Moxie Van Co.- Chattanooga, TN Exposed: Dealer Rate Markups, PDI Misses & Title Delays

(Serious Concern)

Engage an independent, certified RV inspector to perform a full inspection before you finalize the sale or take possession—this is your strongest leverage to get corrections completed. If you wait until after funding and delivery, many buyers report being pushed to the back of the service queue, sometimes leading to weeks or months of lost camping time while the unit sits at the dealer awaiting repairs or parts. Search for qualified inspectors near Chattanooga:

• Find RV Inspectors near me

If a dealer will not allow you to hire a third-party professional to inspect on-site before delivery, that is a major red flag—walk away.

For a detailed pre-delivery strategy, consumer educator Liz Amazing has multiple checklists and videos explaining how to spot hidden defects and document them before signing.

(Moderate Concern)

Buyers in the RV space frequently report aggressive add-ons that inflate the out-the-door price: prep fees, delivery fees, “protection packages,” nitrogen tires, paint sealants, or dealer-installed accessories with high markups. Monitor whether Moxie Van Co. itemizes these add-ons and whether any were never requested. Insist on a line-by-line breakdown and refuse add-ons you do not value. If you see changes from the advertised price to the sales contract, request an updated quote and walk if transparency is lacking.

Consider comparing OTD quotes with other local or regional dealers for similar vans. If you have experience with price add-ons at this location, share what you encountered.

(Serious Concern)

In-store financing sometimes comes with dealer “rate participation,” where the lender approves you at one APR and the dealer marks it up for profit. Consumers have reported unexpectedly high rates or pressure to sign quickly before a “deal expires.” To protect yourself:

• Get pre-approved at your bank or credit union before visiting, then compare APR and total cost.
• Ask the finance office to disclose the buy-rate from the lender. If they refuse, that’s a signal to use your own financing.
• Watch for unnecessary add-on products bundled into the payment without consent (GAP, service contracts, interior/exterior protection).

Verify whether reviewers at this Chattanooga location mention unexpected APR hikes or finance pressure tactics. If you’ve seen this on your paperwork, report your experience.

(Moderate Concern)

RV buyers often report trade offers that come in significantly below the fair market value. Compare against multiple instant cash offers and solicit a few in-person bids. Ensure any agreed trade value is explicitly written into the buyer’s order and not “to be determined” later.

(Serious Concern)

Delayed title delivery, lost paperwork, or waiting beyond temporary tag expiration is a common RV buyer complaint nationally. Whether due to back-office inexperience or high volume, this creates real hardship for owners and can expose them to citation risk. If you’ve purchased from Moxie Van Co., confirm the timeline for title and tag delivery, keep copies of every document, and ask for written status updates if delays occur.

In Tennessee, registration and titling are handled through the Tennessee Department of Revenue; learn what to expect so you can escalate early if deadlines slip. If this happened to you at the Chattanooga location, warn other shoppers.

(Serious Concern)

Short, superficial PDIs lead to buyers discovering defects after taking the van home—at which point scheduling warranty service can be slow. Typical issues include water leaks, non-functioning electronics, miswired accessories, rattles and loose fasteners, and missing parts. Bring your own PDI checklist, test every appliance, run water through every faucet and drain, verify hot water and shower, operate HVAC on both shore and battery power, open all cabinets, and test inverters and converters. Do not sign until any deficiencies are addressed in writing on a “We Owe” form with a completion deadline.

Want a visual walkthrough of a thorough RV PDI? Check out Liz Amazing’s delivery checklists and PDI demos and apply them during your inspection at Moxie Van Co.

(Serious Concern)

Small or boutique dealerships can face bottlenecks in service capacity, particularly during peak season or when parts must be ordered from third-party upfitters. Repeated consumer complaints in the RV sector include long waits for appointments, limited updates, or a lack of clear triage for urgent issues. Ask the Chattanooga team point-blank about repair lead times, parts availability expectations for your specific van, and loaner policies (if any) for serious failures.

(Serious Concern)

Extended warranties and service contracts are not the same as manufacturer warranties and often include numerous exclusions, deductibles, and pre-authorization requirements. Some buyers report learning only after breakdowns that coverage is partial or denied due to exclusions. Get copies of every contract, read the fine print, and calculate the true value. Sometimes, self-insuring those funds yields more flexibility and faster repairs.

