Mountaineer RV & Outdoor Center LLC- Mt Nebo, WV Exposed: PDI lapses, warranty delays & add-ons

(Serious Concern)

The most effective consumer protection—especially at independent dealerships—is a full, third-party RV inspection before you sign anything. Many of the most expensive frustrations cited by purchasers elsewhere start with incomplete pre-delivery inspections (PDI) that miss leaks, non-functioning appliances, brake or suspension issues, wiring faults, or build defects hidden behind panels. If a defect appears after you take delivery, your leverage drops dramatically and you may be told to wait weeks or months for service slots and parts—often resulting in cancelled camping trips and unexpected storage costs.

• Do this first: Book an independent NRVIA-certified or similarly qualified inspector. Try this search: Search “RV Inspectors near me”.
• Make it a condition of sale: Put the inspection in writing and require the dealer to address the punch list before funds are released. If the dealership will not allow a third-party inspection, that’s a red flag—walk.
• Bring a moisture meter and checklist: Even with an inspector, verify basics yourself: seals, slide function, water systems under pressure, heating/cooling, inverter/charger behavior, brakes, and breakaway switch.

Consumer advocates and RV educators repeatedly stress this step because it’s your only serious leverage before delivery. You’ll avoid conflicts about “wear and tear” versus a defect that existed on day one. For deeper context on dealership pressure tactics and delivery pitfalls, review buyer education content such as Liz Amazing’s investigative videos on RV dealers.

(Moderate to Serious Concern)

Across RV dealerships nationally—and reflected in negative reviews at the Mount Nebo location—buyers describe aggressive sales tactics tied to financing and extended protection products. Complaints often point to non-optional add-ons folded into the deal sheet, such as paint protection, interior protectants, tire-and-wheel coverage, alarm systems, and high-markup “lifetime warranties” that require restrictive service compliance. These additions can increase the total cost by thousands, and the financing office may present them as necessary for approval or for “peace of mind.”

• Common patterns: Payment-focused selling (monthly payment over total price), presenting add-ons as standard, and pressure to sign quickly “to lock in rate” or “hold the unit.”
• Financing terms: Some buyers report unexpectedly high APRs compared to credit union pre-approvals, or find out later that a comparable rate was available without bundled products.
• What to do: Secure financing pre-approval elsewhere; request a line-item cash buyer worksheet; decline all add-ons initially. You can add specific coverage later after researching third-party prices and contract terms.

To see current feedback from this store, go to the dealership’s Google profile and sort by lowest rating: Mountaineer RV & Outdoor Center LLC — Reviews.

(Moderate Concern)

Negative reviews at many independent dealers, including Mount Nebo, often mention last-minute changes to trade-in value or “we found issues in appraisal” after the buyer commits. Some customers describe seeing a different price or additional fees on the final contract compared to earlier quotes. This is a known tactic: the price is deconstructed into extras (doc fees, prep fees, “delivery,” or mandatory accessories) so the buyer focuses on the monthly payment rather than the true out-the-door cost.

• Protect yourself: Demand a written, out-the-door offer including all fees; get your trade-in appraised at multiple locations; consider a private sale if feasible.
• Due diligence: Cross-check NADA and market comps. If numbers shift at signing, pause and renegotiate—or walk.

Have you experienced a trade-in value change at the last minute? Log what happened and what you did about it.

(Serious Concern)

Several RV buyers across the region report delayed titles and registration documents that put them in limbo—unable to tow legally or to secure insurance coverage properly. When paperwork is mishandled, the unit can sit unusable during peak season, and temporary tags can expire. Delays also complicate sales tax filings and loan funding conditions.

• Ask for a timeline: Before paying, secure a written commitment for title and registration processing times, and contact the county DMV to confirm typical turnaround.
• Retain copies: Keep copies of every form and proof of payment; photograph the VIN plate, odometer statement (if applicable), and bill of sale.

(Serious Concern)

Multiple consumers nationwide—and in negative reviews for Mountaineer RV & Outdoor Center LLC’s Mount Nebo store—describe post-delivery discoveries that should have been caught during PDI: water leaks at fittings or slide seals, non-functioning furnaces or air conditioners, loose 120V connections, inoperative GFCI outlets, non-working refrigerators, and slide alignment issues causing flooring damage. When the unit goes back for repairs, customers often report lengthy wait times and difficulty getting updates.

• Demand a long PDI: A thorough walk-through takes hours. Test water systems under pressure, all appliances on shore power and generator, slides multiple cycles, stabilizers, hitch equipment, and brake controller function.
• Document everything: Create a punch list with photos/videos. Do not sign completion paperwork until items are corrected.
• Third-party backup: Bring your inspector’s report to delivery. If unresolved defects remain, postpone delivery or hold back funds in escrow until completion. Search now: RV inspectors in your area.

(Moderate to Serious Concern)

Customers who return soon after purchase for warranty items frequently report long wait times for parts authorization from the manufacturer and a service queue at the dealership. Some mention cancelled trips and months without their RV. In several complaints, owners say communication was sporadic, with multiple follow-ups needed for status.

• Escalation path: Keep a written log of dates, contacts, and promised timelines. Escalate to the manufacturer’s customer service with your VIN. If delays become unreasonable, consider a written demand under applicable warranty laws.
• Loaner or accommodation: Ask the dealer about temporary solutions if a safety-critical part fails right after purchase. While rare, some dealers will assist to preserve goodwill.

Have you waited weeks or months for parts or updates at this location? Tell other shoppers what happened.

