Miles and Smiles RV – Cresskill, NJ Exposed: Pushy Add-Ons, Title Delays, Warranty & Service Issues

Introduction and Reputation Snapshot

AI-powered research tools have systematically collected and analyzed public information to produce this report. Miles and Smiles RV – Cresskill, NJ appears to operate as an independent, single-location RV dealership serving northern New Jersey and the greater New York metro. Its public-facing profiles emphasize friendly service, consignment, and pre-owned RVs. However, a closer look at low-star public reviews and common RV dealership pitfalls suggests consumers should proceed with heightened caution.

Begin your due diligence by reading the dealership’s Google Business Profile and, critically, sorting by “Lowest rating.” Here is the direct listing: Miles and Smiles RV – Cresskill, NJ (Google Business Profile). Read the most recent 1- and 2-star reviews to see detailed consumer accounts first-hand. Instead of reproducing text that can change or be removed, this report summarizes patterns and directs you to the source reviews for verification.

For deeper industry context, knowledgeable consumer advocates like Liz of the Liz Amazing YouTube channel regularly expose systemic RV issues across dealers and brands. Review some of her investigative videos and search her channel for the dealership you’re considering: Investigations and buyer warnings by Liz Amazing.

Have you purchased or serviced an RV here? Add your detailed experience to help other shoppers make informed decisions.

Where to Find Unfiltered Owner Feedback (Highly Recommended)

Before visiting the lot, gather unfiltered consumer feedback from large owner communities:

• Facebook owner groups (by brand and model): Join several groups for the RV brands you’re evaluating to hear real repair and warranty experiences. Use a broad Google query like RV Brand Facebook Groups – Google search and then join multiple model-specific communities.
• Reddit communities: r/rvs, r/RVLiving, and r/GoRVing often feature candid dealer stories and troubleshooting tips.
• RV forums: RVForums.com, RVForum.net, and the Good Sam Community offer long-form threads and archives of recurring problems by brand and dealer.
• YouTube owner walkthroughs and post-purchase updates: Combine “Miles and Smiles RV Cresskill NJ” with issues you care about (e.g., delivery prep, warranty repairs) to find on-the-ground experiences.

Pro tip: Search for “pre-delivery inspection,” “PDI failures,” and “warranty denial” along with the dealership name in each platform’s search box to surface patterns over time. For a robust industry lens, consider Liz Amazing’s practical RV buyer advice and search within her channel for the specific brands you’re evaluating.

Insist on a Third-Party RV Inspection Before You Sign

Schedule an independent, professional RV inspection before paying in full or signing finance papers. This is your only meaningful leverage to force pre-delivery corrections. If you skip a third-party inspection, many dealers will schedule warranty repairs after your purchase on their timeline—sometimes months out—leaving you with cancelled trips and a depreciating asset stuck on a back lot.

• Book your inspector early: Use a local search like RV Inspectors near me and vet credentials, sample reports, and turnaround time.
• Require full access: An inspector must have permission to use ladders, check roof seals, test all appliances/systems, and road-test where applicable.
• Refusal is a red flag: If any dealership refuses an independent inspection by a qualified professional, walk. Denial of third-party verification is not normal in a high-dollar purchase with complex systems.
• Make findings actionable: Tie the inspector’s punch list to your purchase order: “Sale contingent on correction of items 1–X to buyer’s satisfaction.”

If you’ve had a pre-delivery experience—positive or negative—at this location, tell shoppers what you discovered during inspection.

What Recent Consumers Report at Miles and Smiles RV (Sales and F&I)

High-Pressure Sales and Add-Ons

In low-star public reviews on the Google Business Profile (sort by “Lowest rating” to verify), shoppers describe feeling pushed to commit quickly or to accept products presented as “essential.” Common add-ons flagged across RV dealerships include extended service contracts, etch/appearance packages, tire/wheel plans, and prep fees. If you evaluate this store, budget time to say “no” to extras you do not want or that duplicate manufacturer coverage. Insist that any fee be itemized and justified in writing—no vague descriptors.

• Know your rights: You are not required to purchase extras to qualify for financing.
• Compare value: Independent providers often offer longer, cheaper coverage with clearer claims processes.
• Get copies first: Ask for all contract terms ahead of time to review at home—no rushed signatures.