(Moderate Concern)

Adventure vans depend on integrated electrical systems, plumbing, cabinetry, and sometimes aftermarket suspension or off-grid packages. Reports across the RV space show recurring problems: misaligned cabinetry, water pump leaks, squeaks/rattles, broken latches, and intermittent 12V failures. Verify that Moxie Van Co. discloses who performed any upfitting (factory vs. third-party), provides documentation, and stands behind the installation with a written warranty and clearly defined point of contact for claims. During your PDI, test all add-ons under real-world load (shore power disconnected, battery-only, etc.).

(Serious Concern)

Battery systems, inverters, and charging circuits must be correctly installed and fused to prevent shorts and thermal events. Propane systems require proper regulators, leak-free line connections, and ventilation. Overweight builds can stress brakes and suspension. Ask Moxie Van Co. for documentation on electrical and propane installation, demand weight tickets for heavily modified vans, and verify that safety devices (CO and smoke detectors, fire extinguishers) are present and functional as required.

(Moderate Concern)

Industry-wide, buyers report promised accessories never delivered, parts on back order with no updates, and difficulty reaching specific staff after purchase. Any promise should be itemized, priced, and signed—with an expected delivery date. Maintain a written log of service tickets, email follow-ups, photos of issues, and signatures confirming what was done.

Have you seen strong follow-through or broken promises at the Chattanooga store? Add your firsthand account.

(Serious Concern)

Under the Magnuson-Moss Warranty Act, dealers must honor written warranties and cannot condition warranty coverage on the purchase of specific service contracts or branded parts. Misrepresenting coverage or failing to perform warranted repairs may trigger legal exposure. Review FTC guidance and keep copies of all warranty documents and communications.

• FTC: Businessperson’s Guide to Federal Warranty Law (Magnuson-Moss)

(Moderate Concern)

Federal and state laws prohibit deceptive or unfair acts or practices (UDAP). If pricing, financing terms, or promised features differ from the final documents, or if material facts are omitted, that can raise regulatory concerns. Keep detailed records and screenshots of advertised claims and compare them to your final bill of sale and signed we-owe forms.

• FTC Act: Unfair or Deceptive Acts or Practices

(Serious Concern)

Dealers must timely process titles and registrations. Extended delays beyond temporary tag validity risk fines, inability to legally drive, and resale complications. If you encounter delays with the Chattanooga dealership, escalate in writing and contact state regulators if required. In Tennessee, consult the Department of Revenue for titling procedures and timelines, and the Tennessee Attorney General for consumer complaints.

• Tennessee Department of Revenue: Title and Registration
• Tennessee Attorney General: Consumer Affairs

(Serious Concern)

If a van or any of its components is subject to an NHTSA safety recall, it should be remedied promptly. When aftermarket modifications are present, request documentation and verify whether the upfitter provides recall or service bulletins. Neglecting recalls or improperly performing modifications could heighten liability if an incident occurs.

• NHTSA: Search Your VIN for Recalls

(Moderate Concern)

Even small defects can cascade into expensive repairs if missed during PDI. Electrical troubleshooting on campervans with lithium battery systems and inverters can be labor-intensive, and intermittent issues may not reveal themselves during a quick walk-through. A third-party inspector can help detect under-rated wiring, poor fusing, or incorrect battery management settings that shorten system life.

(Serious Concern)

Service backlogs, parts delays, and warranty pre-authorizations can cancel trips and strand your van in a service bay for weeks. They also shift expenses onto you for alternative accommodations. Document every issue and request realistic timelines before leaving your unit with the dealership. Ask for written commitments and escalation contacts.

(Serious Concern)

Known hazard categories in Class B vans include electrical shorts leading to smoke/thermal events, propane seepage causing asphyxiation or fire risk, and overweight configurations impairing braking distance and handling. Always verify that:

• CO/LP detectors are installed, in-date, and functioning.
• Battery cables are correctly sized and fused; inverter cables secure; bus bars protected.
• Propane system has been leak-tested; appliance vents are unobstructed.
• Weight tickets reflect a safe margin under GVWR after upfits and when loaded for travel.

