downtime, and seasonal service backlogs worsen the pain. Carefully test all gas, water, and electrical systems during your walkthrough; don’t accept delivery if any life-safety item is faulty. Check for open recalls by VIN through the National Highway Traffic Safety Administration: NHTSA Recall Lookup. If a recall exists, confirm in writing who will perform the remedy and when.

(Serious Concern)

Based on consumer complaints commonly associated with the Sheridan location—delays in paperwork, misrepresentation concerns, warranty disputes—the following laws and agencies may be relevant:

• FTC Act and Deceptive Practices: Advertising or sales misrepresentations can trigger enforcement. Learn more at the Federal Trade Commission: FTC.
• Truth in Lending Act (TILA): Requires clear disclosure of APR, finance charges, and loan terms. If finance documents weren’t transparent, this matters.
• Magnuson-Moss Warranty Act: Governs written warranties and prohibits tying warranty coverage to paid add-ons. More info: FTC Warranty Guide.
• State Consumer Protection (UDAP): Wyoming’s Consumer Protection Unit accepts complaints for unfair/deceptive acts. Start here: Wyoming Attorney General — Consumer Protection.
• NHTSA: For safety defects or recall noncompliance, file a complaint: Report a Safety Problem.
• Better Business Bureau: While not a regulator, BBB complaints can spur responses: see BBB search for Midway Auto & RV — Sheridan.

If you experience paperwork delays (e.g., title/registration), set deadlines in writing and consider certified mail. For failed or repeated repairs, give the dealer a final written opportunity to fix and then escalate to the manufacturer and the AG if needed. Keep all documents, photos, and correspondence.

(Serious Concern)

A third-party inspection before purchase is the most effective way to avoid expensive surprises. If Midway Auto & RV — Sheridan resists or restricts an on-site independent inspection, consider walking. Use RV Inspectors near me to find certified inspectors and coordinate timing with the dealership. Your contract should be contingent on satisfactory inspection results and correction of defects.

(Moderate Concern)

Bring a credit-union pre-approval with a defined APR/term. Ask the dealership to beat it—apples-to-apples. You don’t need paint/fabric protection, nitrogen, VIN etch, or bundled “security” add-ons to get a loan or warranty, despite common suggestions otherwise. If any add-on appears on your buyer’s order that you did not explicitly accept, decline it in writing or walk away.

(Serious Concern)

Have the PDI checklist in your hands, and ensure defects are corrected before delivery. If anything must be deferred, the Due Bill must list each item, the remedy, and a date. Do not rely on “We’ll take care of it later.” Make that promise enforceable. Many low-star reviewers across RV dealers—and within Sheridan’s reviews—report long delays “later.”

(Moderate Concern)

Get the expected title and registration timeline in writing. If you’re nearing temp tag expiration, escalate. Dealers sometimes blame DMVs or banks; that may be true, but your timeline still matters. If deadlines pass, consult the Wyoming AG Consumer Protection Unit for guidance on next steps.

(Moderate Concern)

When something goes wrong, immediately switch to written communication. Outline the issue, requested remedy, and a reasonable deadline. Attach photos/video. If repairs drag, ask for a written ETA and weekly updates. Escalate to the service manager, then general manager. If stalled, contact the manufacturer’s customer service with your VIN and dealer work order number.

(Serious Concern)

RV service capacity is a nationwide bottleneck. Dealers get paid less for warranty than customer-pay, and parts can be on backorder for weeks. When a dealership has a heavy backlog, even well-meaning staff can struggle to keep promises. Several low-star Sheridan reviews describe months-long timelines with limited updates. Mitigate this risk by ensuring your punch list is completed before the dealer has your money. If you must bring the unit back post-sale, push for an appointment date with parts pre-ordered—don’t just “drop it off.”

(Moderate Concern)

Dealers often rely on F&I products (extended service contracts, GAP, tire/wheel, coatings) for profit. Some are useful; many are overpriced, overlapping with existing insurance, or include exclusions that limit value. Third-party plans can be cheaper and better. Take every document home to review if you’re unsure. Liz Amazing’s channel offers consumer-savvy breakdowns of these products—search her videos for “warranty,” “F&I,” and “dealer add-ons”: Explore these F&I pitfalls on Liz Amazing.