MNM Auto & RV, LLC- Cresson, TX Exposed: Rushed PDIs, delivery defects, slow service, title delays

(Serious Concern)

Across the RV industry, pre-delivery inspections performed by dealers are often rushed, and they may not catch leaks, electrical faults, frame/axle misalignment, brake troubles, soft floors, or appliances that only fail under real-world loads. Your strongest leverage is before you sign and take possession. Hire a third-party, certified RV inspector to perform a comprehensive inspection—ideally on the lot, before closing. If a dealer resists or refuses independent inspections, that is a significant red flag and you should walk.

• Find options here: Search “RV Inspectors near me”.
• Make acceptance contingent on written correction of deficiencies found by the inspector.
• Hold back all signatures and funds until you see defects corrected, not just promised.

RV owners frequently report canceled camping trips and long waits after delivery if defects appear, as service departments prioritize new sales or backlogged warranty work. Avoid becoming a “waitlist” case by verifying condition up front. For more consumer education and buying pitfalls, see investigations on the Liz Amazing channel.

(Serious Concern)

Shoppers often describe a disconnect between verbal assurances made during the sales process and the condition of the unit at delivery. Typical examples across the industry include missing items (spare tire, keys, sewer hoses), unpaid promised add-ons, or unresolved defects identified during walk-throughs.

• Insist on a detailed We Owe/Dealer Due Bill listing every promised item or repair with completion dates.
• Do not accept pickup until all line items are complete and verified in writing.
• Take time for a full systems demonstration: slides, leveling, HVAC, water systems, electrical loads, brakes, hitching equipment.

(Moderate Concern)

Extended service contracts, paint and fabric protections, “lifetime” sealant packages, nitrogen in tires, and overpriced alarms/gap coverage are commonly pushed during F&I. These products can add thousands to the out-the-door price, sometimes without clear disclosure of coverage exclusions or cancellation windows.

• Request full contracts, coverage booklets, and cancellation terms before agreeing to any product.
• Compare quotes with independent third-party warranty providers and your bank’s GAP insurance.
• Decline products that cannot show clear, written benefit at a fair market price.

For deeper background on RV warranty pitfalls, search independent creators such as Liz Amazing’s consumer guides and use community forums to learn how these products perform at claim time.

(Moderate Concern)

Several customers in the broader RV market report that dealers emphasized in-house financing while offering less favorable terms than local banks or credit unions. In some cases, buyers only discovered higher-than-expected rates and add-on fees when reviewing final documents in the finance office.

• Shop interest rates at your bank and credit union before stepping into the dealership.
• Bring a pre-approval and insist the dealer beat or match it in writing.
• Read the Buyer’s Order and Retail Installment Contract line by line; refuse to sign if totals differ from agreed figures.

(Moderate Concern)

Trade-in values can swing widely between dealers. Consumers often report feeling “buried” in a new loan after accepting an undervalued trade, especially if they rolled negative equity into the new deal. This can be compounded by undisclosed reconditioning fees deducted from trade value.

• Gather trade quotes from multiple dealers and online marketplaces before negotiating.
• Consider a private sale to maximize your equity, or at least use competing offers to negotiate.
• Get any trade value and all deductions itemized in writing before appraisal.

(Serious Concern)

Owners commonly describe post-delivery discoveries: water leaks, dead batteries, inoperative slides, soft floors, mis-sealed roofs, brake controller issues, and tire anomalies. Some of these arise from inadequate pre-delivery inspection (PDI) or neglected storage maintenance.

• Demand a thorough PDI checklist and join the walk-through with your inspector.
• Hook up to water, test under load, operate every slide, verify LP systems, and confirm brake/bearing condition.
• Video-record your walkthrough and note anything not functioning perfectly.

To avoid becoming stuck in a long service queue immediately after purchase, hold final payment until the unit passes independent inspection. If you’ve experienced a post-delivery defect here, what went wrong and how was it handled?