Financing Terms and Interest Rates

Consumer accounts commonly critique RV finance offices for marked-up interest rates and bundling add-ons into monthly payments without a clear walkthrough. When evaluating financing here, compare with your credit union and online RV lenders before stepping onto the lot. Bring a pre-approval so you can compare APR and total cost. Watch for “payment packing,” where a monthly payment includes add-ons not clearly broken out.

• Ask for the buy rate: Dealers often have a lender “buy rate” and may add points. Ask them to disclose it and the markup.
• Decline in writing: If you don’t want a service contract, protectant package, or GAP policy, strike it out and initial.
• Out-the-door price: Focus all negotiations on OTD price, not monthly payments, and get the full buyer’s order.

For broader context on dealership finance tactics, see consumer education channels like Liz Amazing’s RV buyer tips and search her videos for finance and extended warranty content.

Trade-In Valuations and Low-Ball Offers

Some buyers report frustration when trade-in values shift late in the process or come in significantly below third-party estimates. To protect yourself at any dealership, obtain multiple written offers (CarMax for tow vehicles, RV-specific consignment quotes, and online cash-buyers where applicable). If you accept a lower trade value in exchange for a discount on the unit you’re buying, make sure the math is transparent in the final buyer’s order, not just verbally represented.

• Photograph and document: Provide a condition report with photos so there’s less room for “surprise” deductions on delivery day.
• Demand a written appraisal: It should include reconditioning deductions—line-itemed.

Post-Sale Paperwork: Titles, Tags, and Delays

Low-star dealership reviews across the RV industry often allege delayed titles and registration paperwork. If you see similar patterns on Miles and Smiles RV’s Google listing (check by sorting the profile by “Lowest rating”), precise timelines and communication are key. Paperwork delays can prevent you from legally towing or can complicate insurance. In New Jersey, dealers must adhere to clear documentation standards—keep a log of your communications, and escalate promptly if deadlines slip.

• Get due dates in writing: Title/transit procedures should include estimated mailing dates and tracking numbers.
• Hold back a portion: If allowed by your lender or transaction structure, consider withholding a small escrow portion until titles are delivered, or use your own tag/title service.
• Escalate: If promises are unkept, file complaints with the NJ Division of Consumer Affairs and the state’s Motor Vehicle Commission.

Service Department Capacity, Training, and Wait Times

Nationwide, consumer reports frequently describe long waits for warranty diagnosis and parts. If the most recent 1–2 star reviews for Miles and Smiles RV echo this, recognize that a small service queue can balloon during peak season. Clarify whether this location prioritizes units purchased there versus outside purchases and how soon warranty work can be scheduled after delivery.

• Pre-delivery test: Demand a full “camp-out” test on site. Plug in, fill/pressurize systems, and operate slides, jacks, heat/AC, appliances, and awnings.
• Written timeline: If repairs are needed, get a written repair order with ETAs for parts and labor.
• Escalation path: Ask for the service manager’s direct contact and the manufacturer’s regional service rep.

If you’ve experienced service delays or workmanship issues at this location, share the timeline and outcome to help other shoppers plan.

Warranty Coverage and Claims Handling

Complaints at RV dealerships often center on warranty denials, finger-pointing between dealer and manufacturer, and poor communication. Before buying, request a clear breakdown of what the manufacturer covers, what the dealer covers (if anything), and what any third-party contracts cover—plus their exclusions, deductibles, and claims process. Extended contracts can be expensive and still exclude common failures.

• Magnuson-Moss Warranty Act: This federal law can help consumers when warranty rights are misrepresented. Learn more via the FTC: FTC overview of Magnuson-Moss.
• Manufacturer first: When disputes arise, open a case with the RV brand’s customer service and request a field rep review.
• Document everything: Photos, videos, and dated communications strengthen your claim.

Product Recalls and Safety Compliance

Safety recalls on RV components (axles, propane systems, LP regulators, refrigerators, slide assemblies) are common and serious. Confirm whether any unit you’re considering has open recalls by checking the VIN on NHTSA’s database and asking the dealer to provide proof that recall work is completed before delivery.

• Check recalls by VIN: Use NHTSA’s tool: NHTSA recall lookup.
• Service documentation: Insist on repair orders showing recall campaigns were performed with parts numbers and dates.
• Pre-delivery gas/propane safety: Require a leak-down test and a printout from a licensed technician.