(Moderate Concern)

Negative reviews for independent RV service centers commonly mention inconsistent workmanship and rework. Some owners report repeat visits for the same leak or electrical issue, suggesting either rushed diagnostics or inexperienced technicians. At Mount Nebo, several reviewers note delays and unresolved items; others mention polite staff but slow outcomes, reflecting the nationwide shortage of experienced RV techs.

• Vet the shop: Ask who will perform the work (RVTI/NRVTA certifications), what diagnostic steps they’ll follow, and how they validate repairs before return.
• Time-box the repair: Agree on a diagnostic timeline and an estimate, and require approval for any deviation.
• Warranty clarity: Request in writing whether the issue is covered by the OEM warranty, third-party service contract, or customer-pay—and get pre-authorization numbers where applicable.

(Serious Concern)

A frequent frustration: the dealer points to the manufacturer for approval, while the manufacturer expects the dealer to submit complete diagnostics and photos. Consumers sometimes report being stuck in the middle for weeks. When a claim is denied or partially approved, owners can be surprised by significant “non-covered” labor time or consumables.

• Preemptive steps: Get the warranty booklet before buying and read exclusions; photograph defects immediately; submit a written claim and ask for the claim number; request denial rationale in writing if applicable.
• Contract audits: If you purchased an extended service contract from this dealership, request a copy of the policy and read the pre-authorization process; many require routine maintenance records to avoid denial.

(Serious Concern)

Consumer complaints frequently involve leaks at slide toppers, poorly sealed roof penetrations, misaligned doors, and improperly torqued suspension components or lug nuts after PDI. Electrical concerns include reversed polarity in outlets, tripped GFCIs, or inverter miswiring that could pose shock or fire hazards.

• Immediate checks: Perform a full leak test with pressurized water; inspect the undercarriage for brake wiring chafing; verify battery cutoff and converter operation; test CO/LP detectors and fire extinguishers.
• Recall vigilance: Use the NHTSA recall search for your specific RV brand and VIN: NHTSA Official Recall Lookup. If you suspect a recall repair is outstanding, demand written confirmation before delivery.

For broader context on hazard patterns and dealer accountability, consumer educators like Liz Amazing regularly cover safety-critical RV failures and how to push for proper repairs.

(Serious Concern)

Based on the types of complaints often reported at Mountaineer RV & Outdoor Center LLC (Mount Nebo, WV) and similar dealerships, the following legal frameworks may apply if consumers encounter misrepresentation, warranty violations, or unfair financing practices:

• FTC Act and State UDAP laws: Deceptive or unfair acts and practices, including false claims about product condition or add-on “requirements,” may violate the FTC Act and West Virginia’s consumer protection statutes. Report issues to the FTC and the West Virginia Attorney General’s Consumer Protection office.
• Magnuson-Moss Warranty Act: Federal law governs written warranties on consumer products. If warranty service is denied or delayed without cause, or if a dealer implies that warranty coverage is contingent on using specific services or products, see the FTC’s warranty guide.
• Truth in Lending Act (TILA) and ECOA: Financing disclosures must be clear; discriminatory credit practices are illegal. If APRs or fees were misquoted or changed without disclosure, consider remedies under federal finance laws.
• NHTSA Recalls: Dealers may not sell new units with open safety recalls. Use the NHTSA database to verify recall status and document any mismatch with dealer claims.

If you believe you were misled or your warranty rights were not honored, file complaints with the FTC, NHTSA (if safety-related), and the West Virginia Attorney General. Written documentation—emails, texts, invoices—strengthens your case.

(Serious Concern)

When pre-delivery defects slip through or warranty service drags on, families lose planned vacations, pay for storage on inoperable units, and sometimes face safety hazards. Water intrusion can lead to rot, mold, and delamination, sharply eroding resale value. Electrical faults risk shock or fire. Running gear problems (brakes, axles, suspension) can lead to dangerous towing conditions.

• Safety first: If you discover a brake, tire, axle, or LP gas issue, do not tow the RV. Document the problem and request immediate remedy; report serious safety hazards to NHTSA.
• Financial risk: Early defects often become long-term devaluation if not fixed correctly the first time. Keep precise records to preserve any future claim rights under warranty statutes.

If you’ve faced safety risks at this Mount Nebo location, warn other buyers by describing the issue and resolution.

(Moderate Concern)

Some reviewers report courteous staff and eventual resolutions after escalation. Others note that once a manager became involved, communication improved. These mixed reports suggest that outcomes may hinge on persistence, documentation, and whether the issue is clearly covered by the manufacturer’s warranty. The dealership’s willingness to schedule and complete post-sale punch lists appears variable and capacity-dependent, similar to many independent RV dealers facing technician shortages and parts delays.

• What you can do: Request a named point of contact in sales and service before purchase; agree on post-sale punch list handling in writing; and make your funding conditional on punch list completion.
• Share outcomes: Regardless of your experience—positive or negative—document it to help other shoppers: Post your outcome for the community.

(Serious Concern)

• Independent inspection is non-negotiable: Book a third-party inspector and make the sale contingent on fixing the punch list. Search: RV Inspectors near me.
• Financing strategy: Get pre-approved through a credit union. Decline all add-ons initially. If you want a product, research third-party alternatives and contract terms.
• Out-the-door price: Demand a written OTD including all fees; if numbers change at signing, walk away.
• Trade-in prep: Obtain multiple appraisals or consider a private sale to avoid low-ball offers.
• Title timeline: Ask for written commitments on title/registration processing and obtain copies of all documents at sale.
• PDI diligence: Test every system at delivery; do not accept the unit if major items are unresolved.
• Warranty documentation: Get warranty booklets and extended service contracts up front; clarify what’s covered and authorization procedures.
• Escalation plan: Keep a written log of conversations; escalate unresolved warranty items to the manufacturer and, if needed, file complaints with regulators.