(Serious Concern)

Backlog and parts lead times can stretch weeks to months. Owners frequently report missed travel plans while waiting for service authorizations or components. Communication breakdowns—calls not returned, shifting timelines, or vague status updates—magnify frustration.

• Before purchase, ask for the current average wait time for both diagnostics and warranty repairs—get it in writing.
• Confirm whether you can schedule service in advance and whether warranty work must be done at this store or any authorized service center.
• For critical safety items (brakes, axles, LP leaks), demand immediate attention or permission to use another authorized facility.

(Serious Concern)

Delayed titles and registration paperwork can leave buyers unable to use or legally tow their units. Common causes include lien payoff delays on trade-ins, titling mistakes, or internal administrative backlogs.

• Texas buyers: Verify timelines with the Texas Department of Motor Vehicles. Titles should be processed promptly; prolonged delays can be reported to state authorities.
• Insist on clear, written timelines for title transfer and registration. If deadlines slip, escalate in writing to management and consider contacting regulators.

(Moderate Concern)

Smaller dealerships often run lean service departments. Consumers sometimes report misdiagnoses, incomplete repairs, or multiple repeat visits for the same issue—especially with complex slide mechanisms, electrical faults, or water intrusion fixes that require careful troubleshooting.

• Ask whether factory-certified techs will be assigned to your unit and what training they’ve completed for your brand/model.
• Request documentation of diagnostics and parts replaced. If the same issue returns, insist on escalation.

(Serious Concern)

Mechanical and structural defects carry real safety risks and financial exposure. Recurring complaints in the wider RV ecosystem include:

• LP system leaks and faulty detectors: risk of fire or asphyxiation. Always test detectors during inspection.
• Brake failures, bad bearings, or axle misalignment: risk of runaway trailers or costly tire wear and blowouts.
• Water intrusion through roof or slide seals: mold, soft floors, and hidden rot that can total an RV.
• 12V/120V wiring errors: shorts, battery fires, inverter failures, and appliances not working under load.

Use the NHTSA recall database to search your RV’s VIN for open recalls and service campaigns: NHTSA Safety Recalls. Also consider running brand-wide searches for recall activity. If a dealer fails to disclose recalls or delays repair scheduling, it increases safety and financial risk. For buyer education on safety-critical inspections, see consumer advocacy content like Liz Amazing’s safety checklists and tutorials.

(Serious Concern)

Based on the types of issues consumers frequently report—warranty denials, missed delivery promises, defects at delivery, and paperwork delays—several legal frameworks may apply:

• Federal Trade Commission (FTC): Prohibits unfair or deceptive acts in commerce. Misrepresentations or hidden fees can draw scrutiny. Learn more: FTC Consumer Protection.
• Magnuson-Moss Warranty Act: Governs consumer product warranties and prohibits tying warranty coverage to paid services. If a dealer misstates warranty coverage or refuses legitimate claims, see: FTC Guide to Warranty Law.
• Texas Deceptive Trade Practices Act (DTPA): Prohibits false, misleading, or deceptive acts. Consumers can pursue remedies for misrepresentations or undisclosed defects. Overview: Texas Attorney General – Consumer Protection.
• Texas DMV: Title and registration compliance; report prolonged or unexplained delays. Start here: Texas DMV.
• NHTSA: Safety defects and recalls; report vehicle safety problems here: Report a Vehicle Safety Issue.

If you believe you were misled, document everything: signed paperwork, emails, texts, repair orders, and dated photos. File complaints with the BBB, Texas AG, FTC, and any applicable lender regulator. If you’ve escalated a case with MNM Auto & RV, LLC, what outcomes did you see?

(Moderate Concern)

Watch for add-on fees labeled as “reconditioning,” “prep,” “freight,” “PDI,” or “documentation” that were not part of your initial quote. Ask for an out-the-door price breakdown early in the conversation and do not deviate from that on signing day.

• Arrive with competitive quotes from other dealers on comparable units.
• Refuse to pay “mandatory” add-ons that weren’t clearly disclosed upfront.
• Be ready to walk if pricing details shift at the last minute.