If you have observed safety oversights at the Chattanooga store, add a safety note for other shoppers.

What Moxie Van Co. Appears to Do Well

To maintain objectivity, it’s fair to acknowledge potential strengths. Boutique van dealerships often provide more individualized guidance during selection, allow longer walk-throughs, and curate a focused inventory of adventure-ready vans. Some buyers report staff enthusiasm, quick answers during the purchase process, and an inviting showroom experience. When issues are identified pre-delivery, smaller teams can sometimes resolve them on-site if parts are available. If you experienced exemplary service at the Chattanooga location, please share a balanced account alongside any issues you faced.

Proactive Buyer Checklist and Negotiation Playbook

• Pricing transparency
  • Request the full out-the-door quote in writing, line-itemed. Decline unwanted add-ons.
  • Compare to other regional dealers selling similar vans.
• Financing control
  • Enter with a pre-approval from your bank/credit union; compare APRs and fees.
  • Ask the dealer to match or beat your APR without adding products you do not want.
• Trade-in protection
  • Get multiple trade offers; never accept “to be determined” values.
  • Ensure the trade value appears on the buyer’s order before signing.
• Third-party inspection
  • Hire a certified RV inspector to perform a pre-funding inspection.
  • Search: RV Inspectors near me
  • If the dealer refuses a third-party inspection, walk away immediately.
• Delivery and PDI
  • Bring a detailed checklist; test all systems on battery and shore power.
  • Document defects with photos and video; require a written “We Owe” with due dates.
• Warranty clarity
  • Get a complete copy of any manufacturer warranty and third-party service contract.
  • Verify deductible amounts, exclusions, and who authorizes repairs.
• Paperwork vigilance
  • Keep copies of all signed forms; confirm title/registration timelines.
  • Follow up weekly if title or plates are delayed; escalate in writing if deadlines slip.
• Post-sale support
  • Ask for direct service contacts and promised response windows.
  • Log every communication; keep all work orders, parts receipts, and written promises.

For further background on dealer pitfalls and real-world delivery experiences, search consumer advocate content such as Liz Amazing’s reports on RV dealer tactics and PDIs.

How to Use Public Reviews Without Getting Misled

When you review the Moxie Van Co. — Chattanooga Google Business Profile, use the “Sort by Lowest Rating” feature and read the longest 1- and 2-star write-ups. Ask yourself:

• Are problems about paperwork, service delays, or defects repeated across different reviewers?
• How recent are the issues? Did the dealership respond with a resolution?
• Are complaints primarily about the manufacturer product, the dealership’s prep, or both?
• Do patterns point to staffing capacity, training gaps, or parts availability bottlenecks?

If the patterns match the risk areas identified earlier in this report, proceed only with safeguards in place: third-party inspection, written promises, and clear warranty documentation. If you discovered different issues than we flagged, help others by describing what you saw.

Final Take and Recommendation

Moxie Van Co. — Chattanooga presents as a boutique adventure van dealership with a curated selection and a lifestyle-forward sales approach. That can be a positive for buyers who want hands-on attention during the shopping phase. However, the most consequential risks for consumers—at this and many other RV dealers—cluster around financing markups and unnecessary add-ons, rushed PDIs, unclear warranty and service contract terms, delays in post-sale service scheduling, and paperwork processing problems that can keep a van off the road. Because even small misses can produce expensive ripple effects in Class B vans, independent verification before funding is non-negotiable.

Assess the current state of customer feedback by examining the dealership’s Google Business Profile and other sources linked above, especially the lowest-rated and most recent reviews. If the patterns you find include delayed titles, prolonged service lead times, or repeated PDI oversights, approach with extreme caution and put protective measures in place—especially third-party inspections and written, dated we-owe commitments.

Bottom line: Unless you verify strong, recent evidence of consistent delivery quality and responsive after-sale support at the Chattanooga location, we do not recommend proceeding here without significant safeguards. If the negative patterns persist in current reviews, consider expanding your search to other RV dealers known for rigorous PDIs, transparent pricing, and faster service turnaround.

Comments: What Should Other Shoppers Know?

Your firsthand experience is invaluable to future buyers—was your purchase smooth or full of surprises? Did service deliver on time? Any paperwork delays? Post your story to guide others.