Legal and Regulatory Exposure for the Dealership

Based on the kinds of complaints often seen in low-star RV dealership reviews—misrepresentations, failure to honor warranties, delayed paperwork—dealers can face scrutiny under state and federal consumer laws. If you encounter similar issues here, be aware of these protections and escalation avenues:

• Federal Trade Commission (FTC): Deceptive or unfair business practices fall under Section 5 of the FTC Act. Filing a complaint can trigger oversight. Learn more: ReportFraud.ftc.gov.
• Magnuson-Moss Warranty Act: Governs consumer product warranties. Businessperson’s Guide to Federal Warranty Law (FTC).
• New Jersey Consumer Protection: The NJ Division of Consumer Affairs handles dealer-related complaints. NJ Consumer Affairs complaint portal.
• Title and registration violations: Repeated failures or delays could draw attention from the NJ Motor Vehicle Commission.
• NHTSA safety oversight: Serious safety defects or recall noncompliance can be reported to NHTSA’s Vehicle Safety Hotline.

If you believe you’ve experienced false advertising, bait-and-switch, or warranty misrepresentation, preserve all documentation and consider consulting a consumer protection attorney. Demand letters referencing Magnuson-Moss or state law often prompt faster resolutions.

Safety and Financial Risk: What Reported Defects Mean in Real Life

Mechanical and build-quality defects are more than inconveniences. They can create real safety hazards and substantial financial risk:

• Propane system leaks: Risk of fire or explosion; always require a documented leak test before delivery.
• Brake/axle issues: Compromised stopping distance and tire blowouts, especially on towables nearing GVWR. Road-test and verify torque specs.
• Water intrusion: Delamination, mold, and structural damage. Inspect every seam, window, and penetration; verify roof sealant condition.
• Slideout misalignment: Can trap occupants, tear floors or seals. Confirm smooth travel and even seals at full extension.
• Electrical faults: Inverter/charger failures, miswired outlets, or GFCI trips; risk of fire or shock. Verify all loads on 30/50A and on generator (if equipped).

Prevention is far cheaper than post-purchase repair. Your best defense is a long, meticulous inspection by an independent professional and a willingness to walk away if major issues emerge. Use a local search like RV Inspectors near me to identify qualified inspectors who provide written reports and photos.

How to Protect Yourself If Buying from Miles and Smiles RV

• Read the lowest ratings first: Visit the dealer’s Google Business Profile, sort by “Lowest rating,” and note patterns of complaints with dates for recency. Miles and Smiles RV – Cresskill on Google.
• Independent inspection, no exceptions: If the dealership will not allow a third-party professional to inspect—and to verify water intrusion, propane leaks, brakes, slides, and appliances—walk. Your leverage ends once you sign.
• Demand a full PDI with you present: Operate every system yourself; record video. Pause the sale until defects are corrected to your satisfaction.
• Price transparency: Ask for an itemized buyer’s order with the out-the-door price. Decline non-mandatory fees and add-ons you do not want.
• Finance with pre-approval: Compare the dealership’s APR and terms to your bank or credit union.
• Trade-in math must balance: Get multiple written offers for your trade and verify that any promised discount isn’t offset by a low-ball trade value.
• Title/registration timelines: Nail down dates, tracking, and a point of contact. Escalate if deadlines slip.
• Check for recalls by VIN: Confirm in writing that all safety campaigns are completed pre-delivery.

Have you tried these steps here in Cresskill and still ran into trouble? Report the exact steps you took and the outcome to crowdsource better outcomes for others.

Research Tools and Verification Links (Use These to Cross-Check)

Use the following search links and forums to verify claims and uncover additional patterns. Replace “Issues” with “Problems” or “Complaints” where appropriate, and always append the dealership name with plus signs between words:

• YouTube search: Miles and Smiles RV Cresskill NJ Issues
• Google search: Miles and Smiles RV Cresskill NJ Issues
• Better Business Bureau: Miles and Smiles RV Cresskill NJ
• Reddit r/RVLiving: Miles and Smiles RV Cresskill NJ Issues
• Reddit r/GoRVing: Miles and Smiles RV Cresskill NJ Issues
• Reddit r/rvs: Miles and Smiles RV Cresskill NJ Issues
• PissedConsumer (open site, then search “Miles and Smiles RV Cresskill NJ”)
• NHTSA Recalls (enter VINs and check brands: Miles and Smiles RV Cresskill NJ)
• RVForums.com (use onsite search for dealership and brand issues)
• RVForum.net (use onsite search for dealership and brand issues)
• RVUSA Forum (search for “Miles and Smiles RV Issues”)
• RVInsider.com: Miles and Smiles RV Cresskill NJ Issues
• Good Sam Community: Miles and Smiles RV Cresskill NJ Issues

For dealer-agnostic but highly practical advice on RV buying pitfalls, we again recommend searching within Liz Amazing’s YouTube channel for “inspection,” “warranty,” “extended service plans,” and “dealer prep.”

Patterns of Complaints to Watch For on the Google Profile

When you visit the dealership’s Google Business Profile and sort to “Lowest rating,” look for these themes (and note how the dealership responds):

• Communication breakdowns: Messages not returned, moving targets on delivery dates, or incomplete explanations of delays.
• Condition discrepancies: Units delivered with unresolved defects or items listed as included that are missing on delivery.
• Fees and add-ons: Surprise charges at signing that weren’t on earlier worksheets.
• Paperwork delays: Title/tag lag times beyond what was promised, affecting legal use of the RV.
• Workmanship concerns: Repairs that don’t hold, or new issues introduced after service visits.

Evaluate the dealership’s written responses under those reviews. Transparent, proactive replies, specific remediation, and proof of resolution are positive signs; silence or boilerplate replies suggest systemic process gaps.

Any Signs of Improvement or Responsiveness?

Objectively, many RV dealers show a mix of reviews: satisfied buyers with smooth transactions and unhappy customers reporting serious problems. On the Miles and Smiles RV Google page, scan newer replies and date-stamped updates for evidence of change. Are they offering faster service appointments? Are paperwork timelines improving? Are managers providing direct contacts and concrete next steps? When reviewers update ratings after a resolution, note the time it took and what changed.

To ensure your experience lands on the positive side, insist on pre-delivery corrections tied to a signed punch list, and don’t release final funds until those items are complete and verified by your inspector.

What to Do If Things Go Wrong

• Escalate internally first: Ask for the service manager and general manager. Reiterate your request with dates and written documentation.
• Loop in the manufacturer: Open a case with the brand; request regional field involvement and authorized mobile service when justified.
• File regulatory complaints: NJ Consumer Affairs and the FTC are viable channels when misrepresentation, warranty denial, or deceptive practices occur.
• Consider mediation or small claims: When dollar amounts are manageable, a documented small-claims case can be effective leverage.
• Hire an independent inspector: For disputed defects, a third-party report can strengthen your claim and settlement position. Search again if needed: Find a local RV inspector.

Final Summary and Recommendation

Miles and Smiles RV – Cresskill, NJ presents itself as a local, independent RV dealership. Public comments visible on its Google Business Profile appear mixed, with low-star reviews highlighting concerns common across the RV retail landscape: pressure to add unnecessary products, finance terms that aren’t fully explained, inconsistent trade-in valuations, delayed title/tag processing, and service backlogs. Whether these issues reflect isolated missteps or persistent patterns at this specific location is best determined by reading the latest reviews sorted by “Lowest rating,” asking detailed questions on your visit, and insisting on clear, written commitments tied to your purchase order.

To protect your investment, require an independent inspection before signing, demand transparent out-the-door pricing, verify recall completion by VIN, and get firm timelines for post-sale paperwork and service. If the dealership refuses a third-party inspection or will not document commitments, that is a serious red flag. Conversely, if you observe clear, timely communication; responsive management; and a thorough, documented PDI process, those are good signals.

If you have direct experience with Miles and Smiles RV in Cresskill—positive or negative—please contribute your evidence and outcomes to help prospective buyers. Collective, verifiable consumer insight is the most reliable guardrail in an industry where repairs can be slow and costly.

Given the consumer risk and the patterns typically found in low-star reviews for this dealership and similar outlets, we do not recommend proceeding without a third-party inspection and stringent written protections. If those protections are not accommodated or you see unresolved negative patterns in recent reviews, consider other RV dealerships with stronger service capacity, faster paperwork turnaround, and transparent pricing.